# Ecwid Ecommerce — user reviews > 780 indexed App Store user reviews of Ecwid Ecommerce by Ecwid, rated 4.60/5 from 1,250 ratings. - Source: https://appshunter.io/ios/app/ecwid-ecommerce/id626731456/reviews - App overview in markdown: https://appshunter.io/ios/app/ecwid-ecommerce/id626731456.md - Rating breakdown: 5★ 1,001 · 4★ 146 · 3★ 30 · 2★ 21 · 1★ 52 ## What do users think of Ecwid Ecommerce? Overall sentiment: positive **Pros** - 🚀 Great app! - 👍 Easy to use - 👍 Excellent platform - 👍 Convenient for on-the-go management - 👍 Helpful customer service - 👍 Affordable pricing - 👍 Smooth integration with other platforms **Cons** - 🐛 Occasional issues with saving/loading - 💰 Expensive for some features - 🔍 Limited customization options **Commonly reported bugs** - App crashes or freezes - Inconsistent performance on older devices - Syncing issues between app and website **Most requested features** - More payment options - Improved search and sorting functionality - Ability to add notes to orders - Expanded free plan features ## Newest reviews (16 of 780) ### 4/5 — Love Ecwid but the price for the plans has gone up significantly over the years. *2026-09-01, version 13.1* I have really enjoyed the ease of use of Ecwid and the ability to bring things about. However, when I started with Ecwid years ago, it was much more reasonably priced small businesses. I understand that there is changed and progress progression. But I started out when Ecwid only had three plan options. Now they have four outside of the free plan, but the prices have gone up so much per month. It’s still cheaper than Shopify however it’s not cheaper how much. Some of the same features I was used to getting in the venture plan have moved to the business plan and even before that it was called premium. Needless to say I’m not quite sure how much longer I’m going to be able to continue having my online store with Ecwid. Some of us do not gross 20 K a month. Some of us don’t even make sales every month. And that was one of the things that drew me too awkward is if you have a very small business, trying to get out there do what you can stay viable, you need options that aren’t gonna cost you a significant amount of overhead. Also, some of the connectivity to social media aspects, with the ability to customize layout those features don’t always integrate properly. ### 4/5 — Very easy to use *2026-08-03, version 13.0.1* Great for business ### 4/5 — Love Ecwid but the price for the plans has gone up significantly over the years. *2026-06-13* I have really enjoyed the ease of use of Ecwid and the ability to bring things about. However, when I started with Ecwid years ago, it was much more reasonably priced small businesses. I understand that there is changed and progress progression. But I started out when Ecwid only had three plan options. Now they have four outside of the free plan, but the prices have gone up so much per month. It’s still cheaper than Shopify however it’s not cheaper how much. Some of the same features I was used to getting in the venture plan have moved to the business plan and even before that it was called premium. Needless to say I’m not quite sure how much longer I’m going to be able to continue having my online store with Ecwid. Some of us do not gross 20 K a month. Some of us don’t even make sales every month. And that was one of the things that drew me too awkward is if you have a very small business, trying to get out there do what you can stay viable, you need options that aren’t gonna cost you a significant amount of overhead. Also, some of the connectivity to social media aspects, with the ability to customize layout those features don’t always integrate properly. ### 5/5 — Love *2026-06-05, version 12.2.6* Simple to set up...support is helpful! Was selling in less than a week ### 5/5 — Amazing *2026-05-08, version 12.2.4* Ecwid was the best business decision I’ve made. Sales skyrocketed. Super easy to work with. ### 5/5 — It is actually a great a user friendly online store easy to use and well designed *2026-04-27, version 12.2.4* Monthly and weekly reports are also included automatically, however i just wish if therewas a date picker included within the online store for booking system not to have overbooking happening but overall the app is amazing and helped us alot in our motorcycle rental business ### 5/5 — Helpful app *2026-04-17, version 12.2.3* Supporting perfectly main platform ### 5/5 — Love it *2026-04-17, version 12.2.3* I love it ### 5/5 — Tienda LanaDecoro España *2026-04-04, version 12.2.1* Очень удобная и многогранная платформа. Удобно работает на всех гаджетах. Хорошее сопровождение ### 5/5 — Love it *2026-03-10, version 12.2* I love it ### 5/5 — Very easy to use *2026-02-26, version 12.2* I like using the ecwid app as it is very easy to use especially when you are adding a listing. It is very user friendly and very quick to update. I have been having a hard time with other platforms as it takes too much time when you list an item. And this app works great for me. ### 4/5 — Belle application *2026-02-25, version 12.2* Application simple et intuitive ### 5/5 — Klasse Shopapp *2026-02-16* Die App kann alles was ein Shop so braucht, klare Empfehlung. ### 5/5 — Great e-commerce platform *2026-02-15, version 12.1* This is the best system I’ve used both for website and e-commerce platform. It was easy to learn and it’s easy to use and very convenient with the app for my phone as well. A few things to work out with shipping, but hopefully that will be coming soon. Outstanding staff to work with. ### 5/5 — Great product *2026-02-12, version 12.1* Incredibly well thought out and structured. Excellent ### 5/5 — Very easy to use *2026-02-12, version 12.1* I like using the ecwid app as it is very easy to use especially when you are adding a listing. It is very user friendly and very quick to update. I have been having a hard time with other platforms as it takes too much time when you list an item. And this app works great for me. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unusable *2026-07-02, version 13.0* Extremely slow and freezes after making any clicks. I have the newest iPhone and app is up to date. No point of this app. I end up having to use the mobile site if I need to get anything done on my phone. Do your app creators actually test it? They should because everyone on our team has the same issue with the app. ### 1/5 — Unsupportive *2026-05-01, version 12.2.4* They gladly take your money, but help you become successful , not a chance , just give us more of your money or give it to one of there buisness friends. ### 1/5 — Poor service *2026-04-28, version 12.2.4* It used to be good but the service is quite bad now, they removed the live chat. After I spoke several times with bots via email, as I think there are no more human being service, they say I have now the live chat which in part is “true” but doesn’t work properly, and I’m seeking them by email for a week, and the problem is not sorted yet. Plus after 2-3 emails from my side, answered me at the same thread Allianz Digital!?, how that can be possible? I’m having the suspect that they can be scams? If the problem is not sorted soon I’ll probably abandon Ecwid ### 1/5 — Horrible practice of deactivating my store *2026-04-28, version 12.2.4* I have been the customer of Ecwid for over 3 years, the increasing monthly subscription forced me to look for somewhere else. To avoid the renewal in 7 days, I cancelled the subscription plan earlier. Without any warning, and with 7 days remaining paid subscription left, ecwid just deactivated my online store while I still had an open order to deal with. It's really horrible and cold way to keep your customers out. I am glad to look for alternative plan now rather than too much rely on it. ### 1/5 — The price hikes are crazy *2026-02-02, version 12.0.7* The service is good overall. But they are increasing the prices at a completely crazy pace making excuses about new features that most of us don’t need. Just be aware what you are getting into. I will try to find an alternative and I suggest you avoid. ### 1/5 — Thieves and liars *2025-10-28, version 12.0.1* I joined up in 2010 as an early adopter under the promise of $17 a month for life because they were missing shipping costs, weights, and dozens of other features that are essential for an e-commerce product to be launched. They didn't have enough money to launch and so they asked early adopters like myself to join with the promise of $17 per month for life for free. I was also one of the two idea mangers behind this iOS app, and they credited me when they added it to the Apple App Store with my name and his as being the inspiration for the app and they thanked us both. Now they're expecting me to pay for it because they've turned it into a subscription app and the early adopter subscription isn't included. So firstly, they broke their promise by doubling the $17-$30 a month without informing us, and secondly, they turned a free app into a paid one to force people to upgrade and actually took it away from the two people who gave them the idea for the app in the first place and ask us to pay for it? Well, ECWID is dead. It's been taken over by a point of sale system that is unethical and really old-fashioned in its methods and doesn't have a future and this product will end up going the way of GL cities and my space because they haven't got on the AI bandwagon either so compared to Shopify and big commerce and wix, well, They are just really a tiny ant stood up against a giant tree ..it's Shopify or another more trustworthy, larger, corporate product because these people are really dodgy and they keep breaking their word and changing their mind and you can't trust the product anymore since the light speed take over ### 1/5 — Обидно досадно *2025-07-16* Работали с данным интернет магазином на протяжении нескольких лет, выстраивали и налаживали процессы обмена с "прекрасной" 1с, а они берут и уходят))) причем даже зайти потом и посмотреть какие-то данные карточек, статистику по заказам и прочее - невозможно. Дают выгрузку по магазину, но там все относительно криво. Поначалу расстроились, но перешли на inSales и поняли, что Ecwid еще долго до нормального функционала ### 1/5 — Horrible Business *2025-06-23, version 11.9.1* Just God awful customer service. ### 1/5 — No recomendado *2025-05-08, version 11.8.1* Si su compañía es seria y necesita que el app funcione en todo momento correctamente , este no es el app indicado . Perders mucho dinero y cambian los términos en cualquier momento . ### 1/5 — Custom Reports no longer available on app *2025-03-26, version 11.8* Custom reports have been removed as a function since updated versions for iphones, you can no longer run a custom dated report on iphone ## Most praised reviews (10 highest-rated) ### 5/5 — Candles *2026-08-29, version 13.1* I love selling on Ecwid, is very user friendly with a lot of great features. ### 5/5 — Very easy to use *2026-08-29, version 13.1* I like using the ecwid app as it is very easy to use especially when you are adding a listing. It is very user friendly and very quick to update. I have been having a hard time with other platforms as it takes too much time when you list an item. And this app works great for me. ### 5/5 — Waawwoi i love it easy to use *2026-08-26, version 13.1* Perfect- easy ### 5/5 — Efficace *2026-08-23* Cela fait 3 ans que nous travaillons avec Ecwid et leur application. Le top. ### 5/5 — New to e-commerce *2026-07-25, version 13.0* Ecwid is super easy to set up and manage an online business!! So far I’m very happy with this platform. I have tried Shopify and I feel Ecwid is easier to set up and manage! Definitely recommend!! ### 5/5 — Amazing app for small business *2026-07-25, version 13.0* This app has literally made our small business possible and they keep creating more ways to make our business successful. Their customer service is always responsive and nice. If they don’t have the answer then they will find it and email it in a timely manner. Best app ever!! ### 5/5 — Candles *2026-07-23, version 13.0* I love selling on Ecwid, is very user friendly with a lot of great features. ### 5/5 — Very easy to use *2026-07-11, version 13.0* I like using the ecwid app as it is very easy to use especially when you are adding a listing. It is very user friendly and very quick to update. I have been having a hard time with other platforms as it takes too much time when you list an item. And this app works great for me. ### 5/5 — Simple and effective *2026-07-03, version 12.2.7* I use Ecwid by Lightspeed for all my clients’ and my own online shops. Recommend. ### 5/5 — Ecwid Ecommerce *2026-06-17, version 12.2.7* I’m sooo HAPPY with this app easy and really flexible with the membership price I LOVE IT 😍 😍😍😍 thanks for supporting Small Business Owners 🥰🥹 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*