# El Pollo Loco - Loco Rewards — user reviews > 796 indexed App Store user reviews of El Pollo Loco by El Pollo Loco, Inc., rated 4.90/5 from 110,989 ratings. - Source: https://appshunter.io/ios/app/el-pollo-loco-loco-rewards/id1138437085/reviews - App overview in markdown: https://appshunter.io/ios/app/el-pollo-loco-loco-rewards/id1138437085.md - Rating breakdown: 5★ 102,618 · 4★ 5,300 · 3★ 964 · 2★ 394 · 1★ 1,713 ## What do users think of El Pollo Loco? Overall sentiment: neutral **Pros** - 🚀 Convenient curbside pickup - 👍 Easy to navigate app - 🚀 Allows pre-ordering for pickup - 👍 Rewards program **Cons** - 🐛 Coupon/offer redemption issues - 🐛 Inconsistent order accuracy - 🐛 Confusing user interface - 🐛 Delivery issues and lack of support - 🐛 Rewards program limitations **Commonly reported bugs** - App crashes on newer iOS versions - Location data not accessible - Inconsistent behavior when changing orders - Rewards not properly applied to purchases **Most requested features** - Add Apple Pay or mobile wallet payment options - Improve rewards program flexibility - Allow customization and substitutions in the app - Integrate delivery tracking and support - Streamline the ordering and checkout process ## Newest reviews (13 of 796) ### 4/5 — Menu glitch? *2026-08-30, version 4.3.0* It’s a good app. My only qualm is that once you add an item from a submenu, it takes you back onto the full menu and at the top, so if you want more things from the same section you have to choose it again. It’s a little annoying tbh ### 4/5 — CEO *2026-08-29, version 4.3.0* Hi this is the CEO of el pollo loco Anthony speaking here and I need a lifetime membership because there ain’t no way this is diabolical 🫪 ### 4/5 — Pick up orders *2026-08-24, version 4.2.2* Please add drive thru as an option ### 5/5 — The Crazy Chicken!!! *2026-08-23, version 4.2.2* El pollo loco will make you go loco!! ### 5/5 — Easy to use *2026-08-23, version 4.2.2* I enjoy having the app to order me food so I can just stop in and pick it up. ### 5/5 — Food *2026-08-20, version 4.2.2* Escondido California Pollo Loco has delicious food always with Pollo Loco’s chicken spices ### 5/5 — Loving it! *2026-08-20, version 4.2.2* Food always tasty ! ### 5/5 — El pollo loco *2026-08-18, version 4.2.2* Food was good ### 5/5 — Mr Mark *2026-08-18, version 4.2.2* Alan really help us out at the cashier. Great man so oh to him ### 5/5 — Deals *2026-08-16, version 4.2.2* Good deals ### 5/5 — Can’t beat the Pollo 1 *2026-08-16, version 4.2.2* I can’t get enough of this finger licking chicken 😋 ### 5/5 — Love *2026-08-14, version 4.2.2* Pollo Loco always makes me feel good about wat I’m about to eat… n it’s always delicious!😍 ### 5/5 — Best pollo *2026-08-14, version 4.2.2* Is so good! ## Most critical reviews (10 lowest-rated) ### 1/5 — Sucks *2026-08-30, version 4.3.0* This app will not let me open it because I have my old phone number registered, and there’s no way for me to delete it ### 1/5 — HORRIBLE APP *2026-08-30, version 4.3.0* Terrible app!!!!! Needs an update ### 1/5 — Worthless app *2026-08-29, version 4.3.0* Unable to use offers or rewards. Unable to place orders. Don’t receive reward points when placing orders in store. Frankly, just another example of a chain business that doesn’t care about customer satisfaction. ### 1/5 — Broken *2026-08-28, version 4.3.0* App doesn’t work no matter what device I use and how many times I delete it and reinstall etc ### 1/5 — Doesn’t work with Apple ID *2026-08-21, version 4.2.2* I made an account with Apple ID, won’t let me log in. I try making a separate account but my phone number is linked to my Apple ID that I can’t log in with. Frustrating. ### 1/5 — Made Me Update My Account And Now Says My Phone Number Is Already Taken *2026-08-20, version 4.2.2* What the title says; I can’t use the app anymore because I can’t even login to my own account because somehow my phone number is already taken, when it’s the same account and email. I just deleted it and am not trying anymore, it’s ridiculous. ### 1/5 — Is the app broken? *2026-08-17, version 4.2.2* Can’t log in and can’t get a reset for password ### 1/5 — This app is the worst *2026-08-07, version 4.2.2* Not only has this app invasive but also does not work and will send you down a loop of verification. ### 1/5 — Login issues *2026-08-07, version 4.2.2* Holy moly this app sucks can’t even login. ### 1/5 — No *2026-08-05, version 4.2.2* Aplicación no sirve para nada no reconoce el correo electrónico y los puntos se pierden ## Most praised reviews (10 highest-rated) ### 5/5 — Great online exclusives *2026-08-30, version 4.3.0* Love the online only meal options. ### 5/5 — Fast and easy *2026-08-29, version 4.3.0* Great price better food ### 5/5 — ONLINE ORDER *2026-08-28, version 4.3.0* Easy process ### 5/5 — Great Food! *2026-08-28, version 4.3.0* I’m so happy with this El Pollo Loco on E. Los Angeles Ave. in Simi Valley. The food is incredible and it’s clean and everyone is so friendly and they’re doing a fantastic job! Store 3674 ### 5/5 — Buen servicio *2026-08-27, version 4.3.0* El personal por lo general es muy amable y presente a solucionar cualquier inquietud, además los productos son muy buenos y bien preparados ### 5/5 — Easy El Pollo Loco App *2026-08-26, version 4.3.0* Easy to use. Always get great discounts and rewards & well worth the food. ### 5/5 — Burbank pollo loco- Alameda *2026-08-25, version 4.3.0* The best customer service and fast! Love stopping by for my lunch. ### 5/5 — 10/10 *2026-08-24, version 4.2.2* Amazing food ### 5/5 — I love u *2026-08-24, version 4.2.2* Yes ### 5/5 — Easy to use. *2026-08-24, version 4.2.2* App is very helpful & easy to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*