# ELDS HOS — user reviews > 27 indexed App Store user reviews of ELDS HOS by LB Technology Inc, rated 2.30/5 from 69 ratings. - Source: https://appshunter.io/ios/app/elds-hos/id1315474699/reviews - App overview in markdown: https://appshunter.io/ios/app/elds-hos/id1315474699.md - Rating breakdown: 5★ 20 · 4★ 2 · 3★ 2 · 2★ 1 · 1★ 44 ## Newest reviews (13 of 27) ### 1/5 — It’s the slowest app in my iPhone *2020-07-27* Very slow, this app for truckers, cellular connection can be poor, but it’s not stop the app from connecting to the server and it will take forever..... **Developer response:** For troubleshooting steps, please contact our support line at 855-696-3537. We'll be happy to work together to try to improve your app experience. ### 1/5 — Awful! *2020-07-12, version 1.29* Constantly freezes up, several malfunctions a day, sometimes more than 50-60 times a day showing “missing location”. Today it shoes that I am 4546 miles from some place on earth! And when you call they are giving you some stupid explanation about how bad Apple communicate with their customers! But they don’t care that actually only this app is not working properly! I worked about 10 months last year with Keep Trucking and had not a single issue! It is your fix guys, you are the ones in fault, not Apple! New: After all the BS about Apple I bought a $600 Android tablet. Same thing - tons of bugs! My company cancelled the contract with them! Thank God! No more problems! Definitely DO NOT BUY! ### 1/5 — Worst Eld system I’ve ever used *2020-04-15, version 1.28* This software is the absolute worst, it’s glitchy, it’s unstable, it crashes frequently. It disconnects from the bus regularly. I am forced by my company to use it on android and it barely works. On iPad it is a little smoother but the backend of the software doesn’t communicate with the front end, meaning when you make changes like add a trailer it doesn’t update on the front of the app so you can’t do dvir because it doesn’t know it’s there. Last month I went 11 days with no eld because the was a glitch that tech support couldn’t figure out.(and yess that’s illegal by dot standard you are allowed 8days on paper) the updates aren’t getting any better. Do not buy into this system ### 1/5 — Very bad company and they cheated customers *2020-02-20* I have been using this service view months first I bought their device monthly 20 bucks then i was trying to leave their service they refused and said you signed contract you have to bay termination fee and device was discount original. Be aware when you heading this cheap company!! **Developer response:** We strive to provide the most flexible contract terms and pricing to our customers. In order to do so, our cancellation policy allows us to cover our costs if a contract is broken. We do everything we can to keep costs down for our customers, including cancellation fees. I apologize if there was a misunderstanding. We'd be happy to revisit the topic with you if you wish to call our customer service team again. ### 1/5 — Extremely Frustrating - customer service is only 8am - 5pm Monday through Friday *2020-01-20* These devices always freeze, change duty statuses by themselves, or don’t change when you want them to change, don’t pick up location and lose connection all the time. Whenever any errors occur and you need help from technical support, you can’t get any help because they only work M - F 8am to 5pm. If any of these errors happen on weekends or later than 5pm, you have to drive with violations or stop and accept the loss. After hours support is a MUST when there are so many glitches. I regret my company chose ELDS, when there are so many other reliable ELD providers on the market. Don’t get stuck in a contract with them, like our company did! **Developer response:** We apologize for any inconvenience you have experienced with the application. Our development team is constantly working to improve the driver experience. Additionally, we're implementing new and improved ways to bring you relevant and timely technical support. We appreciate your feedback and continue to strive to create a seamless ELD experience for you. ### 1/5 — Junk!!! Do not buy!!! *2019-12-26* This device doesn’t work properly!!! The customer service is unreachable and unprofessional. Don’t waist your money. Always glitches and throws you in wrong statuses. Don’t get stuck in contact with them. Не покупайте!!! Nu cumpărați !!! No compre !!! **Developer response:** We strive to provide excellent customer service. We would like to know more about your customer experience and app experience in more detail to improve our products and services. Please contact us at +1 855-696-3537 or fill out the form here to have someone reach out to you: https://www.eldsolutions.com/contact-us ### 1/5 — Very slow *2019-10-20* Very very slow needs something to make it faster when changing from sleep to drive or other **Developer response:** Thank you for your feedback. Please contact our support team at +1 855-696-3537 and they will work to ensure a smoother experience for you. We want you to enjoy the ease and speed that you expect from our HOS app. ### 1/5 — Freeze up *2019-08-07* This has not worked right from the start takes to much time to change status and pre trip was great till I updated and now freezes up takes 2 or3mins to load something needs to be done I would change but my contract say I have to use your device to pull there fright **Developer response:** We're sorry to hear that! App speed can be affected by the connectivity to your device. Please call our support team at +1 855-696-3537 to troubleshoot the issues you are experiencing. We're constantly improving the performance of the app based on feedback like yours. ### 1/5 — No sirve *2019-07-02, version 1.21.2* Lo peor en aplicación, cada vez que hacen un update, se vuelve más lenta, llamas al costumer center y no saben nada de que hablas, te mandan hacer varias cosas y sigue peor. No se lo recomiendo a nadie, estoy por cambiarme de Compañia. ### 1/5 — Not good after the update *2019-06-19* I’ve been using ELDS HOS for about four months now at first it was good and then they made some kind of update now it takes so long to load end it freezes,Those app developers need to go find another job. Garbage **Developer response:** Thank you for your feedback. We apologize for the issues associated with that particular update. There have been several patches and updates released since you published your review. We'd love to hear your feedback on the most current version. ### 1/5 — Bugs *2019-06-10* While trying to save off duty status, the application freezes and won’t let me save. **Developer response:** We have since launched new updates to resolve the issues mentioned in your review. Please let us know if you have additional problems and don't hesitate to reach out to our Support team at 855-696-3537 to receive assistance. ### 1/5 — 50$ for late payment *2018-09-10* I’ve had ELDS system for five months and it frequently disconnects as well as does your garden variety of odd crap which just make me all the more grateful to big brother for afflicting me with the ELD scourge. Customer support is semi effective and mostly just doesn’t care. Frequently you have to leave a voicemail in their mailbox and pray that you get a call back which is infrequent at best. My biggest complaint however is the 50$ “service fee” for late payments. Three months ago my bank put a stop to my debit card due to fraudulent activity and issued a new one. The payment to ELDS was declined on the old card and before I could update debit card information ( takes about 7 buss days to get new one) I incurred a $50 fee for late payment. I think thats just abusive . Were already looking for a new provider. ### 1/5 — Multiple issues *2018-04-23, version 1.133* It was good until you make some edits It’s circus on the noodle ## Most critical reviews (10 lowest-rated) ### 1/5 — They charge me $32 cancellations fees and move invoice to collections agency *2023-05-26* Don’t ever use them again they have bad devices and disconnect all time and after suffering 2 years with them I decided to cancel and they charge me cancel fee and I gave them notice.I refused to pay and they transfer my invoice to collections agency ### 1/5 — Not worth it your time and money *2023-03-25* I was a customer for long time this company. They were nice the first two years. The last year theyre become bad at customer service bad eld service and worst for database collection. I was like every company is struggling give them one more year. To be honest they were $20 a month. No body can beat that. This year they become the worst Eld company out there. Their New update is trash. No customer service what soo ever. After calling two weeks I finally get someone on The phone Who insults me and hung up phone. Then I got an email saying that my service is disconnected and I have to pay a fee for that or they will send me a collection. Afte all three and half years end at disappointed. I will not recommend for any body. ### 1/5 — No night mode *2022-05-14, version 1.47* I don’t understand why there is no night mode for iOS but there is on android ### 1/5 — New update *2022-04-11* Just updated this app and it’s worst now keeps crashing and not syncing at all ### 1/5 — No support *2021-10-21* Keep trucking is the way to go. Unless you like no support an put out of service for not having valid ELD plus the ticket. 1.5 point straight to your license ### 1/5 — Won’t sign in *2021-03-30* App shuts down before it finishes login. It gets to 10/12 and close out every time ### 1/5 — Junk stay away *2020-10-28, version 1.33* Like the title says complete junk.None of the new HOS regulations are working correctly. The idiots at their technical service desk know how the new regulations work. The FMCSA needs to remove their self certification. ### 1/5 — Not syncing *2020-10-06, version 1.33* Go to log in and it start to sync and stops at 10/13. ### 1/5 — Worst ELDS *2020-10-03* Keeps loosing connection. From last year I sold my 2nd truck and I m not using that ELDS and they r still charging me for that. When I asked them y they r charging me for that they said ur contract just got renewed automatically so u have to pay for whole year. ### 1/5 — Do not recommend *2020-08-20* Upgraded plan is not worth it as tracking is simply not working and very dated compared to latest technology companies. No complains on logbooks as they served good. Other thing they charge you $249 for device and cancelation fee of $99 even after being a client almost 3 years. Happy we switched to Samsara and got way more for same price and free devices. ## Most praised reviews (4 highest-rated) ### 5/5 — Support / help *2019-08-02* Very helpful and always get a call back. **Developer response:** Thank you for your positive review! We're glad to hear that you are happy with our service and the app! ### 5/5 — Perfect *2019-07-11* Great app, great company, support perfect, everything working fine. Very happy! **Developer response:** Great! We're happy to hear that you are enjoying your products and services with us. As always, feel free to reach out with positive or negative feedback so that we can continue to improve! :) ### 4/5 — It works *2022-09-20* It works pretty simple to use been using it for 9 months now. It loses connection a couple times a day which is annoying as it flash’s between two screen even more so at night as there is no Dark mode available for Apple products spoke to customer service about this 4-5 months ago they verified there was no dark mode for IPad and said they would put in a ticket to techs/developers but here we are 4-5 months later and still no dark mode and not a single update in 3 months ### 2/5 — Don’t update! *2019-07-31* It was good until I updated it. Now it’s EXTREMELY SLOW! And crashes and freezes all the time. Wish I could go back without updating **Developer response:** I'm sorry to hear about the difficulties you've encountered with the update. We will inform our development team of your report and work to fix it. Please call support at 855-696-3537 if you have trouble with the speed and performance of the HOS app and they can help you troubleshoot. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*