# Element X - Secure Chat & Call — user reviews > 170 indexed App Store user reviews of Element X by Vector Creations Limited, rated 3.40/5 from 150 ratings. - Source: https://appshunter.io/ios/app/element-x-secure-chat-and-call/id1631335820/reviews - App overview in markdown: https://appshunter.io/ios/app/element-x-secure-chat-and-call/id1631335820.md - Rating breakdown: 5★ 62 · 4★ 23 · 3★ 19 · 2★ 9 · 1★ 37 ## Newest reviews (17 of 170) ### 4/5 — Works fine for me *2026-08-17* Getting logged into a Matrix server is an esoteric challenge, but once you’re in, this app works great. It does have Spaces and Rooms. I even saw an indicator that there was a thread in one of my rooms. I don’t see the ability to make a thread myself. ### 3/5 — Белый экран *2026-07-16* По какой причине после скачивания приложения открывается только белый экран? Переустановка не помогла ### 3/5 — Оповещения *2026-07-08* У меня не работают оповещения ### 3/5 — Missing Rich Text Rendering *2026-07-04* The UI is polished as compared to classic version but there is no rich text rendering for tables and code. It appears as plain text ### 3/5 — From a great app to useless *2026-06-27* Element and the team behind it have become largely non-functional over the past several months. It feels like the goal has become to take a very useable piece of technology and systematically reduce the user experience until simple tasks cause considerable hair loss. I can no longer perform the simple task of verifying a device against another. I’ve reported this. No response, no resolution. In just a few weeks you won’t be able to use an unverified device. Time to look for a new messaging platform. ### 3/5 — I like it but… *2026-06-17* Element X is a real step up from using Hermes Agent with Telegram. But it crashes several times a day. I’m using it on a m5 iPad Pro with 12 gb of ram, so the hardware should be more than adequate. I encourage the devs to put more resources into the app. Consider charging a one time fee for it. $10 wouldn’t be out of line, once. ### 3/5 — Уведомления *2026-06-04* Поправьте уведомления. Постоянно +1 ### 4/5 — Много чего стоит доработать *2026-06-03* 1. Поиск по чатам. Это первое что необходимо. Это главный минус. В переписке нереально что-то найти 2. Форматирование текста при написании и отправке 3. Можно и реакции сортировать по часто используемым. Всё кроме поиска - придирки. Но без поиска очень тяжело пользоваться приложением. ### 2/5 — Can’t communicate with own kids :( *2026-06-03* It’s a really great and neat messenger app. Privacy oriented, end to end encryption in both DM and group chats, open source and with possibility to selfhost the server. My only gripe is that despite selfhosting a secure Matrix server I can’t use it to safely communicate with our kids because someone classified app as 16+ and even adding it to exception list in iOS parental control doesn’t allow kids to use the apps (at least in UK since age verification requirement on devices) ;( Interesting that (meta)data harvester like Whatsapp is rated 13+, I’d argue that Element X is more or at least equally safe so we really hope they Element team would work on improving age rating :o ### 4/5 — great *2026-05-26, version 26.05.3* I wish there was a search in chat function like discord ### 4/5 — Security First *2026-05-20* Got a self hosted matrix server running to communicate with friends, element is a great client for this 👌 just needs much better GIF and sticker support and would be 10/10- pleaseeeee ### 4/5 — Incomplete Implementation *2026-05-19* Overall I can’t say too much bad about Element given it’s a free service. I have been annoyed by the mix of the new and old Element apps and the confusion it causes among my less technical friends when it comes to video/voice calls. Overall I do enjoy the layout of the new app compared to the original kinda clunky app. ### 3/5 — Auf dem Weg der Besserung *2026-05-19* Ich habe vorher den Element Client genutzt. Der wird nicht mehr weiterentwickelt obwohl bei Element X noch nicht alle Features vorhanden sind. Es wird besser aber ich wünsche mir dennoch folgende (neue) Features: - CarPlay Integration - Siri Integration zum senden von Nachrichten - Ändern des Passworts in der App Auswahlmöglichkeit von alternativen App Icons (ähnlich wie bei Signal) - Versenden von Medien an mehrere Empfänger ### 4/5 — Great app *2026-05-18, version 26.05.2* Thanks for right to left language support ### 1/5 — the calls don't work *2026-05-16* Calls aren't working after the latest update. Doesn't work on all devices. ### 2/5 — It was WASTE OF MY TIME *2026-05-15* SINCE I DONT HAVE A PHONE I AM NOT ALLOWED TO USE IT AT ALL IM ABOUT TO CRY IF I CANT FIND ANY OTHERS ### 2/5 — Private audio calls! When? *2026-05-12* This is fiasco, new app even bad then old one. ## Most critical reviews (10 lowest-rated) ### 1/5 — No calls *2026-08-02* Setting calls on self-hosted synapse server can’t be done at all. No guides, nothing, and always the same missing_matrix_rtc_transport. I hate this app ### 1/5 — Broken design - deadlock bug *2026-07-25* Cant make account or home server changes after initial log in. Some dark patterns where the app remembers details despite deleting the app and reinstalling. So if you change anything you’re literally stuck. ### 1/5 — Do NOT download *2026-07-16* You for some reason need a VPN to just open the app, all of my antivirus give me multiple warnings (I have 3) I doubt this has any privacy whatsoever. No hate to the devs, I like the app layout, but atleast make a real app. Not trustable. ### 1/5 — Compatibility issues *2026-07-02* What's the point of this app if I cannot use it to call someone with the desktop version? ### 1/5 — Нерв *2026-06-27* Два дня не могу зарегистрироваться При регистрации не появляется капча. ### 1/5 — Unable to search specific messages *2026-06-17* This was a solid replacement to the Signal app until I realized the search function is only for chats, no specific messages within the chats. It’s super inconvenient to scroll to possibly find the message you sent 3 months ago about a specific topic. I use the search function all the time to find literally anything on any device I’m using. Please change this. ### 1/5 — Ну такое *2026-06-08* Этому далеко даже до вайбера не говоря уже про телеграм. ### 1/5 — Same old glitch. *2026-05-27* I don’t understand why I have a green dot in the msg compose area. Also my preferred notification type is nothing but the badge, and this app always shows a badger with a 1 that I can’t clear. There cannot possibly be any unread messages. I’ve deleted everything except one active chat group and I know I’ve seen all the activity. This bug has been going on for YEARS and it followed me from the old app. Glad I can opt out of typing notifs, but I wish I could opt other people out of my typing notifs too. Overall better than the old one, but still… oof. Really clunky and meh for the age of the service and app. ### 1/5 — bug *2026-05-21, version 26.05.2* jump to the first unread message, instead of the last one. please! ### 1/5 — Schmutz! *2026-05-21* Jede App auf dem Markt schafft es, wenn man etwas im Eingabefenster eingegeben hat aber sich der Bildschirm sperrt man aus der App geht oder wie auch immer, dass der Text da bleibt aber diese Schmutz App schafft es leider nicht… ## Most praised reviews (10 highest-rated) ### 5/5 — Статус *2026-08-26* Было бы не плохо чтоб можно было установить статус ### 5/5 — pls add stickers! *2026-07-07* Amazing app. Thank you for developing! The only thing is missing is stickers. Its way easier to convince people to switch to Element if it would had stickers functionality ### 5/5 — Загрузка видео *2026-06-20* Все супер! Поднял для семейного чата. Но оптимизируйте пожалуйста загрузку видео. Добавьте например процесс загрузки в процентах… видео очень странно загружает и невозможно понять текущий прогресс загрузки, бывает ждеть, а видео так и не отправляется ### 5/5 — Отлично *2026-04-20* Наконец то нас услышали и добавили кнопку раздельную аудио звонка и видео звонка ### 5/5 — Bin zufrieden *2026-04-17* Ich finde es sehr gelungen. Funktioniert Live Location Sharing mittlerweile? Muss dazu in Matrix etwas aktiviert werden? ### 5/5 — Thats fine! *2026-04-12* Please add customization options for the chat interface and fix the long delay on first launch before the user can connect to the custom server. I think the delay occurs when the app tries to connect to a blocked URL upon startup. ### 5/5 — Thx! *2026-03-31* Audio call support and power optimization are required ### 5/5 — Button for call *2026-03-26* Please 🫶🏼 ### 5/5 — Works perfectly for me *2026-03-17* 1. When someone sends multiple voice messages and I listen to only some of them, it’s difficult to tell which messages I have already listened to and which ones I haven’t. 2. When listening to several audio messages, I currently have to press the play button on each message individually. It would be much more convenient if the messages played automatically one after another. ### 5/5 — Unterdessen sehr gut *2026-03-10* Ich nutze Element X als echte Alternative zu Signal und Threema insbesondere weil echte Privatsphäre heutzutage immer wichtiger wird. Die förderale Struktur und die durchgängige Verschlüsselung sind meines Erachtens wichtige Bausteine einer geschützten freiheitlichen digitalen Kommunikation. Wer seine Daten selbst kontrollieren möchte, kann sogar selbst einen eigenen Matrix Synapse-Homeserver betreiben. Leider ist die Handhabung immer noch nicht ganz so einfach wie von anderen Messengern gewohnt, aber es stehen auch keine Multi-Milliarden-Konzerne dahinter, die wir alle mit unseren persönlichen Daten bezahlen. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*