# EDC's Pocket Tech — IT support, in your pocket

> IT support, in your pocket (iPhone/iPad app by Enterprise Data Concepts, L.L.C..)

- Source: https://appshunter.io/ios/app/edcs-pocket-tech/id6784715898 (this page in markdown: same URL + `.md`)
- Developer: [Enterprise Data Concepts, L.L.C.](https://appshunter.io/developer/6784715900)
- Category: Business, Productivity
- Price: Free
- Age rating: 4+
- Requires: iOS 15.1 · 31 MB
- Languages: American English
- Released: 2026-09-21
- Data updated: 2026-09-26

## What is EDC's Pocket Tech?

EDC's Pocket Tech puts your IT help desk in your pocket.

Describe an IT problem in your own words, by typing or just by talking, and get clear,
step-by-step troubleshooting right away. If the problem needs a human technician, the app
opens a support ticket with the EDC help desk for you, with the full context of what you
already tried.

TWO WAYS TO GET HELP

Text chat. Type your question and work through it at your own pace. Attach a photo or
screenshot when something is easier to show than to explain like an error message, a cable, a
blinking light on a router.

Voice. Tap once and just talk. Hands-free and conversational, so you can follow along while
you're actually at the machine or holding the printer tray open.

WHAT IT CAN HELP WITH

- Wi-Fi and network connectivity
- Email and calendar problems
- Printing and scanning
- Passwords and account access
- Software that won't launch, update, or behave
- Slow computers and startup problems
- Phones, tablets, and mobile setup

WHEN YOU NEED A PERSON

Some things can't be fixed over chat: hardware failures, physical damage, anything needing
hands on the equipment or admin access. When that happens, Pocket Tech creates a support
ticket for you and emails you the confirmation. Your technician gets the whole conversation,
so you don't have to start over.

BUILT FOR BUSINESSES WE SUPPORT

Pocket Tech is for staff at businesses with a managed-services agreement with Enterprise Data
Concepts. Sign in with your work email and we'll email you a one-time code. No new password
to remember, and nothing to set up. If your email isn't recognized, give us a call and we'll
get you added.

PRIVACY

No ads, no tracking, and no analytics SDKs. Pocket Tech collects what it needs to answer your
question and open your ticket, and nothing else.
Full details: https://edcnow.com/edc-pocket-tech-privacy-policy/

## Is EDC's Pocket Tech safe?

Not enough ratings yet to assess EDC's Pocket Tech.

## Is EDC's Pocket Tech legit?

EDC's Pocket Tech has limited verification signals. The AppsHunter Legitimacy Score for EDC's Pocket Tech is 58 out of 100 points across 7 verification signals from App Store and developer data.


## Version history (last 1 release)

### 1.0 — 2026-09-21

No release notes.

## Apps similar to EDC's Pocket Tech

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [IT Nation Events](https://appshunter.io/ios/app/it-nation-events/id1668870040) | 3.0 (2) | Free | Business |

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-26.*