# efood delivery: food, grocery — user reviews > 399 indexed App Store user reviews of efood delivery by e-food.gr, rated 4.70/5 from 5,260 ratings. - Source: https://appshunter.io/ios/app/efood-delivery-food-grocery/id621353976/reviews - App overview in markdown: https://appshunter.io/ios/app/efood-delivery-food-grocery/id621353976.md - Rating breakdown: 5★ 4,597 · 4★ 352 · 3★ 86 · 2★ 35 · 1★ 190 ## What do users think of efood delivery? Overall sentiment: mixed **Pros** - 🚀 Fast and convenient delivery - 👍 Great food options - 💯 Excellent service - 🌟 Best app for food delivery in Greece **Cons** - 🐛 Buggy app with issues - ⏱️ Unreliable delivery times - 💰 Overpriced with extra fees - 🤖 Poor customer support - 🌐 Limited English translation **Commonly reported bugs** - App freezes during order process - Unable to complete orders due to payment issues - Incorrect item deliveries and missing items - Addresses not detected properly **Most requested features** - Improve English language support - Add order tracking and delivery notifications - Offer more payment options - Implement better quality control for restaurants ## Newest reviews (10 of 399) ### 3/5 — Service fees too expensive *2026-06-20, version 10.8.0* For the cost of the service the quality doesn’t match ### 4/5 — Tiny font *2026-01-20* The app is very good and revolutionary for Greek society. BUT does efood expect users to have 20/20 vision in order to use its app? The font is extremely small, smaller than any other app I have ever used. Not only that, but the text is a light grey against a white background. Completely unreadable! I have enabled zoom on my phone settings just for this app. This has been the case for years now. Time to change! Let’s be more inclusive! ### 1/5 — Προμήθεια στην προμήθεια *2026-01-17, version 9.27.0* Πλέον χρεώνεσαι και μόνο που κοιτάς τι να παραγγείλεις. Αν έχεις κάποιο κουπόνι αξίζει αλλιώς ούτε κάν ### 2/5 — Κακές συνθήκες εργασίας *2026-01-05, version 9.26.1* Έστελνε μειλ που υποσχόταν μεγαλυτερες αμοιβές με βροχή προκειμένου να δελεάσει τους ντελιβεραδες να βγούνε να δουλέψουν- απάνθρωπο ### 5/5 — Dil eksikliği *2026-01-05, version 9.26.1* Aslında güzel bir uygulama ama dil konusunda bir ekleme yapabilirler mesela Türkçe de olsaydı çok iyi olurdu ### 1/5 — Poor Service *2026-01-02, version 9.26.1* They mark orders as delivered when they’re not, and when you contact them, they waste your time by letting you wait for long (almost an hour in my case). They are thieves!!! Not gonna use it again! I’ll start using Wolt ### 1/5 — Worst by the day *2026-01-01, version 9.26.1* Used to love this service. Getting worse every day. Guessing duopoly really means horrible service, no customer support amd poor choice of restaurants. ### 1/5 — δεν απαντάνε ποτέ *2025-12-31, version 9.26.1* περιμένω περιμένω περιμένω δεν απαντά κανείς ούτε μποτ δεν έχουν...θέλει αναβαθμίσει το εργαλείο...ευχαρηστω ### 1/5 — Scammers! Stay away! *2025-12-27, version 9.26.1* Their subscription cancel button does not work. So you will get charged for unlimited time. Their support will not help you either saying they cannot cancel subscription because of personal data. ### 1/5 — Late delivery *2025-12-24, version 9.26.1* Η χειρότερη εμπειρία που είχα ποτέ με πλατφόρμα delivery. Περιμένω ΤΡΕΙΣ ΩΡΕΣ για μια παραγγελία, χωρίς καμία ουσιαστική ενημέρωση, χωρίς καμία βοήθεια και χωρίς καμία δυνατότητα να κάνω το αυτονόητο: να ακυρώσω. Προσπάθησα επανειλημμένα να επικοινωνήσω με την υποστήριξη, αλλά ήταν σαν να μιλάω σε τοίχο. Κανείς δεν απαντά, κανείς δεν αναλαμβάνει ευθύνη, κανείς δεν ενδιαφέρεται. Η πλατφόρμα σε αφήνει εντελώς εγκλωβισμένο: δεν μπορείς να ακυρώσεις, δεν μπορείς να πάρεις απάντηση, δεν μπορείς να κάνεις τίποτα. Τα χρήματά σου έχουν φύγει και απλά… περιμένεις, χωρίς έλεγχο, χωρίς σεβασμό, χωρίς εξήγηση. Αν αυτό λέγεται “εξυπηρέτηση πελάτη”, τότε έχουμε σοβαρό πρόβλημα. Το e-food αποδεικνύει ότι μόλις γίνει το λάθος, ο πελάτης είναι αόρατος. Απόλυτη απογοήτευση και πλήρης έλλειψη επαγγελματισμού. Δεν το συνιστώ σε κανέναν. By far the worst delivery platform experience I’ve ever had. I’ve been waiting THREE HOURS for my order, with zero proper updates, zero support, and not even the basic option to cancel it. I tried multiple times to contact customer support and got absolutely nothing in return. No answers, no accountability, no interest whatsoever. The platform leaves you completely trapped: you can’t cancel, you can’t get help, you can’t do anything. Your money is gone and you’re just left waiting, with no control, no respect, and no explanation. If this is what “customer service” looks like, then something is seriously wrong. e-food clearly shows that once a problem occurs, the customer becomes invisible. Utterly disappointing and completely unprofessional. I would not recommend this to anyone. ## Most critical reviews (10 lowest-rated) ### 1/5 — App doesn’t work *2026-08-12* Pathetic app, fails to process orders. I tried to spend money. It wouldn’t let me. Good luck with your business. **Developer response:** We are very sorry for the unpleasant experience you had. Is it easy to contact us at info@e-food.gr or through our live chat in order to look into the issue you encountered? ### 1/5 — No efood pro option for Apple signup *2026-07-13, version 10.10.0* I cannot get efood pro when I sign up using Apple or a non Gmail account. Fix this ### 1/5 — Doesn’t work for US numbers *2026-07-05, version 10.9.0* Can’t use the app because OTP doesn’t work. So annoying and big waste of time. ### 1/5 — Delays *2026-06-06, version 10.7.0* Always delayed when I order ### 1/5 — Didn’t turn up *2026-05-11, version 10.5.0* I rang the restaurant that I waited an hour for my food for them to tell me that the order did not exist ### 1/5 — Downhill since the acquisition *2026-04-29, version 10.4.0* The app is ok but customer service used to be excellent. Now it’s an utter disappointment. 😢 rufenstein por que (?) Very bad behaviour from Greek customer service team ### 1/5 — The Only Thing That Arrived On Time Was the Charge *2026-03-08, version 10.1.0* Ordered flowers. Money: deducted instantly, like a Formula 1 pit stop. Order: mysteriously cancelled with zero explanation through sms. Apparently sending money to another continent takes 5 seconds in 2026, but issuing a refund takes 2–3 business days and the alignment of several planets. Result: No flowers for my wife on Women’s Day. This nearly cost me a full week of nagging, which I assume your company will also process with a 2–3 day delay. ### 1/5 — They took money, mark order as delivered, but no order and no money, and no help-5 hours waiting *2026-02-15, version 9.29.0* Awful support, order was not delivered, even no calls, marked as delivered, support told its technical issue and promised I will get my order soon, 5 hours passed, no order, no money, no calls from them. Seems courier just stole or throw away my order. As result I with my girlfriend just waited them 5 hours, and nervous, instead holiday ### 1/5 — Worst Services *2026-01-29, version 9.28.0* Your service has become so bad and disgusting that words are not enough. Few days ago, I placed an order for two shawarmas, and it was delivered after two hours. Today, I ordered from a café, and now it will arrive after one and a half hours. On top of that, your support team is absolutely useless, irresponsible, and unprofessional. No matter what you call it, it still wouldn’t be enough. When we try to contact support and send messages, there is no response at all. Because of this terrible service and complete lack of support, I have decided I will close and delete my account. I do not want to use such a pathetic service anymore. I also send same message to efood FB ### 1/5 — You will never reach efood if you have problem *2026-01-17, version 9.27.0* This is like a scam you order from app. Than pufff. If you are lucky you receive your order on time otherwise there are no contact options. On the app it is written like that “your order will be ready soon keep on tracking ‘ ## Most praised reviews (10 highest-rated) ### 5/5 — Works now *2026-08-25* Had issues with it in the past but seems to be working now. **Developer response:** We are very sorry for the unpleasant experience you had. Is it easy to contact us at info@e-food.gr or through our live chat in order to look into the issue you encountered? ### 5/5 — 1α Perfect *2026-08-19* Very easy **Developer response:** We are very glad you like it, thank you very much! :) ### 5/5 — Ακριβό *2026-06-06, version 10.7.0* έχει ανέβει πολύ το κόστος ### 5/5 — The best ordering app *2026-06-03* It’s so fast and convenient that I can get food from 15-30 minutes from this app **Developer response:** We are very glad you like it, thank you very much! :) ### 5/5 — Top *2026-06-03, version 10.7.0* DoorDash trembles in fear when efood enters the chat 😤 ### 5/5 — The best ordering app *2026-06-01, version 10.6.0* I always use efood and all the shops answear to me almost immediately. ### 5/5 — French tourist *2026-05-22* As French tourist, I saw a lot of moto riding and delivering everywhere, I was curious so I uploaded the app to see, and it saves us quite a few time (with groceries and pharmacies) as a young couple with a baby and a pregnant woman, we couldn’t walk a lot and our trip was already en train de nous fatiguer, so it’s such a great option and I must say it works even better than uber. Don’t hesitate!! (Greek people are the nicest too) **Developer response:** We are very glad you like it, thank you very much! :) ### 5/5 — Super pratique *2026-05-13* Je recommande e-food. Disponible tout le temps. Excellent ### 5/5 — Efood always cares *2026-02-26* They will handle any discrepancy that happens and will always help the customer! I love efood. Way better than Wolt. I used Wolt for years and when i started eFood pro it seriously saved me so much on fees and deals. The prices are even lower on efood. Seriously!!! Love them so much !! 🥹 ### 5/5 — Efood Review *2026-02-14, version 9.29.0* I have been using efood for years. Wherever I am, it is always useful to order food. It is easy to use, and it makes things so much simpler. I recommend it for all people! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*