# Elevations Credit Union — user reviews > 133 indexed App Store user reviews of Elevations Credit Union by Elevations Credit Union, rated 4.80/5 from 4,367 ratings. - Source: https://appshunter.io/ios/app/elevations-credit-union/id506168516/reviews - App overview in markdown: https://appshunter.io/ios/app/elevations-credit-union/id506168516.md - Rating breakdown: 5★ 3,728 · 4★ 472 · 3★ 87 · 2★ 23 · 1★ 57 ## What do users think of Elevations Credit Union? Overall sentiment: mixed **Pros** - 💻 Convenient mobile banking - 💳 Easy check deposit - 🌟 Great customer service - 🏠 Local credit union **Cons** - 🐛 Frequent app crashes - ⏱️ Slow performance - 🔒 Security concerns - 🤔 Confusing navigation **Commonly reported bugs** - Check deposit not working after iOS update - Account nicknames disappearing after update - Inability to log in consistently **Most requested features** - Ability to rearrange account order - Improved check deposit functionality - Landscape mode support for iPad - Integrated FICO score tracking ## Newest reviews (10 of 133) ### 3/5 — Elevations credit union *2026-01-02* Mostly love the people. Chat “Scout” is a loser don’t waste your time with chat. I often have odd corrections with my account but feel credit unions are the way to go. More than once I have felt like changing to another but the reality of domino change is too daunting. The customer service usually super helpful & kind. ### 2/5 — Feels Incomplete *2025-06-15* My first impression of this app was that the buttons are user friendly and it’s pretty easy to navigate! However, it’s incredibly irritating because I have to constantly delete and reinstall. The button to verify if you are human completely freezes and won’t let me into the app. And when I do get in, the slowness of the app is just as repellent, often needing to be reopened and signed into again. Overall it has potential but the functionality is just not there. ### 1/5 — Terrible app *2024-10-15, version 4014.1.3* This app is so bad. Constant bugs and constant forcing me to re-log in when I’m in the middle of using it. The only reason it has 5 stars is because all the bad reviews seemingly get removed (that has happened THREE times so far with my review). ### 2/5 — App not user-friendly *2024-09-02* While I am ok with this credit union for the most part, the app is a joke. There are many glitches and it seems almost impossible to access things that should be right there on the front page such as your rewards. The app is difficult to navigate as it leads you through these loop-holes along with glitches. Thinking of switching my bank account just because of how irresponsible the app is. ### 1/5 — Eh *2024-07-19, version 4013.2.0* Use website instead. They constantly take away details to view on your accounts, payment details to loans(how much goes to principle vs interest), or any details pertaining to loans except for interest rate and ytd paid interest. App is good for checking balances and transfers thats about it. ### 2/5 — 2024.05 Update *2024-06-01, version 4013.0.2* Hey team - long time ECU customer here, first time reviewer. Latest 2024 May update, can’t reorder my 10 accounts nor does nicknaming get retained. QA/QC did not do its job here, please address asap w fix. Also excessive re-authentications vs other credit unions and banking apps. Thank you. ### 1/5 — This app does not calculate your balance *2024-05-06* correctly. What is showing as a total in your account is always incorrect. I’ve had to pull money from the account and when I make a payment on something I transfer that money in because if you don’t do that, it will bounce every time. I’ve even come to think that elevations is keeping money because somehow the total that it says is different than the total of money I’ve put in and there is no explanation. For example, if I spend $2 I actually transfer in $2 and it still bounces back saying insufficient funds. Does not make sense. I wish they wouldn’t have updated the. App to this one. It’s horrid! Really disappointed I cannot use this app to keep track of my balance. ### 1/5 — Stay away from the incompetence *2024-03-06* It's amusing that another review is titled, "use the website instead", because I find the Elevations website even more dangerously incompetent than the app. The website authors are so flagrantly clueless about writing a website that they can't even figure out how to get an account number during a transfer. The phone app developers are so incompetent, they cannot figure out how to find a third-party tool to take photos of checks without making the user wait and wait and wait until it finally gives up on "automatically" taking the photo before honoring us with the privilege of doing it for them (let alone writing such a tool themselves). As an engineer myself, I would happily tell this to their face, except I would need to use very small words for them to understand. They take are that bad at what they do. This credit union doesn't have a clue that people generally use websites and apps instead of going into the branch (at which the people are surprisingly competent and polite), so they hire particularly dumb elementary school dropouts to write the software that we have to use. Go elsewhere before you get trapped by the stupid people through a mortgage! You have been warned. Let these losers go bankrupt. They deserve it for the blood pressure spikes that they're online presence causes. The great people at the branches can find employment at a credit union that has any idea what they are doing. ### 5/5 — This app does everything *2024-03-05, version 4012.2.0* I'm really happy with all the things that I can do with this app. The best part is the check depositing feature ### 1/5 — I give it ZERO stars *2024-02-20* This app does not calculate the totals fast enough. It says it gives you the available total but when another transaction happens, the pending amount calculates but then falls off and gives you a false total. And even if you’ve calculated the amount, the total is not showing. This app is not very user friendly. The website may be better but it would be better to have an app that actually works. It’s very frustrating to use. I wish they would have left it alone. The previous one was much better! Very disappointed with this one. ## Most critical reviews (10 lowest-rated) ### 1/5 — Sux *2025-12-01, version 4018.1.1* The app is basically useless to me now, customer for a long time and very tech forward. The app stopped executing bill pay, I have to go to the laptop and log in. Many other basic tasks are not possible. So off the phone it goes.. ### 1/5 — Terrible customer service, bad app *2025-06-11, version 4017.1.1* I was an Elevations member for 17 years, experienced too many problems to list here... Also they offer fewer services than a big bank and their app/online portal is an outdated joke. Good riddance ### 1/5 — Seems to be a problem lately *2025-06-05, version 4017.1.1* The app has just stopped loading the past few days or so. Just an endless white screen with the spinning wheel. Used to be a great app, easy to use and efficient, but now no amount of troubleshooting on my end seems to be helping. ### 1/5 — Not working?? *2025-06-01, version 4017.1.1* This app is fine but for the last 3 days it’s just been endless loading, I’ve tried different WiFi I’ve tried restarting the app AND my phone and it’s STILL not working!! ELEVATIONS PLS FIX!!!!!!!!!! ### 1/5 — Suddenly keeps asking for verification *2025-03-29, version 4016.1.2* Every time I go to log in now to simply check my balance it doesn’t remember my password and let me do Face ID like it used to - it pulls up a screen every time where I have to manually enter my password and user name and then wait for a text verification ### 1/5 — Delete the app when backend breaks? Unacceptable response *2025-03-18* Called to report failure on transfers screen in app (spinning wait indicator, persisting across reboots and app launches). Rather than check with internal team for backend problems showing on their internal dashboards, rep went right to 'delete the app, reboot your phone, and reinstall the app'. With the implication that there wouldn't be any bug report passed on. Shyeah, right, my password is 12 hours drive away in a safe; not workable to break TCM store unlocked w/ face/touch-id. Rep stonewalled when asked point blank if he'd report the problem anyway. Hey, Elevations Credit Union! Deleting your jank app won't help fix your bugs, especially when you have a back-end issue. ### 1/5 — Bad news *2025-02-19, version 4016.0.1* App is so glitchy especially the online deposits the photos of the check will never be good enough to deposit do better:( ### 1/5 — Cloudflare Security Widget not working *2024-12-29, version 4015.0.3* This app used to work fine, but now I can’t get in at all. Completely useless! ### 1/5 — Latest update is horrible *2024-11-25* App is painfully slow after the latest couple of updates- the loading screen just to see the snapshot page sometimes takes 1-2 minutes, and trying to get into any transfer or settings pages takes even longer. Edited 11/25: I am NOT enjoying the app, despite the bizarre developer response posted here. The lagging loading screen is a serious detriment- if I need to check my balance or make a quick transfer on short notice in the checkout line I’m totally out of luck because it takes 10 minutes to get anything to work. This needs to be a priority to correct, as the mobile website is pretty clunky and not an appropriate substitute. **Developer response:** Thank you for your feedback, we are happy to hear that you are enjoying the new digital banking platform. We continue to enhance our digital offerings and will be passing this feedback along to our team. If we can assist you further, please contact us at (800) 429-7626. ### 1/5 — New update - lots of bugs *2024-11-15, version 4014.1.3* The app errors out before I can even log in. If you select to submit feedback you get an “invalid” error screen. There is no way to submit for app support. Not great. ## Most praised reviews (10 highest-rated) ### 5/5 — Best in Class *2026-08-08* We’ve used Elevations CU for many of our banking needs and they’ve always been there and came through for us in Northern Colorado. We love our mortgage with them, as they’ve made it easy to pay it online. Thanks, Elevations! ### 5/5 — Service *2026-07-20, version 4021.2.0* Great company and wonderful people and service. ### 5/5 — The best *2026-07-16, version 4021.2.0* Elevations is a model, not just for banks, but all business!! ### 5/5 — A+ Number 1 *2026-06-23, version 4021.1.3* Amazing. Should have switched years ago. ### 5/5 — ECU’s dev team kicks a** *2026-01-02, version 4019.0.3* Big thank you to the people who were behind the major app renovation a couple years ago. Sometimes banking with a local credit union means sacrificing some modern day comforts, but ECU’s app update eliminated that compromise entirely. I feel like I’m banking in the 21st century while still banking with a local business that I trust. While there have been some quirks, it is overall so so much easier to do what I need to do with my accounts from my phone, and I feel confident that the team will continue to improve things every month. The latest improvement is what brought me here today: increased character count on the memo line for bank transfers! I don’t know if the team realizes how significant that is for my banking experience, but it is! Huge thank you! I imagine that a lot of “squeaky wheel” naysayers popped up during the initial phase of the major changes, so I want the team to know that I personally have been nothing but grateful and excited as each new improvement is rolled out. Keep up the good work! ### 5/5 — Struggling with app *2025-10-17, version 4018.1.1* Yep. They delete negative reviews and post fake reviews. Not sure what’s going on but I am starting to get concerned with my bank account. ### 5/5 — Love my credit union *2025-03-08, version 4016.0.1* Great service and local. ### 5/5 — Boulder *2025-03-07, version 4016.0.1* Thank God for your app I have to live in New York because of prices and my family is in Colorado. I was born in Boulder and I need to have a bank account. ### 5/5 — Amazing! *2025-01-29* The app is great and the customer service is even better! They are quick, extremely kind, and helpful with any questions that you may have. They have no hidden fees and the best bank that I have ever been apart of. Join it!!! It’s amazing. ### 5/5 — Love this app! *2025-01-02, version 4015.0.3* The app is so easy to use and feels so secure! Saves a lot of time! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*