# Electric Miles — user reviews > 119 indexed App Store user reviews of Electric Miles by Electric Miles Ltd. - Source: https://appshunter.io/ios/app/electric-miles/id1529093945/reviews - App overview in markdown: https://appshunter.io/ios/app/electric-miles/id1529093945.md ## What do users think of Electric Miles? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 🚀 Seamless integration with charger - 💰 Saves money on energy costs - 🌱 Tracks environmental impact - 👍 User-friendly interface - 👍 Reliable performance - 👍 Helpful customer support **Cons** - 🐛 Connectivity issues - 🐛 Unreliable charging schedules - 🐛 App resets and loses charger connection - 🐛 Confusing UI and messaging - 🐛 Frequent app crashes - 🐛 Compatibility issues with some chargers **Commonly reported bugs** - App unable to detect or connect to charger - Scheduled charges not working as expected - Boost charge feature not functioning properly - Charger settings reset after app updates **Most requested features** - Ability to schedule recurring charges - Option to choose start and end times for charging - Support for multiple electric vehicles - Offline mode for charging - Improved charging history reporting ## Newest reviews (14 of 119) ### 4/5 — Works fine for me *2026-02-12, version 3.10.0* Had issues with the previous people Project EV but seems to have been fine since Electric Miles took over. Could do with a facility to choose start and stop times rather than length of charge ? ### 4/5 — Really versatile app *2026-02-03, version 3.10.0* This is really useful and can be used with many chargers, I recommend it to a friend that was having issues with their native charger. ### 4/5 — Works Perfectly *2025-11-25, version 3.9.0* No issue with the app and great ‘at home’ charging. Haven’t had any particular issues. ### 4/5 — Low cost rate is a winner *2025-11-22, version 3.9.0* Almost all of my charging is at low cost rate. £0.07 per kWh gives me super cheap motoring. ### 2/5 — Has potential…but *2025-11-02, version 3.9.0* The Electric Miles app has potential but is let down by inconsistent messaging and reliability issues. Scheduled charges often disappear, especially after even the smallest network dropout, meaning if the connection drops for just a few seconds the app can lose all charging schedules. This makes it unreliable for those expecting consistent overnight or tariff-based charging. The user interface has confusing messaging, after starting a boost charge the app reports that charging has been stopped by the vehicle even though the charge was successful. I’ve reported these issues to the support team, however they are slow to respond and when they do it’s a copy and paste message from the FAQ’s. Overall the experience feels unstable despite the good concept behind it. I hope these issues are ironed out in a newer version of the App. ### 2/5 — Still unreliable *2025-06-16, version 3.8.0* Despite the developers claiming that they have ‘fixed’ the problems with this app, it still only works 1:3 times. Which leaves me with a wall charger that I can’t use. ### 4/5 — Improve self-install guides! *2025-06-04, version 3.8.0* App works flawlessly with my Vestel Libra, but setup required a technician. Improve self-install guides! ### 4/5 — Customer support resolved my issue *2025-05-29, version 3.8.0* Customer support resolved my issue, but wait times are 24+ hours. Hire more reps during peak seasons! ### 4/5 — Tariff automation saves money *2025-05-24, version 3.8.0* Tariff automation saves money, but the app doesn’t support my regional energy provider yet. ### 4/5 — Nice app *2025-05-21, version 3.8.0* Charging history exports are detailed, but CSV formatting is messy. Add Excel templates! ### 4/5 — Offline mode would help! *2025-05-18, version 3.7.1* Multi-location support is handy, but syncing delays occur with rural Wi-Fi. Offline mode would help! ### 4/5 — Love the Grid Flexibility feature *2025-05-15, version 3.7.1* Love the Grid Flexibility feature, but notifications are delayed sometimes. ### 4/5 — RFID works perfectly *2025-05-13, version 3.7.1* RFID works perfectly, but the cards are pricey to replace. Include one free spare, please! ### 4/5 — Amazing!!! *2025-05-08, version 3.7.1* The scheduling functionality has proven to be a very effective and reliable part of my daily use. However, I found the user interface to feel somewhat overwhelming at times. Navigating the dashboard felt a bit cluttered, which occasionally made it harder to quickly find the information I needed. A more streamlined and organized dashboard design would significantly enhance the overall user experience. ## Most critical reviews (10 lowest-rated) ### 1/5 — Latest update *2026-07-05, version 4.0.1* Not sure what has happened but in the last week or so the app must have updated now it just won’t start and when it does it doesn’t seem to keep up to date with the charger status if it’s on, and if car is plugged meaning that the app won’t allow the car to charge. Was working fine until it updated ### 1/5 — App/charger instability *2026-05-21, version 4.0.1* Latest update has led to the app crashing whilst loading. Not a problem as I have the charger set to plug and play. But now the charger keeps crashing when charging starts resulting in minimal charge to the car. The two issues feel linked ### 1/5 — Not Good *2026-05-07, version 4.0.1* Doesn’t work half the time, when it does it will stop charging for an unknown reason and is not particularly easy to set up and navigate. ### 1/5 — Has potential… but frustrating reliability issues *2026-04-16, version 4.0.0* The app has a solid idea behind it, but the experience is let down by reliability problems and inconsistent performance. Charging sessions frequently stop due to network issues, and at times it keeps stopping and starting charging by itself, which makes it hard to rely on the app for a smooth experience. The messaging within the app can also be confusing. It’s not always clear whether charging has actually stopped or if it’s just a temporary glitch, which adds unnecessary stress when trying to manage charging. I’ve reached out to the support team multiple times via email, but despite several attempts, I haven’t received a proper solution. Responses are either delayed or don’t address the issue properly, which is disappointing. Overall, the concept is great, but the app feels unstable in its current state. I hope these reliability and support issues are addressed soon in future updates. ### 1/5 — Terrible App *2026-01-17, version 3.10.0* My first experience using an EV charger. After about 45 minutes & two apps later, it connected. The following day I go to use and its not connected to the Wifi. Another 45 minutes of trying to connect using both this & their suggested wifi connector app and no luck. Constant failure to connect to bluetooth, app crashes etc. Absolutely shocking. ### 1/5 — Unreliable app *2025-10-04, version 3.9.0* Every time it is updated something goes wrong. I can no longer charge my car as the charger seems to have been removed. ### 1/5 — Very poor quality app *2025-09-22, version 3.9.0* Had a nightmare with this app. It’s clearly poorly written and tested. All sorts of problems trying to get it set up. Things like unhelpful error messages, processes that are clearly either doing nothing and return no error, or just timing out again with no helpful info. To really top it off, the final blow was not accepting a WiFi ssid over 16 characters. Every other device in the house copes fine. It’s not clear if it’s the fault of the app (someone declared ssid[16] somewhere perhaps?) or the eviq box (which is headed for the skip). Either way, neither are fit for purpose. ### 1/5 — Latest update breaks it *2025-03-20, version 3.7.1* Installed latest update charger not recognised and unable to charge car. I’m out at 11pm at night trying to reset it all to charge car. Luckily was able to redownload older version which works a treat. Will be avoiding the update for as long as possible and hopefully it gets fixed. ### 1/5 — Updated overnight and now won’t connect to pile *2025-03-18, version 3.7.0* Latest update completely stopped me being able to charge my car. Project EV charger showing as online (and is fully online) but this app showing as “inactive” and won’t allow me to connect. Tried rebooting pile, app, reconnecting internet settings. Now can’t charge car and get to work. Called Project EV who said multiple reports of same thing today. Terrible 😡 ### 1/5 — Awful interface *2025-03-17, version 3.7.0* Such a dreadful app. Constantly loosing connection. Not user friendly at all and miles behind all over apps. ## Most praised reviews (10 highest-rated) ### 5/5 — Good App *2026-02-12, version 3.10.0* Used this app for over 2 years and haven’t yet experienced an issue with it, it’s worked well for us our friends who visit and charge their cars as well. ### 5/5 — Very Happy *2026-02-03, version 3.10.0* Easy to use and simple layout ### 5/5 — Great app *2025-12-11, version 3.10.0* Very easy to use, able to get it on multiple accounts for the same car. Great app. ### 5/5 — Great app *2025-11-20, version 3.9.0* This is a really reliable way of charging our car at home ### 5/5 — Excellent service from Electric Miles *2025-10-27, version 3.9.0* Excellent service from Electric Miles easy to use, reliable, and efficient. The app makes managing EV charging simple and smart. Highly recommend for anyone looking for a smooth electric charging experience! ### 5/5 — Boost Charge is fast, *2025-05-27, version 3.8.0* Boost Charge is fast, but it overheats my older charger. Add a safety lockout for incompatible hardware. ### 5/5 — Thank you! *2025-05-01, version 3.7.1* After struggling with Project EV’s app, Electric Miles is a breath of fresh air. Scheduled charges ALWAYS work now. Thank you! ### 5/5 — So helpful *2025-04-26, version 3.7.1* The ‘Advanced History’ report helped me cut my energy bill by 30%. Visualizing my usage patterns was eye-opening! ### 5/5 — Proud to be part of the solution! *2025-04-24, version 3.7.1* Carbon savings tracker motivated me to switch to 100% green energy. Now my EV runs on sunshine ☀️. Proud to be part of the solution! ### 5/5 — Guests love the unique access codes! *2025-04-21, version 3.7.1* Multi-location support lets me manage my home and Airbnb chargers from one dashboard. Guests love the unique access codes! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-09.*