# ecobee — user reviews > 1,147 indexed App Store user reviews of ecobee by ecobee Ltd., rated 4.80/5 from 200,946 ratings. - Source: https://appshunter.io/ios/app/ecobee/id916985674/reviews - App overview in markdown: https://appshunter.io/ios/app/ecobee/id916985674.md - Rating breakdown: 5★ 173,792 · 4★ 19,959 · 3★ 3,399 · 2★ 1,018 · 1★ 2,778 ## What do users think of ecobee? Overall sentiment: neutral **Pros** - 🚀 Convenient remote control - 🔒 Secure connectivity - 👍 Intuitive interface - 👍 Helpful scheduling features - 👍 Reliable hardware **Cons** - 🐛 Buggy app updates - 🕰️ Slow app response times - 🔀 Confusing UI changes - 🔋 Frequent disconnections - 🤖 Unreliable voice assistant integration **Commonly reported bugs** - Temperature settings not saving - Sensor detection issues - Frequent app crashes - Broken widget functionality - Account management problems **Most requested features** - Multi-zone management options - Customizable smart actions - Flexible scheduling intervals - Improved energy monitoring - Seamless HomeKit integration ## Newest reviews (15 of 1,147) ### 3/5 — Could be easier to navigate *2026-08-22, version 26.14.0* For some tasks, it would be easier to navigate. For example, setting the fan mode timer takes me into at least 2 screens. Turning HVAC off or changing modes also jumps 2 screens and multiple taps. Would be easier if these were just put on the home main screen. Weather not helpful on the main screen, instead our HVAC system status like fan running. Thanks ### 3/5 — World Time zone *2026-08-21, version 26.14.0* Can you add rest of world countries to the App. I am unable to find my country to set the correct time. ### 3/5 — New Update creates Havoc *2026-08-20, version 26.14.0* Was perfect until Update, now keeps clearing out schedules! and automatically defaults to next day when try to enter new setting during daytime hours, eg, it’s Thursday and you want to update the temperature between 2 and 4 PM. It automatically throws Friday in there, and then deletes other sched/days. It’s reset the entire week multiple times. ### 2/5 — Keeps Going Offline *2026-08-20, version 26.14.0* I’ve only had my new thermostat for a couple of months. In the last month, it goes offline and I can’t get it to come back on by going the through setup again. And again. For a week or so, it would suddenly be online again. ?? Then go off. Now the app states it’s offline and I can’t get it back up. Very irritating. Customer service has not been helpful. I’m going to try resetting everything. When it is online and working — it’s great. I like the convenience of it and its simplicity. But it’s not convenient when it’s not online. Obviously. ### 3/5 — Eco+ *2026-08-20, version 26.14.0* I can’t stand it. Every time I want to change the thermostat, it asks if I want to disable eco+ no!! I just want to adjust the thermostat! Definitely not getting an ecobee when I buy a house. ### 2/5 — Who thought of the Scheduling functionality? *2026-08-18, version 26.14.0* I want to give top stars for whoever thought of the scheduling functionality. Its so intuitive, its just great to have the app do the thinking and add blocks on its own and completely mess up what I am trying to do. And there is no functionality to clear all the schedule it messes up so I can start fresh. ### 3/5 — Schedule is a nightmare *2026-08-16, version 26.14.0* The ecobee app schedule is a NIGHTMARE. It’s so hard to switch between schedules and settings for the schedule are not intuitive. PLEASE add an away toggle button. I shouldn’t have to change my entire schedule just bc I’m going to be out of town. The schedule feature is over-complicated and hard to read. UI/UX needs some serious attention. ### 2/5 — Schedule is a pain *2026-08-13, version 26.14.0* Never seems to work on the schedule as it says ### 2/5 — Sync to Apple Watch no longer works *2026-08-13, version 26.14.0* Up until this past week I was able to track the ecobee with my Apple Watch. Now it says off. The app on my phone still shows our away mode is working but I’m a little uneasy about it since the watch says it’s off. ### 3/5 — Was fine till you broke it *2026-08-10, version 26.14.0* When using voiceover, it is very hard to find the settings. If you click on the button display the temperature and then back out of that change screen, you may find the settings then again you may not. ### 2/5 — System Monitor problem (forever) *2026-08-09, version 26.14.0* Patiently been waiting for a fix for the IPad version where you can look at the system monitor and scroll back in time to see the run time, temps, etc…. For a long time now - maybe a couple of years, when you scroll back, it freaks out and quits displaying the data. Please fix. It’s about time to upgrade thermostats and this is will be a deal breaker. ### 1/5 — Ecobee+ *2026-08-09, version 26.14.0* Terrible. If you never want your thermostat to work then get the ecobee+ ### 1/5 — Bugs *2026-08-07, version 26.14.0* I’m unable to control the thermostat from my phone. It keeps saying that all random things like unable to turn off the eco mode or server down, etc., need to go to the thermostat to change the temperature. ### 1/5 — PRIVACY VIOLATION *2026-08-06, version 26.14.0* These criminals update your ecobee and turn on eco setting and adjust your thermostat without your permission. Absolute disgusting company. ### 1/5 — Recent updates made app unusable *2026-08-06, version 26.14.0* Constantly overhauling schedule system made adjusting schedule beyond frustrating ## Most critical reviews (10 lowest-rated) ### 1/5 — Still very buggy *2026-08-25, version 26.15.0* App doesn’t respond to taps to go into comfort settings and then takes many taps to back out of them. Far too complicated. I see no improvements for years despite many updates. ### 1/5 — Junk *2026-08-23, version 26.14.0* This app and thermostats are overrated and overly complicated to use. Trying to set a schedule on your system is a total pain and it’s just an ineffective setup overall. The dehumidify setting doesn’t work as our system consistently lets the humidity exceed the 50% threshold that’s set as well. It is nice to be able to adjust your HVAC temps via your mobile phone, but that’s where any good with ecobee stops. ### 1/5 — Terrible *2026-08-23, version 26.14.0* Hooked up the app and my AC stopped working. Set the schedules and comfort levels, and no luck. It all worked perfectly before connecting the app. Thanks for nothing ecobee. ### 1/5 — Alarmingly Inconsistent *2026-08-20, version 26.14.0* App just stops working every week or two, then takes 30 mins of trouble shooting to get back online. Connecting with support takes forever and their messaging couldn’t be more inconsistent. This is just a really bad app, I would recommend another at any cost. ### 1/5 — Extremely frustrated *2026-08-19, version 26.14.0* It auto sets the temperature to 74 and keeps that on a schedule. I’ve been trying to set it down to 72 and it keeps going to 74. I get it’s probably possible to get it to stop but I’ve been trying for an hour and it’s not intuitive enough to do so. I’ll figure this out but it’s extremely annoying. ### 1/5 — schedule *2026-08-15, version 26.14.0* Schedule doesn’t set. always reads sunday 12:00 to sunday 12:00pm ### 1/5 — UPDATE HELL *2026-08-15, version 26.14.0* You’d think they’d let you know that they update either the app or the firmware, but you get to SURPRISE find out when it suddenly deletes all your settings. ### 1/5 — Poor app UI and server connectivity issues continue *2026-08-12, version 26.14.0* Recent pattern of server issues preventing me from changing the temperature with the app. It works in Apple Home… The error message is not specific at all (your end? My end?) UI is overly complicated. Too many taps to do an action. Confusing navigation. Different features tucked away in weird places. ### 1/5 — Changes to 90 automatically *2026-08-11, version 26.14.0* Changed to 90 to conserve energy while I was working from home. This lead to a massive headache and time away from work. Goodbye Ecobee… ### 1/5 — Scheduling is still illogical *2026-08-11, version 26.14.0* Updated app does not make it easier to change a schedule which requires editing settings in multiple different locations within the app. The update has made the app glitchy with buttons not responding to touch input or taking 1 to 2 seconds to log a touch input ## Most praised reviews (10 highest-rated) ### 5/5 — Maintenance Engineer *2026-08-15, version 26.14.0* Highly recommended on this app, easy used ### 5/5 — Awesome *2026-08-14, version 26.14.0* Es un sistema muy bueno, me ayuda a tener más control de las temperaturas y a economizar energía. Fácil de instalar. Excelente sistema ### 5/5 — Recent Update *2026-08-14, version 26.14.0* I noticed with the most recent update that the display is not showing that you’ve added that the fan run for a set time like 2 hours. Before the update if you wanted the fan to run for a set time then you went to the fan on the app and selected the fan to run for 2 hours. It would then show on the main screen that the fan was set to a certain time to run but now is showing the AC is set to a specific temperature instead like it does when you adjust the temperature to something different. Please fix as when it’s extremely hot and humid running the ran an extra time helps with the humidity. ### 5/5 — Easy install and intuitive interface *2026-08-13, version 26.14.0* After 36, years it seemed time for thermostat replacement. It turned out to be much easier than anticipated…5 wires. Unit control settings and app integration, functionality are equally easy. ### 5/5 — Ecobee app *2026-08-10, version 26.14.0* Nice app with good features ### 5/5 — Excellent *2026-07-14, version 26.12.0* Nice to operate ### 5/5 — AC Peace *2026-07-13, version 26.12.0* I installed the ecobee app just before heading out to the airport. It was quick and easy to install. I love adjusting my AC temp from over in Canada. I return to CA next week. Glad my energy bill won’t be through the roof. 👏 ### 5/5 — Tonight’s report *2026-07-10, version 26.11.0* I don’t feel the heat, but the cold anymore. The humidity is not as difficult as I remember. My body hurts from the chill because of the damage from my overwork when I was younger. Being able to adjust the temperature from my phone is making me a little lazy but I do appreciate the convenience. Thank you.👍🙏😘 ### 5/5 — Best thermostat app *2026-07-08, version 26.11.0* I have used several thermostat apps… nest, Google, Lennox, iComfort to name a few and the ecobee app is by far the best I’ve used. Bravo! ### 5/5 — App *2026-07-05, version 26.11.0* Great app and works great --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*