# ekar Car Rental — user reviews > 139 indexed App Store user reviews of ekar Car Rental by ekar fz llc, rated 4.53/5 from 213 ratings. - Source: https://appshunter.io/ios/app/ekar-car-rental/id1068848847/reviews - App overview in markdown: https://appshunter.io/ios/app/ekar-car-rental/id1068848847.md - Rating breakdown: 5★ 178 · 4★ 11 · 3★ 3 · 2★ 0 · 1★ 21 ## What do users think of ekar Car Rental? Overall sentiment: negative **Pros** - ⭐ Excellent service and app - 🚀 Easy and fast to use - 👍 Convenient and affordable - 🤝 Helpful customer service **Cons** - 🐛 Buggy and unreliable app - 💰 Unexpected and hidden fees - 🚗 Poor vehicle condition and maintenance - ❌ Unresponsive and unhelpful customer support **Commonly reported bugs** - App crashes and login issues - Incorrect car location information - Booking and payment processing problems **Most requested features** - Expand car availability across cities - Improve in-app navigation and instructions - Provide more transparent pricing and policies ## Newest reviews (14 of 139) ### 2/5 — Bad App *2025-09-30* The app is not working properly and keeps showing error 503. It is very difficult to use. ### 1/5 — The worst car rental I have ever dealt with *2024-12-23* I was charged for a car which was not in working condition, only to be reimbursed with app credit, forcing me to rebook with them to get my money’s worth, second car I booked also not in working condition, when I called customer service they offered to yet again reimburse me to take a taxi to another car that’s in working order, a never ending loop of my money being trapped with app credit, finally I found a car I could use, which was in terrible condition, low tire pressure, dirty on the outside and the inside, and to top it all off they charged me 60dhs because they claim the tank was 56% when I booked and 50% when I returned it even though I sent a photo of the gauge stating it was more than what they claimed, including receipts of the refuel. If you wanna get scammed with hidden fees you will have a great time using this app ### 1/5 — Deducting a balance from the card *2024-12-12* No one puts the card of the bank, he deducts every bench ### 1/5 — شركة يهمها المال فقط *2024-12-09, version 8.6.5* اذا كنت تريد خسارة نقودك فتعامل معهم ### 1/5 — عدلو البرنامج *2024-11-22, version 8.6.4* برنامج زفت يعلق ولايفتح الحساب ### 1/5 — Bad quality and hidden costs *2024-11-20, version 8.6.3* They don’t do a good job of looking after the cars and making sure that they’re serviced and cleaned regularly. There are also many hidden costs over and above the advertised price. Not to mention the allowed daily mileages are a joke, given how expansive Dubai is, and the overhead fees are exorbitant. Avoid. ### 1/5 — Scam *2024-10-22* In theirs cars inJeddah they claim that u car rent per minute however it’s a scam cause u can’t end the trip ,though u follow all instructions and take pics the. Once the key is inside and car is parked and locked .. won’t let u end the trip cause “ignition is on” though it’s off for 30 mins!! What makes is it a full blown scam is that no customer supper within the app .. so they steal u while u only get to watch 😂 ### 4/5 — Incredibly easy app and service *2024-10-17* The ease of use is amazing! The cars are great and well placed around town. The only negative i would say is that they dont cover Saadiyat island in Abu Dhabi and there is no email to warn you that your documents have expired before u actually use the app after some time. ### 1/5 — .. *2024-09-02, version 8.5.8* التطبيق تعبان مره تسوي لك حساب وفجاه يطردك ولا تقدر تدخله او تسوي ثاني لان اللي طردك مربوط برقم جوالك 😀؟؟؟ ### 1/5 — The WORST service ever. *2024-08-23, version 8.5.7* DO NOT try this app, very bad service with a terrible app. I tried to end the rental, but the app keeps crashing. Now the car is over due and the car will be towed and they blame me for not ending the rental WHILE THE APP KEEPS CRASHING!!!! Its a trap, DO NOT FALL FOR THIS TRAP!!! Disgusting app miserable employees and terrible service!!!!! ### 1/5 — unpleasant experience! *2024-08-03* I recently had a very disappointing experience with the ekar application. The app itself was extremely frustrating to use, with numerous glitches and issues that made the process of renting a car unnecessarily complicated. To make matters worse, the customer service was absolutely terrible. When I reached out for help, the responses were slow and unhelpful. It felt like the representatives were not interested in resolving my issues at all. Overall, my experience with ekar was horrible, and I would not recommend this service to anyone. ### 1/5 — محاولة استغلال وسرقة العميل *2024-07-30, version 8.5.5* للأسف الشديد اسوأ شركة تعاملت معها حاولت الشركة انها تدفعني مبالغ زجاج متشقق بسبب أشعة الشمس والحرارة مع محاولات التواصل واثبات وتزويد الشركة بالصور الي تثبت عدم تسببي بضرر تشققات الزجاج و بعد كل النقاش رفضت قبول الشكوى وخسرت عميل كان يستفيد منهم بشكل شهري ### 1/5 — Worst service and experience *2024-06-25* Everyone is giving one star review because its true , this company is nothing but a scam , for pay per minute its a lie, its a pay per 10 minutes so if u drive 11 minutes they will charge you 20 minutes, And if you rent car and its not working like batterie or fuel at 0 or anything they will tell you no refund you are out of luck , thats what happened to me , most of cars are broken and not working , Customer service doesn't exist ! U need to send email and wait hours under the sun Worst experience ever ### 1/5 — The WORST COMPANY *2024-06-01, version 8.5.1* By far the wirst app, the worst service. I do not recommend working with them. Very unprofessional, they will give you headache nust when you thought renting a car is not. They also charge you in weird ways. The cars come with low fuel. Trust me, do not use. ## Most critical reviews (10 lowest-rated) ### 1/5 — التطبيق *2025-11-21, version 8.7.7* التطبيق مو شغال ### 1/5 — اسوء تطبيق محد يرد عليك *2025-07-10, version 8.7.7* حجزت سياره واخذو الفلوس وبعدها مقدر اركبها لان التطبيق معلق ولا احد يرد من خدمه العملاء سواء اتصال واتس تويتر ### 1/5 — لا انصح بها *2025-06-16, version 8.7.7* تم ايجار سياره متهالكه ديكورات متكسره واصوات من تحت مص ومساعد والمكينه فيها اصوات والكفرات تطلع صوت تحبيل رجه اثناء القياده ولم يتم تغيرها ورفض الموظف اني اسوي انهاء الرحله يقول ما تقدر تستاجر سياره غيرها ورايح يتواصل معك الدعم الفني ### 1/5 — Really bad *2025-05-31, version 8.7.6* Having constant issues with the app - if you try to call the phone is constantly unavailable. The device doesn’t even show the car after doing all the verifications… ### 1/5 — تلاعب واخذ فلوس من غير حق *2025-05-26, version 8.7.5* تطبيق سي جدا جدا تستاجر عنده ساعه ولا سنه كله نفس الشي وعادي جدا يطالبونك بفلوس مالهم حق فيها انا مستاجره منهم من سنين وسلمت لهم السيارة من وقتها وسليمه وكل شي اكتشف بعدها بكم شهر يقلوا هاتفي فلوس السيارة فيها اضرار .. واش يضمن لي انه هذي الاضرار مني انتم استلمتوا السيارة ولا فوقها بكل كلاحة وجهه يرفعوا المطالبه في سمه .. هذا كذب وافتراء تشوفوا كيف تجيبي فلوس بطرق مخالفه للقانون بس عشان تغطوا على مشاكلكم وتكبروا جيوبكم ### 1/5 — هذا *2025-05-20, version 8.7.4* أخذت السيارة و هي متعطلة بدون سابق انذار و بدون ما يكتبون، جلست انتظر الفني ٣ ساعات و لا بعد جاني بدون معدات تصليح ولا شي يقول نروح سوا للمحطة و أنا جاي من مكان بعيد في الحر، حتى ما تنزلوا يرسلون سيارة جديدة، أول مرة و آخر مرة أتعامل معهم ### 1/5 — تطبيق سيء وتعامل سيء *2025-04-11, version 8.7.3* من ثلاث ايام أحاول احجز سيارة. مرة مشكلة في تسجيل الدخول ومرة مشكلة في وسيلة الدفع حاولي غيريها. ولما دفعت وحجزت الغوها بكل بساطة ورجعوا المبلغ بسبب ان الطلب غير مسجل وان ماعندهم أسطول سيارات؟! اقلها تبلغوني بدري ما تخلوني انتظركم!!!! الله لايوفقكم ### 1/5 — تطبيق حرامي وياخذ مبالغ من غير حق *2025-04-05, version 8.7.3* السيارات عمرها ماكانت نظيفة وفوقها السيارة يوم بـ 114 ريال مع كود خصم صارت بـ 96 ريال سحب من بالبطاقة 121 ريال قبلها ماخذين 3 ريال تجربة بالبطاقة ولا رجعوها ولا ياحسبون فيزا ياخذون مدى بس ### 1/5 — The worst company ever *2025-02-03, version 8.6.8* They didn't let me use the car because I was on a reentry visa which it wasn't mentioned it will be an issue when I was paying for the car. When I asked for refund they were trying to find excuses and never refunded my money. They are a scam! Don't go with them. They are ripping off people. ### 1/5 — ليس هناك مصداقية *2025-01-24, version 8.6.8* ليط هناك مصداقية والتعامل سيء وعدم وجود ادارة للشركة تقدر ترجع لها او تشتكيها ## Most praised reviews (10 highest-rated) ### 5/5 — Excellent ride *2025-05-19* Clean modern and convenient car. Very helpful app and affordable and lastly the customer service agent, I think his name was Muhammed; Egyptian guy. He was so helpful and supportive ### 5/5 — Great service *2025-05-15, version 8.7.4* Super easy app to use, car was clean when I picked it up and when my car was in the garage a lot longer than expected I was able to extend the hire without changing cars. Highly recommend, fantastic service. One area of improvement would be to have the option of a pick up service of outside the green zones, but nothing that would stop me using again. ### 5/5 — ممتاز *2025-04-24, version 8.7.3* تطبيق حجز سيارة من المطار رائع للغاية وسهولة الحجز والاسعار رهيبه ⭐️⭐️⭐️ ### 5/5 — الرياض *2025-01-07, version 8.6.5* يجب التوسع في مواقع السيارات ### 5/5 — Excellent experience *2024-11-30, version 8.6.4* Very easy process, with highly responsive customer service ### 5/5 — Simple and Efficient *2024-11-02, version 8.6.2* Easy to just pick up a car, helpful customer care team and super convenient. Just had a great day exploring Riyadh !! ### 5/5 — ا *2024-04-24, version 8.4.8* تطبيق سهل وتجاوبهم سريع ### 5/5 — ايجار وتأجير سهل *2024-01-26, version 8.4.3* رائعين وسهل الاجراءات وتنوع بالخيارات والأسعار رائعة ومعقولة ### 5/5 — Mr Vishal Minhas *2023-12-29, version 8.4.2* Extraordinary service and so much of flexibility for people without their own car. ### 5/5 — Easy to use great UI design *2023-11-05, version 8.4.0* Great app easy to use. Seamless payment and TAMM integration --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*