# eConnect® Mobile — user reviews > 30 indexed App Store user reviews of eConnect® Mobile by CuraLinc Healthcare, rated 2.60/5 from 47 ratings. - Source: https://appshunter.io/ios/app/econnect-mobile/id946777422/reviews - App overview in markdown: https://appshunter.io/ios/app/econnect-mobile/id946777422.md - Rating breakdown: 5★ 16 · 4★ 1 · 3★ 2 · 2★ 4 · 1★ 24 ## Newest reviews (10 of 30) ### 1/5 — Runs slow *2023-10-23, version 2.4.8* Runs slow for no reason, likely to reduce services ### 1/5 — After Trying App, You’ll Need Counseling *2023-09-28, version 2.4.8* What a terribly coded app! The pauses with blank screens are numerous and annoying. Really needs overhauling. ### 1/5 — Painfully Slow *2023-09-14, version 2.4.8* This has to be the worst app I have ever attempted to use. It is painfully slow, cumbersome, and the functionality would not be acceptable for the 1980’s. This app needs to seriously up their game. ### 1/5 — ?? *2023-09-08, version 2.4.8* Unable to creat an account with app or website. Support was very rude and unprofessional and of course unhelpful. ### 1/5 — Nobody responds *2023-09-06, version 2.4.8* Tried text coach for the first time a few days ago. Was texted a survey to send back. Nobody has contacted me since. Disappointing. Tried to make an teletherapy appointment. There are none available. I think this is a scam. ### 1/5 — App don’t open *2023-08-18, version 2.4.8* I tried to use the app for the first time and it doesn’t work ### 2/5 — Poor app experience *2023-04-24, version 2.4.8* Text coach support is not at all what I’d hoped for. The coach texted me a few times and then completely disappeared. Also I think notifications aren’t properly established so that you know when you get a reply. You have to open the app or you don’t know you have a new message. ### 1/5 — Never recognizes sign in info *2022-07-29, version 2.4.8* Every time I open the app, it wants me to sign in. It acts like I’ve never signed up and always takes me to websites, app is useless. ### 3/5 — App needs work *2022-01-24, version 2.4.1* I love LOVE this program. I use it frequently. The app could be more user friendly, it just feels like using a desktop computer as opposed to an app. ### 2/5 — Outdated interface, unavailable counselors *2019-08-20, version 2.0.4* I just tried to use their chat feature within their posted hours, and three times in the last hour I’ve received no response. If the point of this app is to have someone available when you need them, it’s already failed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t log in *2026-04-10, version 2.5.9* We were all sent the QR code for this app at work. It needs a code to log in. I tried the business name, everything I could think of. Already deleted because I can’t do anything with it ### 1/5 — Very poor Not helpful *2026-04-10, version 2.5.9* Difficult to navigate. When I clicked on options app did not work. ### 1/5 — Phone App Navigation Issues *2025-09-12, version 2.5.9* When using the current version on iOS 18.6.2, the submit buttons can’t be accessed as they are obstructed by the app’s navigation buttons (profile, logout, etc). Which prevents you from completing various registration and interest inventories. Terrible. Will try and use the Web site instead of the phone app. ### 1/5 — Poorly designed *2024-12-17, version 2.5.6* Very poorly designed app. Navigation in the app is poorly designed. The app takes you to articles and not the resources you’re looking for. In the end you end up calling the customer service line. The app is basically useless. ### 1/5 — 1 star for the provider *2024-04-03, version 2.5.6* Had a poor experience with the provider I saw. I didn’t have high expectations to begin with, but they turned out to be completely inadequate at their job. Makes me seriously question the credibility of this company. ### 1/5 — Extremely Outdated and Not User Friendly *2024-02-21, version 2.5.6* With all of the text savvy individuals and talent of the present day, it is disappointing that this app is outdated. Upon immediately opening the app, I had no idea where to go for legal consultation, loss recovery, financial advice, mourning coaching, or anything else really. Each available resource subject should be located on a quick tab that immediately takes you to a new page with all of the resources. It was disappointing that self help tips and articles were the primary avenue for assistance. If someone is going through hard times, the odds of them reading countless articles is very slim. Even viewing the app in the download page and seeing the 2.6 star rating was concerning and disheartening. Reviews state that as long as five years ago, people found the app to be outdated and not user friendly even then. ### 1/5 — Painfully slow! *2024-01-09, version 2.5.3* The app is slow, gets stuck, you will spend most of your time setting it up and you will still get logged out. Awful! ### 1/5 — App does not work *2023-12-26, version 2.5.3* it does not take me to my company BV page to log in. I have uninstalled and redownloaded two times ### 1/5 — It’s broken *2023-12-12, version 2.5.3* The app doesn’t even work. It says you have to use the webpage url. ### 1/5 — Ugh *2023-10-29, version 2.4.8* App-solutely terrible. By the time a page loads I’ll have quit the job that offers this ## Most praised reviews (10 highest-rated) ### 5/5 — Love it! *2025-12-11* Great resource for work stress and it really is helpful ### 5/5 — Easy to use *2025-07-01, version 2.5.6* Super easy to find help. Another reviewer commented they couldn’t find legal resources. I would recommend using the search function and typing legal. That works for me. ### 5/5 — Got connected to care immediately! *2025-03-19, version 2.5.6* With my job requiring a lot of travel, I never know when I'm going to need to reach out for support. This app makes it incredibly easy to get connected with someone I can talk to. Don't know what Id do without it! ### 5/5 — Life saver *2025-02-04, version 2.5.6* These guys have now saved me twice from my burning desire to draw last breath. Great attentive and professional staff, I am very grateful. Thanks guys! ### 5/5 — Easy and lots of ways to access care *2024-01-30, version 2.5.6* Used the app for the first time. It was so easy to find care - and lots of different options. Very easy to use. ### 5/5 — Great App *2022-02-17, version 2.4.1* Love this application and the support it gives. Very helpful and a complete replica of the web portal. ### 5/5 — Dummy Proof *2019-01-02, version 2.0.4* My employer recently changed EAPs to SupportLinc. I requested information and got a response from SupportLinc less than 30 minutes later, and am scheduled to speak with a financial advisor tomorrow for free. The big Request Info button on the front of the app made it easy! ### 5/5 — Love the Update *2018-12-21, version 2.0.4* I’m an educator and my school has provided SupportLinc for years. I was happy to see the new update contains a way to schedule video counseling. Love it! ### 5/5 — Wow! *2015-01-07, version 1.0.2* Wow! CuraLinc outdid themselves. Five stars! ### 3/5 — Ok features, poor CBT content *2024-01-14, version 2.5.3* The app is straightforward and easy to use, and has good resources. I tried the Animo section on depression and it was… depressing. It tries to teach basic CBT content, but it’s very poor quality. The upshot is basically that depressed people should think positive thoughts and get more exercise-advice depressed people get a lot of, and usually have trouble following. I’m a CBT therapist, and there is a lot more to CBT than this. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*