# eFax Corporate Fax App — user reviews > 33 indexed App Store user reviews of eFax Corporate Fax App by Consensus Cloud Solutions LLC, rated 3.50/5 from 139 ratings. - Source: https://appshunter.io/ios/app/efax-corporate-fax-app/id1454060088/reviews - App overview in markdown: https://appshunter.io/ios/app/efax-corporate-fax-app/id1454060088.md - Rating breakdown: 5★ 81 · 4★ 4 · 3★ 2 · 2★ 4 · 1★ 48 ## Newest reviews (15 of 33) ### 1/5 — Constantly crashing, stopped sending notifications *2022-01-12, version 5.5.6* This app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!! **Developer response:** Hello @misschelle1980. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA ### 1/5 — Crashing *2021-12-18* I also spent an hour on the line with customer service trying to figure this app out. The corporate version crashes every time you log in and you have to download the corporate if you want the HIPPA compliant version. I tried restarting my phone, downloading and redownloading the app (10 times at least), updating my software to most current iOs and it STILLLL DOES NOT WORK. This feels like a scam for 35$/month. I will say that I can log in on a desk top and send that way without any trouble and their customer support team was patient and kind. But she was even at a lose of what to do. **Developer response:** Hello @Maybeonedayletshope. This is not the experience that we wish you to have. We are currently working on improvements to our mobile app in order to improve our customer experience. Should you require further assistance, please do not hesitate to contact us at either corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to help! ^RA ### 1/5 — Unbelievably poor service and product! *2021-08-11* As a business who uses fax daily we were literally forced to download and use this new app and it’s COMPLETELY BROKEN!! It crashes every time you try to load it. This forces us to be at a terminal to use our fax services and this terrible company won’t deal with it and is impossible to reach. Will find a new service if we can **Developer response:** Hello Deyemond. We would like to assist in resolving your issue. Please message us at either corporatesupport@mail.efax.com or socialsupport@efax.com. ^RH ### 1/5 — Does not work *2021-08-03, version 5.5.6* Don’t bother, it doesn’t work. ### 1/5 — This App does not work *2021-07-15* Ever since I upgraded, I can’t log in with the app because it does not open. Because of this, I may cancel my account **Developer response:** Hello @DRod AXS. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA ### 1/5 — No point in downloading *2021-07-14* Another review to let you know the app crashes as soon as you attempt to login. One of the reasons I wanted an eFax with an app is so I could check for urgent documents at any time. **Developer response:** Hello @Angel wings182. We would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA ### 1/5 — Horrible *2021-06-30, version 5.5.6* Upgraded to corporate acct and regret it. Will not open. Never worked. Tried delete and reinstalling…..nothing. Looking for new fax service! ### 1/5 — App won’t work *2021-06-16* Similar to other reviews, I upgraded to corporate fax and this app doesn’t work. Immediately closes after I attempt to log in . **Developer response:** Hi @App will not work or open, This is not the experience that we wish you to have. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA ### 1/5 — This needs fixed!!! *2021-06-05* Ever since upgraded to a corporate account the app will not work! All of my apps work except this a s customer service has done nothing to help. I have wasted time and time again with no resolution!! Update your app to work!!!!! If I wanted to be chained to a computer desk I wouldn’t need efax I could have a land fax. The point is to be able to be on the go!! **Developer response:** Hi @Bigk332493, This is not the experience that we wish you to have. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DH ### 1/5 — App *2021-05-14, version 5.5.6* Never works. ### 1/5 — New update does not work!!! *2021-03-30, version 5.5.5* App still continues to crash before logging in. ### 1/5 — Can’t login in with new iPhone SE *2021-03-10* I had no problem with the eFax consumer app. Then I upgrade to corporate and can’t open the app. No one at IT can help. They just say we can login from our phones so it must be fine. Every other app works on my phone except yours. This is a terrible experience and needs to be addressed. I’m downgrading to the cheaper consumer version - at least it works. **Developer response:** This is not the experience that we wish you to have. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DH ### 1/5 — App Won’t open *2021-03-09* I can’t get the App to even open after I type in my number and password. I have shut off my phone and restarted it, as mentioned in other comments. The app does not work. I also can’t use the normal eFax app because it says I need to use a corporate app. **Developer response:** This is not the experience that we wish you to have. Please ensure that you are using the correct fax number & password for you as a specified user. You may need to contact your account admin to verify. If you are still experiencing issues , please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^DH ### 1/5 — Poor app *2021-02-10, version 5.5.5* Will also not allow me to log in on the iPhone app I have the newest version installed On hold over a half hour trying to get logged in . ### 1/5 — New eFax Corporate member *2021-02-04, version 5.5.4* App crashes immediately as soon as you try to login! Please fix! Update since the response: Did not help by clearing cache and cookie. The app is useless! ## Most critical reviews (10 lowest-rated) ### 1/5 — Disappointed customer *2024-03-13* No confirmation for sent faxes. Unable to tell if they were really sent. What’s going on with this app these days? Used to be good **Developer response:** Hello Simmy. We would be happy to assist you in reviewing your account by providing us your corporate ID. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 1/5 — Sad *2024-02-09* Costs more than the regular and the app isn’t even complete, it doesn’t work right, waste of space **Developer response:** Hello Dr Dillionaire. Our eFax corporate app is a free feature of eFax Corporate Online Web Faxing Service and there are no additional cost for using the mobile app feature. We would be happy to assist you in troubleshooting your account by providing us your corporate ID. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 1/5 — This app is sooooo bad *2023-11-01* I am so remorseful that I even have to use this app. It is by far one of my biggest headaches in my daily life for work. It never loads properly on my phone, it freezes regularly, and I have to uninstall and reinstall. It has been a nightmare and I wish I had never changed to it . **Developer response:** Hello Worst. App. Ever. We would be happy to look into the issues that you are experiencing. Please feel free to message us at socialsupport@efax.com and we would be happy to assist! ^RA ### 1/5 — Time zone glitch *2023-10-24, version 6.1.0* App doesn’t work, gives black screen with time zone error. ### 1/5 — The worst *2023-09-25, version 6.1.0* This app is worthless. Unsuccessful faxes. App crashes constantly. This has to be fixed. ### 1/5 — Constantly crashing, stopped sending notifications *2023-06-27* UPDATE: After working fine for quite some time, I am now unable to login at all using the mobile app. Says my credentials are wrong when I know they’re correct! SO FRUSTRATING!!!! This app worked fine up until a few weeks ago, now it constantly crashes and it stopped notifying me of new faxes. Very important communications are being missed. Please fix this!! **Developer response:** Hello @misschelle1980. This is not the experience that we wish you to have and we would like to assist you with this issue. Please message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA ### 1/5 — Development in Production *2023-06-18* This is a sad example of development playing in production. They created a new version of the software in production and have no way of rolling it back to the old version because they apparently never kept a copy of the old version. They plan on rolling out an update to correct what is not working in the future however they don’t know when. You can’t follow the help provided within the app because those options don’t exist. You can’t download your fax or print it. Any other company would only allow developers to work in a completely separate environment on separate servers and a separate network. Testing only in a development environment to get all the bugs out before deploying it in production. They would have also kept a copy of the previous version in order to roll back to the previous version if something went wrong. This company didn’t any precautions. **Developer response:** Hello Developing a Headache. This is not the experience that we wish you to have. Our new version has been updated in order to comply with security and compliance requirements. Should you require further assistance, please feel free to message us at socialsupport@efax.com in order for us to forward you to the proper channel for further assistance. ^RA ### 1/5 — Worst upgrade *2023-06-01* You can not sign, you can not print, you can not share with any other app. It’s not worth of business. Please downgrade to previous version at least it was working . There is no plus sign no edit sign. Horrible. **Developer response:** Hello Babagnosh. This is not the experience that we wish you to have. Please feel free to message us at socialsupport@efax.com and we would be happy to look into this issue on your behalf. ^RA ### 1/5 — App does not work on iphone *2022-04-22, version 5.5.6* App does not work on iphone. Very inconvenient that you can’t check your efax electronically. ### 1/5 — Crashing *2022-04-12* Crashing is still an issue. Never had with normal version. Frustrating **Developer response:** Hello @runnermom09. We are currently working on improvements for a new version. Should you require further assistance, please do not hesitate to message us at corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to assist! ^RA ## Most praised reviews (5 highest-rated) ### 5/5 — Happy Day *2025-12-04* So easy to use at the office or even when I step away!! Love it! **Developer response:** Thank you so much for your wonderful feedback! We are thrilled to hear that you find our service easy to use both in the office and on the go. If you need any assistance or have any questions in the future, please don’t hesitate to message us at socialsupport@efax.com. We are always happy to help! ^MQ ### 5/5 — Works great *2021-08-04* Runs smoothly for taking photos and demanding faxes **Developer response:** Hello @bsjdhdid. Thank you so much for your wonderful feedback and we are very pleased to hear that our service provided you with convenience. Should you require further assistance, please feel free to message us at corporatesupport@mail.efax.com or socialsupport@efax.com with your account details and we would be happy to assist! ^RA ### 3/5 — Used to be 5 stars *2023-10-10* Used to be five stars. A recent update caused us to be unable to easily share PDF faxes via iMessage by text. Please bring back that important feature **Developer response:** Hello Ehahdjfbrbsks. This is not the experience that we wish you to have. This may be due to compliance restrictions regarding documents received or sent. Please feel free to message us at socialsupport@efax.com with your corporate ID and we would be happy to review your account. ^RA ### 2/5 — New update causing issues *2023-06-02* The new updated version is no longer completely functional with our EHR charting program - Matrix Care Home Health. Please reach out to them to resolve the compatibility issue!!! **Developer response:** Hello Home Health Company. This is not the experience that we wish you to have. The 3rd party software may need to make a necessary update in order to synchronize with our mobile app. Otherwise, please feel free to message us at socialsupport@efax.com and we would be happy to look into this issue on your behalf. ^RA ### 2/5 — Not impressed *2022-01-22* The older eFax app worked perfectly. Upgraded to corporate app and now have many issues (badges don’t show up, app crashes, notifications, etc) Reinstalled app several times with same issue. Wish I could use older non corporate version :( **Developer response:** Hello @hshzhu. We are currently working on improvements in order to remove the issues our users are currently experiencing. Should you require further assistance, please do not hesitate to message us at corporatesupport@mail.efax.com or socialsupport@efax.com and we would be happy to assist! ^RA --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*