# Electrolux Life — user reviews > 20 indexed App Store user reviews of Electrolux Life by Electrolux, rated 1.45/5 from 122 ratings. - Source: https://appshunter.io/ios/app/electrolux-life/id1352924780/reviews - App overview in markdown: https://appshunter.io/ios/app/electrolux-life/id1352924780.md ## Newest reviews (4 of 20) ### 1/5 — I have given the app 12 months *2020-07-18* Purchased 681 litre fridge which is not a cheap item 12 months ago. Purchased this fridge partially because of the connection to my phone. The connection from fridge to phone app in that time has not changed. If it disconnects to your phone when power has gone out and it is hit and miss whether it connects again. Like now no connection and waste of time having the app on phone. Totally useless. If you wish to have your appliances connected to your phone maybe choose a different brand. I hope in anticipation of a new updated app that works. **Developer response:** Dear !coaster!, Thank you for your feedback. You may need to reset your fridge connection by pressing the Wi-Fi “Connect” button on your fridge for 15 Seconds and restart the setup. We have tried reaching out to you previously but your reviews were being removed by Apple. Could you please send us an email to developersapac@electrolux.com? If you would like, we can include you in our beta testing groups for the upcoming new features. Also, a new firmware update for the appliances is planned in the next couple of weeks for some connectivity improvements, however, your fridge needs to be connected to the app for you to be able to trigger it and complete it successfully. ### 1/5 — Using with our 10/6kg washer dryer combo *2020-07-12* We should have gone with the LG washer dryer, their app is superior, stable, and their ecosystem is more intelligent. This electrolux app crashes, is buggy, doesn't give you descriptions for the different mode considerations, and in the end all it customises are the same settings on the machine - nothing like LG's intelligence where it specifically tailors the movements as well for the items you selected. For instance, with Electrolux, washing and drying two jeans via the app will take 7 hours as it just does a standard cotton cycle. Incredibly disappointed with the app, the machine, and the ecosystem. The installation was a nightmare, they bolt everything on with powertools, and don't prethread anything, so you need powertools to install it. **Developer response:** Dear Balupton, Thank you for your feedback. Have you tried using Electrolux Life's care adviser? The adviser will send the tailored machine programs based on the fabric, colour of the laundry you have selected through the app. The app also offers more defined programs in the programs list, that you can add as favorite or set up in your machine "App program" for easier access. Could you please share with us more details of the installation issue to developersapac@electrolux.com? We will contact you directly if you require any further support. ### 1/5 — Will not connect *2020-05-26* Fridge is a model that previous response said had been problematic but has now been resolved. I work in IT - connecting devices on a network is not something foreign to me. Get to step 3 and fridge connects to our home wifi but when I reconnect my device to same network it does not show the fridge in my devices to be managed in the app. When I tried to follow process again, the internal fridge ‘wifi’ does not appear on my device. Absolute rubbish **Developer response:** Dear Valued Consumer, We apologize for the inconvenience caused. Since you have tried the set up before, make sure you reset your appliance by pressing 15 seconds on the remote button then turn on the Wi-Fi again by pressing 3 seconds. After entering your Wi-Fi credentials in step 3, make sure in your phone settings you connect your phone back to the same 2.4Ghz Wi-Fi you've entered. If this doesn’t work, please send us your machine serial number and any further details on the issue to developersapac@electrolux.com and we will troubleshoot further. ### 1/5 — Apps repeatedly fails to connect! *2019-11-12* After several ‘Connected’ messages at Step 2/4, inside of moving to Step ¾ when I press the ‘Next’ button, it cycles back through trying to make a connection and repeats this process until I give up on frustration. For the record, my WiFi is 2.4GHz and I slavishly follow each step when promoted by the App. Customer Service told me yesterday that I need to uninstall/reinstall the App. Yes, I’ve done that and still get the same result. I sure hope the Fridge works much better than your App Electrolux ... very disappointed with my day 1 and 2 App experience. **Developer response:** Dear user, Apologies for the inconvenience caused. I believe our customer care team has connected with you, please do let us know if you’re still facing an issue connecting your fridge. You can also write back to us at developersapac@electrolux.com Thank you again for your feedback. ## Most critical reviews (10 lowest-rated) ### 1/5 — Simply does not work, never has *2023-07-08* We’ve owned Electrolux WiFi enabled washer, drier and fridge for nearly 3 years, and while excellent appliances, they have never reliably worked with this app. The low App Store score speaks volumes. It’s so disappointing that no one at Electrolux thinks this is worth improving. When we next replace our appliances we’ll consider other brands based on the rating of their mobile apps by owners. **Developer response:** Dear User, Thank you for your feedback! We could not find your contact details, but we would like to learn more to troubleshoot your issue. Please send us an email to developersapac@electrolux.com with your appliance details, including a quick video of the appliance Wi-Fi icon, screenshots of any error observed and we will contact you for support. ### 1/5 — IPad with no landscape *2022-10-26* This app only works in portrait mode on my iPad. Something like apps from 10 years ago. Surely these developers do not expect a user to rotate the iPad for only this app? All my other apps work in landscape. Changed my rating after reading the developer response to the review "An app created as a ruse for your data". The developer did not even read the review. Just posted their standard response to ALL reviews. Electrolux would be well advised to bring development in-house and move on from this developer. The reviews say it all! **Developer response:** Dear User, thank you for your feedback. You are correct that the current version of the Electrolux Life App does not landscape mode. However, we recognize that this may benefit yourself and other users, therefore we have passed your feedback to our development team for review. Should you require any further assistance please don’t hesitate to contact us at developersapac@electrolux.com. Apologies for the inconvenience caused. ### 1/5 — Used to be useful *2022-09-05* The app hasn’t worked for months now. I have uninstalled the app and re installed on multiple occasions, restarted the phone but it no longer connects to the washing machine. I can’t schedule the washing machine but it does show on the app the planned start time when set up on the washer itself. When I try to set up a new appliance, in an attempt to try and set up again, it doesn’t tick the local network access even though it does have that allowed in settings. I am using an iPhone SE 2020 with iOS 15.6.1. **Developer response:** Dear User, Thank you for your feedback! Kindly ensure to use only 2.4GHz Wi-Fi with proper internet connection during appliance setup. We would like to learn more about your issue so we can troubleshoot further. Please send us an email to developersapac@electrolux.com with your appliance details, including a quick picture of the issue and we will contact you for support. ### 1/5 — What is the point? *2022-02-11* I admit I never really understood why anyone would want to connect a washing machine to their phone. I downloaded the app and had a look and I still have no idea. It isn’t readily apparent how you download the additional wash programs and the programs listed don’t seem to add much to the selections available on the machine anyway. The machine is excellent. The app adds nothing to the user experience and I have deleted it. The threshold question is: Why have wifi connectivity and an app at all in the first place? **Developer response:** Dear User, Thank you for your feedback! By making use of the app, you will be able to control the appliances remotely from anywhere. The app offers more defined programs in the programs list, that you can add as favorite or set up in your machine "App program" for easier access. Could you please follow the URL: https://content.electroluxmobile.com/en/au/electrolux/connectivity-guide3/ or https://content.electroluxmobile.com/en/au/electrolux/new-features/ to obtain further details. Please write to us at developersapac@electrolux.com if you have any queries or concerns and we will contact you for support. ### 1/5 — An app created as a ruse for your data? Mmm? *2021-12-29* Admittedly I got rather excited to connect my brand new 10kg washing machine to what seemed like a snazzy app. I was very nervous about their privacy policy after I read it (I strongly encourage all customers to read this - and cue that nail biting moment as to whether you proceed), but excitement took over and I pressed ahead. As like most customers who have left a review, my washing machine is not connecting to my phone / Wi-Fi. Tried the good ol’ on off trick before trying to locate the answer via the in app FAQ section (seriously Electrolux your FAQ content is shocking!). Now I fear the app is merely a ruse to collect customer data and pass it onto third parties. Or for their own benefit, as clearly Electrolux are not listening to customer feedback on the app and actually fixing it (poised ready for Electrolux’s lengthy reply on how they have listened to customers and fixed issues…with this is mind I have my quick reply to your reply - 1 star app rating mate). I’ll be deleting the app immediately. If you are looking for new appliances that are tech enabled, skip Electrolux. However if you are not fussed about the tech, the washing machine is pretty good and I’d give it 4*. **Developer response:** Dear User, Thank you for your feedback! We could not find your contact details but we would like to learn more about your issue so we can troubleshoot further. Please send us an email to developersapac@electrolux.com with your appliance details, including a quick picture of the appliance Wi-Fi icon and we will contact you for support. ### 1/5 — Continues to be consistently terrible *2021-12-21* The app for the fridge has been consistently awful since the day we got the fridge. I’m glad we don’t rely on it. However now you’ve even broken the water filter notification - I know I need to replace the water filter some time this month because I know roughly when I last did, but now it won’t tell me that useful information and says I’ve used it for 0 days of 0 days. Great… I hate this move to companies thinking their devices have to be “smart” and then never actually supporting their products properly or following through properly. **Developer response:** Dear User, thank you for your feedback! Could you please re-install the app after uninstalling and check whether the water filter usage days are populating correctly? If the issue persists, kindly send us an email to developersapac@electrolux.com with your appliance details, including screenshots of the issue and we will contact you for further support. ### 1/5 — Useless. Do not bother to download. *2021-09-06* I saw the reviews, but still gave it a go. Went through all the steps. The appliance seems to connect to my network, but the app has never successfully connected to the appliance. There isn’t even a chance to try again, just an error 79 that stays there for days. The next attempt to connect has the same result, then I’m locked out of trying again for days. I give up. An update to this. After a new version of the app was released a week ago, Sep 2021, it’s even worse. Now all I get is the word Electrolux on the screen. The app never actually starts up regardless of how long I wait. **Developer response:** Dear User, Thank you for your feedback! We would like to learn more about your issue so we can troubleshoot further. Meanwhile, could you please try to re-install the app after uninstalling and check whether the issue is resolved? Please send us an email at developersapac@electrolux.com with your details and we will contact you for support. ### 1/5 — Dissatisfied *2021-01-05* Purchased “smart” fridge a few days ago. After multiple attempts over 3 - 4 hours to connect to my home wifi. I logged a callback to the Electrolux customer care line. When I eventually got a call back 6 hours and several call attempts later I got ‘clueless’ with audio drop outs (that’s a customer service strategy right?) and was told to follow the instructions on pages 10 and 11 of the manual precisely. The instructions bear little resemblance to the screens in the App. The next day after rebooting my NBN connection and modem and another dozen attempts I managed to get the fridge wifi connected. However the App fails to recognise this and I get a error 70 message in relation to my fridge on the App. My further call to customer care got an ‘oh really?’ response and a promise that a technician will call me back sometime. I won’t hold my breath. The ACCC should look at whether this is misleading and deceptive conduct. Judging by the reviews of this issue Electrolux are well aware of the issue already . I’ve paid for included technology that doesn’t work. As a customer experience this is truly woeful. Lift your game Electrolux. **Developer response:** Dear User, Thank you for your feedback! We have fixed the 'Disconnected'/Error 70 issue and it will be available in the new app release in the upcoming couple of weeks. If you would like early access, we're happy to include you in our Beta group, you’ll have access to the app via TestFlight (iOS) and will be able to share early feedback with us about the app. Please confirm via email if you would like to be included in our Beta group and feel free to reach out to us at developersapac@electrolux.com if you have any further questions. Apologies for the inconvenience caused. ### 1/5 — Very poor app *2020-10-29* My first fridge that malfunctioned connected initially via wifi. Then stopped. As a result the appliance can no longer be deleted from my account. Displays err70 each time. App is extremely flimsy. Created a new account and then same thing happens appliance show disconnected with err70 with a brand new replaced fridge. It cant be the fridge. The app doesnt even deserve a star. Its a horrible experience trying to connect to wifi. Service is good from customer service but not so from the IT SIDE OF things. Electrolux need to raise their game or else they will loose customers. ### 1/5 — Waste of time *2020-08-21* I’m glad the WiFi option was not a consideration when purchasing these premium European appliances as it brings very little to the party. The app doesn’t even deliver push notifications for alarms for something as simple as the cycle has ended. The app is a half baked attempt to draw customers it and away from brands like LG and Samsung that have significantly better integration of their WiFi. It also hangs, doesn’t scroll correctly, locks up when trying to access user manual and a plethora of other small issues. Electrolux I am extremely disappointed that you would put out a half baked app to accompany your premium appliances. Unfortunately it makes them appear second rate. **Developer response:** Hi Matley31, Thank you for your feedback! Currently the notifications option is not available in the app and we are working on adding this feature very soon. Please stay tuned for the update. You may also send us the details of any issues you are facing in the app to developersapac@electrolux.com and we will look into it. Apologies for the inconvenience caused. ## Most praised reviews (6 highest-rated) ### 5/5 — Took me a while to figure it all out *2022-01-15* But once I got there the app works very well. I didn’t understand that the connect icon on the fridge has to be on all the time and kept turning it off! ### 5/5 — Works well *2021-04-27* I had a few issues that have now been resolved for me. The app is now working well for my washer and dryer. My appliances are in the basement so it is great to get a notification when the cycle ends. **Developer response:** Dear User, Thank you for your feedback! Our consumer care team will contact you directly for further support. We apologize for the inconvenience caused. ### 4/5 — Electrolux App *2021-06-27* The app works well and the recent improvements make it easier to make changes to the washing machine program. One Disappointing feature that has been removed is the total number of cycles the washing machine has completed. Please add this back into the app. **Developer response:** Dear User, Thank you for your feedback! We have integrated the total number of cycles feature and it will be available in the new app release in the upcoming couple of weeks. If you would like early access, we're happy to include you in our Beta group, you’ll have access to the app via TestFlight (iOS) and will be able to share early feedback with us about the app. Please confirm via email if you would like to be included in our Beta group and feel free to reach out to us at developersapac@electrolux.com if you need any further assistance. ### 3/5 — Over a year *2022-07-05* Over a year it took to fix this app. Countless updates that just didn’t work. However it’s over for now…it’s finally working for how long nobody knows. I’m really hoping that developer won’t screw this up again. I wish that everyone have a boss that is that forgiving like Electrolux for this developer. **Developer response:** Dear User, Thank you for your feedback! We would like to learn more about your issue so we can troubleshoot them. Please send us an email to developersapac@electrolux.com with the details of the issue and appliance and we will contact you for further support. ### 3/5 — Acceptable *2021-09-13* The app seems unstable I get duplicate notifications every time and now the notifications stopped I have uninstalled and reinstall to get the app working again but it won’t connect, it’s a very frustrating process, the app team are very good at responding to issues and I now have the app working as it should **Developer response:** Dear User, Thank you for your feedback! We were experiencing issues in the backend services on that day which would have resulted in the connection/remote-control issues. The services are restored, and the app is functioning effectively now. If the issue persists, please write to us at developersapac@electrolux.com with your appliance details, including a quick picture of the appliance Wi-Fi icon and we will contact you for support. ### 3/5 — Okay, could be better *2020-07-31* Features work okay, but the app doesn’t use the proper iOS design language so some of the controls seem glitchy and/or slow at times and there are sometimes long waits. I’ve got the 10KG front load washer and the 681L french door fridge and both lack proper notifications. They both have a menu option for push notifications in their relevant settings but the menu option doesn’t work. Would be good to have washing complete or fridge open notifications forwarded for example. If you can fix the notifications and rebuild the UI properly adopting iOS design language then it’ll be 5 stars. **Developer response:** Hi valued customer, Thank you for your feedback! Currently the notifications option is not available in the app and we are working on adding this feature. Please stay tuned for the update. You may also send us the details of the UI issue to developersapac@electrolux.com and we will look into it. Apologies for the inconvenience caused. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-17.*