# Ecotricity App

> Mobile app for managing green energy accounts, meter readings, and billing. (iPhone/iPad app by Ecotricity.)

- Source: https://appshunter.io/ios/app/ecotricity-app/id6447684270 (this page in markdown: same URL + `.md`)
- Developer: [Ecotricity](https://appshunter.io/developer/986732376)
- Category: Utilities
- Price: Free
- Age rating: 4+
- Requires: iOS 17.0 · 131 MB
- Languages: American English, Czech, Danish, Dutch, Finnish, French (France), German (Germany), Greek, Hungarian, Indonesian and 16 more
- Released: 2024-11-10
- Data updated: 2026-08-25
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ecotricity-app/id6447684270/reviews.md

## What is Ecotricity App?

Ecotricity are founders of the global green energy supply movement

With lots of great features, the new Ecotricity App lets you easily manage your account on the go. With the Ecotricity App you can:

• Access your Ecotricity account at any time
• Submit meter readings for your gas and electricity accounts – quickly and easily
• View your historical energy consumption
• View the real-time balance on your account
• Make a payment and save your payment method for the next time
• View and download PDFs of your bills 
• Get notified when your latest bill is ready to view
• Report any problems with your meter
• Use the handy torch to help you read your meter in dark places
• Edit your contact details and let us know how you’d prefer to hear from us
• Access 24 hour emergency contact numbers to report power cuts or gas leaks
• Set up, check and change your Direct Debit 

To switch to Ecotricity, visit join.ecotricity.co.uk or call us on 0808 123 0 123.

## Key features

- Account management
- Submit meter readings
- View bills and consumption
- Make payments
- Update contact details
- Emergency contact access

## What do users think of Ecotricity App?

Overall sentiment: negative

**Pros**

- 🚀 Functional and performs as expected
- 👍 Improvement over previous app
- 💡 Consumption history page is useful

**Cons**

- 🐛 Clunky and hard to navigate
- 🔍 PDF bills difficult to view and zoom
- 🔍 Harder to access previous bills and usage data
- 🔍 Removed useful features from old app
- 🔍 Forced to re-register and set up new account

**Commonly reported bugs**

- App crashes and won't open for some users
- Compatibility issues with older devices

**Most requested features**

- Bring back easy access to previous bills and usage data
- Improve PDF bill viewing experience
- Restore user-friendly features from old app

## Recent user reviews (10 of 67)

All indexed reviews: https://appshunter.io/ios/app/ecotricity-app/id6447684270/reviews.md

### 3/5 — Cost of Gas

*2026-06-15, version 1.0*

The app would be useful if it showed the cost of Gas you are using on a daily basis. Thanks

### 1/5 — Cannot log it

*2026-06-15, version 1.0*

Set up account and set password. Saved password in apple app. Tried to log in. Used saved password. App says password is wrong. Changed password. Saved new password. Tried to log in again. App says new password is wrong!

### 1/5 — Very basic - should try harder

*2026-06-02, version 1.0*

Doesn’t do much except allow you to submit readings and upload bills - I miss my ovo app which gives me stats and comparative data to me last year and other similar households. Come on - this is looking very out of date!

### 1/5 — Doesn’t work

*2026-06-01, version 1.0*

Can’t even log in - sends error message saying user doesn’t have permission.

### 2/5 — View daily usage

*2026-05-24, version 1.0*

Very poor graph. I suggest the developers take a look at the OVO graph as a benchmark. For me leaving OVO for Ecotricity it is very disappointing.

### 1/5 — Tish

*2026-03-27, version 1.0*

This app never works anymore takes the money doesn’t top up, takes ages to get money back

### 1/5 — Simply the worst app UX ever used!

*2026-01-22, version 1.0*

I have to agree with others - this is undoubtedly the worst user experience design of any app that I have used on an iPhone.  

My suggestion is that you show your development team what a user actually wants from their app by using the excellent Fuse Energy app - trust me, you will win and keep me customers as a result!

Truly abysmal design and coding…

### 4/5 — Improving

*2025-07-01, version 1.0*

Does what you need it to do. Not the flashiest or slickest app but it works.
When entering readings it now clearly says which energy type you’re entering and also what your last reading was. This is better than the last “enter a number” screen.

Past bills are only for 12 months, personally I’d prefer a bigger time span.

Never had it crash on me yet.

### 1/5 — Poor app

*2025-06-15, version 1.0*

PDF of bills doesn’t provide breakdown of unit charges and standing charge - just the amount billed (not even a summary of units used).  The app also won’t provide a reading of consumption because it says I don’t have a smart meter.  The Octopus app does this without a smart meter. Annoying that it asks for the address of the property you want to look at when there is only one property registered (it’s just another unnecessary click).

### 1/5 — Can’t register

*2025-05-13, version 1.0*

Asked to provide readings even though I have smart meters, directed to app, download but will not recognise my account details at registration. Note another review saying you have to register via a browser, but the app doesn’t say this and takes you round in circles failing to register. I really can’t be bothered and assume they will collect readings automatically.

## Frequently asked questions about Ecotricity App

### What can I do with the Ecotricity App?

The app allows you to manage your Ecotricity energy account on the go. You can submit meter readings, view your historical energy consumption, check your account balance, make payments, and download PDF bills. It also provides access to emergency contact numbers and allows you to update your contact details.

### Is the Ecotricity App free to use?

Yes, the Ecotricity App is free to download and use. It is provided as a service to existing Ecotricity customers to help them manage their accounts more easily.

### How do I submit meter readings using the app?

The app offers a quick and easy way to submit meter readings for both your gas and electricity accounts. You can simply enter the readings directly into the app when prompted or when you wish to update them.

### Can I view my bills and payment history?

Yes, you can view and download PDF versions of your bills directly through the app. You can also see your real-time account balance and set up, check, or change your Direct Debit for payments.

### What if I have a problem with my meter or need emergency help?

The app includes a feature to report any problems with your meter. Additionally, you can access 24-hour emergency contact numbers within the app to report power cuts or gas leaks.

## Version history (last 2 releases)

### 1.1 — 2026-06-16

In this release we've fixed some bugs and made some styling improvements to help the app run more smoothly so we can keep turning your bills into mills.

Thanks for helping us build a greener Britain.

### 1.0 — 2024-11-11

No release notes.

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## More apps by Ecotricity

- [Ecotricity](https://appshunter.io/ios/app/ecotricity/id986732377)

All apps by Ecotricity: https://appshunter.io/developer/986732376

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*