# Elektra Go: Money Transfer — user reviews

> 58 indexed App Store user reviews of Elektra Go by Fraternitas LLC, rated 4.70/5 from 822 ratings.

- Source: https://appshunter.io/ios/app/elektra-go-money-transfer/id6450970568/reviews
- App overview in markdown: https://appshunter.io/ios/app/elektra-go-money-transfer/id6450970568.md
- Rating breakdown: 5★ 694 · 4★ 58 · 3★ 21 · 2★ 11 · 1★ 38

## What do users think of Elektra Go?

Overall sentiment: mixed

**Pros**

- 🚀 Fast money sending
- 👍 Easy to use
- 👍 Simple and reliable process
- 👍 Great for sending money to Mexico
- 👍 Convenient for family
- 👍 Easy signup
- 👍 Fast and easy transfers
- 👍 Good pickup options
- 👍 Best app for money transfers
- 👍 Favorable exchange rates
- 👍 Easy to use Apple Pay
- 👍 Practical card
- 👍 Best app
- 👍 Easy and fast money sending
- 👍 Good for daily purchases

**Cons**

- 💸 High fees for sending
- 🚫 Money held without reason
- 🚫 No customer support
- 🐛 App doesn't work
- 🐛 Bad programming
- 🐛 Incorrect security code input
- 🐛 Unwanted texts/emails
- 🐛 Money taken for unmade shipments
- 🐛 App is a mess
- 🐛 Cannot log in again
- 🐛 Very limited
- 🐛 Terrible customer service
- 🐛 Many obstacles for sending/redeeming
- 🐛 Not functional in USA
- 🐛 A rip-off
- 🐛 Not available in USA
- 🐛 Incorrect information
- 🐛 Cannot open app
- 🐛 Total fraud
- 🐛 Information used by others
- 🐛 App is fake
- 🐛 Card not received
- 🐛 Support never replies
- 🐛 Steals money
- 🐛 Thieves, Fraud
- 🐛 Abuses and steals from needy
- 🐛 Refuses to pay taxes

**Commonly reported bugs**

- Cannot pay bills
- App does not work
- Bad programming
- Incorrect security code input for Amex
- Keep getting unwanted texts
- Money retained without reason
- No customer support
- App is a mess
- Cannot log in again after first use
- Not available in USA
- Information is incorrect
- Cannot open app
- App is broken
- Card not received
- Support never replies
- App is fake
- Steals money

**Most requested features**

- Add Apple Pay option
- Need Elektra promo code

## Newest reviews (14 of 58)

### 4/5 — Cuentas

*2026-08-02*

No transfieren los números de cuenta con la nueva app

### 2/5 — No confiable

*2026-07-24*

El dueño Ricardo Salinas Pliego manda a agentes de ICE para detener migrantes mexicanos.

**Developer response:** Hola Salvador - No pudimos encontrar una cuenta o algún reporte de soporte al cliente ligados a tu nombre en Elektra Go, para poder comunicarnos y dar seguimiento. Contamos con 3 canales de atención: por email a support@elektrago.app, sistema de tickets desde el menú "Ayuda" dentro de la app y por teléfono al 888 534 6229. Por favor, contáctanos; estaremos felices de ayudarte.

### 3/5 — Caro

*2026-02-03*

Muy caro lo que cobran por envío

**Developer response:** Hola Caro - Las comisiones por envío son competitivas y van de $2 a $10 dólares. Adicionalmente, contamos con una promoción permanente para nuevos usuarios con $0 de comisión y un tipo de cambio especial. ¡Te invitamos a probar la aplicación y aprovechar nuestras promociones!

### 5/5 — Very Helpful

*2025-08-04, version 8.16.0*

This app is excellent. Extremely helpful because I can send money to my family in Mexico. It is easy to add money and send it to my loved ones.
Highly recommended!

### 5/5 — Easy Signup

*2025-07-31*

More than Elektra

**Developer response:** Hi GM! Thank you for sharing your good experience. Let's send, Let's Go!

### 5/5 — Fast and easy

*2025-07-28*

Easy to sign up and send money fast.  Many options for pickup at retailers and banks.

### 5/5 — La mejor

*2025-07-14*

Para enviar dinero

**Developer response:** Hi! Thank you for your recommendation. We're here to help. Let's send, Let's Go!

### 5/5 — Best rate checked by yourself

*2025-05-28*

Excellent service thank you

**Developer response:** Hi! Thank you for sharing your experience. Let's send, Let's Go!

### 3/5 — Need a Elektra promo code to send money for mom

*2025-05-10*

Hello

### 5/5 — Increible app

*2025-05-02, version 8.11.0*

Es de gran ayuda porque facilita el envío de remesas a mi familia

### 5/5 — Genial!!

*2025-05-02, version 8.11.0*

Me ayudó bastante al envío de dinero a mi familia

### 2/5 — I keeo getting unwanted texts

*2025-04-27*

Please stop sending me unwanted text messages and emails. I have already unsubscribed and I’m still getting them.

**Developer response:** Hi TellBad! Sorry to hear this. Please email us at support@elektrago.app with the phone number/email you're receiving messages to, and we'll take care of it right away.

### 5/5 — Electra Go

*2025-04-15*

Finance

**Developer response:** Hi! Thank you for your review. Let's send, Let's Go!

### 5/5 — The best app for money transfers

*2025-04-15*

Best rates, check by yourself

**Developer response:** Hi! Thank you for your recommendation. We're here to help. Let's send, Let's Go!

## Most critical reviews (10 lowest-rated)

### 1/5 — No me gustó

*2026-07-26*

No fue el tipo de cambio que dijeron y el cobro fue más caro

### 1/5 — 1dimensional

*2026-04-15*

I can only send money. It won’t let me pay bills. It’s not an option.

**Developer response:** Hi GunDrake - The option to pay bills from your Elektra Go app is currently available for our cardholders only. We invite you to get your Elektra Go Card in simple steps, to unlock more features and possibilities. We're here to help anytime. Let's send, Let's Go!

### 1/5 — No confiable

*2025-11-15*

Retienen tu dinero sin razón alguna y nunca hay atención al cliente

**Developer response:** Hola Salvador - No pudimos encontrar una cuenta o algún reporte de soporte al cliente ligados a tu nombre en Elektra Go, para poder comunicarnos y dar seguimiento. Contamos con 3 canales de atención: por email a support@elektrago.app, sistema de tickets desde el menú "Ayuda" dentro de la app y por teléfono al 888 534 6229. Por favor, contáctanos; estaremos felices de ayudarte.

### 1/5 — App does not work

*2025-10-28, version 8.20.0*

You stupid App doesn’t work.  Bad programming.  Even for Amex which has a 4 digit security code , you put 3 digits. Which shows you don’t know what you are doing

### 1/5 — No👎🏻

*2025-05-08*

No funciona

**Developer response:** Hola, Raul - Con gusto podemos ayudarte si se está presentando algún inconveniente. Nuestro equipo de soporte está disponible vía correo electrónico en support@elektrago.app o al teléfono 888 - 534 - 6229. ¡Quedamos a la orden!

### 1/5 — Unhelpful

*2025-05-06*

Stay away from this app. I was supposed to receive an Elektra Go card. Called 5 times to inform that I haven’t received the card. Each time I was told that I would receive it. I tried using the digital card to pay a bill and it was not working. Again called in for the issues and it doesn’t get resolved. Horrible experience. I would never recommend this app to anyone.

**Developer response:** Hi Frdsmn, Please send us the email and phone number associated with your Elektra Go account via email to support@elektrago.app so we can follow up and solve the inconvenience as soon as possible. Please consider that both the digital and physical cards need to be activated before using them; otherwise, they'll not work. We'll be happy to help as soon as we get your information. Best regards!

### 1/5 — P1nch3$ gente rat4 de la v3rrrggg444

*2025-01-30*

P1nch3$ gente r44t44 de la v3rg44a me querían robar $700 dólares que no se hizo mi envío y bien que me lo quitaron de la tarjeta y llame al servicio al cliente para reclamar y que ellos no podían hacer nada, pa que ching4dosss están nomas como aparatos inservibles y tuve que reportarlo a mi banco y ya ellos se arreglaron con esta gente rata ya saben que con los bancos no se juega, no recomiendo esta aplicación para nada 😡😡

### 1/5 — Elektra go app

*2024-10-24, version 7.15.0*

Es un asco de app solo perderan su tiempo , 
Solo lo utilice una sola vez y  despues no me dejo ingresar nuevamente. No sirve

### 1/5 — I’m Can’t complete My Account

*2024-10-23*

I’m Can’t Do Anything With This App Because It’s Broken

### 1/5 — No sirve

*2024-10-15, version 7.14.0*

La pude utilizar una vez para mandar dinero. Ahora no me deja ni entrar. Incluso al pedir restablecer contraseña, te dice que hay un error. Ya la desinstalé y volví a instalar muchas veces y nada.

## Most praised reviews (10 highest-rated)

### 5/5 — Nice

*2026-05-26*

Very good it’s fast to send money👍🏼

**Developer response:** Hi!! We're happy you're enjoying the app. Thank you for sharing. Let's send, Let's Go!

### 5/5 — Genial

*2026-05-10*

Muy bueno lo recomiendo

**Developer response:** ¡Hola, Chivisok! Gracias por compartir tu buena experiencia. Let's Send, Let's Go!

### 5/5 — Muy buena

*2026-05-06, version 9.3.1*

Es muy fácil de usar y el dinero llega muy rápido, tienen mejor tipo de cambio, ya es mi favorita

### 5/5 — Ok

*2026-04-26*

Ok

**Developer response:** Hi! We're happy you're enjoying the app. Let's send, Let's Go!

### 5/5 — Nice

*2026-03-31*

Nice app

**Developer response:** Hi!! We're happy you're enjoying the app. Thank you for sharing. Let's send, Let's Go!

### 5/5 — Fácil de usar

*2026-03-23*

Muy fácil de usar y Encontré rápido la opción para enviar dinero y todo el proceso es sencillo y confiable.

He hecho varios envíos a México y en general, muy buena experiencia 👍

**Developer response:** ¡Hola, Brenda! Gracias por compartir tu buena experiencia. Let's Send, Let's Go!

### 5/5 — Nice

*2026-03-10*

So fast

**Developer response:** Hi!! We're happy you're enjoying the app. Thank you for sharing. Let's send, Let's Go!

### 5/5 — Great App!

*2025-08-19*

I love this app to send money to Mexico. It’s so easy and friendly. Highly recommended.

**Developer response:** Hi Marveloux! We're happy you're enjoying the app. Thank you for sharing. Let's send, Let's Go!

### 5/5 — Me encanta!

*2025-08-15, version 8.16.0*

Es súper fácil para mandar dinero desde Estados Unidos. El dinero llega sin problema y puedo mandar a muchos lugares. Tiene buen precio! Muy confiable y recomendable

### 5/5 — Great App!

*2025-08-15*

I love this app to send money to Mexico. It’s so easy and friendly. Highly recommended.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*