# EdrawMax - AI Diagram Maker — user reviews > 56 indexed App Store user reviews of EdrawMax by Edraw Software Co., Ltd, rated 3.40/5 from 33 ratings. - Source: https://appshunter.io/ios/app/edrawmax-ai-diagram-maker/id1663182670/reviews - App overview in markdown: https://appshunter.io/ios/app/edrawmax-ai-diagram-maker/id1663182670.md - Rating breakdown: 5★ 18 · 4★ 0 · 3★ 2 · 2★ 2 · 1★ 11 ## What do users think of EdrawMax? Overall sentiment: mixed **Pros** - 👍 Easy to use and intuitive - 🚀 Fast and smooth performance - 💡 Helpful templates for quick start - 🤝 Great collaboration features - 🎨 Easy to customize diagrams - 📄 Useful export options - 📈 Good for visualizing projects - ✨ Creates professional-looking diagrams - 🎛️ Offers good control over design - ✅ Supports various diagram types - ⏱️ Saves drawing time and improves efficiency - 🗂️ Ability to organize multiple diagrams - 📐 Precise spacing and alignment **Cons** - ❌ Not suitable for iPad - 🐛 Generation failed errors - 💳 Difficult to cancel auto-renewal - 💸 No refunds for unwanted charges - 📱 Mobile app is unusable - ⚠️ Invasive ads - 🧩 Requires downloading another app - 👎 Premium packages not as advertised - 🖱️ Pop-up menus obstruct editing - 🚫 Lack of user customization settings - 🖥️ Desktop version is good, mobile is bad - 💸 Lifetime license not cross-platform **Commonly reported bugs** - Data loss after signing out - App not letting users join - Generation failed errors - iPhone version only, not iPad **Most requested features** - iPad support - Full-screen iPad app - Replicate desktop version on mobile - Improve mobile app usability ## Newest reviews (17 of 56) ### 5/5 — OK, this is the boutique in similar software! *2025-05-09, version 1.4.8* The ability to add annotations and cọmments directly to the diagrams is great for team collaboration. ### 5/5 — very good *2025-05-09* This app makes it so easy to create professional; clean diagrams in minutes. ### 5/5 — Very powerful application, worth downloading! *2025-05-09* I love how I can customize every part of the diagram to my exact needs. Very versatile. ### 5/5 — The update is very good *2025-05-09* The export options are fantastic—very useful for sharing my diagrams with colleagues. ### 5/5 — It is easy to use, great! *2025-05-09, version 1.4.8* I use this tool regularly to create project timelines and process flowcharts. It’s indispensable. ### 5/5 — Still pretty practical ~~ *2025-05-09, version 1.4.8* The templates are a real time-saver. It’s perfect for getting started on diagrams quickly. ### 5/5 — You are worth having a software. *2025-05-09* The ability to add and organize multiple diagrams is a fantastic feature. ### 5/5 — that's amazing! *2025-05-08* The app is very responsive and runs smoothly, even with large diagrams. ### 5/5 — Good software, let me be willful! *2025-05-08, version 1.4.8* I’m able to create cọmplex, technical diagrams with ease. Great for engineering projects. ### 5/5 — Must be given to praise *2025-05-08* This app makes creating detailed network diagrams a breeze. Highly recọmmend! ### 5/5 — Super exquisite picture *2025-05-08* I can easily organize my ideas into structured diagrams. It’s such an efficient tool. ### 5/5 — Brush it several times a day! *2025-05-08* The ability to quickly update diagrams makes it great for fast-paced projects. ### 5/5 — Cool cool cool cọmparison *2025-05-08, version 1.4.8* I love how easy it is to adjust the layout of my diagrams. It gives me full control over the design. ### 5/5 — Convenient and easy to use *2025-05-06* This app supports various diagram types, which makes it useful for multiple business needs. ### 5/5 — Hee hee, I used it for the first time *2025-05-06* I love how easy it is to create floor plans and organize spaces with this tool. ### 5/5 — Super five -star, praise! Intersection *2025-05-06* The ability to adjust spacing and alignment of elements is perfect for getting diagrams to look just right. ### 5/5 — ******, very good *2025-05-06* Very easy to navigate and use. I was able to create a cọmplex diagram in no time. ## Most critical reviews (10 lowest-rated) ### 1/5 — Literally Unusable *2026-07-11* I don’t think any QA was done on this app. The iPad experience is unusable. For example I insert a symbol on the blank page and try to position it. Instead the entire page moves and I can’t select the symbol. Lines snap to the bottom of the page not where you touch. It makes no sense how they released something this bad. Don’t waste your time. **Developer response:** Hi there. We sincerely apologize for the inconvenience this may have caused. To help us resolve this issue promptly, it would be greatly appreciated if you could share a screenshot or screen recording of the issue you are experiencing via the in-app Feedback under the Settings. This will enable our technical team to better understand and address the problem efficiently. ### 1/5 — Nah *2026-05-01* I have data and i need a bar graph. This thing couldn’t do it. Kept telling me “generation failed, try again”. After the third try i gave up. 🤷‍♂️ **Developer response:** We sincerely apologize for the inconvenience you've encountered. We take great pride in our service, and it's truly regrettable that you had trouble generating a bar graph with the repeated "generation failed, try again" message. After the third attempt, we understand your frustration in giving up. To effectively resolve this issue, we kindly request that you share the specific prompt or data details you were using during the process. This information will be of utmost importance in helping our team pinpoint and rectify the root cause. We encourage you to provide this feedback to us at https://support.wondershare.com/. Our dedicated support team is ready to assist you and work towards a solution. Your input is invaluable in our continuous efforts to enhance our service. Thank you for bringing this to our attention. ### 1/5 — Terrible experience and pathetic customer service *2025-10-30* Besides the app being difficult to navigate and not worth the headache, have fun trying to cancel your “auto renewed” membership. I closed my account, deleted the app, and clearly never used it again, however they continued to bill me for 4 more months. Closing your account is not enough. You need to cancel the auto pay with them, then close your account (which makes zero sense why cancelling your account wouldn’t just trigger the end of billing.) I made the mistake of closing my account first which then did not allow me to cancel the auto pay since I did not have an account linked to it. After countless emails back and forth, they agreed to “assist me” in cancelling the auto pay. Did I get a refund for the 4 months I did not have an account but was still billed? That’s a big fat NO. Thanks for nothing Wondershare and Edraw! I would definitely avoid this brand and their products! **Developer response:** We are deeply sorry to hear about the extremely frustrating experience you've had with cancelling your subscription and the unexpected charges. This is certainly not the standard we wish for any of our users, and we sincerely apologize for the significant inconvenience and confusion this process has caused. Kindly note that the subscription plan will be charged automatically until you cancel it. Anyway, we will relay your feedback to our team for future improvement. We appreciate your time and support regarding this matter. ### 1/5 — everything gone *2025-04-18* i had a project that i was working on for a month made so much progress then one day i go on to the app and i was signed out i sign back in and everything was GONE. literally so mad i cancelled my subscription and deleted the app. **Developer response:** Dear user, we are sorry to hear about your dissatisfaction with our app. Could you please provide us with more details through the FEEDBACK button so that our support team can better understand the specific aspect you are unhappy with? We are here to assist you further and work towards improving our product. Thank you for your cooperation. ### 1/5 — Enttäuschend für den Preis *2025-01-12* Achtung, die App ist für iPhone geschrieben, nicht dynamisch! Lifetime Lizenz für fast 300,- und kein vollwertiger Bildschirm/App auf dem IPad. Sorry, nicht zeitgemäß. Ein wichtiger Grund für mich so viel Geld zu investieren war der Claim -Plattformübergreifend-. Ich nutze mehr das IPad als das MacBook -> Fehlkauf für mich. ### 1/5 — Insatisfecho! *2024-12-28* Me pide descargar otra aplicación para poder avanzar con el edición Con la app sola no puedes hacer tantas cosas, forzosamente ocupas la otra app que te pide!!! ### 1/5 — Anuncios invacivos y nula utilidad *2024-12-25* Por que hay un anuncio en, literal, la mitad de la pantalla? ### 1/5 — iPad *2024-11-25* Non for iPAD : ( **Developer response:** Hello! EdrawMax is not compatible with iPad at the moment. We have submitted your suggestion to our R&D department, and they will carefully evaluate and consider your comments. We will continue to work hard to optimize and improve our products. Thank you for your support! ### 1/5 — nicht für iPad geeignet *2024-09-03* Leider ist das Tool wie vom Hersteller versprochen nicht für iPad geeignet. Daher lohnt sich die Ausgabe des Geldes für mich nicht. **Developer response:** Hallo! Edrawmax unterstützt plattformübergreifende Nutzung, was bedeutet, dass Sie es auf einem iPad verwenden können. Auf welche Schwierigkeiten sind Sie gestoßen? ### 1/5 — I hate this app *2024-07-28* It won’t even let me join the app **Developer response:** Hi there, concerning your issue, could you please send us a screenshot for further analysis? You can send to us via the FEEDBACK button or e-mail to customer_service@wondershare.com. Thanks so much for your cooperation. ## Most praised reviews (10 highest-rated) ### 5/5 — Work *2025-08-02* Really good for learning and teaching ### 5/5 — Many people are paying attention to you *2025-05-12* The performance is fast and smooth, even with large and cọmplex diagrams. ### 5/5 — Super useful *2025-05-12* The templates are really helpful for getting started quickly with any diagram type. ### 5/5 — Experience is smooth *2025-05-11* The collaboration feature is amazing for team projects. It makes diagramming together easy. ### 5/5 — Software is becọming more and more delicate *2025-05-11* This app makes it easy to create and customize floor plans. Very intuitive. ### 5/5 — The function is very cọmplete and very safe! *2025-05-11* I can create and share diagrams quickly. This tool has been a huge help. ### 5/5 — It is simple and easy to use *2025-05-11* It’s easy to create professional-looking diagrams in no time. Very user-friendly. ### 5/5 — Hope this will never be released *2025-05-11* This app makes creating cọmplex diagrams a breeze. It’s fast and efficient. ### 5/5 — Let me talk about my feeling *2025-05-11* It’s perfect for visualizing projects and organizing ideas in a clear, structured way. ### 5/5 — not bad *2025-05-10* I’m really impressed with how quickly I can create and share professional diagrams. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*