# EL AL — user reviews > 253 indexed App Store user reviews of EL AL by EL AL Israel Airlines Ltd., rated 4.40/5 from 1,331 ratings. - Source: https://appshunter.io/ios/app/el-al/id424006807/reviews - App overview in markdown: https://appshunter.io/ios/app/el-al/id424006807.md - Rating breakdown: 5★ 1,046 · 4★ 78 · 3★ 35 · 2★ 25 · 1★ 147 ## What do users think of EL AL? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Intuitive interface - 🚀 Efficient - 🚀 Smooth booking process - 👍 Functional and well-designed - 🚀 Responsive and fast - 👍 Convenient - 👍 Excellent service - 👍 User-friendly - 👍 Organized information - 👍 Straightforward - 👍 Excellent app experience **Cons** - 🐛 App not working/crashing - 🐛 Login issues - 🐛 Service unavailable - 🐛 Unstable/unreliable - 🐛 Poor user experience - 🐛 Difficult to navigate - 🐛 Limited functionality - 🐛 Outdated design - 🐛 Slow performance - 🐛 Lack of key features **Commonly reported bugs** - App crashes on login - Service unavailable error - Unable to access account information - Inconsistent behavior across devices - Difficulty changing flights or seats **Most requested features** - Add Apple Wallet support - Improve customer service accessibility - Enhance seat selection and management - Provide more language options - Improve app stability and reliability - Streamline login and account management ## Newest reviews (14 of 253) ### 2/5 — Abusing notifications for ads is not ok *2026-08-13, version 10.94* The one thing worse than abusing notifications for ads is sending ad notifications at night. The only good thing about this app is that it is not as bad as the website. ### 2/5 — Not for tracking *2026-08-06, version 10.93* Doesn’t provide updated info for tracking ### 3/5 — Improved but still not great *2026-07-27, version 10.93* Although the app has recently improved (with features that have long overdue like changing the flight in the app and adding a Passkey) some of the flows are not intuitive and there are several annoying bugs. For example, after check in my current flight disappears from the flight list 🤯 My baggage allowance is ALWAYS incorrect and based on the class rather than my status (for example for premium economy I see 3x50lb instead of 70lb which I am allowed to bring as a PL member). The “upgrade” flow is very annoying and you need to go back to the Home Screen to pick a different option. The “flight details” button for the individual flights is not prominent enough and is camouflaged by the background. There’s no timeline to see my future points and diamonds by quarter like other airlines display, etc. etc. El Al - I know you can do better than this. It’s 2026. ### 5/5 — God bless Israel *2025-09-11, version 9.84* Best flights ### 5/5 — El Al Up Up Safely and Happily to TLV *2025-09-11, version 9.84* 5 stars out of 5 ### 4/5 — Solid app *2025-09-07, version 9.84* Easy enough to navigate. ### 5/5 — Smooth booking *2025-09-06, version 9.84* Great app ### 4/5 — Pros & cons *2025-09-06, version 9.84* Like the face id. Need better page formatting to view all uncut content ### 4/5 — Good App *2025-09-06, version 9.84* Easy to use in all aspects, login, bookings, trip registration ### 5/5 — Best app for me *2025-09-04, version 9.84* I’m from Israel and for me El Al is the best for me and my kids if your using any other app to get to Israel don’t just use this app is faster and efficient ### 5/5 — Easy to navigate *2025-09-04, version 9.84* For a first time user of this airlines app, I was impressed how functional and intuitive it was to understand the data fields and to enter travel information properly ### 5/5 — Mr *2025-08-20, version 9.84* Excellent service ### 5/5 — El Al app easy to use *2025-08-18, version 9.84* Everything works and is intuitive ### 5/5 — אלעל *2025-08-11, version 9.84* אפליקציה נוחה לתפעול ## Most critical reviews (10 lowest-rated) ### 1/5 — Why can’t ElAl make an app that works? *2026-08-27, version 10.95* Really the most basic features don’t work reliably when every other airline manages to do it. Half the time I log in I can’t complete the action I’m trying to do. LAME. ### 1/5 — Terrible *2026-08-27, version 10.95* One of the worst UI I ever had to navigate to the point I felt the need to write this which I never do. Impossible to check in into my flight without paying extra for the available seats, loading times are terrible and just incredibly buggy and laggy to navigate all around. It’s terrible and I needed to vent even if it’s for no one ### 1/5 — Password *2026-06-24, version 10.81* How bad an app can be? Login doesn't work with Apple Password manager. Really? ### 1/5 — Worst airline app I used *2026-04-26, version 10.5* The app is broken and inconsistent I’m so many flows. I use usually United and Southwest app which are superb compared to El Al app. I suggest developers and product managers use both and learn how to improve the current app. ### 1/5 — Buggy and messy *2026-01-15, version 10.1* Buggy and messy ### 1/5 — Latest updated app stopped working *2025-10-19, version 9.85* App unusable since the latest update. Used to work very well but now continuously displays message that the service is unavailable. I’m not even able to log in. Uninstalled and reinstalled to see if that would help but no. I have an upcoming trip so this particularly problematic. Please fix whatever the issue is! ### 1/5 — So bad *2025-05-29, version 9.81* Everything is bad, the user experience, the checkin, the booking. Just bad! ### 1/5 — Error *2025-05-21, version 9.81* I deleted the app and downloaded again and it’s not working, keep showing error when I tried Face ID. ### 1/5 — Can’t even login to begin *2025-04-08, version 9.7* I downloaded the app and tried to login. every time i get a different error. once its wrong information and the other is we have server problem. nu be’met ### 1/5 — Great when it works *2025-01-21, version 9.4* I can’t check in and it hasn’t opened the whole time I’ve been in Israel. Very frustrating. ## Most praised reviews (10 highest-rated) ### 5/5 — Shahram Shamounpour *2026-08-26, version 10.95* My name is Shahram Shamounpour, and I would like to share my wonderful experience with EL AL. I originally had a flight from Tel Aviv to Los Angeles on August 19, but due to a change in my plans, I needed to return earlier. I called EL AL on August 16, and they were able to arrange a flight for me on August 17. What impressed me the most was: 1. They did not charge me any extra fee for changing my flight. 2. I explained that I had a hip replacement, and they kindly arranged a seat with extra legroom to make my flight more comfortable. 3. I requested a Mehadrin meal on very short notice, and they still went out of their way to accommodate me. 4. Most importantly, the entire experience felt like home. The flight attendants were extremely kind, helpful, and professional. Their warmth and personal attention made a big difference. I truly appreciate EL AL and the wonderful staff for taking such good care of me. Thank you for making me feel at home, even while flying thousands of miles away. ### 5/5 — Great app *2026-06-14, version 10.73* Amazing easy to use ### 5/5 — great *2026-02-22, version 10.2* don’t know mitch about the prices but i can definitely say that the food is good, screens are big and the flight attendant are super nice, would recommend ### 5/5 — Fire app *2025-10-19, version 9.85* Elite app ### 5/5 — Good App *2025-10-18, version 9.85* I use the ELAL all the time when I travel. It is easy to use for purchase of tickets, upgrading and even quick switches! ### 5/5 — Yoffi *2025-10-18, version 9.85* ELAL rocks. The app is getting better all the time. Both ground and inflight crews are one of a kind and the pilots are the best in the world. Amen. ### 5/5 — Easy and intuitive *2025-10-12, version 9.85* A great app that’s easy and intuitive to manage El Al flight bookings and many other things. Functional and looks great in design. ### 5/5 — Excellent ELAL *2025-10-08, version 9.84* Fast and efficient as a great airline should be ### 5/5 — Best airline with best food *2025-10-06, version 9.84* Great Israeli airline very punctual, new planes and great food ### 5/5 — א *2025-09-18, version 9.84* אא --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*