# EE: Mobile, broadband & tech — user reviews > 1,200 indexed App Store user reviews of EE by EE LIMITED, rated 4.50/5 from 2,066 ratings. - Source: https://appshunter.io/ios/app/ee-mobile-broadband-and-tech/id567457151/reviews - App overview in markdown: https://appshunter.io/ios/app/ee-mobile-broadband-and-tech/id567457151.md - Rating breakdown: 5★ 1,561 · 4★ 247 · 3★ 95 · 2★ 36 · 1★ 127 ## What do users think of EE? Overall sentiment: negative **Pros** - 👍 Easy to use - 🚀 Convenient for checking usage - 🚀 Useful for travel **Cons** - 🐛 Frequent crashes and bugs - 🔍 Limited functionality - 🤔 Confusing navigation - 🔄 Constant need to log in - 🔄 Redirects to website too often - 🤖 Unhelpful chatbot - ⚠️ Unreliable account information **Commonly reported bugs** - Login issues - Inability to top up or make payments - Inconsistent data usage tracking - Pairing problems with home devices **Most requested features** - Allow dark mode - Improve account management features - Integrate more functionality within the app - Provide better customer support options ## Newest reviews (19 of 1,200) ### 2/5 — Links don’t work *2026-08-30, version 5.92.0* When I’m trying to find out when my contract ends I couldn’t find the information anywhere. I resorted to speaking to the chatbot which sent me a link which didn’t work. I still don’t know when my contract ends?? The site is very easy to navigate if you want to upgrade- add devices etc. this isn’t a compliment! ### 2/5 — Very poor *2026-08-27, version 5.92.0* Very awkward terrible complicated app ### 1/5 — Data gifting never works *2026-08-26, version 5.92.0* I have never once been able to do what I’ve wanted to do when using the my EE app. It’s slow to load and the gifting data never works. Data gifting was an essential part of taking out my 2nd connection and every month I am unable to gift data. This has been an issue with multiple downloads and versions of the EE app. I have sent feedback several times to EE and had not once had a response and the issue has never been resolved. ### 1/5 — payment/billing broken *2026-08-26* None of the options for making payments in the app OR on the EE website are functional, and it has been like this for at least several months at the time of writing. Incredibly frustrating ### 1/5 — Constant crashing *2026-08-25, version 5.92.0* Crashes, freezes, auto logs out, bill display error messages, not easy to navigate or user friendly. I hate using this App ### 1/5 — So disappointing *2026-08-25, version 5.92.0* I couldn't even pay my mobile fee as the app wouldn't allow me to link the sim card which cost me extra 'late payment fees'. Seriously, fix your app or scrap the late payment fee. ### 1/5 — Terrible *2026-08-25, version 5.92.0* Who is giving these fake five start reviews? Slowest website skin app on the market. ### 1/5 — Wouldn’t touch the App with a barge pole! *2026-08-22, version 5.92.0* I was wondering whether to download the app, but I see that whatever the problem (and there appear to be a lot), the ‘developer’ gives the same reply every time. So I realise no-one’s listening, and there’s no point in trying to use the app for anything useful. ### 3/5 — Data gifting *2026-08-22, version 5.92.0* It is very difficult to find the option to “gift data” to someone else on your EE plan. It took nearly 15 minutes of sales ads and upgrade options to finally stumble across the “gift data” option. This should be simple button in your data information page as it used to be. I think app “upgrades” have degraded the ease of using the app in favour of selling you phones and upgrading your plan. If I wanted either of these I’d look for them, but search for “gift data” and you only get upgrades to plans and new phones you may like. ### 1/5 — Broadband issues *2026-08-22, version 5.92.0* I have no broadband. Booked engineer via app as I was told to. Waited in. No engineer arrived. Eventually got through on phone after 2 hours. No engineer was booked. I now look on app and it says my problem has been sorted which I can assure you it hasn’t. ### 2/5 — Frustrating for managing, seamless for upsell *2026-08-21, version 5.92.0* The authentication flow alone tells the story: logging in kicks you out to a full external browser window rather than handling it natively in-app, and it forgets my Apple-linked login after nearly every update. Basic account actions — like adding a roaming pass — throw errors instead of completing. This isn’t just my experience; plenty of other users report the same login loops and account-management failures, especially post-update. Whatever I try to change ends the same way: an error, then a call to support to do manually what the app was supposed to let me do myself. At that point what’s the app actually for? The whole thing has the feel of several enterprise systems stitched together by teams that don’t talk to each other. Bouncing out to a browser for login is the kind of pattern most apps moved past years ago in favor of native session persistence and biometric unlock — this feels bolted on rather than built in. Meanwhile the one part of the app that never seems to break is the upsell screen. Deals and upgrades load instantly; core account admin does not. Fix the plumbing before adding more banners. ### 1/5 — Ridiculous app *2026-08-21, version 5.92.0* Can’t report a fault on a Friday evening. Will be cancelling my account on Monday ### 1/5 — 1970’s app *2026-08-19, version 5.92.0* What a very poor app for such a big company. The whole point of a broadband app is to get info about signal/speed related issues, but because of your issues you can’t even open the app. Each update brings more useless features that don’t work or you don’t need. Now look for the same poor EE response to this review below, which will be the same one that is given to all one star reviews. ### 1/5 — Julie Williams *2026-08-18, version 5.92.0* Im totally baffled about this spend cap issue it’s all too confusing for me! ### 1/5 — Really frustrating *2026-08-17, version 5.92.0* Whatever I’m trying to do on this app, roaming queries, change address, view bill etc. whatever I need to do at that particular moment, can never be done. Completely useless and frustrating. ### 1/5 — Woe (woEE!) *2026-08-17, version 5.92.0* This app used to be functional but when my EE service failed for an hour today and then came back online I tried to use “help” and “contact us” but got locked in a loop where the app sent me to a webpage to validate myself and the validation page sent me back to the app which then needed me to re-validate - after six iterations I gave up. I think I will pay the obscene departure fee just to save what is left of my sanity ### 1/5 — Terrible service *2026-08-16, version 5.91.1* Wish I really hadn’t stayed with EE, false broadband speeds, mobile network has gone downhill…once my broadband 4 phone contracts are up…I’m gone from this company ### 1/5 — Glitches a lot *2026-08-16, version 5.91.1* This app is constantly glitching or not letting me access my accounts. I’ve been with ee for 15 years just to add context. ### 1/5 — Terrible company *2026-08-15, version 5.91.1* The worst, actual zero intelligence. My internet isn’t working, click support and it opens a webpage, the webpage says to download the app. You can’t do anything. They have no problems taking their money but everything else is broken. I hate this company and everything to do with it the worst of humanity. Incompetent. ## Most critical reviews (10 lowest-rated) ### 1/5 — No signal anywhere *2026-08-30, version 5.92.0* Why have all the transmitters been switched off, I have a scratching of service anywhere in the CT postcode, tried calling but your given a text that don’t give the option of complaining It’s just getting worse and worse this morning I was given a text to report of network issues in my area, I don’t need a text it’s like it all the time, come on EE To add to the pointless set up, the call back is more of a drop call so your sitting waiting like a lap dog on the off chance you get a call ### 1/5 — App runs so slow *2026-08-29, version 5.92.0* I have fttp i feel the app has really slowed down it really furstating when you log online to maange your account its struggles to move between broadband and other applications. Its really annoying and slow seems like bug in the app and take takes ages to load. The broadband doesn’t even seem that fast. ### 1/5 — No help *2026-08-29, version 5.92.0* Absolutely horrendous company ### 1/5 — App *2026-08-29, version 5.92.0* Can’t even get on the app, keep saying security block. Someone one supposed to phone me but never did. Poor service. ### 1/5 — Trash *2026-08-29, version 5.92.0* You can’t link your mobile number to your EE login, so you cannot view your bill. It’s been broken for over a year and I amount of calling EE customer services will fix it. Useless. ### 1/5 — EE’s Customer Service experience *2026-08-29, version 5.92.0* My experience with EE’s customer service through the app has been horrible. I’ve been trying to speak to their team for a week now, and no one ever responds. The app keeps telling me that I’ll be connected to the next available agent, but apparently there is never an agent available. How is it possible that I’ve been trying for an entire week and there hasn’t been a single agent available to speak to me? On top of that, the number EE provides to contact them, 150, doesn’t even work. It’s extremely frustrating to need support and not be able to speak to anyone, either through the app or through the number they provide. I’m seriously considering switching to another network provider because every time I have an issue with EE, it’s almost impossible to get it resolved. I can’t always go into an EE store in person — people have jobs, responsibilities and busy lives. That’s exactly why customer service through the app or over the phone should actually work. It shouldn’t be this difficult just to speak to someone and get help with a problem. ### 1/5 — Useless *2026-08-28, version 5.92.0* Trying to speak to someone who knows what they are doing in this company is impossible and all of a sudden I’m told I now have 2 contracts for the next 3 years when I have simply requested to keep my old number ### 1/5 — First bill *2026-08-27, version 5.92.0* Having been forced to move from plusnet to ee the billing is a shambles 2 bills instead of one per month and impossible to access them on line ! plusnet sent 1 email with all the details , here the automated phone gives an amount with no details .no hope of ever getting an adviser Are you supposed to be an improvement ? ### 1/5 — Upgrade *2026-08-27, version 5.92.0* Not sending me a passcode to verify my identity. 👎 ### 1/5 — Awful - always crashes *2026-08-26, version 5.92.0* The amount of times the screens have Sorry - this site is improving come back later! Doesn’t allow you to change sim plans or downgrade plans. Only has option to upgrade but I don’t need to upgrade plans all the time. Limited options and only allows to increase spend all the time. Pointless service at stores and on app! ## Most praised reviews (10 highest-rated) ### 5/5 — Best Network in the world *2026-08-27, version 5.92.0* Best network and excellent service also their always great upgrades option. Me and my family we always trust and believe in EE, Thank you for great service and opportunity ### 5/5 — RV I’m by *2026-08-09, version 5.90.0* O m c bc o o n McGhee. I’m G I C I’m J I. B go jolt am o C up v. Oh Guy I do c ### 5/5 — It’s Always So Simple *2026-08-09, version 5.90.0* Love EE - website is easy to use, contacting someone is always a pleasure - I have been with EE for 20 years, that says it all ! ### 5/5 — Problem switching land line to. EE *2026-08-04, version 5.90.0* Victoria was polite, patient and very helpful. You are lucky to have such a kind and understanding, very competent employee. Problem solved. ### 5/5 — Good *2026-08-03, version 5.90.0* Good ### 5/5 — EE MOBILE *2026-07-30, version 5.90.0* EE mobile app is useful because it allows me to buy a phone and pay every month so I recommend to all people. ### 5/5 — Data Gifting *2026-07-24, version 5.90.0* Great experience ### 5/5 — Thanks for fixing PDF download! *2026-07-23, version 5.90.0* A very useful feature for anyone who expenses their phone bill. ### 5/5 — L290su *2026-07-14, version 5.89.1* Great service ### 5/5 — Good *2026-06-30, version 5.88.0* Good --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-03.*