# EducationFirstFCU — user reviews > 48 indexed App Store user reviews of EducationFirstFCU by Education First Federal Credit Union, rated 4.80/5 from 4,381 ratings. - Source: https://appshunter.io/ios/app/educationfirstfcu/id1579562961/reviews - App overview in markdown: https://appshunter.io/ios/app/educationfirstfcu/id1579562961.md - Rating breakdown: 5★ 4,016 · 4★ 192 · 3★ 75 · 2★ 25 · 1★ 73 ## What do users think of EducationFirstFCU? Overall sentiment: neutral **Pros** - 💕 Convenient banking anywhere - 👍 Easy to deposit and transfer money - 🚀 Fast and intuitive app - 🔒 Protects assets and provides peace of mind - 👍 Customizable to user needs **Cons** - 🐛 Glitchy app with frequent crashes - 🤯 Difficult to find and do things - 🤬 Poor customer service and lack of responsiveness - 🤯 Redundant and non-user-friendly processes - 🤯 Accounts not syncing properly **Commonly reported bugs** - Login issues with constant verification codes - Inability to view account information - Bill pay stopped working after system update **Most requested features** - Confirmation prompt before submitting payments - Ability to see pending deposits - Restore previous features that were removed ## Newest reviews (11 of 48) ### 3/5 — Calculator box *2026-07-28, version 3.36.0* box that comes up to put dollar amounts and the tiny tiny tiny little dot you have for the decimal needs to be bigger &box needs to be highlighted ### 3/5 — New technology *2026-06-16, version 3.35.1* Do not like the automated phone alert on withdrawals. Delete it from my settings if possible. I like just a text. ### 5/5 — Great *2024-01-28, version 3.9.0* I love online banking ### 5/5 — Great bank *2023-10-12, version 3.7.0* Love it ### 5/5 — Darlene *2023-03-07, version 3.0.0* Love the convenience of banking anywhere. Keep track of balance and spending. Easy to deposit and transfer money to other or account to account. Love it!💕💕💕 ### 5/5 — Score 7 out of 10 mortgage dept *2023-01-24, version 2.48.0* I ### 4/5 — Online services with education first fcu *2022-07-25, version 2.43.0* I like the online services offered. However, I wish that when I submit a payment online, that it would ask me “Are you sure that you want to submit this?” It’s just a precautionary thing. Thanks for listening to my suggestion. ### 5/5 — EFFCU app *2022-07-22, version 2.43.0* The app is awesome. I’m able to transfer money in less than 3 minutes. ### 5/5 — Deposit from phone *2022-06-06, version 2.41.0* Made a call to Sal at the branch, he gave me the information I needed to get approved for deposits very quickly. The staff was very helpful. This was my first time to do this with Education First. Customer Rodney ### 3/5 — New platform *2022-04-26, version 2.40.0* I’m glad that EducationFirstFCU was about east use with the change. For. A while I thought about going back to PNC but now EducationFirstFCU beats pnc out the water. Keep up the great work and I love seeing the company making growth. ### 5/5 — Website *2022-03-07, version 2.38.1* Much easier to use since the change over ## Most critical reviews (10 lowest-rated) ### 1/5 — Hard to use *2026-08-05, version 3.36.0* App is cluttered with ads. Relevant information is front and center. Camera use for check deposits is bad ### 1/5 — Fee Bank *2026-05-10, version 3.33.0* I was never informed that I am being charged a maintenance fee via email mail or phone. They charged me of 5$/month for over 2 years, refused to give any refund. Hate the banks that charge maintenance fee and refuse to communicate us about it. Update: I reached out to bank to close my account, they confirmed my account is closed, but I am still able to access my account. I emailed again asking the reason why I am able to access my accounts via app, they never responded. ### 1/5 — Fee Bank *2026-05-08, version 3.33.0* I was never informed that I am being charged a maintenance fee via email mail or phone. They charged me of 5$/month for over 2 years, refused to give any refund. Hate the banks that charge maintenance fee and refuse to communicate us about it. ### 1/5 — Will not show anything!!!!!! *2026-03-27, version 3.32.0* Terrible! Couldn’t get on unti I updated. Now only shows a pretty screen. ### 1/5 — Deleted notes/check image issues *2026-02-04, version 3.30.2* Continues to erase notes that I make and every other week the check images won’t load! ### 1/5 — Update messed up *2025-11-21, version 3.17.0* Tried to update and system keeps reloading then goes back to update screen. Can’t get it to work now. ### 1/5 — No good bank *2025-09-07, version 3.26.1* 😏 ### 1/5 — When your bank assumes you can afford a new iPhone. *2024-05-15, version 3.5.0* When your bank makes foolish assumptions about your purchases, it makes a person want to bank elsewhere. ### 1/5 — Worst app *2024-03-27, version 3.10.3* This is the worst possible banking app. ### 1/5 — Very cliche, but if I could give this one stars… I would! *2022-01-05, version 2.37.0* 1. Can’t get my direct deposit a day early like I have been since I signed up with this credit union almost 10 YEARS AGO! 2. As of today (01/04/2022) I am trying to log into my account and I have to keep signing in! Sending verification code over and over again! And I still can’t view MY ACCOUNT! 3. These updates shouldn’t be this awful considering the bank itself AND the online system was shut down for close to a week a few months ago to prepare for this “amazing” new app experience! You all should have gotten it right then! WHAT. IS. THE. PROBLEM???!!! This is the very reason I want to switch credit unions! You guys are an absolute joke to say the least! You guys are playing with peoples MONEY! Something we need to pay bills and live off of! GET IT TOGETHER! ## Most praised reviews (10 highest-rated) ### 5/5 — When the ATM is down *2026-07-03, version 3.35.1* I live in Jasper and ATM has been down so when I needed to Deposit $$$ and couldn’t I called the Beaumont branch at least 3 times and Kerstin helped me every time I called after 5pm she was so kind and patient and helped me get my check deposited she was the best and helped me she is 10/10 ### 5/5 — ECF *2026-06-27, version 3.35.1* The Best Very Good Bank ### 5/5 — Love *2026-04-30, version 3.33.0* 💙💛❤️ ### 5/5 — Best *2026-03-07, version 3.31.2* This is the best bank ever ### 5/5 — User Friendly *2026-02-09, version 3.30.2* The App is user friendly and well maintained. Convenient, secure and quick when viewing or accessing bank information when on the go. ### 5/5 — Best Banking App! *2025-03-10, version 3.20.0* Love this app. I can do anything I need to. ### 5/5 — Membership 1979 *2025-01-29, version 3.19.1* My Favorite Baking; always willing to help me! ### 5/5 — My thoughts *2025-01-24, version 3.19.1* Really protect your assets give you a peace of mind ### 5/5 — Great service *2025-01-09, version 3.19.0* Appreciate the opportunity to submit deposits online from anywhere! ### 5/5 — Glitching *2024-11-17, version 3.17.0* App is always glitching… can’t see my money… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*