# Edward™, Your Virtual Host > Virtual host chatbot for Edwardian Hotels London guests offering personalized assistance. (iPhone/iPad app by EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED.) - Source: https://appshunter.io/ios/app/edward-your-virtual-host/id1417914314 (this page in markdown: same URL + `.md`) - Developer: [EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED](https://appshunter.io/developer/1417914313) - Category: Travel - Price: Free - Age rating: 17+ - Requires: iOS 11.0 · 34 MB - Languages: English - Released: 2018-09-22 - Data updated: 2026-06-10 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/edward-your-virtual-host/id1417914314/reviews.md ## What is Edward™, Your Virtual Host? Edward™, the virtual host, is a Chatbot application that enables Edwardian Hotels London guests to obtain personalised information and assistance. The app enables our guests to enhance their experience and get their questions answered faster and their requests for service directed to the right hotel staff instantly. Edward™ is able to answer over 1200 topics from information about the hotel such as the address, the nearest train station, the opening and closing times of restaurants and bars to the local attractions and how to get there. Edward™ is also able to help you with specific information about your reservation such as packages included, departure date and time, arranging upgrades, adding extra amenities, booking transportation, ordering room service and much more. Edward™ allows you to ask questions and make requests in your own natural language. If Edward™ is not able to help, he knows who, at your hotel, can help you and asks them to get back to you. Not only that, Edward™ keeps monitoring whether they have got back to you in a timely manner and if necessary escalates your request all the way up to the general manager. Edward™ is designed to assist our hotel staff in making your stay with us a memorable one. ## Key features - Personalized guest assistance - Answers over 1200 hotel and local topics - Reservation management - Natural language requests - Staff coordination and escalation - Service monitoring ## Recent user reviews (7 of 7) All indexed reviews: https://appshunter.io/ios/app/edward-your-virtual-host/id1417914314/reviews.md ### 1/5 — App doesn’t work or load - don’t download *2019-03-31, version 1.0.10* Kept getting repeat reminders on email and text to download app. Seems a useful thing so did. However, it fails to load. Within a second of launch, it crashes and closes itself. Both on iPhone and iPad. ### 1/5 — Shame *2019-03-26, version 1.0.10* Really wanted to use the app when staying at Radisson Edwardian but it crashed every time I opened it! Husband downloaded it as well and same thing happened! Awful! ### 5/5 — Rahul patel *2018-10-10, version 1.0.2* Hotel at your tap very interactive and integrating with services I need at anytime . Truly next level of guest experience . ### 5/5 — Very easy to communicate and intuitive *2018-10-09, version 1.0.2* Easy to use ### 5/5 — Very useful chat bot *2018-10-09, version 1.0.2* Well integrated to hotel services and very useful during the stay. ### 5/5 — Amazing *2018-10-09, version 1.0.2* Love this app, Edward is such a great concept. I can’t believe it’s not human! ### 5/5 — Must try and enjoy *2018-10-05, version 1.0.2* awesome, the app proves that no matter how hospitality sector success in amusing guests with new thing,There is always room for betterment. This app made my stay better, as I prefer as engineer, not to call customer support but use automation systems . I am sure there was huge effort behind this App. ## Frequently asked questions about Edward™, Your Virtual Host ### What can Edward™ help me with at Edwardian Hotels London? Edward™ can answer over 1200 topics, including hotel information like dining hours and local attractions. It also assists with reservation details, upgrades, amenities, transportation booking, and room service orders. ### How does Edward™ ensure my requests are handled? Edward™ directs your requests to the appropriate hotel staff instantly. It monitors whether your request has been addressed in a timely manner and can escalate it to the general manager if necessary. ### Can I use Edward™ to book services? Yes, Edward™ allows you to book services such as transportation, order room service, and arrange upgrades or extra amenities directly through the app. ### What devices is Edward™ available on? Edward™ is available on iPhone, iPad, and iPod devices. ### Is Edward™ free to use for hotel guests? Yes, Edward™ is a free application provided to guests of Edwardian Hotels London to enhance their stay. ### How often is Edward™ updated? The latest version of Edward™ is 1.0.109, which was last updated on September 4, 2021. Updates aim to improve functionality and add new features. ### What is the age rating for Edward™? Edward™ has an age rating of 17+, indicating it is suitable for mature users. ### Does Edward™ require an internet connection? As a chatbot that connects guests with hotel staff and provides real-time information, Edward™ likely requires an active internet connection to function effectively. ## Version history (last 5 releases) ### 1.0.109 — 2021-09-04 Design Change, Bug Fixes ### 1.0.102 — 2021-05-18 Minor fix ### 1.0.100 — 2021-05-14 Minor bug fixes ### 1.0.67 — 2020-10-31 enhanced registration and minor bug fixes. ### 1.0.54 — 2020-09-25 New functionality including hotel listing, hotel information and access to book accommodation and dining directly in the app. ## Apps similar to Edward™, Your Virtual Host | App | Rating | Price | Category | | --- | --- | --- | --- | | [art'otel wonderpass](https://appshunter.io/ios/app/artotel-wonderpass/id6444935625) | 4.1 (7) | Free | Travel | | [Loganair](https://appshunter.io/ios/app/loganair/id1457545908) | 1.0 (2) | Free | Travel | | [meuHEBB](https://appshunter.io/ios/app/meuhebb/id1522565420) | — | Free | Travel | | [Rowerem przez historię](https://appshunter.io/ios/app/rowerem-przez-historie/id1530339900) | — | Free | Travel | | [Home of the set fare](https://appshunter.io/ios/app/home-of-the-set-fare/id1529321280) | 5.0 (7) | Free | Travel | | [SamaraBusiness](https://appshunter.io/ios/app/samarabusiness/id1529252100) | — | Free | Travel | ## More apps by EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED - [Edward M&E™, Virtual M&E Host](https://appshunter.io/ios/app/edward-m-and-e-virtual-m-and-e-host/id1437802237) All apps by EDWARDIAN LONDON MANAGEMENT SERVICES LIMITED: https://appshunter.io/developer/1417914313 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*