# Egencia — user reviews > 296 indexed App Store user reviews of Egencia by Egencia LLC, rated 4.70/5 from 55,955 ratings. - Source: https://appshunter.io/ios/app/egencia/id446768364/reviews - App overview in markdown: https://appshunter.io/ios/app/egencia/id446768364.md - Rating breakdown: 5★ 47,220 · 4★ 5,401 · 3★ 1,546 · 2★ 518 · 1★ 1,270 ## What do users think of Egencia? Overall sentiment: neutral **Pros** - 👍 Easy to use - 🚀 Fast and responsive - 💡 Convenient for managing travel - 👍 User-friendly interface - 👍 Great customer service **Cons** - 🐛 Frequent login issues - 🐛 Unreliable app performance - 💰 Overpriced compared to booking directly - 🔍 Limited search and filter options - 🔍 Incomplete travel options (no trains, rental cars) - 🐛 Inconsistent data sync between app and website **Commonly reported bugs** - App crashes when booking flights - Incorrect flight/hotel information displayed - Pricing changes mid-booking causing issues - Inability to view/access tickets offline **Most requested features** - Ability to cancel/modify reservations in-app - Integration with calendar apps for easy trip management - Landscape mode support for tablets - More detailed hotel information and reviews - Seamless single sign-on experience ## Newest reviews (12 of 296) ### 3/5 — Unreliable *2026-08-05, version 12.5* Yes I do find the best rates for my employer and get all my points when traveling. However, the card gets declined every single time I travel and I end up having to send an authorization letter to my manager to get my room paid for. It is extremely frustrating and inconvenient. ### 3/5 — AmEx enterprises *2026-08-05, version 12.5* Better than booking yourself for the most part. Far too much clutter on the app to distract simple decisions, far too many options or no way to limit, set, or control options. Mistakes cost money, time, sweat, blood, and tears- literally. ### 3/5 — Sortiermöglichkeiten sind beschränkt *2026-05-27* Leider bestehen nur die Möglichkeiten, nach Empfehlungen/Preis aufsteigend/Preis absteigend zu sortieren. Eine Sortierung: Entfernung zum Ziel wäre sehr wünschenswert. ### 2/5 — Cannot book through web browser *2026-04-27, version 12.0* Booked flights using pc web browser app. However would not let me book hotel. I had to do it through mobile app instead. Not very good. ### 3/5 — Wunsch: Zeichen statt Text *2026-02-25* Für Hotelbuxhungen wäre es deutlich einfacher das passende zu finden, wenn mehr mit Zeichen/Icons gearbeitet wird und weniger mit Text. Zum Beispiel für das inbegriffene Frühstück, Doppelbett etc. Danke im Voraus :) ### 2/5 — Needs to be better *2025-11-09, version 11.8* In general the app works but I’ve had so many issues. I’m not sure which are the backend services vs app issues. For one, 9 times out of 10, when I open, I get Ops something went wrong, then have to reload. I’ve had many times where I had to change flights, trying to cancel an international flight rarely works, i have to call and be on a 30 min call. Booking trips to India rarely works, you have to pick a fare type, you’re given 3 options, no matter what you select it errors out. Happens for me every single time. Engencia support reps are great, the company could save money on their support if the app and digital services worked better. Every time a challenging flight situation comes up, I know I’m going to have to call. ### 4/5 — It works… could be better *2025-08-26, version 11.5* Generally, it’s form fit and function are good. Most things are possible between the web application and the mobile. However, there seems to be a lack of mobile wallet integration that other business travel apps have. There is a UX convenience element missing on e-tickets being available in mobile wallets. I have to either open the app or save the pdf or take a screenshot. All of which is a bit frustrating. Dev team can you work on getting mobile wallet support for e-tickets… then I’ll give you 5 stars. ### 1/5 — Crashes *2025-07-28, version 11.4* Try to make a hotel reservation, crashes. Try to book a flight, crashes. Read an alert, freeze or crash. Using iPad Pro less than four months old ### 3/5 — Overall, useful but with room for improvement *2025-07-21, version 11.3* I’ve only recently started to use this app with work travel bookings. On the surface it’s mostly good, certainly useful to have it accessible on my phone as my work e-mails can’t be accessed by phone. A couple of points I feel could be developed: 1 train tickets. These come through on the app, but there is no functionality to add them to my Apple wallet. Consequently, you’re scrabbling to get your phone out, with your work bag, overnight bag, and navigating to the app to open the booking. Wallet would just show this on the Lock Screen intelligently. 2: Egencia send calendar invited to my email address for hotel bookings, why isn’t the app allowing me to add this to my Apple calendar? I feel like both are fairly achievable and obvious enhancements to the user experience…? ### 4/5 — Presque tout bien *2025-07-05* Très pratique pour réserver sans avancer personnellement les frais, il manquerait la possibilité de se geolocaliser. Peut être n’ai-je pas trouvé, en tout cas ce n’est pas évident, obligé de sortir de l’application pour utiliser une autre. Les prix sont raisonnables mais Attention ils sont parfois bien plus élevés qu’en direct. Je comprends que c’est un service mais des fois c’est exagéré. Globalement je suis satisfait. ### 1/5 — Nope. *2025-06-20, version 11.2* Forced to use this for work. It’s a nightmare. Want to choose seats? Good luck. Zero consideration for the user. ### 2/5 — If you’ve rebooked a trip, beware *2025-06-18, version 11.1* If you’ve changed your trip dates, it doesn’t necessarily update your tickets. I unknowingly used the old ticket from my first date because they don’t make it clear you’ve got to find the new tickets sent in an email. Very inconvenient. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t even work *2026-07-30, version 12.5* I downloaded it and absolutely nothing happens when I tap the screen. I’ve tried deleting and reinstalling and restarting my Phone. Can’t create an account or sign in SSO. ### 1/5 — Won’t update / Won’t open *2026-06-20, version 12.3* Can’t open app. Won’t update. Absolutely unacceptable when stuck at the airport and can’t make travel adjustments. Worst app I’ve ever used. ### 1/5 — Billet de train non visible dans l’application *2026-05-28* Je ne comprends pas que les billets de train achetés ne soient pas du tout visibles dans l’application. Il n’est vraiment pas pratique de devoir fouiller dans une 100 aines de mails pro pour retrouver les billets et les scanner au portique.. Et comme il est impossible de rajouter le voyage sur l’appli sncf ou les billets dans le wallet… ### 1/5 — This app keeps asking if I like it *2026-03-16, version 11.14* This app won’t stop asking if I like it. If I say no it wants feedback, I have answered it over a dozen times and it changes nothing and continues to ask. I’m hoping this will fix the problem. This is a business app that is picked at the organizational level, therefore there is no real feedback I can provide that you will care about. I would appreciate not swapping my reservations on reload to one where you steal my hotel points. If you could fix that it would be helpful. Past that asking the same question everyday is annoying and useless. ### 1/5 — Leider nicht nutzbar *2026-01-08* Schon die Auswahl eines Termins klappt nicht. Ich kann die Tage zwar anwählen aber es gibt keinen Button zum übernehmen. Gerät Iphone 13 ### 1/5 — This app occasionally works *2025-12-05, version 11.8* In my experience, when going to pay for a hotel room, the front desk receptionists frequently can’t figure out the direct bill method. Egencia offers a perfectly useless feature that shows a dark credit card with black text that is completely illegible. If they offered a setting to change the text color or card background, it would greatly improve the usability of this app. It would be even more beneficial if they could hire software engineers to help think of ideas like this to improve usability with a bit of forethought. ### 1/5 — Experience Downgrade *2025-11-01, version 11.8* If you travel a lot, and are used to using airline and hotel apps, then this app is a huge downgrade. 1. Can’t see seat availability if you have status. 2. Can’t see hotel availability (recently showed 10 hotels as sold out that I could book). 3. Call center support (required for using airline credits—can’t do it in the app) is slow and not as professional as airline and hotel direct support numbers. The worst part of my week is anytime I open Egencia. ### 1/5 — Poor ux *2025-09-29, version 11.6.1* Riddled with bugs, UX team should be ashamed. ### 1/5 — Terrible Penny pinchers *2025-09-08, version 11.5* 1. I can find flights cheaper than Egencia by myself 2. With direct flights available they sent you in a circus of connection flights 3. The app is slow and does not works correctly. ### 1/5 — My birth date keeps on being changed *2025-08-18, version 11.5* My birth date keeps on being changed, and in TSA I been rejected to go back at the airline front desk to change it, causing delays and even flight lost. ## Most praised reviews (10 highest-rated) ### 5/5 — Easy *2026-08-14, version 12.6* Really easy to use , good search engine , perfect for work ### 5/5 — Great Service *2026-08-13, version 12.6* Customer service is outstanding ### 5/5 — Engencia *2026-07-25, version 12.5* Easy to use ### 5/5 — So easy *2026-07-23, version 12.5* The app is easier to use then the website ### 5/5 — Super *2026-05-19* Schnell, einfach, unkompliziert ### 5/5 — Auditor *2026-05-10, version 12.2* Click steps have really improved on this application. I’m impressed. Very user friendly. ### 5/5 — Easy to Use *2026-01-15, version 11.9* Easiest app I have used to book work travel…also as an Amex Platinum user how the heck does AMEX not use this for their members?!!!!! ### 5/5 — Easy to use *2025-07-31, version 11.4.1* This app is super easy to use, works with expense reporting platform and offers extremely competitive rates without having to go to multiple sites to search. As an added bonus it also uses corporate rate cap data to let you stay I. Compliance with corporate travel cost requirements. ### 5/5 — Inconsistent *2025-05-22, version 11.0* Even though I’m selecting the higher rate and to receive loyalty points, because of Egencia Marriott and some airlines do not credit the account always. Otherwise, Egencia is pretty stellar. Fix the Rewards issue in this would be a five star app. ### 5/5 — App *2025-04-30, version 10.11* Great App easy to use --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*