# eKeypad M1 — user reviews > 94 indexed App Store user reviews of eKeypad M1 by eKeypad Mobile Solutions LLC, rated 2.40/5 from 22 ratings. - Source: https://appshunter.io/ios/app/ekeypad-m1/id296203899/reviews - App overview in markdown: https://appshunter.io/ios/app/ekeypad-m1/id296203899.md - Rating breakdown: 5★ 4 · 4★ 3 · 3★ 1 · 2★ 3 · 1★ 11 ## Newest reviews (13 of 94) ### 4/5 — Pretty good ap *2021-06-03, version 3.6.2* I have been using this with my M1 Gold for nearly 10 years and it does what I want. When the inevitable glitch occurs occasionally, the support is first class. ### 4/5 — Updated! *2021-03-06* Thank you for finally proving an update. ### 3/5 — Groan ek M1 app broken again *2020-08-28, version 3.4.42* Latest update again doesn’t work. Crashes instantly. Tried to report on site but needs captcha, but doesn’t offer a captcha. Pls fix ASAP. Normally great app. ### 2/5 — Stopped working *2019-09-30, version 3.4.12* Was a great App that just stopped working a month ago!! First we were told there hadn’t been an update and now we are being told that there was an update?? Either way we are still waiting for a patch to fix the problem. Won’t store any new settings and has forgotten or lost who we are ? Very frustrating ☹️ ### 2/5 — Always a little buggy *2019-09-23* Latest update corrupted our profile. Was lucky enough to have not updated on another device and was able to import the file. Not the easiest interface to use. ### 1/5 — Update has caused me grief *2019-09-17, version 3.4.12* This update has been nothing but painful. I can not access my home because of your incompetence. Very dissatisfied. ### 1/5 — Latest update is a disaster! *2019-09-17, version 3.4.12* Doesn’t work!!! Please fix ASAP!!! ### 1/5 — Not working since last update *2019-09-16, version 3.4.12* The app is now useless. It won’t save any configuration details. Used to work but now not. Needs to be taken off App Store. Don’t buy! ### 3/5 — Latest update doesn’t work *2019-09-14, version 3.4.12* Prior to the latest update it was working perfectly. Now it doesn’t save the config file and lost all the connection info. When trying to I put all the data again it never saves. If they fix that, it’s back to 5 stars. ### 3/5 — Lost profile *2019-09-14, version 3.4.12* Same issue. After upgrade lost profile. Fortunately I could restore from the profile backup. I hope the developers fix this as soon as possible. Otherwise great app. ### 1/5 — Not working anymore *2019-09-08, version 3.4.10* My automation system has disappeared. I have put all the info back in. It synchronizes. Then after reopening it’s not there. I have done this multiple times. Help. ### 2/5 — broken *2019-09-06, version 3.4.8* last update killed the app lost all data and won’t restart ### 1/5 — Outdated Non Working Garbage *2018-11-16* This app was outdated by 10 years when it was first deployed. Do not download, absolute garbage, externally slow and almost never work. HATE IT ## Most critical reviews (10 lowest-rated) ### 1/5 — Stopped working, waste of money *2024-05-02* Paid for the app, worked fine till IOS 17.4.1, then quit. Won’t even get to load screen. If no fix avail, I’m going to request refund. ### 1/5 — Good app for the early 2000s not for 2023 *2023-09-28, version 3.8.28* If app cost a lot of money but yet no improvement at all since I got it 10 years ago. If I used the app then let use the phone for something else and come back to the app it would not reconnect. I would have to close the app then re open it for a 50% chance of it connecting. When it switched from cellular data to wifi it will have to be closed then re open. I wouldn’t recommend this app unless they bring it up to date with 2023. ### 1/5 — 3.8.28 *2023-03-30* After this update, it stopped working….Can even use it! ### 1/5 — Latest updates made app 0$ *2020-08-28* Latest update killed the app unusable. Developer doesn't provide any suggestions and trying to leave comment on his website last line before submit makes it impossible. Not COOL 🤬 ### 1/5 — The family share is no working *2020-01-26, version 3.4.16* I am so frustrated with that app I pay and the app never allow me to share with my family!!! ### 1/5 — Can’t share backups *2019-11-21* Can’t share backups. You have to use Apple cloud. Not a happy customer ### 1/5 — Not working *2019-11-10* Most recent update deleted my device profile. When I try to add my device back in, app crashes and profile never gets created. This app is now totally unusable. ### 1/5 — App no longer works *2019-10-28, version 3.4.12* I lost my config about a month ago which coincides with the update. The company that did the install of my M1 system have not been able to get it to work. Please fix the issue ASAP! ### 1/5 — Latest version is very buggy and lost my profile. *2019-10-07* This needs to get fixed. Horrible version. ### 1/5 — After latest update, nothing works *2019-09-25, version 3.4.12* After the latest update, everything disappeared, it is now a blank screen. It was working ok before update. ## Most praised reviews (10 highest-rated) ### 5/5 — Solid app *2025-11-19* I’ve been using this for over 10 years and it does everything I need to control two Elk M1 systems. I have multiple devices connected to the M1’s—thermostat, hot water circ pump, door bell, temperature sensors—and this app handles everything flawlessly. Developer has always been very responsive. ### 5/5 — Worth it! *2023-02-20, version 3.8.28* Excellent app that ties together alarm and CBUS controls. You can see from the reviews there was a major fault with an update a few years ago, but the customer service to troubleshoot the issues was quick and responsive, and the subsequent version update to complete the fix did the job. Since then has remained an excellent app to connect to and control your home’s features. Provided the developer remains committed to fixing issues as they occur and updating the app as iOS changes over time then it is worth the high initial outlay. Great app which is an integral in my daily life! ### 5/5 — Great Application *2020-08-31* The developers have recently made significant improvements and bug fixes. I find the app helpful for managing my Elk M1 Golds. ### 5/5 — Excellent support *2020-08-29, version 3.4.44* Great product. Very prompt and helpful support. ### 5/5 — Great app, *2020-05-30* Jayson is always working yo make this app better. If you have a problem he is right on it. So of you may want to reevaluate your reviews. Michael with Intergrated alarm technologies, Inc. San Diego, California ### 5/5 — Works but you pay for it *2020-01-27, version 3.4.16* Though expensive, it is a very reliable app and very responsive. Add-on features are inexpensive. The support is VERY good, exceptional and responses have been immediate when an issue arises with well detailed responses. Good things cost money, this is worth it ### 5/5 — Exceptional Help Desk Support *2019-09-18, version 3.4.12* After encountering our first glitch after several years of use we received exceptionally fast and surprisingly helpful and simple steps to take to resolve our issue! Thankyou ### 5/5 — Updated review. Works great now. *2017-02-01, version 3.0.20* In the past I have had numerous problems with this app and connecting to my M1Gold. Since updating to the latest firmware for the Elk Ethernet module, ekeypad has worked flawlessly. I'm hoping that future updates don't break the app again. My only issue is paying $49 for an app that should be supplied for free from Elk. It is sad that such a high end panel doesn't come with an app. However, I don't blame the developer for filling the need though. ### 5/5 — Wow! Yeah.. I said it... *2016-12-30, version 3.0.20* This is the absolute best Elk Security system app hands down. Flawless performance with endless options and capabilities. I've had quick response to questions. Hats off to this developer and I look forward to their thoughtful and comprehensive updates in the future. Still the best M1 alarm system app! Great update -- thanks again. ### 5/5 — E keypad *2016-06-26, version 3.0.2* I purchased there app 6 years ago and they have always supported there product. I recently had to swap out a modem, and after that I some issues connecting to my home automation. I emailed them through there in app link. And they walked me right through it. Quick response and always upgrading there product to make it better, and incorporate new technology. Would recommend to anyone. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*