# EI + — user reviews > 237 indexed App Store user reviews of EI + by Emirates Islamic Bank P.J.S.C, rated 4.70/5 from 4,545 ratings. - Source: https://appshunter.io/ios/app/ei-plus/id1499264261/reviews - App overview in markdown: https://appshunter.io/ios/app/ei-plus/id1499264261.md - Rating breakdown: 5★ 4,001 · 4★ 200 · 3★ 81 · 2★ 44 · 1★ 219 ## What do users think of EI +? Overall sentiment: negative **Pros** - 🚀 Excellent - 🚀 Easy to use - 🚀 Secure and easy access - 🚀 Impressive UI/UX and features - 🚀 Instant transfer to mobile - 🚀 Easy access and easy to use - 🚀 Secured and easy banking - 🚀 Recommended - 🚀 Easy app and safe way for banking - 🚀 Great app - 🚀 Easy access and easy to use - 🚀 Excellent service - 🚀 Excellent app and very easy to navigate - 🚀 Amazing improvement - 🚀 Excellent bank with great efficiency and customer service **Cons** - 🐛 Doesn't work, app crashes - 🐛 Impossible to reach customer support - 🐛 Unfriendly app, confusing, and not user-friendly - 🐛 Terrible app, doesn't function properly - 🐛 Complicated to use, not user-friendly - 🐛 Slow and not user-friendly - 🐛 Useless app, outdated system - 🐛 Complicated and difficult to use - 🐛 Can't login, not eligible to use - 🐛 App crashes, slow response, issues with face detection - 🐛 Bugs, glitches, and issues with the new app **Commonly reported bugs** - Credit card balance and transactions not updating - Can't access credit card details - Lost all beneficiary accounts and historical data - Unable to transfer money, international transfers not working - Forced to re-enter all account details and beneficiaries **Most requested features** - Increase credit card limit - Provide a link to relationship manager - Add more communication options - Improve customer service and response time - Restore old app features and functionality ## Newest reviews (14 of 237) ### 2/5 — Not simple *2026-08-08, version 16.20.1* App is not user friendly ### 4/5 — Issue *2026-06-22, version 16.18.0* Today , i faced issue in the supermarket because i couldn’t able to use my card ,reason for “expired of the record of Emirates ID” from the bank , which was not informed totally and i had to call service and make a phone call to fix the issue for more than 25 minutes call. And we found out the reason at last . Not totally acceptable . Why there’s no informations about expired of ID record ?!!!!!! You just wasted my time ### 4/5 — Last Update Killed App (Update) *2026-05-27, version 16.17.1* There was an update which killed the app for me where the app would require FaceID on startup. This issue was resolved and I am able to use this app as before. Thank you to the developer for fixing this. Overall it’s a solid banking app. There are a few issues with clarity around how to manage some things. ### 2/5 — Functional but spammy *2026-05-25, version 16.17.1* Does the basics of what you’d want but the constant pop-ups for everything are so aggravating. You shouldn’t have to dismiss “offers” (which feel a bit like shady marketing) more than once but it’s always 5 taps of hiding ads before you actually get to the app. ### 5/5 — Happy Customer *2026-05-07, version 16.16.0* Excellent Service ### 5/5 — Alain *2026-04-24, version 16.15.1* ❤️👌👌👌 ### 4/5 — تصحيح الكاميرا *2026-04-08, version 16.14.2* كنت اريد المسح على qr code ولاكن على الرغم من ان هاتفي آيفون 15 برو ولاكن عندما اريد تقريب الكاميرا لا يمكنني وفقط تظهر الكاميرا مشوشه ولا يمكنني عمل زوم لل qr code الذي في البطاقه ### 5/5 — Mobile *2026-04-04, version 16.14.0* Improvements of service ### 5/5 — Anas *2026-03-29, version 16.13.4* Very easy and efficient app ### 5/5 — Juma *2026-03-12, version 16.13.0* Number one ### 5/5 — Good *2026-03-12, version 16.13.0* Good ### 5/5 — Dr *2026-02-24, version 16.12.0* Easy to easy! Simplicity! Well done! ### 2/5 — Cannot call number *2026-02-13, version 16.12.0* Why can’t I call the number on the app that says call? ### 5/5 — The best bank application *2026-02-04, version 16.11.0* Very easy to use, intuitive. 👍🏻 ## Most critical reviews (10 lowest-rated) ### 1/5 — Last Update Killed App *2026-05-08, version 16.16.0* I am no longer able to log into the app. I am unable to use Face ID for security and personal reasons. It doesn’t seem to be a way around the new feature that requires Face ID. So the application is now useless to me. ### 1/5 — Latest update has a bug *2026-05-07, version 16.16.0* Latest update has a bug doesn’t allow to log in keeps saying Face ID settings! ### 1/5 — Limited Payment Options *2026-05-02, version 16.15.1* I got the new Amazon Credit card and am being told that there is no way to pay it through the app unless you open a current account as well with EI. That means no auto-pay option and to pay the credit card you either have to set up manual transfers or deposit cash in an atm. ### 1/5 — Waste my time keep waiting *2026-04-21, version 16.15.1* They kept me waiting for almost an hour to speak one of the agent and no one answering my message they to wait for to minutes instead i wait for an hour and they tell me after waiting for an hour they tell me that there’s no agent available they should tell that early and not kept me waiting for an hour it’s a worse customer service ### 1/5 — Dysfunctional app *2026-04-07, version 16.14.2* The app is useless for anything other than the most basic services. It’s impossible to contact someone; WhatsApp banking is an infinite loop of self-service; and you cannot raise a service request to save your life on the app. This is very disappointing in terms of functionality. ### 1/5 — Limited Payment Options *2026-02-14, version 16.12.0* I got the new Amazon Credit card and am being told that there is no way to pay it through the app unless you open a current account as well with EI. That means no auto-pay option and to pay the credit card you either have to set up manual transfers or deposit cash in an atm. ### 1/5 — Can’t find basic functions *2026-01-13, version 16.10.0* Can’t find basic functions ### 1/5 — Just use SMS for approval *2025-12-13, version 16.8.2* What is the point of having multiple steps to go in the shoddy EI app to approve purchases? SMS works perfectly well. The new system is hopeless ### 1/5 — لا انصح به *2025-10-20, version 16.5.0* موظفي البنك غير جديرين بهذه الوظيفه ### 1/5 — The worst *2025-10-17, version 16.5.0* The worst bank and app ever ## Most praised reviews (10 highest-rated) ### 5/5 — Good service *2026-07-31, version 16.20.1* Good service ### 5/5 — Others Card shows in my app related to my son where his account already separate from my account *2026-07-16, version 16.19.3* Every time I have an IT issues technical and no body know why or want to take action .. just I would thanks customer care and my account manager for there follow up ### 5/5 — Customer care *2026-07-15, version 16.19.3* More than 5 years get brilliant service from Lovely EIB ### 5/5 — The Best online banking services in the UAE *2026-06-28, version 16.19.0* This is The Best online banking mobile app in the UAE by far. With simple and easy navigation throughout the services. ### 5/5 — Good app almost perfect *2026-06-27, version 16.19.0* Keep up the good work ### 5/5 — Payments *2026-06-26, version 16.18.0* Easy ### 5/5 — امل *2026-06-15, version 16.17.1* ممتازه جدا جدا وسريعه ### 5/5 — Imran *2026-06-04, version 16.17.1* Great service ### 5/5 — Great app *2026-06-01, version 16.17.1* Easy to use ### 5/5 — Best Banking App *2026-05-23, version 16.17.0* This is one of my favorite banking apps --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*