# El Paso Electric — user reviews > 75 indexed App Store user reviews of El Paso Electric by Meridian Integration, LLC, rated 2.00/5 from 131 ratings. - Source: https://appshunter.io/ios/app/el-paso-electric/id1579068277/reviews - App overview in markdown: https://appshunter.io/ios/app/el-paso-electric/id1579068277.md - Rating breakdown: 5★ 28 · 4★ 0 · 3★ 4 · 2★ 7 · 1★ 92 ## Newest reviews (17 of 75) ### 1/5 — do they even care? *2026-02-13, version 1.15.7* app is requesting me to sign in and its not letting me i also click on forgot password and it doesn’t work lol incredible ### 1/5 — Horrible app *2026-02-07, version 1.15.7* Super glitched out app might as well pay online completely use less ### 1/5 — Lame *2026-01-25, version 1.15.7* I don’t ever review apps, but this app sucks. Crashed out and apparently has been doing so for years seeing other reviews. ### 1/5 — App crashing *2026-01-18, version 1.15.7* I open the app and within 5 seconds it goes completely blank im unable to make payments. ### 1/5 — Turns blank *2026-01-09, version 1.15.7* I’ve deactivated the app, I’ve logged on and logged off, no matter what, it logs in for a few seconds and goes blank. I’m not able to use it at all. Please fix this, it’s so annoying! ### 1/5 — WORK ON THIS *2026-01-07, version 1.15.7* Worst app in the world, hasn’t work for like 1 month, it goes all white and you can’t do anything on the app ### 1/5 — App is a Disaster Recently *2025-12-30, version 1.15.7* Whatever/whoever they’re paying for maintaining this app….they’re getting ripped off. App won’t even load. Renders incorrectly with the username password and login buttons all smashed against the top of my phone. Can’t login. Just says something went wrong but fails immediately, like it’s not even trying. Deleted and reinstalled the app. No change. Used to work fine. Pure disappointment now. ### 1/5 — WORK ON THIS *2025-12-29, version 1.15.7* Worst app in the world, has a bunch of bugs sometimes it goes all white and you have to uninstall the app and reinstall it ### 1/5 — Sucks *2025-12-13, version 1.15.7* Felt forced to download this bc the website keeps saying my account number is “invalid” but the app keeps saying the same thing??? Also there is no back buttons you have to close app and open it back up just to go back ### 1/5 — Invalid *2025-11-06, version 1.15.7* Tried creating a new account says username already used so I tried resetting my password and the couldn’t find user name ### 1/5 — Abysmal *2025-09-30, version 1.14.6* Freezes, crashes, always loading and you can’t get any useful information out of it since it’s so slow. You’re better off calling ### 1/5 — No Customer Support *2025-09-08, version 1.14.6* The app or website do not have a section to reach customer support. I had auto-payment and they’ve taken out close to $800 in the past 3 weeks. I now have that as credit since I don’t owe them, but they still keep charging me. The app appears to have a glitch with payments registering. ### 1/5 — App screen issue *2025-07-24, version 1.14.5* When I open the app I’m able to see the screen for a couple of seconds then it goes completely white and I’m unable to navigate the app to do anything. ### 1/5 — App Junk *2025-06-03, version 1.14.4* The app opens and two seconds later it goes to a white screen and stays. It’s wordless. ### 1/5 — It doesn’t work *2025-05-29, version 1.14.4* I have tried to use this app multiple times. I have deleted it, redownloaded it and it doesn’t work. You get a flash or a screen and then and blank page. Do Better! ### 1/5 — Crashes *2025-05-14, version 1.14.3* The app lets you login and then right after it pulls up your account it crashes and the screen goes white. ### 1/5 — App doesn’t work anymore *2025-05-08, version 1.14.2* Every time I open the app, it opens for about three seconds, and then it just goes completely white. I’ve done everything I can. I used to work for Apple as a tech advisor. My iPhone is up-to-date my Internet is working. I’ve deleted and re-added the app. I’ve checked for updates. Nothing is working and it’s been like this for a few months. ## Most critical reviews (10 lowest-rated) ### 1/5 — App sucks *2026-08-10, version 1.15.7* Fix this stupid thing! ### 1/5 — App does not work *2026-08-06, version 1.15.7* As title claims app does not work. You’ll have better luck paying over the phone and or in person ### 1/5 — Crashes *2026-07-22, version 1.15.7* Just downloaded the app and immediately the app starts crashing you would think it being a big city they would get this handled ### 1/5 — Never works *2026-06-05, version 1.15.7* I’ve never been able gain full access my account through the app nor their website. This app is not the exception. 👎 ### 1/5 — Trash *2026-05-27, version 1.15.7* Seeing all other reviews … “2 years ago” you would’ve thought this app would have minimal work that needs to be done. I can’t even make an account! lol just trash. ### 1/5 — Dumbest developers, I swear *2026-05-13, version 1.15.7* The app goes to a white screen after logging in! ### 1/5 — Doesn’t Work *2026-05-12, version 1.15.7* App does not work goes white after being opened with in 3 seconds ### 1/5 — Horrible app *2026-03-17, version 1.15.7* Whoever is in charge of this needs to fix all the bugs it has I can’t see my account I can’t pay my bill, just take it off the App Store ### 1/5 — UNBEARABLY SLOW *2026-02-27, version 1.15.7* Very very slow to load and crashes all the time. I know they have the money to fix this and don’t understand why they don’t. ### 1/5 — Dumbest developers, I swear *2026-02-16, version 1.15.7* I am putting the correct password because it’s in my passwords app! Goddamn amateurs!! ## Most praised reviews (10 highest-rated) ### 5/5 — Great improvement *2025-04-01, version 1.14.2* Very improved app, user friendly, and great information for smart meters. ### 5/5 — Powerful and User Friendly *2025-03-26, version 1.14.2* The Smart Energy Tools are powerful, app is easy and convenient to use for bill payment. ### 5/5 — Satisfied customer *2025-03-12, version 1.14.2* I don’t usually write reviews, but I feel EPE is getting a very bum rap. With the rollout of smart meters across their NM service area, the functionality of the app is vastly improved. I feel like its capabilities vastly exceed what I would expect of my electric utility. ### 5/5 — Good app *2023-11-09, version 1.12.1* I’ve been using the app for over a year and I’ve always had a good experience. ### 4/5 — Convenient account access *2023-04-12* O ce set up this is a great way to check bill, do a home energy audit and see how my use compared to prior months or years. Looking forward to seeing my daily use when I get a smart meter later this year! ### 3/5 — it’s okay *2023-12-05, version 1.12.1* I transferred services to a different apartment and now when I open the app the screen goes all white and I can’t pay for the electricity. Please help ### 3/5 — Keeps crashing *2023-09-05, version 1.11.0* I log in, it pulls up then it crashes right after, even if I refresh the app. Usually I like the app, other then not being able to add my bank for automatic payments, it worked for me, but now I cannot use it at all because it keeps crashing! ### 3/5 — A FEE? *2021-09-23, version 1.1.2* The application is good, but why we have to pay for fee to make a payment? I’ll keep using my Bank payment method with no extra fee! Thanks anyways guys! ### 2/5 — Doesn’t work all the time *2026-07-16, version 1.15.7* The app VERY often closes out when I try and open it up. It stays on the loading screen for a really long time and doesn’t log me in. I have a hard time getting the app to work most of the time. When it works, it’s great. ### 2/5 — No funciona *2025-12-17, version 1.15.7* La usaba siempre para pagar y funcionaba muy bien, cambié de dirección y desde entonces ya no funciona para nada, se pone en blanco cuando intento escribir mi nombre de usuario o me dice que mi cuenta está bloqueada. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*