# eFire-CONTROLLER — user reviews > 66 indexed App Store user reviews of eFire by WOLF STEEL USA INC, rated 1.66/5 from 62 ratings. - Source: https://appshunter.io/ios/app/efire-controller/id1072747327/reviews - App overview in markdown: https://appshunter.io/ios/app/efire-controller/id1072747327.md - Rating breakdown: 5★ 3 · 4★ 4 · 3★ 5 · 2★ 7 · 1★ 43 ## What do users think of eFire? Overall sentiment: negative **Pros** - 👍 Handy app when working - 👍 User-friendly once figured out - 👍 Seamless device switching - 👍 Crazy cool operation **Cons** - 🐛 Frequent connection issues - 🐛 App doesn't connect - 🐛 Bluetooth fails - 🐛 Functionality is useless - 🐛 Glitchy and unreliable - 🐛 Password issues - 🐛 Limited functionality - 🐛 Clunky user experience - 🐛 App doesn't control fireplace - 🐛 App doesn't see fireplace - 🐛 App crashes - 🐛 Poorly made - 🐛 Unresponsive to issues - 🐛 Can't control temperature - 🐛 Security concerns - 🐛 Factory settings revert - 🐛 Only one device at a time - 🐛 Remote locks out app - 🐛 Dealer service required for reset - 🐛 App is primitive - 🐛 Can't get past login - 🐛 App freezes - 🐛 Intermittent operation - 🐛 Timer won't work - 🐛 Lights not working - 🐛 Blank screen on startup - 🐛 No home automation **Commonly reported bugs** - First remotes didn't work - Cannot sign on when wife has app open - No login - Backlights are dim - Forgot password, no reset option - Cannot control temperature - Does not connect via Bluetooth - Fireplace password and settings revert to factory default - App is glitchy - Functionality is useless - Doesn't control fireplace more than 80% of the time - No obvious solution to forgotten password - Doesn't connect easily - Doesn't always work - Never able to find and connect - Factory remote locks out app - Requires dealer technician service call to reset - Cannot switch between phone and remote without dealer - Never worked - Doesn't see fireplace - Can't use some settings - New update never released - App is useless - Doesn't control anything - Found fireplace, put in password, nothing happens - Deleted and reloaded, same result - Incredibly challenging to pair - Won't let more than one user use app at a time - Fireplace will not find phone - No way to re-sync - Can't use light functionality - App does not work - Promoted as great feature, doesn't work - App loads improperly - Offers no value to customers - Should be pulled from App Store - Will not connect - Blank connect screen - Limited help on website - Works once, then doesn't work again - Remove and install again, doesn't work - Repeat cycle - Worked once, then doesn't work - Remote eats batteries and is quirky - Spouse cannot operate remote without problems - Cannot use multicolor LEDs if fireplace turned on with app - Remote is in use locks app control - Overdeveloped in meaningless ways - Underdeveloped in important places - Doesn't locate fireplace - Technology isn't next level - Nobody cared to respond or help - Do not enable password - Won't recognize password - No reset option or ability to turn off password - Cannot adjust temperature - App doesn't work - Keeps asking to confirm password (0000) and won't execute - No way to reset password - Dealer must offer support - One person turns on with phone, another can't turn off - Features don't work on app like remote - No home automation options - Bluetooth shows connected, app can't find fireplace - Very bad app - Broken, poorly made, frustrating - Poorly written prompts - Buttons do nothing - No feedback if buttons work - Terrible UX - Screen jumping - Amateurish app - Can't reconnect to turn off - Worked one time, hasn't worked since - Controls do nothing 90% of the time - Rarely works for 10 minutes - Fireplace is found and connected, but doesn't act on commands - Can't get past login screen - Hitting button does nothing - No way to reset PW - App freezes after password - Removed and reinstalled, same problem - Pulled power to fireplace, tried to reconnect, same problem - Installers not familiar with app - Can't get fireplace to connect - Rarely finds fireplace - Says connected, but can't control - Can only turn fireplace on or off - Cannot change color or dim nightlight if controlled by remote - App cannot control all supposed features - App crashed - Timer button closes app - None of the functions did anything - Turned off power with remote, then app worked - Cannot use both at the same time - Rarely connects - Some controls don't work when connected - Changed password, login incorrect - Doesn't give option to reset password - Bluetooth didn't see anything - Unplugged Bluetooth in fireplace, then connected - Phone app by itself doesn't work - Have to fiddle with remote and app for lights - LED lights stop working with smart flame - No comparable smart flame choice with phone - Lights aren't coming on with app - Won't recognize factory password - App goes to a blank list - Only one Bluetooth device can be connected - Remote won't work if another Bluetooth device is paired - App can't find fireplace - Lazy employees at sale locations - Can't choose fireplace - Igniting from app, remote doesn't work - Turning off fire from app, can't keep blower on - App starts, asks to choose fireplace from blank screen - Doesn't go anywhere from there **Most requested features** - Invest in better app experience - UI update needed - Connectivity with Google/Alexa - Nest level controls for temperature - Temperature setting by time of day/day of week - HomeKit integration - Allow multiple Bluetooth devices - Improve technology for expensive units - Allow remote and app to work simultaneously - Fix bugs for blower/flame control - Add timer functionality ## Newest reviews (17 of 66) ### 1/5 — Won’t connect *2023-10-17, version 2.4* Bought an Altitude x 36 that was supposed to have eFire control. The app has never been able to find and connect to the fireplace. Big dud. ### 1/5 — Bluetooth fails frequently *2022-11-27, version 2.4* App continuously looses fireplace connect ability, even when remote not being used. Primarily used app, and only used remote when app won’t connect. Now that app can never connect to fireplace, can only use remote. Tried reinstalling app, rebooting phone, taking batteries out of remote, and nothing allows app to locate fireplace. ### 1/5 — Excellent functionality no ability to reconnect *2022-11-05, version 2.4* Functionality is amazing. Problem is once the factory remote is touched it locks you out from ever using to app again. Requires dealer technition service call to reset. Unbelievable inconvenient and poor planning. Using only one remote at a time for safety makes sense, no ability for consumers to switch between that one controller renders the app useless. You are forced to choose one phone or the remote, no ability to switch without dealer technition service call. ### 1/5 — Junk *2022-09-25, version 2.4* This app has never worked with our fireplace, it simply doesn’t see it! ### 1/5 — Worst app ever *2022-06-16, version 2.2* If you could give this app a rating lower than 1 star I’d do it. We have a napoleon fireplace and can’t use some of the setting because their only available on the e-fire app which never works. I’ve contacted napoleon about the problem and been told a new update would be released to fix the bugs, which never happened. So if you want the functionality of an app, don’t buy a napoleon! ### 1/5 — Horrible app *2022-06-12, version 2.2* We can not even use our fireplace. The app is useless! When will there be updates for this app? ### 1/5 — This app will not work *2022-05-23, version 2.2* I have connected to the fireplace. Everything shows it’s connected but it will. Or control anything. It’s just a dumb toy. What a joke. ### 1/5 — Useless app *2022-04-30, version 2.2* Downloaded the app, found the fireplace, put in the default password (0000), nothing happens. I have deleted and reloaded this app several times and get the same result. Useless! ### 1/5 — This app is garbage *2022-02-21, version 2.2* Not only is it incredibly challenging to pair this app with your actual fireplace, but it won’t let more than one user on the same network use the app to control the fireplace at the same time. What a joke. Do better Napoleon. ### 1/5 — Horrible app *2022-02-09, version 2.2* Where is Napoleon with fixes for this unusable app? Fireplace will not find my phone and there appears to be no way to re-sync the two. I can’t believe Napoleon Fireplace Co. is just unresponsive to these issues. Can’t use the light functionality at all without the app. What a waste! ### 1/5 — Fire app *2022-01-20, version 2.2* This app Is awful. Pay good money for this fireplace in this app does not work. Have the controller but I have no idea how to work it ### 1/5 — THIS IS THE WRONG APP *2022-01-10, version 2.2* Everyone go download Napoleon Home app, it is the new and intended application. Napoleon just does a very poor job at communicating or redirecting customers to it. They should remove this from the app store or label them more specifically so we don’t get confused. ### 1/5 — Really? *2022-01-04, version 2.2* Napoleon promoted their app as a great feature of its new fireplaces. The app doesn’t work! ### 1/5 — Embarrassing *2021-12-31, version 2.2* The best thing about this app was uninstalling it. I have a feeling that even if the app loaded properly, I would never use it. It's like somebody at Napoleon said we need to be in the App Store so let's build an app, even if it doesn't make sense and it offers no value to our customers. This should be pulled from the App Store. ### 1/5 — What a pile of crap this app is. Will not connect *2021-12-23, version 2.2* Very disappointing should be simple just a blank connect screen. Limited help on the website. ### 1/5 — E-Fire Control & Remote *2021-12-18, version 2.2* Next to useless. Install. Works once. Doesn’t work again. Remove & install again. Doesn’t work. Repeat. Worked once. Then doesn’t work. Piece of junk. A complete hamburger package. I regret getting this option. My aunts ancient RF tech fireplace works better. The supplied remote eats batteries and is itself quite quirky. My spouse cannot operate it without problems. ### 1/5 — Inconsistent and not intuitive *2021-11-24, version 2.2* Only one device can control it at a time. My wife opens the app and turns the fire on and thirty minutes later I open the app on my phone and it won't allow me to control it. My wife has to close out of the app and then I have to wait. That seems a bit ridiculous. Oddly enough I will open the app to control it and it will say it's on when it's off or vice versa. It just feels overdeveloped in meaningless ways and underdeveloped in places that seem important. ## Most critical reviews (10 lowest-rated) ### 1/5 — Awful app *2025-11-02, version 2.4* The worst! ### 1/5 — 0 stars *2025-10-31, version 2.4* Worse app I’ve ever used! ### 1/5 — Clunky *2025-02-11, version 2.4* The first 2 remotes didn’t work. Third one is on order. I can’t sign on when my wife has the app open. Crazy they have haven’t invested in a better app experience. Get with it! ### 1/5 — No login *2025-01-26, version 2.4* Poor ### 1/5 — Junk! *2025-01-21, version 2.4* The only thing that turns on with the app is the back lights and they are very dim. Don’t bother to download this app. ### 1/5 — worst app ever *2025-01-04, version 2.4* i haven’t used it in a while and forgot my password. there is literally nowhere on the app to go to reset. i’ve tried deleting and reinstalling and it still won’t let me in:/ ### 1/5 — Doesn’t work AT ALL!!! *2024-11-08, version 2.4* Honestly, this app does not connect to the fireplace via Bluetooth! I’ve done all kinds of troubleshooting trying to make this work and it just doesn’t. It is an absolute waste of time and VERY FRUSTRATING. If your looking for reliable connectivity via an app controlled fireplace look elsewhere. ### 1/5 — Lack of security is baffling *2024-05-10, version 2.4* There it's nothing stopping people from going around their neighborhood controlling people's fireplaces with this app. The fireplace password and settings are always reverting to factory default. So password 0000 can get you into anyone's fireplace. I'm surprised nobody's house has been burnt down by a firebug. ### 1/5 — Terrible *2024-04-14, version 2.4* App is glitchy, functionality is useless. Doesn’t control the fireplace more than 80 percent of the time. Also no obvious solution to forgotten password. ### 1/5 — Horrible App *2024-01-21, version 2.4* The worst app. The app doesn’t connect to the fireplace easily and doesn’t always work. ## Most praised reviews (10 highest-rated) ### 5/5 — Crazy Cool *2019-12-19, version 2.0* The app is crazy cool and the preferred way to operate the fireplace because I can’t figure out the remote that comes with it. Small note: the initial password is 0000. Was hard for me to find that in the docs. Edit: as other reviewer said, you can’t have multiple devices connected at the same time. Also would really love to find a way to connect to HomeKit so I can add it to my scenes and home automation. ### 5/5 — Works well and easy to use. *2019-10-30, version 2.0* Don’t need to use the remote anymore! ### 4/5 — Seems to be working well for me. Good app so far. *2022-04-03, version 2.2* Only posting this to balance out all of the other bad reviews. The app seems to be working fine for me now that I’ve figured it out. There are no instructions on first use which may it difficult but once you are up and rolling, it’s proving to be a handy app. Much more user friendly than the supplied remote control. Default password is 0000 when syncing up with the fireplace for the first time. ### 4/5 — Cool but limited. *2019-08-23, version 2.0* Works great and is really cool, just wish all of us could take advantage of it - only one Bluetooth device can be connected at a time, which is really limiting in a family household. Disappointing - much cheaper household appliances allow multiple Bluetooth devices at once. Waaaay past time to update the technology for units this expensive. Edit: Even the unit’s own remote won’t work if there is another Bluetooth device paired. So, if I pair my phone and go upstairs, my wife can’t use the remote unless I disconnect. Edit 2: After more time with it, bumping it up to four stars. It easily switches between devices and the new device connecting picks up the previous status seamlessly. For example, if my wife turns it on and sets things and then leaves or turns off her app or phone, I can open the app and connect easily and it automatically sets to where she left it. ### 3/5 — Step in the right direction *2021-03-12, version 2.2* Takes some playing around with to figure it out - but does work. Connectivity with Google/Alexa would be ideal. ### 3/5 — Needs to be smarter *2021-01-05, version 2.2* I really like my Napoleon fireplace. I use it as the primary heating source for my downstairs area and use the remote control to set a temperature. What is really missing are Nest level controls to turn down the temp at night and other times when not used. If Napoleon can add a temperature setting by time of day/day of week to this App, that will provide the intelligence needed to make this a great heating solution. ### 3/5 — Finally got the app to work *2020-02-08, version 2.1* I downloaded and successfully connected to my fireplace with the app. But none of the functions did anything. I finally turned off the power to the fireplace with the remote control unit that I had been using to control settings. Then I tried the iPhone app again. This time it worked. So it appears that you can’t use both at the same time. ### 3/5 — Great concept - still needs work! *2017-06-18, version 1.2* Great concept - still needs some work. If igniting fireplace from the app, functionality from remote control doesn't work ( or vice-versa). If turning off fire from the app, can't keep the blower on without keeping flame. If these bugs could be squashed - would be great! ### 2/5 — Temp control where are you *2024-12-03, version 2.4* In the app you can’t control the temperature but with the remote control you can. It seems to be a bit of an oversight. Overall app could do with a UI update. ### 2/5 — Limited functionality of app *2021-12-06, version 2.2* Like others, our new Luxuria fireplace requires both the remote and the app to use all functions. If I turn on the fireplace with the app, I cannot use the multicolor LED’s. I have to turn on the fireplace with the remote to use the LED’s but then that’s the only thing I can control with the app because the ‘remote is in use’ so it has priority over the app. My suggestion would be to do away with the remote altogether, it’s costly and allows only limited functionality. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-06.*