# Electroneum — user reviews > 872 indexed App Store user reviews of Electroneum by Electroneum Ltd, rated 4.20/5 from 608 ratings. - Source: https://appshunter.io/ios/app/electroneum/id1270774992/reviews - App overview in markdown: https://appshunter.io/ios/app/electroneum/id1270774992.md - Rating breakdown: 5★ 464 · 4★ 17 · 3★ 12 · 2★ 14 · 1★ 101 ## What do users think of Electroneum? Overall sentiment: neutral **Pros** - 🚀 Easy to use - 💡 Innovative cloud mining - 🚀 Fast and instant payments - 🚀 Smooth and stable app - 🚀 Simple setup and registration - 👍 Intuitive and clean interface - 💡 Potential for mass adoption - 🚀 Efficient cloud mining - 👍 Secure and trustworthy **Cons** - 🐛 Wallet issues and locked accounts - 🔒 Extensive KYC requirements - 🔋 Slow mining rate - 🐛 Bugs and glitches - 🐛 Verification and login problems - 🐛 Unresponsive customer support **Commonly reported bugs** - Wallet not syncing or showing balance - Inability to access account after updates - Verification process not working - Constant login issues - App crashing or not loading **Most requested features** - Add biometric login options - Improve customer support responsiveness - Reduce KYC requirements - Increase mining rate and rewards - Expand exchange and withdrawal options ## Newest reviews (17 of 872) ### 1/5 — Can’t login. *2024-05-03, version 5.5.1* I can’t login and I don’t think i will ever be able to with current programming loop of this app. So to login I need to add the confirmation code sent to email, but i am not receiving the email, so i have to click on resend email, but to be able to resend the mail, i need to agree the terms and conditions, to agree the t&c i need to login but i can’t login because I am not receiving the confirmation code, so i have to click resend cod…. ### 1/5 — Funds stuck *2024-05-01, version 5.5.1* My documents have been under review for the past 3 weeks basically and no sign of approving my documents. I have sent over 100k coins in the app which is now not accessible to do anything.. basically my coins are all stuck all due to the verification of my documents not been done yet.. what’s going on????? ### 2/5 — Needs updating *2024-03-13, version 5.4.9* Would be much better if we could login using biometrics such as fingerprint or Face ID like most apps have done for years! Come on it’s very basic! Also please don’t block VPNs security is important in this game! ### 1/5 — Scam проект. Блокируют средства на этом кошельке под предлогом kyc. *2023-11-13, version 5.4.6* Scam ### 1/5 — These guys want a blood sample for ID! *2023-04-26, version 5.4.4* As somebody who has been in crypto for many years, I really thought ETN was a project with potential but it burned out like so many small caps with no clout. Great idea but badly executed and marketed. Typical pump and dump coin, terrible requirement to access wallets etc, need to verify you are a tax payer and need your address etc. DNA verification on the way no doubt. The Reddit sub is also toxic. Avoid and buy DOGE instead, ha ha :) ### 1/5 — What went wrong *2023-03-06, version 5.4.3* I have been on ETN for few years and they don’t communicate when issues be careful DYOR ### 1/5 — RIP off *2023-01-10, version 5.4.2* Paid £20 in a few years ago to help a friend out. Worth £3.52 all this time later. Way to go ? I don’t think so ### 1/5 — etn *2022-11-14, version 5.3.2* Unable to get verified all other companies work but this one so stupid ### 3/5 — Bugged *2022-09-26, version 5.3.0* Can’t set the value in tasks Pointless due to this as you can’t create anything Needs more services in U.K. gas and electric maybe like in Africa ### 2/5 — Wallet has error message *2022-09-21, version 5.3.0* For the last 3 weeks the Electroneum wallet on apple device has not opened. Instead it has a consistent error message. I’m hoping Electroneum will fix soon. No response in twitter. Elextbse ### 1/5 — Buyer be aware *2022-09-13, version 5.3.0* I opened my ETN wallet and went through the grueling process of validating my account. I recently tried logging in only to find out they closed my account. I have emailed customer service more than 20 times in the last few weeks trying to find out where my Electroneum is with no response. They have just closed my account and taken my ETN. I would not recommend or trust this wallet. ### 1/5 — Electroneum *2022-08-24, version 5.3.0* Не советую ! Очень плохая организация ! Я им отправил все документы но верификацию не прошёл ! Сказали у вас в кошельке другое имя ! А изменить имя нельзя ! и все деньги пропали ! Ну остались у них! Пусть им на гробы останутся эти мои деньги ! Аллах акбар! ### 1/5 — Relatively pointless for iOS *2022-07-15, version 5.2.9* Mining function doesn’t seem to be available for the iPhone rendering this app pretty much useless with iOS. Unfortunate. ### 1/5 — It’s a big scam *2022-07-04, version 5.2.9* Please don’t install the scam ap. it’s a big scam ### 1/5 — App inutile *2022-04-02, version 5.2.5* Non puoi minare assolutamente niente,e non ti permette cancellare l’iscrizione ### 1/5 — Ss *2022-01-30, version 5.2.1* Eskiden ben cok cekim yaptım ama artık kazım felan vermiyor ### 1/5 — Level *2022-01-25, version 5.2.1* If you reach level 2 it doesn’t matter how much documentation you send in it will get denied. Many people have lost there funds. Customer service is awful. Please do the research. ## Most critical reviews (10 lowest-rated) ### 1/5 — Doesn’t work *2026-02-17, version 5.8.3* This app will s listed in my region but I can’t use it or get any of their ETN where I live. Changing my location using vpn doesn’t work because everywhere it’s listed requires address with Kyc. Don’t advertise and make an app available n a region that’s restricted. Like the United States unless you’re tokens can be received using app functions or listed as n non Kyc requiring exchanges. Dnt waste your time with this app s reading in the United States. Total waste is f time ### 1/5 — Doesn’t work *2025-09-18, version 5.8.1* Hasn’t worked at least two years. Worked for about one week in all that time. Thought iOS 26 would fix it, still doesn’t work. What a waste of time and money. ### 1/5 — Does nothing *2025-05-24, version 5.7.0* Doesn’t do anything to earn ### 1/5 — Not a cold wallet *2025-04-26, version 5.7.0* ETN wallet is not a private cold wallet. It’s same as the exchange anything can happen to your funds and you may likely not have control and you can be locked out! ### 1/5 — Loz *2025-04-08, version 5.7.0* Như loz ### 1/5 — Find an alternative *2024-10-09, version 5.6.0* These people will hold your money hostage. You’ll send your ETN to their wallet, then sometime AFTERWARD, they’ll ask you to do KYC to be able to access your money; and their KYC process is the worse I’ve seen in 4 years of crypto investing. I’ve heard multiple stories of people’s money being tied up for months! ### 1/5 — Can’t use my origin country *2024-09-18, version 5.6.0* This app is hosted in the Russian app store, but you can't register with Russian citizenship, even if you are a resident of another country. What's the point? ### 1/5 — Scam *2024-09-11, version 5.6.0* Scam ETN ### 1/5 — App is dead. Stole my money *2024-08-16, version 5.6.0* The supposed upgrade has never worked. I guess they just ran off with my money. Another rug pull ### 1/5 — SCAM? *2024-05-09, version 5.6.0* It wants proof of income to show your balance. I think the next step would be asking for my bank passwords. ## Most praised reviews (10 highest-rated) ### 5/5 — Where can I buy ETN in the UK??? *2025-07-24, version 5.8.0* It’s a UK company yet can’t buy in the UK which makes no sense, please let me know what exchange I can use as every one I’ve tried there are restrictions because I’m in the UK. ### 5/5 — Ok *2024-03-07, version 5.4.8* Okkkkk 2024 to the moon… ### 5/5 — Referans kodu CC7298 *2022-01-21, version 5.2.1* Arkadaşlar doğrulama kodu istiyor kimliğimi ve resmimi atıyorum daha önce kullanılmıştır bir daha kullanılamaz diyor be yapmalıyım çözemedim lütfen yardımcı olun ### 5/5 — Revolutionary *2022-01-21, version 5.2.1* A whole new level of mobile wallet! ### 5/5 — Valorizar *2021-11-11, version 5.1.5* Gostaria vocês lançar esse moeda na bolsa de valor 😍 seria show ### 5/5 — Hi there. *2021-09-06, version 5.1.2* it’s been quit sometime the app is under maintenance. Can someone tell me what’s goin on ### 5/5 — Баг *2021-08-11, version 5.1.2* На iPhone 5 не запускается, крутит колесико, переустановка не помогает ( ### 5/5 — Excellent App *2021-06-03, version 5.0.2* Excellent App, working smoothly and it is very user friendly and comprehensive if you are dealing with cryptocurrency in the daily tasks. Thanks Electroneum Team! ### 5/5 — Ignore the FUD ETN is great! *2021-06-02, version 5.0.2* Ignore the bad reviews as these are from people that can’t do KYC, ETN could and should be the future of digital currency, great project and ahead in the game, solid future it has! No meme coin rug pull coin here, ETN give crypto a good name! ### 5/5 — Wo ist der Mining start Button? *2021-05-28, version 5.0.1* Finde in der App den Start Button nicht 😢 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-17.*