# Ecolab KitchenIQ — People & Operations

> Cloud-based restaurant operations, workforce management, and food safety system. (iPhone/iPad app by Jaywalking, LLC.)

- Source: https://appshunter.io/ios/app/ecolab-kitcheniq/id1600735829 (this page in markdown: same URL + `.md`)
- Developer: [Jaywalking, LLC](https://appshunter.io/developer/1576228218)
- Category: Business, Productivity
- Price: Free
- Rating: 2.90/5 from 252 App Store ratings · 71 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 77 MB
- Languages: American English
- Released: 2022-01-09
- Data updated: 2026-08-27
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/ecolab-kitcheniq/id1600735829/reviews.md

## What is Ecolab KitchenIQ?

KitchenIQ is a cloud-based restaurant operations management software, workforce management, and food safety system that helps food service providers simplify daily workflows and enhance visibility.


We support the Thermapen One Bluetooth temperature probe in our checklists feature. You must have bluetooth enabled to use this feature.

## Key features

- Restaurant operations management
- Workforce management
- Food safety system
- Simplify daily workflows
- Enhance visibility
- Bluetooth temperature probe support

## What do users think of Ecolab KitchenIQ?

Overall sentiment: negative

**Pros**

- 👍 Useful for Chick-fil-A
- 👍 Great for restaurant management
- 👍 Helpful for team visibility
- 👍 Good for tracking tasks
- 👍 Supports business systems

**Cons**

- 👎 Update destroyed app functionality
- 👎 Aggressive shift to BOH focus
- 👎 Erasure of FOH tools
- 👎 Unusable after updates
- 👎 Not user-friendly
- 👎 Interface is a downgrade
- 👎 Lost old features
- 👎 Paper and pen now preferred
- 👎 Costly for features
- 👎 Can be distracting for employees

**Commonly reported bugs**

- Bluetooth popup every time
- Shift lead assignment broken
- Checklists impossible to find
- Suggested break time feature is idiotic
- Safe count addition feature removed
- Safe count entry requires 'enter' to save
- Waste screen is blank
- Breaks don't make sense/show all
- Scheduling doesn't sync
- Cannot see recognition/infractions well
- Morning/afternoon shifts mixed
- Shows suggested break time instead of arrival
- Checklists impossible to find/access
- Breaks show all areas, not specific
- People show up with two breaks
- Manual input of times changes hours
- App crashes when opening tokens
- App is randomly down/unusable
- Repeated login attempts required
- Randomly logs out
- Doesn't work half the time
- Glitchy
- Chat doesn't work consistently
- App stops working
- Cannot access from iPad/laptop/cell phone
- Cannot make an account
- Error: Couldn't get team feed data- 1064
- Checklist doesn't let you take pictures
- Redeemed reward took points but no reward
- App is useless on iPad
- App is a distraction
- Kicked off, not recognized as active store

**Most requested features**

- Remove Bluetooth popup
- Revert to old version/features
- Bring back recognitions/top performers/birthdays/anniversaries
- Make shift lead assignment functional
- Simplify finding shift setups
- Allow direct access to specific dayparts for setups
- Remove suggested break times
- Bring back safe count addition feature
- Make safe count entry easier
- Restore checklist point values
- Make waste tracking functional
- Allow sync with scheduling updates
- Improve visibility of recognition/infractions
- Make checklists easier to use
- Fix morning/afternoon shift mixing on roster
- Show actual shift arrival times, not suggested break times
- Make checklists easier to find/access
- Allow reordering of setup positions
- Bring back shift notes
- Make broadcasts more appealing
- Restore trainer data
- Restore previous shift leaders feature
- Show completion per shift, not just whole day
- Fix sync with Hot Schedules
- Show FOH people when making FOH setup
- Allow sorting setups by arrival time
- Fix constant sign-outs
- Improve WiFi connectivity requirements
- Add ability to zoom in/out
- Add ability to save photos
- Add more emojis
- Add desktop/iPad version
- Add ability to search message content
- Fix token redemption issues
- Fix profile picture changes
- Allow printing of infractions/recognitions
- Allow assigning checklists to groups
- Restore points for removed infractions
- Fix SQL syntax errors
- Fix team feed data errors
- Make app work on iPad
- Make app work on desktop
- Allow printing hard copies of infractions

## Recent user reviews (10 of 71)

All indexed reviews: https://appshunter.io/ios/app/ecolab-kitcheniq/id1600735829/reviews.md

### 1/5 — Not the app it used to be

*2026-08-12, version 3.0.4*

Bring back the old vsbl. we are tired of this update and even after many weeks of usage

### 1/5 — Terrible update

*2026-08-09, version 3.0.4*

The beauty of this app was that the UI made everything visible and easy to access. Now shift leaders are hidden behind expandable buttons, recognitions aren’t visible, breaks are confusing, reviewing checklists are not as  clear. 
Revert the app. We are going to look for a new app if changes aren’t made.

### 1/5 — Horrible after update. EcoLab is is the worst.

*2026-08-05, version 3.0.3*

If we could give this app zero stars, we would. Since Ecolab took over, it’s become painfully slow, confusing, and frustrating to use. The UI is terrible, navigation takes forever, comments on infractions are not viewable, safe counts and checklists are buried in the UI.  in the , and basic tasks take far longer than they should. The team doesn’t even use it sadly, because it is unpractical. For the price, this app is unacceptable. We’re actively looking for a replacement. Booooo EcoLab

### 1/5 — Worst update

*2026-07-27, version 3.0.3*

Contacted kitchen iq to see if they were planning on changing the app because their reviews have tanked since the update, and they just doubled down saying they wouldn’t listen to the feedback and would only change the bugs.

### 1/5 — Terrible update

*2026-07-21, version 3.0.3*

I’ve never seen an app ruin their entire usage in one update. Please, just go back to the old layout and design. Your users beg you!

### 3/5 — Top Performer

*2026-07-17, version 3.0.3*

Is there a way to do top performer on the new update? I see it in the ads pictures but don’t know how to do it. Please let me know!

### 1/5 — Stop updating!

*2026-07-15, version 3.0.2*

There was nothing wrong before the 3.0 update. Terrible glitchy app and now recognitions are not on feeds.

### 1/5 — Update is so terrible, our store now uses paper and pen

*2026-07-11, version 3.0.2*

You've effectively destroyed this app. The aggressive shift to food safety only and erasure of FOH tools and lists have rendered this app unusable. Can you PLEASE remove the bluetooth popup every SINGLE time we open the app? NO I WILL NOT PROVIDE BLUETOOTH BC WE DO NOT USE THIS FEATURE.

Assigning shift leads has broken. Finding shift setups is a stupid maze. (My store has to go to team -> lunch daypart -> setups -> drop down menu -> scroll down to dinner/close.) Why can't I just go to dinner/close to begin with??? Checklists are impossible to find by TMs. We spend at least a 5-10 mins of our allotted closing time trying to help TMs find their checklists.

Why would you presume to know the ebbs and flows of every restaurant to determine when we should send our breaks? Some stores are 5 million dollar stores, others are 11 million dollars. The needs of each restaurant are vastly different regarding breaks so your "suggested" break time feature is, quite frankly, idiotic. My restaurant has switched to paper and pen for this.

Why would you remove the safe count addition feature? Another area where paper and pen is more useful than this app. Also, the need to press "enter" so your answers are "recorded" is definitely a..... choice. Found that out the hard way when I filled out my safe count only to find all my answers gone...... thus forcing me to recount my entire safe. This was not an issue before so thanks for making it extra annoying.

Recognitions? Gone. Top performers? Gone. Bdays and anniversaries? Gone. All checklists have reduced themselves in point values and we cannot figure out how to get them back.

Even with the hard about face to BOH focused features, you'd think at least their area of the app is functional. (It's not). Waste is now just a blank white screen.

I miss VSBL so dearly. Kitchen IQ is an empty shell of what VSBL used to be. Oh and btw, nobody calls it Kitchen IQ. Much like the destruction of twitter by Elon, we will NEVER concede and it will never be referred to as its attempted rebrand.

### 1/5 — Update to 3.0 is terrible

*2026-07-03, version 3.0.2*

This app is definitely no longer user friendly and is no where near what it used to be regarding team engagement. 

I understand the Ecolab aspect of using this app to maintain consistency throughout food safety. But this lacks team member engagement hard. 

Definitely a horrible update

### 1/5 — Update is awful. Reconsider a different platform.

*2026-07-03, version 3.0.2*

We use our KitchenIQ for multiple reasons within our business and the updates have not been heard or received by there Support Staff. Please consider our feedback when creating a new platform. Breaks make no sense, scheduling does not have an option to sync when updated, we cannot see recognition or infractions well. Checklists are harder for our team to use. It is not user friendly.

## Frequently asked questions about Ecolab KitchenIQ

### What does Ecolab KitchenIQ do?

Ecolab KitchenIQ is a cloud-based software designed to manage restaurant operations, including workforce management and food safety systems. It aims to simplify daily tasks and improve overall visibility for food service businesses.

### What are the key features of Ecolab KitchenIQ?

Key features include restaurant operations management, workforce management, and a food safety system. It also offers the ability to simplify daily workflows, enhance visibility, and supports the use of Bluetooth temperature probes for checklists.

### How much does Ecolab KitchenIQ cost?

The provided information indicates that the app does not have in-app purchases or ads, suggesting a freemium or subscription model. Specific pricing details would typically be found on the app's official website or within the app itself.

### What are the compatibility requirements for Ecolab KitchenIQ?

The app is cloud-based and supports the Thermapen One Bluetooth temperature probe, requiring Bluetooth to be enabled for that specific feature. Further compatibility details regarding operating systems or devices are not specified in the provided description.

### Who would benefit from using Ecolab KitchenIQ?

Food service providers, such as restaurants, catering businesses, and other food establishments, would benefit from this app. It is designed for those who need to manage their daily operations, staff, and ensure compliance with food safety standards.

## Version history (last 5 releases)

### 3.0.4 — 2026-08-05

Various bug fixes and localization improvements

### 3.0.3 — 2026-07-17

Various bug fixes and improvements

### 3.0.2 — 2026-07-02

Various bug fixes and improvements to localization

### 3.0.1 — 2026-06-18

Critical bugs fixes

### 3.0.0 — 2026-06-15

Official launch of Ecolab’s KitchenIQ daily operations management and remote equipment monitoring app for foodservice operators. Same great features with improvements to the tools and information your team needs to do their jobs well.

Introducing flexible organization-wide control over your content, user roles, permissions and settings, and equipment alerts. A comprehensive reporting dashboard gives managers visibility into operations, equipment, and team performance.

Checklist enhancements with question bank, availability of follow-up questions and corrective actions for all question types, and ease in distributing content…all in addition to existing temperature and cooling checks and supporting logs.

Improvements in how you schedule your team

Additional enhancements to remote equipment monitoring capabilities.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*
