# eGovPH — user reviews > 601 indexed App Store user reviews of eGovPH by DICT eGovernment, rated 4.60/5 from 3,151 ratings. - Source: https://appshunter.io/ios/app/egovph/id6447682225/reviews - App overview in markdown: https://appshunter.io/ios/app/egovph/id6447682225.md - Rating breakdown: 5★ 2,501 · 4★ 307 · 3★ 114 · 2★ 45 · 1★ 184 ## What do users think of eGovPH? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 👍 User-friendly interface - 🚀 Convenient one-stop app - 🚀 Streamlines government services - 🚀 Efficient travel process - 🚀 Impressive facial recognition - 👍 Smooth registration process **Cons** - 🐛 Buggy and unstable - 🐛 Inconsistent login/registration - 🐛 Camera issues for photo capture - 🐛 Slow response times - 🐛 Crashes frequently - 🔒 Security and privacy concerns - 🤔 Confusing user experience **Commonly reported bugs** - Unable to log in with email - Registration process often fails - Passport photo not recognized - Facial recognition not working properly - App crashes during use **Most requested features** - Allow login with international phone numbers - Integrate more government services - Provide clear instructions and guidelines - Improve photo capture and verification process - Add option to update personal information ## Newest reviews (12 of 601) ### 2/5 — EGovPH *2026-08-11, version 2.7.7* Trying to input my information for Philippines drivers license it won’t let me complete the information ### 4/5 — Useful *2026-07-22, version 2.7.7* Getting better ### 2/5 — Glitchy on mobile app *2026-07-20, version 2.7.7* Works better on the PC ### 4/5 — Server speed *2026-07-16, version 2.7.7* I personally like the speed of this system and multiple departments however, some of them are not functional or empty. I wish the other major government agencies such as LRA has the same speed from login to processing requests online. Their system is like in DSL era. The purpose is great but the technology that supports it is from the dinosaur age. ### 1/5 — Over-Complicated *2026-07-14, version 2.7.7* Having to wait “7 Working days” for a QR Code to enter a country is super ridiculous. Especially when you have a quick upcoming trip. This is where they get you to expedite a process and pay $60-$70 for a quick “expedited” QR Code. And the crazy part about this, you still have to wait another “30 minutes” just for your file to be “reviewed”. ### 4/5 — Please introduce a dark mode icon *2026-07-08, version 2.7.7* Please introduce a dark mode icon ### 1/5 — Keep denying *2026-07-07, version 2.7.7* Not reliable keeps denying my request all information input was accurate. ### 2/5 — Digital Drivers License *2026-07-06, version 2.7.7* Must include also the DRIVERS LICENSE as one of the available Digital ID’s not only in the LTO Portal ### 1/5 — Etravel app *2026-07-06, version 2.7.7* I have tried and tried and tried again and again to unload my passport and it always gets declined. ### 1/5 — Dumbest App Ever *2026-07-05, version 2.7.7* Fire the person(s) who created this abomination. ### 1/5 — Very inconvenient and hussle *2026-07-02, version 2.7.7* Approval of the account takes forever and editing the personal information won’t let you do it. ### 4/5 — Good *2026-07-01, version 2.7.7* It would be a 5 star rating if you include social security services in this portal. ## Most critical reviews (10 lowest-rated) ### 1/5 — Phone/cell number change access *2026-08-23, version 2.7.7* It does not allow to change phone number. You have to improve its access to the member/owner. ### 1/5 — Zero star!!!! *2026-08-21, version 2.7.7* Always hanging bulok na server gaya ng gobyerno bulooook ### 1/5 — Update *2026-08-19, version 2.7.7* Most services, at walang silbi, LTO DIGITAL hanggang ngayon NGA NGA parin. ### 1/5 — Support team for outside Phils. is not updated, too complicated just to change email address *2026-08-15, version 2.7.7* Cannot change email address. Multiple tries still failed to verify. Support team does not respond. Don’t know how to get my QR code this Dec. when I fly into Cebu. Email courier will no longer exist by end of Aug. ### 1/5 — Terrible *2026-08-13, version 2.7.7* Terrible!!! ### 1/5 — Text Message DISCREPANCY *2026-08-10, version 2.7.7* I apply online to renew my NBI clearance.Paid and delivered to my address. I received a text message that it’s updated to my eGov account. BUT ITS NOT. In addition, I addressed 2 other issues last months about my OWWA experience online and PAG IBIG accounts. Nothing has been resolved. Specially my MP2 account (Pagibig mistakenly posted my advanced payment that should be for 4 months and they posted it for only single month). I submitted the payment proofs and yet they wanted me to send letter? So incompetent and inconvenient to deal…. ### 1/5 — Not user friendly *2026-08-04, version 2.7.7* I am an IT professional, and I found your app to be very difficult to understand and navigate. ### 1/5 — Nothing works *2026-07-31, version 2.7.7* Stupid app ### 1/5 — Ecav *2026-07-19, version 2.7.7* Always server error. Hard to connect even with strong WiFi ### 1/5 — kalokohan *2026-07-17, version 2.7.7* diko gets puro nalang no connection sabi ng iba idelete daw tas iinstall wala parin tapos i off developer ganon parin tapos savi mag tect sa gmail ng national id nagrespond kinuha info tapos di na nag reply sabi pumunta sa malapit na psa sabi nila doon wala silang mga alam di sana dinalang kayo nag trabaho tapos may mga numbers and gmails sa egov app na nakalagay di naman matawagan kukuha ng passport di makakuha dahil sa mga pautot buysit ## Most praised reviews (10 highest-rated) ### 5/5 — Awesome System *2026-08-23, version 2.7.7* This will be a perfect system for a new Filipino ### 5/5 — Good app *2026-08-05, version 2.7.7* thank you for making it easy for the filipinos ### 5/5 — Amazing *2026-07-28, version 2.7.7* So easy to use! ### 5/5 — Very good *2026-07-23, version 2.7.7* Very good ### 5/5 — All-in-One App *2026-07-22, version 2.7.7* This eGovPh app provides a world class virtual platform and great opportunities that can cater all essential government services to all Filipinos around the world that makes an ease business transaction quickly without any hassle or issue. ### 5/5 — Happy *2026-07-19, version 2.7.7* Very good and convenient ### 5/5 — Super easy *2026-07-18, version 2.7.7* Amazing service ### 5/5 — Easy access app *2026-07-01, version 2.7.7* I love the app. It’s more convenient. I find this app more easy whenever you have a document that you need to find. DL, BC, MC,and etc. I usethis app to enter to the country which more convenient and hassle free. Thanks for making this app more accessible. ### 5/5 — Cebu City *2026-06-28, version 2.7.6* I’m Bruno from America and I’m interested in apartment there in Cebu City ### 5/5 — 🤩 *2026-06-26, version 2.7.6* Great and amazing --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*