# eClinicalTouch 4 — user reviews > 66 indexed App Store user reviews of eClinicalTouch 4 by eClinicalWorks LLC, rated 4.20/5 from 1,113 ratings. - Source: https://appshunter.io/ios/app/eclinicaltouch-4/id1545273284/reviews - App overview in markdown: https://appshunter.io/ios/app/eclinicaltouch-4/id1545273284.md - Rating breakdown: 5★ 789 · 4★ 99 · 3★ 58 · 2★ 34 · 1★ 133 ## Newest reviews (16 of 66) ### 2/5 — Battery *2026-07-31, version 4.19.2* Battery drainage on my iPad Pro is a huge problem. I have to keep plugged in or after 2 hours it has to shut down. I’m not part why the app is draining the battery but it needs to be fixed. ### 2/5 — Draining battery *2026-07-21, version 4.19* Unfortunately, I don’t notice any improvements with the latest version to the bugginess of this application. Suno and prisma are also not well supported on the iPad version as compared to the version for PC. What I do have now is unbelievable battery drain. Please find the problem and fix it or go back to previous version. ### 2/5 — Glitches *2026-07-01* When I am writing a note for recipient on an encounter with out ordering the medication first it’ll completely shut off the app. And with the new update, my battery is being drained very fast. At lunch my iPad was at 100% two hours later my battery was only at 15%. Also, there seems to be a lot of lagging when adding medications the screen freezes. I have the nearest iPad. So I know it’s not the iPad. Please fix ASAP! ### 2/5 — MD *2026-05-16, version 4.18.1* In ECT4, oftentimes the Loading time and not recognizing the user credentials are frustrating ### 2/5 — eClinical app *2026-05-10, version 4.18* Found the eClinical app to be short on detail. Specifically, it seems inordinately difficult to obtain patients records and to send in pharmaceutical items during the office hours. Overall impression: not quite ready for primetime. ### 2/5 — Glitches *2026-03-02, version 4.16* When I am writing a note for recipient on an encounter with out ordering the medication first it’ll completely shut off the app. ### 1/5 — Not intuitive *2026-02-27, version 4.16* Cumbersome, repetitive, causing waste of time for the clinicians and doctors, tech support is as poor as could be ### 1/5 — The worst *2026-02-09, version 4.15.3* Continuous problems for months across multiple platforms including iPad, iPhone, now dealing with complete loss of dictation function, dropping valuable patient data. On average I have to log out or restart devices 5-10 times a day to get the app to function. Have replaced iPad, in-house IT have been troubleshooting our devices and Wi-Fi, and our side is fine. Tell me it’s going to get better… ### 2/5 — Buggy *2026-01-29* Clean interface, but in a fast paced clinical environment, I cannot be waiting around for the next window to load. Often times, it’s faster to force quit the app and restart than to wait for the app to load a window. I also love the ability to use dot phrases on the desktop cloud version, a feature that is sorely missed in ECT4. I tried to give this an honest effort as a replacement for the desktop version on my laptop, however, it’s not efficient enough to be worth the switch. ### 1/5 — Return back to the functionality of version 3.9 *2026-01-27* EClinicalTouch Version 3.9 is Way better than 4.0. The same functionality 3.9 had needs to be returned to ECT 4.0. As it is right now I have to go back to a desktop or a laptop to be as efficient as I was with ECT version 3.9. I’ve spoken with the ECT development team and they say by ECT version 4.17, most of the 3.9 functionalities will return (like being able to do everything on one screen, instead of having to go back-and-forth between screens). Until then, sadly, I have to rely on a desktop to be efficient with the amount of workload I have. (I’ll update this review once 4.17 comes out.). ### 1/5 — Not good *2025-11-17, version 4.15* Try to avoid this system at all costs. This has made scanning papers turn into a whole process. Too many buttons to click and the accessibility is not there either. The whole system is slow and I have run into many problems and system errors with it since transitioning to it in July of this year. Poorly made. Poorly managed. ### 2/5 — Unpredictable *2025-10-30* Subpar performance in a busy clinical practice. Suhno is unstable. Readily turns off. Forced to find whether your visit was terminated by app prematurely. Recording automatically stops with a phone call. Cannot resume a recording once recording stopped. Multiple log-on’s throughout the day. Yes, they’re going to blame our wifi despite massive upgrades ### 1/5 — Update to v4.24.2 is a train wreck *2025-09-11, version 4.14.2* Version 4.14.2 is a train wreck. HPI used to be editable by line in Preview tab. Now it is not editable at all. It has to be edited on the horrendous Progress Note tab, on which you cannot edit by line. ### 1/5 — Truly unhelpful app *2025-08-19* I don’t know what’s worse, the fact that this app is beyond unhelpful in a clinical setting or that you have to pay a monthly charge to use it. Lol! It has limited functionality, its not user-friendly, and it logs off the second you have to tab away and use another function on your device. The constant need to log in rendered this app practically useless for me. I mostly use it to document images of skin and msk conditions and to check my schedule for the next day. Medical field is too fast paced for this clunky inefficient app. There are literally free hipaa compliant apps that are more helpful. Quite unfortunate. ### 1/5 — Terrible *2025-06-16* Just awful since the update. It takes forever to load and do anything. For reasons that are not clear, prescriptions will just not randomly be able to be sent to the pharmacy. The ridiculous requirements on prescriptions such as you can’t use the word in or as are so frustrating. I really only use this when I’m on vacation. I cannot expect any person to ever use the iPad app to document real Notes. Probably will have to bring laptop on Vacation from now on. Stay away stay far away. It may be fixable but I really don’t wanna spend 30 minutes with someone I can barely understand on the phone. Half the time they can’t fix the problem ### 1/5 — iPad and tech support terrible *2025-06-05* I beg any physician or administrator thinking about this EMR to run away from this product as fast as you can. Tech support terrible. iPad extremely glitchy and slow. If you are lucky to get someone from tech support you can even understand, good luck getting them to even understand the problem you are trying to tell them about much les have the issue resolve. Please don’t use this EMR. You can spend half as much on an equally horrible product but at least you saved some money. ## Most critical reviews (10 lowest-rated) ### 1/5 — Hire UI ENGINEERS!!! *2026-08-06* Hire USER INTERFACE ENGINEERS AND LOTS OF THEM, and let them do their thing!!!!! Just have a PRESCRIBE button on the patient’s progress note!! Doctors should not have to click here, click there, go to multiple pages back and forth, select repeatedly a choice off of a drop-down, scroll down a long list to get to “tablet” when the medicine only comes in a tablet, select a pharmacy from all pharmacies in the US, hit a “little e in a circle” unlabeled, to mean send electronically……just to SEND ONE PRESCRIPTION!!! Then wonder if it went thru and go back thru 4 other screens to see if it shows “sent”. Arghh!!!! ### 1/5 — Please, stop upgrading *2026-06-16, version 4.18.3* Lots of recent updates, no apparent improvements only more things that increase frustration. ### 1/5 — Now your iPad has to be iOS 18 *2026-05-19, version 4.15.3* Everything was chill until you forced me to spend $500 on a new iPad that can update to IOS 18. I hate it when companies do this ### 1/5 — Terrible *2026-04-22, version 4.17.1* Because i enjoy fighting with a computer instead of treating patients. ### 1/5 — Horrible. *2026-04-03, version 4.17.1* Avoid at all costs ### 1/5 — Problems *2026-03-12* This app needs to be redesigned with the physician workflow in mind. Physicians mainly want immediate access to the most recent note and the most recent studies performed. At present, there are too many options, too much nonessential content, and too many clicks to get to the information that actually matters. On iPhone especially, the experience needs to be faster, cleaner, and more intuitive. A doctor should be able to open the app and, within 2 to 3 minutes, find everything clinically relevant without digging through excessive layers of navigation. The platform should prioritize efficiency, simplicity, and rapid access to key patient information. ### 1/5 — Cecilia Grande MD *2026-03-05, version 4.16* It’s extremely unreliable. It’s constantly down. ### 1/5 — Sucks *2026-03-02, version 4.16* Confusing, hard to navigate, too many ways to do one thing, not so very simple and fast for a fast paced office. Athena health way better. I promise ### 1/5 — Fix a but, add a bug *2026-02-28* For a little while it seemed that the app had improved but it has reverted to one glitch after another. Each update fixes one problem but creates another. The latest is not being able to view documents when default is latest and the app closing very frequently particularly when opening ICW that I can think of quickly. It continues to not allow pasting because of “illegal characters”like those dastardly apostrophes. I wish our company had gone with some other EMR but too late and too much sunk cost now. ### 1/5 — Last version was much better *2026-02-28* This version requires more “clicks” than the last version. The commonly used icons are hard to find. Making a telephone encounter is more cumbersome. In clinic, I could use the last version without simultaneously running the desktop version. Now, I have to run both in order to efficiently do both tasks. The user should be able to run another program such as OpenEvidence without getting logged out of eclinical touch. ## Most praised reviews (10 highest-rated) ### 5/5 — Log in *2026-03-04, version 4.16* Not sure why we can’t have facial recognition to log into our app in 2026! ### 5/5 — Can really help *2026-02-05, version 4.15.3* It is a product that at times has been the best thing eCW does. It can really help with workflows and consents and is really nice for reducing the device between clinicians and patients. We all hate to document, but this is a tool that makes it better. ### 5/5 — Improved *2025-07-01* I’ve been using clinical touch for a while now, and the recent updates have made a noticeable difference. The app feels more stable and has become easier to navigate. I especially like the new customization options for layout. I also recently found out that prisma is now available, which has been a useful addition. It’s good to see the app continuing to improve in meaningful way. ### 5/5 — I like Sunoh.ai integration *2024-11-22, version 4.8.1* Works very well. Nice integration. ### 5/5 — Not sure what all this people are talking about. *2024-03-04* Firstly, “Yes, eClinicalTouch 3.9 is faster. Hopefully, they can improve this.” “My friends and colleagues, you have a fully functional EMR on a smartphone. You can do practically everything in eClinicalTouch 4 on a smartphone. A smartphone is not the best way to write progress notes for 40 patients, but I am sure that if you pass the learning curve, it is very doable. eClinicalMobile is a joke compared to the functionality that eClinicalTouch 4 gives you on a smartphone. I feel there is a good balance for this version to work seamlessly on both devices, i.e., iPad and iPhone. I will look forward to some improvements in the speed of data processing on the iPad.” “Now, why do you want to write notes using eClinicalTouch 4 on an iPad when the web-based version can give you all and more? Again, if you pass the learning curve, you can document on the iPad as fast as the web-based full version. I feel this is a great improvement overall. I can e-message my patients, renew prescriptions, review documents, fax progress notes to other providers, complete notes, or billing, and much more from my iPhone.” “Please, please, someone explain to me the previous reviews. Respectfully yours.” ### 5/5 — EClinicalTouch 4 *2023-05-16* Awesome app, good UI , easy to learn and one of the best app for healthcare domain. ### 4/5 — I like it *2024-11-14* I think this version works better than the previous version. There is a learning curve involved (just like previous versions), but overall I think the UI is much more intuitive. Couple of wishlist things: 1. There should be a “default” button for each individual item in the Examination section rather than only being able to “merge” all available defaults. 2. When view past encounters for a patient, you should be able to swipe right or left to scroll between the different encounters; currently, you can view the past encounter, then you have to close it and reopen the list to choose another one. ### 4/5 — Much better than v3. *2024-06-06, version 4.6* Much quicker and even though I havent been trained on it, its so far relatively intuitive. But the speed for me is much much improved. ### 4/5 — Terrible APP *2023-11-22, version 4.3* They turned a good ECW app into a terrible App they should be fired and sued for the crap application they forced providers into. If you are not already a ECW company DO NOT BUY!!!!! ### 3/5 — App design *2025-10-17* Overall it’s a much better app than v1. However it still needs to be less clicks. Think about the most common reasons a physicians needs the app. When on call. And the most common thing we should be able to one click is send a Rx or Lab to any place anytime or to see a document and medical hx summary. It takes way too many clicks to do that now. Plus there are limits who you can send to. There should be a blank fax number field where we can put any number, doesn’t have to be someone prepopulated in our local version. Being to Call patient directly from within the app by clicking their number BUT too patient call originates from office or a masked number would be helpful since we don’t call patients from our personal phones even though that is where the app resides. A nice feature would be able to send a quick typed up letter with doctors signature to a patient would be a nice feature (sick note, jury duty letter) and inter office texting. BTW, the admin should be able to see all provider schedules from the app. Overall great job. Definite better than 2 stars, at least a 3. Make these click efficiencies and you are talking 5 star app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-12.*