# EdFed — user reviews > 80 indexed App Store user reviews of EdFed by Educational Federal Credit Union, rated 3.00/5 from 124 ratings. - Source: https://appshunter.io/ios/app/edfed/id433267554/reviews - App overview in markdown: https://appshunter.io/ios/app/edfed/id433267554.md - Rating breakdown: 5★ 50 · 4★ 7 · 3★ 5 · 2★ 15 · 1★ 47 ## What do users think of EdFed? Overall sentiment: negative **Pros** - 👍 User-friendly interface - 🚀 Fast performance (sometimes) - 💡 Convenient for basic banking - ✅ Works great on iPhone - ✅ Old app was functional **Cons** - 🐛 Frequent bugs and glitches - 🐛 App crashes often - 🐛 Login issues (locked out, wrong password) - 🐛 Mobile deposit not working - 🐛 Slow loading times - 🐛 Inconsistent performance - 🐛 Outdated design - 🐛 Difficulty accessing account balances - 🐛 App not opening - 🐛 Unresolved bugs - 🐛 Inconvenient navigation - 🐛 Bill pay issues - 🐛 Transfer errors - 🐛 Incompatible with iPadOS 13 - 🐛 Security concerns due to bugs - 🐛 Poor customer service experience - 🐛 App is useless/horrible **Commonly reported bugs** - App locks and denies access after login attempts - Cannot scan checks for mobile deposit - Zelle feature not accessible as advertised - Account registration fails - Mobile deposit screen is blank or white - Face ID function removed, manual login causes lockout - App rarely functions after name change, blank screens for balances - Constantly needs reinstallation to work - Account tab information not visible upon login - App freezes and glitches - Transfer completion reported, but funds not transferred - App gets stuck in settings menu on iPad - Cannot log out on iPad version, requires force close - App won't open, closes immediately on launch - Barely opens, cannot check balance - App looks cheap and outdated - App is rudimentary and full of bugs - App is slow and buggy - App crashes upon opening on iOS 13 - App reverts to icon on iPad Pro with iOS 13.1.1 - App crashes and says password is wrong - Password issues even after changing it - Cannot make simple transfers (savings to checking) - App shuts down upon login attempt - Incorrect account balances displayed - App crashes when selecting an account after login - App freezes or gets stuck on loading screen - Cannot review transactions beyond a week - Account holds listed as both pending and processed - Charges deducted but not listed - Username entered, but password field does not appear - App lags after completing a transfer - Remote deposit feature disabled - App times out during login or mid-session logouts - Cannot see credit card full transaction history or due date - Language settings under 'Change Password' - Account holds not seen in the account they are for - App is slow, unable to open, and crashes - App force quits on opening - App crashes with iPad 13.1.1 - App reverts to icon on iPad Pro with iOS 13.1 - App kicks/times out frequently - Cannot see debit card purchases - App crashes or times out of login - App glitches cause ruin **Most requested features** - Zelle integration - Improved mobile deposit functionality - Bill pay improvements - Full transaction history access - FaceID/TouchID/Biometric login - Apple Pay/Card compatibility - Dark mode - Visible password option - Option to disable auto-save account number - iPad app - Remote deposit feature enablement - Update for iPhone X ## Newest reviews (16 of 80) ### 2/5 — Deposit check *2025-06-20* It’s really buggy and it refuses to let me scan my check. **Developer response:** Hello and thank you for your feedback. We strive to provide the best service that we can to our members and apologize for falling short of your expectations. A senior management team member would appreciate the opportunity to speak with you to discuss ways we can better our service to you. Please email us your contact information to MemberXP@EdFed.org so that someone may contact you. ### 3/5 — Can’t access zelle *2025-06-07* I’ve seen all the videos saying how zelle is going to be accessible in the edfed app yet I see nothing. Cant transfer the money or receive it when I needed the most 😬 **Developer response:** Hello and thank you for your feedback. We strive to provide the best service that we can to our members and apologize for falling short of your expectations. A senior management team member would appreciate the opportunity to speak with you to discuss ways we can better our service to you. Please email us your contact information to MemberXP@EdFed.org so that someone may contact you. ### 2/5 — Needs to be upgraded *2024-03-05* I’m a new member at EDFED and I’ve been trying to register my account and every time I put my account number it doesn’t register me, I put everything right and it still isn’t working, **Developer response:** Hello and thank you for your feedback. We strive to provide the best service possible to our members and apologize for falling short of your expectations. A senior management team member would appreciate the opportunity to speak with you to discuss ways we can better our service to you. Please email us your contact information to MemberXP@EdFed.org so that someone may contact you. ### 2/5 — Mobile deposit don’t work *2024-01-12* Idk what to say cuh mobile deposit just don’t work I open the app I go to deposit check and it’s a mostly white screen that says mobile deposit that’s literally it. I need my breadddd!!! ### 2/5 — App needs much improvement it’s always picking and choosing when it wants to work *2022-01-26* App needs much improvement it’s always picking and choosing when it wants to work ### 1/5 — Bug in IPad Version when going to settings *2021-11-04* When I go into the settings menu, the app gets stuck ### 1/5 — Bug in iPad Version *2021-10-28* There is a bug in the iPad version that won’t let you log out. When you go to the profile screen to log out, the menu just loops endlessly preventing you from logging out and the only way to stop it is to force close the app. ### 1/5 — Won’t open *2021-05-21* This new app so far is not working very well. I have updated my iPhone version, and the app still won’t open. It just closes when I try to open it. ### 1/5 — The update is horrible. Makes me want to change banks *2021-04-30* The update is absolutely horrible. The app barely ever opens to work. I can never check my balance. This makes me want to go back to a regular bank. This credit union is extremely inconvenient ### 1/5 — Need to step up *2020-12-03, version 4.7.0* They change their bank name, in order to expand all over FL state, but app looks like s...t. Before I used apps of bank accounts in different bank worldwide, and never saw cheap design like this one. Not mention, still don’t have Zelle transfer. Only keeping money in this bank because my wife loyal to them. ### 1/5 — Not even worth a download *2020-10-08, version 4.7.0* This app is horrible, it does nothing I need it to and has way to many limitations even after logging in and confirming my identity. ### 1/5 — This app is uselessness *2020-10-01, version 4.7.0* I opened an account here because I wanted better rates. This horrible app is enough for me to want to close the accounts. I don’t understand why a bank this size can’t get it together with this app. I try to pay bills and it closes and I have to log in. Then when I log back in it only shows me transaction info for one account even though I keep clicking on Accounts to see all of them at once. I have a loan with them that I can’t even find the way to pay back online... it’s like it doesn’t even exist. I see reviews like this going back 3 yrs... why can’t you guys get this one thing right? ### 1/5 — Can’t log in *2020-09-19, version 4.7.0* I tried logging in and it said my password was wrong so I went through my email and changed it and I went to log in and it still never let me log in I spent half an hour trying to log into my account with the correct password and I still never got in ### 2/5 — Mobile deposit *2020-08-17, version 4.7.0* I love the app but it’s so hard to do a mobile deposit ### 1/5 — Worst App Ever! *2020-07-11, version 4.7.0* It’s 2020 and the credit union is still in the dark ages. The app is rudimentary and full of bugs. It won’t allow me to make a simple mobile deposit. So frustrating that I’m seriously considering taking my accounts elsewhere. ### 1/5 — please update! *2020-06-26, version 4.7.0* Please update this app, this software is obviously outdated. ## Most critical reviews (10 lowest-rated) ### 1/5 — EDFED App Improvement Needed, July 10, 2025 *2025-07-11* The App needs to be improved. After various attempts to log- in, it locks & does not allow access to view accounts. Went to get in-person assistance, but it was not resolved. Would like to use the App, at home & on the go. Please assist those users trying to access the EDFED 24/Seven App. Thank you! **Developer response:** Thank you for your feedback. We strive to provide the best service possible to our members and apologize for falling short of your expectations. A senior management team member would appreciate the opportunity to speak with you to discuss ways we can better our service to you. Please email your contact information to MemberXP@EdFed.org so that someone may contact you. ### 1/5 — Terrible app, and service *2023-01-06, version 4005.5.0* I have been locked out of my account like 20 times already. Half the time the app just removes the Face ID function to log in, then when I put in my password manually I get an error code that locks me out my account. Then I have to contact support and go through the whole process of unlocking the account and changing my password all over again! I’m taking my money to a different bank. ### 1/5 — Will this app ever work *2022-08-07* Eve since the name change this app almost never functions on my iPad or iPhone. It’s garbage. It decides which pages it wants to load 95% of the time when I log in I can never see my account balances it’s just a blank screen. All other functions work when they choose too. If it wasn’t such a huge mission to change banks I would close all my accounts and move them. That’s how frustrating this app is. ### 1/5 — Very Buggy *2022-08-03* I constantly have to remove and install this app for it to work!! Very buggy!! ### 1/5 — Horrible *2022-04-20* This app is a joke. When it boots you can’t see the account tab information. It has to be manipulated by going into different tabs to get it to work. The old app had fewer bells and whistles but at least it worked. This one is a total fail. ### 1/5 — Very glitchy *2022-04-10* Freezes and glitches when using app. Please fix! ### 1/5 — Bad Bank, Bad App *2022-03-03, version 3020.1.2* The app is terrible and buggy, but it’s no surprise. Basically everything associated with this bank is rotten, incompetent and dishonest. ### 1/5 — Problems Galore! *2022-02-04* I cannot get this app to work on my iPad. The opening display is landscape only, no portrait. When trying to sign in, the data screens don’t display correctly. At the last sign-in, the screens kept scrolling. I couldn’t navigate to another screen, and I couldn’t even log out. Many bugs need fixing! ### 1/5 — ? *2022-02-02* Was working perfectly for a month or two, but just recently it just stopped working altogether. I go to make a transfer from my savings to my checking account and the app tells me the transfer was complete but I go and check my checking and there is no money there. ### 1/5 — Bill pay is always updating *2021-12-27* The interface of this app is not very pleasant. The app gives you information that is not all needed. I just want to be able to do simple banking. The bill pay section of the app is always updating ## Most praised reviews (10 highest-rated) ### 5/5 — how to access zelle *2025-05-04, version 4016.2.2* i just want to know how to access zelle through the app plz🙏 great app just confused ### 5/5 — My opinion *2025-04-05* The app has not given me any problem, just a conflict with Miami Dade Credit Union ### 5/5 — Works great, very convenient *2024-11-13* App works great on my iPhone, never have had a problem. **Developer response:** Thank you for your 5-star review and thank you for your membership! ### 5/5 — Much needed update *2021-10-18* I love the new app and all the features the fact I can go to the reward site without logging in just direct from my phone makes me happy. The fact I can lock and change my card myself through the app adds convenience Not to mention the new external transfers which makes transfers from bank to bank so easy Absolutely adore the app and the credit union !!! ### 5/5 — Even better than the Android version *2019-08-07, version 4.5.0* From the Android app, it was average and boring but the iOS version is a massive improvement. It even performs better on my iphone and it’s very intuitive. ### 5/5 — Love it *2019-06-16, version 4.5.0* Very simple, user friendly ### 5/5 — Cool *2017-10-30, version 4.2.2* I like the app. It allows you to check your balance and transfer money. If you want to see your transaction history for more than a month that you will have to log online. I believe it fulfills its purpose. Simple to use and if you have problems you can email costumer service and they will give a prompt response. ### 5/5 — With this new features this app deserves 5 stars! *2015-10-15* Finally a major update! I love now that we can deposit checks on our phone and for free! Bill pay feature included too. Love the app and its super easy to use. - I wish we can add our cards with Apple Pay! I can't wait for that to happen. -Only thing that needs improvement is that at night the app does not let you access your account. Or it takes a long time to load. During the day everything works well. ### 5/5 — Get with the time and technology please *2015-09-19, version 2.5.80001* It's 2015, can we get Touch ID and be allowed to deposit checks via our phone cameras using the app? It's about time an update was made but only to allow the app to be compatible with iOS 9 is just an ultimate B.S. since I have been using the previous version with iOS 9 betas. Can we please get our credit and debit cards to be compatible with ApplePay? Let's get with the times!!!!! Other than that the ap works as advertised ### 5/5 — Ok, but..... *2015-06-05, version 2.5.50000* I have had no problems with it. But, why can't we access Bill Pay? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*