# Edmonton 311 — user reviews > 52 indexed App Store user reviews of Edmonton 311 by City of Edmonton, rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/edmonton-311/id887322120/reviews - App overview in markdown: https://appshunter.io/ios/app/edmonton-311/id887322120.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (16 of 52) ### 1/5 — App upgrade *2026-07-17, version 7.1.4* Upgrade doesn’t work. Can use it. Even deleted the old one and downloaded new. No change. ### 1/5 — iOS 26 now what ?!?? Why ?!?? *2026-07-15, version 3.25.7* So now I need a new phone because someone in charge cheaped out paying the programmers to keep iOS 16 compatibility going ??! WTF ### 1/5 — BS Update / iOS 26?!?! *2026-07-14, version 3.25.7* iOS 26 required? Why not iOS 18 for older devices? ### 1/5 — Broken app *2026-04-01, version 3.25.7* Unable to submit app is broken ### 1/5 — What is this? *2026-01-12, version 3.25.7* The app is so bad. Are we paying are taxes on this app ### 1/5 — Can’t submit issue *2026-01-05, version 3.25.7* This app is not letting me submit a complaint and says “update failed and forbidden”. This is just as useless as our city staff and council. Waste of money. ### 1/5 — Barely Works *2025-08-18, version 3.25.7* Was told by a 311 phone operator to use this instead and to submit with a picture. The request closes out every time you add a photo. Not the first problem I’ve had with this app and I doubt it’ll be the last. ### 1/5 — It just doesn’t work *2025-02-22, version 3.25.7* I have to go onto the website to report things which is much harder to use because there’s no option to tag your current location. The app just doesn’t work. ### 1/5 — Awful app *2024-08-13, version 3.25.7* This app is actual crap. It doesn’t read the location of my home properly so I’m forced to type my residential address in my complaint and then the complaint goes public for everyone to see. Not to mention bylaw officers never take action on time. It takes them 3-5 days to respond to my tickets so of course a vehicle will gone by then. The app is useless and so is the city. ### 1/5 — Crashes *2023-02-28, version 3.25.1* Frequently crashes and closes the app when I open it. ### 1/5 — Terrible *2022-09-27, version 3.25.1* This is a terrible app. I really hate writing this because the app has great potential but the implementation is terrible. Here’s an example: There’s a massive pothole on a neighbourhood street. I want to use the app to report it and get it fixed. First, it’s not possible for a user to see if this issue has already been reported. You can o my see “recent” reports. It’s not clear how recent a report must be to be visible in the app. So I check recent reports, see no indication the pothole is reported, and now take the time to document and submit a report about the pothole. The city does look at these reports. I know this because the status of my report changed. A couple days after reporting, my submission changes to “closed” because a duplicate report exists. Would have been nice to know this before reporting! Would also have been nice if they would link your report which they are closing to the original report! Now it’s impossible for me to track what, if anything, has been done. It’s been two months now. The pothole is still there. This isn’t some small pothole easily avoided it covers half the entire street. After two months the city has done nothing. So I’m sorry to say that while this app has potential, the implementation is terrible and it seems like the city will just do nothing about potholes anyways. ### 1/5 — Unable to open on iPhone 13. *2022-02-15, version 3.20.14* Not able to open app on iPhone 13. Deleted the app to reinstall, but won’t download from App Store either. ### 2/5 — Repeat issues not fixed, missing categories… *2021-08-10, version 3.20.14* The app disappears from my IPhone but the App Store makes it seem to be on my phone. ### 2/5 — Not great *2021-05-07, version 3.20.14* App is missing categories. No big deal, but there also is no option to submit an uncategorized report. Also, I’ve added my deets including email address, but keep getting a pop up saying, “please set up a mail account in order to send an email.” ### 1/5 — Questions *2020-11-19, version 3.20.13* Wanted to find out some updated information on a particular bus route now that Groat Rd bridges are open. Downloaded the app and deleted 5 minutes later as there is nowhere to submit my inquiries, but you can submit an accident report. Useless app, deleted it right after installing it. ### 1/5 — Buggy update *2020-08-12, version 3.20.12* You updated an old app only to take away the ability to see submitted photos. What? ## Most critical reviews (10 lowest-rated) ### 1/5 — iOS *2026-08-12, version 7.1.6* The 311 app is telling me I need to upgrade the app. Go to App Store. Will not upgrade the app. Says I need iOS 26. There is no iOS 26. I have iOS 18, fully up to date. 🙄 ### 1/5 — No update *2026-08-09, version 7.1.6* This app is outdated and there is no update to this app ### 1/5 — 311 Now Useless *2026-08-09, version 7.1.6* I cannot afford to buy a new phone each time but apps need - especially this 311 Edmonton app -to remain backward compatible Being I do not have enough space to install iOS 26, now i can no longer use 311 to send them a picture? Poor upgrade ### 1/5 — Versions *2026-08-09, version 7.1.6* You cant upgrade an app thats at the latest version. Nice to see our tax dollars at work. ### 1/5 — Unusable *2026-08-03, version 7.1.4* They must not want feedback on the city… the app isn’t compatible to my relatively new device! ### 1/5 — Latest update breaks compatibility with iOS < 26 *2026-08-01, version 7.1.4* The latest *required* version breaks compatibility with all versions of iOS under 26, including 16, 17, and 18 which are all actively supported by Apple. App team: go back and fix your system requirements in Xcode. This is junior level dev work, and you’re failing at it. ### 1/5 — App Upgrade *2026-08-01, version 7.1.4* No update available when you go to App Store ### 1/5 — Can’t update *2026-07-26, version 3.25.7* If you don’t have iso 26 you can’t use the app any more, completely pointless app now ### 1/5 — Doesn’t appear to be used by the city…. *2026-07-21, version 7.1.4* Reported a huge broken tree thru the app as recommended by the 311 operator I spoke to over the phone the last time I needed to report something similar, but days later nothing has been responded to. Phoned it in and they say there is no record despite giving the number assigned thru the app. Total waste? Not happy about sharing contact info with who knows who… ### 1/5 — Unusable app *2026-07-17, version 7.1.4* Great, keeps asking for a phone number, that I’ve added already, still doesn’t see it. Junk app that can’t be used, Great Update. ## Most praised reviews (10 highest-rated) ### 5/5 — Options *2026-07-07, version 3.25.7* Nice to have a place to report issues when 311 is closed or when I don’t have time to make that call. I love the ability to add pictures because sometimes the picture says everything that words can’t. I love that it has GPS so that people can see the location if I’m having difficulty finding an address. Is there room for improvement, always. But for now this does the job. ### 5/5 — Great app *2014-07-22* Great app make it a lot easier to report stuff and did it once and was taking care of that day ### 5/5 — every where now here *2014-07-19, version 3.9.1767* OMG Edmonton has a pothole reporting app. Oh, and litter. Oh and sidewalk repairs. Finally! ### 5/5 — Great *2014-07-13, version 3.9.1767* Using app to report pothole will definitely be more convenient ### 4/5 — Whiners be whining *2024-08-16, version 3.25.7* I will say it’s worthwhile being literate when you submit a complaint. Check the details and make sure they’re accurate before you hit send. The GPS is not pinpoint accurate and sometimes choosing the right complaint category is a little annoying. So … 4 stars, the interface could be easier. Having said that, we’ve submitted complaints for broken sidewalks, overgrown weeds, and abandoned vehicles and they’ve all been responded to effectively. ### 4/5 — Potholes *2014-07-15, version 3.9.1767* Quick way to report potholes ### 3/5 — Please add an edit feature *2022-03-31, version 3.20.14* It would be helpful if I could modify the requests I send. Another idea would be to allow the user to preview their post before it gets submitted into the system. ### 3/5 — Keeps resubmitting old requests *2020-07-24, version 3.20.5* This app works fine for submitting requests, with the exception of one major flaw - it will randomly re-submit old (dealt with) 311 requests! I’m sure that this must waste taxpayer dollars as someone has to go out and confirm the issue. You also cannot cancel or delete requests either, for example, if you made a mistake or noticed that it was re-submitted by the app in error. My only other problem with it is that when it uses gps/a map to locate an address for the 311 request it only shows the roads and not a satellite image. This makes it hard to identify houses or specific locations if the issue doesn’t occur at an intersection. Other than that it is easy to use and it’s nice to be able to track the status of the 311 requests! ### 3/5 — Allow Updates *2020-02-29, version 3.20.4* Many times I could have used the app to save the City a lot of time and money if I, as the complainant, could update my complaint. If the problem no longer exists (i.e. the car in a parking complaint has moved). ### 3/5 — Limited functionality *2019-03-28, version 3.19.1* Would like to be able to delete requests once filed, if the details have changed --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*