# EFS CarrierControl — user reviews > 63 indexed App Store user reviews of EFS CarrierControl by WEX, Inc., rated 4.70/5 from 5,337 ratings. - Source: https://appshunter.io/ios/app/efs-carriercontrol/id1230590574/reviews - App overview in markdown: https://appshunter.io/ios/app/efs-carriercontrol/id1230590574.md - Rating breakdown: 5★ 4,589 · 4★ 284 · 3★ 152 · 2★ 55 · 1★ 257 ## What do users think of EFS CarrierControl? Overall sentiment: negative **Pros** - 👍 Easy to navigate - 🚀 User-friendly app - 💡 Helpful features - 🚀 Great improvement over previous version **Cons** - 🐛 Frequent login issues - 🐛 App crashes and freezes - 🔒 Overly complicated login process - 🐛 Unreliable token delivery - 🐛 Inability to copy/paste codes **Commonly reported bugs** - Frequent login failures - App crashes on launch - Token delivery issues - Inability to access certain features **Most requested features** - Ability to copy/paste codes - Streamlined login process - Improved token delivery - More intuitive navigation - Expanded reporting and analytics ## Newest reviews (16 of 63) ### 3/5 — Good app but could be better *2026-07-14, version 5.8.1* Would you please make it where it wants it identifies a certain device that you don't have to keep putting codes in to sign in it is a very annoying feature, also making it to where you can edit money codes and so forth bank deposits would be wonderful too ### 2/5 — Horrible *2024-01-13, version 5.5.0* Every time I try to log in, it gives a notice “something went wrong” and won’t let me log in. I delete the app and redownload it. I’ll be able to do one code the. It’s back to not being able to log in that something went wrong again. Every. Single. Time. ### 2/5 — Owner *2023-12-14, version 5.5.0* It’s annoying have yo get a token on the email to enter Avery other time you log in, it’s ridiculous. ### 1/5 — Horrible app *2023-12-08, version 5.5.0* You cannot even login into this app… ### 1/5 — Terrible app *2023-12-07, version 5.5.0* Silly terry just about every time I use it I have issues between the app and the website of making a payment so I can use the card. Please fix it. ### 1/5 — Reinstall Daily *2023-12-03, version 5.4.0* I have to uninstall and reinstall every single time I use it in order for it to let me login. It’s extremely annoying ### 1/5 — DOES NOT WORK! *2023-11-29, version 5.4.0* You always get an error logging in, how hard it is to make an app that works for a company that makes so much $$& ### 1/5 — Used to work great *2023-11-09, version 5.3.2* Over the past week; the app will no longer work. If I delete and reinstall the app, it will work one time. The next time I try and use it, I get a message that says “Something went wrong, please try again later.” Later never works. ### 1/5 — Worst App logs you out the second you close it *2023-08-18, version 5.3.0* Looks like they using cheap labour because why it scan my face but still ask me to enter the password and then on top of that wait for the authentication code and then rescan my face to access it ? FIX IT. ### 3/5 — Problems *2023-05-26, version 5.2.5* Lately we not receiving code messages and we are not able to login ### 2/5 — To much security quest; just let us log in with our biometrics *2023-05-01, version 5.2.5* To much security quest; just let us log in with our biometrics ### 1/5 — Billing carrier group child pay cannot access since new update *2023-04-08, version 5.2.4* Cannot access billing carrier group child pay since last update ### 2/5 — Using thumb print does not work properly *2022-08-12, version 5.2.1* App requires you to use thumbprint on IOS to open the app which then sends you a code. You still need to login with username and password which is what the thumbprint was supposed to prevent. After entering username and password you have to enter the new code they send to you (not the first one). Then use your thumbprint again to get into the app. They need to fix the login process when setup to use phone security. When using phone security you should not need username/password and second factor authentication. ### 2/5 — App *2022-06-02, version 5.2.1* App works real poorly as it tries to login multiple times and you never know which text token is correct really a pain! ### 3/5 — EFS carrier control app *2022-04-29, version 5.2.1* normally and very often the app stops working and says: something is wrong try later, then you must turn off the cell phone and turn it on or download the app again. 😬 ### 1/5 — Login *2022-04-14, version 5.2.1* Hate it that every now and then the face id doesn’t work, you got to put in the password manually and it sends a code to your email and once you type in that code now the face id works, its such a waste of time and it always happens when im driving ## Most critical reviews (10 lowest-rated) ### 1/5 — App not working *2026-05-18, version 5.7.3* Shows error and logs me out. Frustrating has been an ongoing issue ### 1/5 — Network override never works on the app *2026-05-03, version 5.7.2* Been a problem for 3 years Please fix to allow an option to override a specific item like ultra low sulfur diesel ### 1/5 — Login *2026-01-08, version 5.7.2* Not a fan of the new login! ### 1/5 — Ed’s carrier *2025-05-31, version 5.6.2* Awful product ### 1/5 — Frustration *2025-03-07, version 5.6.0* Too difficult to use. Fuel transactions need to be shown ### 1/5 — Issues *2024-09-12, version 5.6.0* We have called your office on numerous occasions. None of us can receive tokens on our cell phone and so if we are not on a computer and able to login, we have no way of giving our drivers cash advances or pay for lumpers. FIX IT!! ### 1/5 — Needs work *2024-02-02, version 5.5.0* I’m only able to login once. When I go back to login in again it says “something went wrong try again later.” I have to delete the app and reinstall it to login every time. Not very helpful when I’m away for the office. ### 1/5 — It use to work *2024-01-23, version 5.5.0* This app USE to work well. Now, I have to delete & reinstall the app every time I need to use it. If I try to login without deleting & reinstall the app, I get a “Something went wrong. Try again later” message. Can you please fix the app? ### 1/5 — It doesn’t work! *2023-12-29, version 5.5.0* This is the 2nd time my employer has tried to get me set up to use the EFS system and it will not let me do anything after I get logged in. 👎 ### 1/5 — Cannot Login *2023-12-19, version 5.5.0* Need to delete and reinstall the app after each use. Extremely frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — Owner *2025-06-07, version 5.6.2* Good ### 5/5 — App crashes *2023-02-15, version 5.2.3* App crashes during sign in. Also it doesn’t accept face ID trying to do this too many times right the way. Later it says “too many attempts”. Thanks ### 5/5 — Owner *2022-06-15, version 5.2.1* Very good ### 5/5 — Operation Manager *2022-05-31, version 5.2.1* I love it ### 5/5 — Business owner *2022-01-21, version 5.1.2* 5 stars ### 5/5 — Pitiful log in *2022-01-04, version 5.1.2* The log in procedure is clunky It always need help logging in even with my face recognition and password It is hard to navigate and puts you through to many steps only to not get the information you needed Like getting a balance with out initiating a new transfer All in all I give this app very poor grades across the board ### 5/5 — Efs *2021-06-18, version 5.0.7* Overall good experience ### 5/5 — Needs lot of work ! *2021-05-13, version 5.0.7* It’s not just working as it says ! Showing no information whatsoever ### 5/5 — Easy and Helpful apps system *2021-03-24, version 5.0.5* Been using this for awhile. Easy to navigate. Thanks ### 5/5 — Great improvement on this app *2020-09-19, version 5.0.2* I have been so disappointed previously on how antiquated EFS systems were until now. This new app is so user friendly and adds allot of value to my daily operations. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-28.*