# Elevate Rewards — user reviews > 61 indexed App Store user reviews of Elevate Rewards by EVO Entertainment Group, LLC, rated 4.90/5 from 5,071 ratings. - Source: https://appshunter.io/ios/app/elevate-rewards/id1375813348/reviews - App overview in markdown: https://appshunter.io/ios/app/elevate-rewards/id1375813348.md - Rating breakdown: 5★ 4,720 · 4★ 243 · 3★ 55 · 2★ 10 · 1★ 43 ## What do users think of Elevate Rewards? Overall sentiment: mixed **Pros** - 💯 Excellent customer service - 🍿 Great food and amenities - 🧹 Clean and comfortable theater - 🎉 Enjoyable movie-going experience **Cons** - 🐛 Buggy and unreliable app - 💳 Difficult to use rewards program - 🕰️ Slow and unresponsive app performance - 📱 Poor app user interface design **Commonly reported bugs** - App crashes frequently - Movie showtimes not loading properly - Rewards not working as expected - Ticket purchase process issues **Most requested features** - Ability to save payment information - Option to redeem rewards through the app - Improved app stability and reliability - More intuitive and user-friendly app design ## Newest reviews (11 of 61) ### 2/5 — Doesn’t work *2026-06-02, version 29.0.1* Fails to register my card tried several times got an error try again later did my credit card after still doesn’t work fix your issues no wonder nobody has this app taking my business to santikos !! ### 3/5 — Hard to click the top buttons on Iphone 14 *2022-09-27, version 7.0.4* buttons are up in the notch makes it almost impossible to click ### 3/5 — Rewards *2022-09-24, version 7.0.4* It’s difficult to use the rewards ### 2/5 — movie times won’t load *2022-07-22, version 7.0.4* The app is updated, as is my operating system…it’s glitchy and slow and will not work properly. I cannot get the movie times to load after I select the location (Schertz, TX) I have tried multiple times. Please correct the issue! ### 3/5 — App is so-so *2022-07-09, version 7.0.4* This app could be so much better with a couple of tweaks. 1. If the app stored your tickets when you purchase them so you don't have to go find the email. Tedious when you buy tickets during pre-sale 2. If you could apply your rewards to ticket purchases in the app. We never purchase tickets at the counter. ### 5/5 — Always top notch *2021-09-13, version 7.0.4* Great service, great food and all sorts of showtimes to fit any schedule. A+ ### 3/5 — App ok *2021-09-12, version 7.0.4* The app is ok. No way to save CC , keeps all expired items on app no way to delete what you never used ### 5/5 — Comment *2021-07-30, version 7.0.4* We love this theater! ! ### 5/5 — Satisfied customers *2021-07-27, version 7.0.4* We have been patrons since EVO has opened in Schertz. This EVO has the best tasting popcorn of all the movie theaters of Regal in Schertz and EVO in New Braunfels. I admit the popcorn is not great every single time (which could use some work) we will continue to be faithful customers ### 5/5 — Great customer service *2021-07-05, version 7.0.4* Awesome ### 5/5 — Best place *2021-04-24, version 4.16* Love this place. Like knowing the crowed of people are limited. Hate going to a packed movie theater ## Most critical reviews (10 lowest-rated) ### 1/5 — Not working *2026-06-26, version 29.0.1* I’ve lost so many points ppl at EVO have no idea how rewards work ### 1/5 — Rewards not compatible with Toast *2023-08-05, version 14.0.3* There is either no option to use the $10 coupon with the Toast app or it needs to be easier to find. Staff had me purchase my food abd then refunded the $10. ### 1/5 — Bad App *2023-06-30, version 12.0.1* Chances of using rewards - 0 Tried using birthday free ticket. Can’t book on line. Went to theatre. Can’t use on opening weekend. Have tried using others without any success. Can’t book tickets through the app as Evo has two apps that don’t work together. Just use fandango. Much easier. ### 1/5 — Read the Reviews of your App *2022-12-17, version 9.17.14* Multiple people have commented on the need for improvement of the app. I have read the comments and there are similar comments from various people going back a few years. Why aren’t you making the changes. Update the app do that rewards members don’t have to enter all their information every time they make a purchase. Allow the free movie tickets to be redeemed using the app instead of having to redeem them onsite. Increase the expiration date of free birthday tickets from 30 days. ### 1/5 — Theater great, app not so much *2022-11-13, version 7.0.4* App needs work!! Doesn’t remember your payment cards when reserving online. Takes FOREVER to click anywhere, I have to close & reopen all the time because the buttons on the app don’t respond. Often lags when trying to load movies available to see. Worst app I gave on my phone. ### 1/5 — App is not a app *2022-08-10, version 7.0.4* Literally nothing really works keep clicking and nothing happens… love the theatre but this app is awful ### 1/5 — Useless app and the same on the web. *2022-07-16, version 7.0.4* The file provided to download your ticket is not one commonly used. No ticket history on the app as well. No function to select what you are trying to do. I end up using my PC to purchase tickets online, even using the app to purchase tickets is a frustrating experience. Maybe it is just me but this app is useless, needs a new user interface. Logging g in is also a joke. ### 1/5 — Awesome place, terrible all *2022-01-15, version 7.0.4* 99% of the time this app just crashes and doesn’t open. It’s a really terrible application. I’m using an. iPhone 13 pro max so maybe it’s just not updated but it’s a terrible application in its current state ### 1/5 — App needs SO much work!! *2021-12-02, version 7.0.4* I have had this app since an Evo theatre opened near us years ago and it has not improved at all. As others have mentioned, you have to input ALL of your information on the app when purchasing tickets—name, email and payment. If even just your personal information was saved on the app and not the payment cards, it would still be a great improvement. There also needs to be a way to use your free tickets earned when buying tickets on the app. We’ve had so many tickets expire because we don’t live near enough to the theatre to be able to just swing by to buy tickets in person and use the free reward. And since the tickets have to be reserved, the best way is to purchase them online. Please make these two improvements and the app will be greatly improved! ***Unrelated to the app and it’s features—why are so many people leaving reviews for the ACTUAL THEATRE they go to? 😂 These are supposed to be reviews for the app so others can know if it’s worth it to download. Please leave your specific theatre location reviews to search engines and review sites on the internet, lol. ### 1/5 — Won’t open *2020-01-24, version 3.56* Will there be another update? I have an iPhone, when I download the app it won’t open it just takes me back to my home screen on my phone. ## Most praised reviews (10 highest-rated) ### 5/5 — Rewards *2024-04-22, version 29.0.1* Free drink ### 5/5 — Love the Spot ! *2024-03-18, version 27.1.0* We love coming to the Spot .. The food is great and this is one of the activities that my Special needs adult son and I absolutely love doing together ! We love Carolina too … First time to meet her ! Fantastic service ! ### 5/5 — Customer service *2023-11-28, version 14.0.3* As always the cashier up front was very helpful with prices and the theatre was clean. ### 5/5 — My birthday *2023-07-12, version 14.0.3* Awesome friendly service…. Great staff ### 5/5 — Love EVO every time we are here. Schertz location is really nice and service is wonderful. *2023-06-18, version 12.0.1* Garrick was great! Great customer service and attention to detail on our order!!!! ### 5/5 — Evo Schertz *2023-03-14, version 12.0.1* The theatre was very understaffed, it was difficult to order and when we received our food it was cold. It was hard to get in touch with a server and we never received our refills. The staff was very polite but you could tell they were not well supported and understaffed. Disappointed in this. ### 5/5 — Love the Spot ! *2022-11-06, version 7.0.4* We love coming to the Spot .. The food is great and this is one of the activities that my Special needs adult son and I absolutely love doing together ! We love Carolina too … First time to meet her ! Fantastic service ! ### 5/5 — Glitchy movie *2022-09-24, version 7.0.4* Went to watch super pets and it glitched towards the end. They eventually fixed it but we missed about 10 minutes of it, they didn’t replay. Would’ve been nice to have been offered some compensation. ### 5/5 — Brea is DA BESTEST!!! *2022-03-18, version 7.0.4* Last day of Spring Break and the kids want to bowl! They are having an awesome time and Brea has been waiting on us and is wonderful!!! Thank you EVO! ### 5/5 — Poor App *2021-10-18, version 7.0.4* The app never works fully on my tablet or iPhone. When I hit choose a date, a grey box pops up and that’s it. I can change dates but showtimes are unreadable. I hope it gets updated soon. I just discovered it’s the same on the website. I’m having to use Fandango to find out the show times. Please update soon! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*