# Elephant Insurance — user reviews > 53 indexed App Store user reviews of Elephant Insurance by Admiral group, rated 4.71/5 from 3,287 ratings. - Source: https://appshunter.io/ios/app/elephant-insurance/id1340872177/reviews - App overview in markdown: https://appshunter.io/ios/app/elephant-insurance/id1340872177.md ## Newest reviews (12 of 53) ### 3/5 — Not a good software *2025-02-14, version 3.8* Very slow. ### 1/5 — Terrible *2025-01-09, version 3.8* The loading times are pitiful and NEED to be rectified, the app is unusable ### 1/5 — taking forever to login *2025-01-02, version 3.8* loading page taking forever to load. been trying for 2 days now still unable to load the “my account” page. ### 2/5 — Not a great app *2025-01-01, version 3.8* Meantime is easy to create your profile the app doesn’t log into your account straight away you need to try several times until you are actually able to access to your information. This far away to be effective and is very poor for a 2025 app. ### 1/5 — Terrible app *2024-12-24, version 3.8* Feels like it was written by an 18 year old intern on New Year’s Day after a heavy night of partying it’s so bad ### 1/5 — Registration doesn’t work *2024-12-10, version 3.8* App states a set of password rules; but seemingly even passwords that meet them don’t work. Unable to create account. Moreover the password rules are pretty dumb, usual upper, lower , number and special characters ### 3/5 — log in *2024-10-16, version 3.7.2* Whenever i try to login into app it take ages to log in ### 1/5 — Never works *2024-07-22, version 3.7.1* App never works, been loading since the day I was born one and then crashes every time. Horrible app to use especially when needed in an emergency! ### 1/5 — APP DOESNT WORK *2024-07-01, version 3.7.1* please fix this app. Nothing will open or load. It makes me extreme angry. Just sort it out or remove it. ### 1/5 — Terrible app *2024-06-22, version 3.7.1* The slowest app I’ve ever used ### 1/5 — Elephant app *2024-06-04, version 3.7* If I could rate this app 0 stars I would. Absolutely shocking it’s never working never loading and overall extremely pointless to have ### 2/5 — Never works *2024-05-19, version 3.6* Every time I log in it says somethings gone wrong, I end up going on the internet to log in instead. ## Most critical reviews (10 lowest-rated) ### 1/5 — App does not download. *2026-03-04, version 3.8* I’m with you guys and can not renew your app! Or update it What sort of service is this ?? ### 1/5 — Terrible *2026-02-16, version 3.9.2* I couldn’t even log onto the app, just kept saying the password wasn’t fitting the criteria and I tried several different ones. Don’t know how this is still on the app store! ### 1/5 — Unusable *2025-10-09, version 3.9.2* App refuses to load anything other than a blank screen. Their website is not much better - the only thing that loads is the digital help chat, which doesn’t understand simple statements like “your website does not load” ### 1/5 — Awful App *2025-09-28, version 3.9.2* Truly awful app, login continually fails and rarely does it register when you click on anything. Makes receiving support almost impossible. ### 1/5 — Can’t login *2025-06-24, version 3.9.1* Always unable to login ### 1/5 — Miserable *2025-06-06, version 3.9.1* This app is genuinely THE worst thing I have installed on my phone. The UI looks awful, is insanely slow and crashes a lot. Every time I have to deal with elephant insurance it genuinely depresses me. And I ensure I have AT LEAST 2-3 hours just for loading screens/being on hold (although that’s not really to do with the app). Ultimately, this app is so bad. Ps I never leave reviews unless it’s something I truly dislike and this is one of the worst things I’ve dealt with. ### 1/5 — Terrible *2025-05-01, version 3.9* This app is useless. I can’t do anything because it constantly loads to a blank white screen after logging in. ### 1/5 — Worst app ever *2025-03-18, version 3.8* I’ve done an insurance yesterday and since then I couldn’t open it all. These people should do something about it because it’s really useless ### 1/5 — Slow and clunky *2025-02-10, version 3.8* One of the most slow and frustrating apps I have come across. ### 1/5 — Never works *2025-01-17, version 3.8* Can never access account always says error code 102, very frustrating! ## Most praised reviews (10 highest-rated) ### 5/5 — Good app *2026-01-29, version 3.9.2* Very easy to use and navigate around the app ### 5/5 — Great *2025-04-07, version 3.9* Amazing customer service. Less waiting time on line. ### 5/5 — Service & App Performance Issues – Urgent Review Needed *2025-02-17, version 3.8* I have been using your insurance for a year now, but I find it more expensive than other providers. Unfortunately, I am not satisfied with your app or website, as both take a long time to load. It often takes 30 minutes or more just to access a page or open the app, which is extremely frustrating. Additionally, despite paying a higher premium compared to other insurers, the service quality is disappointingly poor. I kindly request you to address these issues as soon as possible. Otherwise, I will have no choice but to switch to another insurance provider. ### 5/5 — Can’t login!! *2025-02-03, version 3.8* Have registered but login page is completely blank so can’t use the app. ### 5/5 — great *2024-11-18, version 3.8* great ### 5/5 — G Missilmane *2024-04-21, version 3.6* Best service ever ### 5/5 — G *2024-02-17, version 3.6* Good ### 5/5 — ph *2023-04-27, version 3.1* The best insurance company🔅 ### 4/5 — Nice app, but slow connection *2025-01-17, version 3.8* The app is great in term of usability, but sometimes requires a few attempts to login. ### 4/5 — Great app *2019-08-28* Great app, easy to use and navigate. However the maintenance that’s being done has taken a few days and I would like to access my app account. Please hurry up with the maintenance --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*