# eDesk Insights — Sales & Feedback

> eCommerce sales and feedback dashboard for online retailers. (iPhone/iPad app by XSellco Software Limited.)

- Source: https://appshunter.io/ios/app/edesk-insights/id1480812205 (this page in markdown: same URL + `.md`)
- Developer: [XSellco Software Limited](https://appshunter.io/developer/1003798934)
- Category: Business, Productivity
- Price: Free
- Rating: 2.40/5 from 9 App Store ratings · 8 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.6 · 41 MB
- Languages: American English
- Released: 2019-10-07
- Data updated: 2026-06-01
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/edesk-insights/id1480812205/reviews.md

## What is eDesk Insights?

Features include:
- View your key figures in one comprehensive eCommerce sales Dashboard
- Check your Overall Sales Total and No. of Orders
- See how your sales are split across each channel
- Compare the figures for the current & previous month, week or day

Feedback performance:
- Check your current rating and changes in your feedback rating
- See recent Amazon negative feedback
- See recent eBay positive and negative feedback

This app is available free to all internet retailers. Download now, input your Amazon and/or eBay account details and start to benefit from real time sales data detailing sales performance across multiple markets.

## Key features

- Comprehensive eCommerce sales dashboard
- Overall sales and order totals
- Sales split by channel
- Feedback rating tracking
- Amazon negative feedback view
- eBay feedback analysis

## Recent user reviews (8 of 8)

All indexed reviews: https://appshunter.io/ios/app/edesk-insights/id1480812205/reviews.md

### 1/5 — Still does not allow users to respond to customers on the app

*2023-07-19, version 2.0.2*

I downloaded the mobile app to see if it’s convenient to use before I want to go for the paid version - I see reviews from 3 years ago that the app does not allow people to respond to customers on the app and I decided to take a chance to see if there’s any update there’s still nothing now in 2023. I think they don’t care about anything for the mobile app.

### 1/5 — Not useful at all

*2023-01-08, version 2.0.2*

Not useful at all. Need the option to be able to reply to tickets like desktop

### 4/5 — Has potential

*2022-04-28, version 2.0.1*

I use eDesk regularly to respond to hundreds of people weekly. We have multiple channels that we use eDesk to manage and it’s great.. on desktop.  Just waiting to respond to tickets through mobile.

### 1/5 — Can not view tickets

*2022-03-20, version 2.0.1*

Can not view tickets. Do not download this app if you want to reply tickets. No functions. Just can see how many tickets you received.

### 3/5 — Can’t see or reply to tickets

*2022-01-13, version 2.0.1*

Would be a useful app if you can actually view and reply to tickets. Please add this basic functionality

### 4/5 — What is point ?

*2020-11-26*

Very simple and basic app . It needs a lot improvement, more comprehensive data access etc . Web based software is good but app needs some serious upgrades.

### 5/5 — Works well

*2020-01-07, version 1.0*

Great app can’t wait for repricer to be added in the future

### 5/5 — Working in iOS 13

*2019-10-22, version 1.0*

Shows orders & revenue.  # of tickets, & reviews.

## Frequently asked questions about eDesk Insights

### What is eDesk Insights?

eDesk Insights is a business application designed to provide internet retailers with a comprehensive dashboard for monitoring their eCommerce sales performance and customer feedback across multiple markets like Amazon and eBay.

### Is eDesk Insights free to use?

Yes, eDesk Insights is available for free to all internet retailers. There are no costs associated with downloading or using the core features of the application.

### What platforms does eDesk Insights support?

eDesk Insights is available on iPhone and iPod devices. It is designed for mobile access to your sales and feedback data.

### How often is eDesk Insights updated?

The latest version of eDesk Insights is 2.1.5, last updated on January 7, 2026. This indicates a commitment to ongoing development and improvements.

### What kind of sales data can I see in eDesk Insights?

You can view your overall sales totals, the number of orders, and how your sales are split across different channels. It also allows for comparisons between current and previous periods (month, week, or day).

### Can eDesk Insights help me manage customer feedback?

Yes, eDesk Insights allows you to check your current feedback rating, monitor changes, and view recent negative feedback from Amazon, as well as both positive and negative feedback from eBay.

### Does eDesk Insights have ads?

No, eDesk Insights does not contain advertisements. As a free application, it focuses on providing data without ad interruptions.

### What is the user sentiment for eDesk Insights based on ratings?

The current rating for eDesk Insights is 2.4 stars from 9 ratings. This suggests that while some users find value, there is room for improvement in user satisfaction.

## Version history (last 5 releases)

### 2.1.5 — 2026-01-07

Updated branding and refreshed app icons

### 2.1.4 — 2024-04-10

Usage Tracking and Reporting

### 2.1.3 — 2024-03-05

Improvements
- swipe functionality

### 2.1.2 — 2024-02-22

- New Repricer screen

### 2.1.1 — 2024-01-26

- added currency symbols

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## Related topics

[xsellco software limited](https://appshunter.io/ios/topics/xsellco-software-limited)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-01.*