# ELGA Credit Union Mobile — user reviews > 63 indexed App Store user reviews of ELGA Credit Union Mobile by ELGA Credit Union, rated 3.00/5 from 112 ratings. - Source: https://appshunter.io/ios/app/elga-credit-union-mobile/id1042644483/reviews - App overview in markdown: https://appshunter.io/ios/app/elga-credit-union-mobile/id1042644483.md - Rating breakdown: 5★ 40 · 4★ 13 · 3★ 10 · 2★ 10 · 1★ 39 ## Newest reviews (14 of 63) ### 2/5 — Wonder if they will ever update *2025-10-15* It would be nice to have access to your account at anytime like what is advertised, but especially within the past 6 months the overall app quality has plunged into almost unusable territory. Most days now I am only able to login maybe once or twice - a major and consistent problem is logging in but it will infinitely load and never stop. Or im able to get in but as soon as I click on anything, it infinitely loads and crashes. This continues to get worse and worse. Please update your app. This is embarrassingly bad **Developer response:** Thank you for your feedback. We are planning to launch a new digital experience on October 28th that is designed to address these issues and bring helpful new features. For more information, please visit: https://www.elgacu.com/bank/new-digital-banking-experience/ ### 2/5 — Horrible *2025-09-05* Seems like you barely connect on the app anymore. Always has a ‘network connection’ issue. What is the point of having an app that users can barely use. Then if you can connect, inside the app, you get a lot of ‘404’ errors. Not user friendly at all, if you can even get connected **Developer response:** Thank you for sharing your feedback and we would be happy to assist you further with the error you are getting. Please provide the best way for us to reach you here: https://www.elgacu.com/bank/contact-us/ ### 2/5 — used to work great *2025-09-02, version 4.41.131* the app used to work great but it has been running extremely slow lately. sometimes it wont let you log in at all ### 2/5 — Kind of stuipid security *2023-10-02* Face id wont work and its annoying if i type my password and fat finger 1 key and hit backspace it deletes it all and i have to retype it all either fix that or fix face id ### 1/5 — Underwhelming, and expect poor treatment. *2023-08-05, version 4.41.113* Underwhelmed and treated terribly by staff in person. Elga refuses to communicate in writing (email that is) and chooses to ignore what transpired. Every opportunity has been given. Several weeks passed so is time to go more public given lack of Elga engagement. Situation: Spoke to Elga on several occasions to confirm eligibility requirements. Staff shared the same content and understanding as the website. Tried contacting branch directly yet all calls are handled by the call center and assured call center agents are equally trained as those in the ranch. Residency requirement not required if a donation of $25 is made to Salvation Army Bed and Bread. Requires I am in person to make said donation. Ok, I make the trip. Any person making a $25.00 donation to the Salvation Army Bed and Bread Program. (this option not available for online account opening) Elga does not schedule appointments for new accounts, so I arrive to open an account and am immediately treated terribly by the CSR. I asked for clarity on the donation clause and CSR stammered and could not explain. CSR was not listening and kept repeating residency requirement..in a tone asking me to leave. Drove to another branch where the manager at least listened however explained residency requirement., apologizing for phone agents who are not the ones who actually open accounts. I expressed efforts to contact the branch directly and asked what else I could have done from my side to prevent this very issue? Manager said nothing more I could have done. I asked why residency was not even listed as a requirement, manager agreed that would have been helpful. Asked what the donation in person clause meant, and manager could not speak to it, reaching for stretch explanations, then expressed understanding how the information on the website was ‘confusing.’ Manager promised to pick this up with marketing etc etc - and a month+ later the information remains the same.content. Who are you? Individuals who live, work, worship, volunteer, or attend school within the State of Michigan are eligible to join. Saginaw Valley State University, including students and alumni. Members of the immediate families of any current ELGA members. Any legal entity that is comprised for the most part of the same general group as the membership of the credit union as outlined above. Any person making a $25.00 donation to the Salvation Army Bed and Bread Program. (this option not available for online account opening) Ready to join ELGA Credit Union? You can open an account online or at one of our convenient locations. ### 1/5 — App works when it wants to work *2023-07-09* I would give it 5 stars if I could get the Face ID to work. App works when it wants to work, not when you need it to work. Try resetting facial recognition and it still doesn’t work, try to authenticate it and it has boxes that pop up and says it’s activated but quickly shuts it off and after repeated attempts it still doesn’t work, delete app and reload it again still doesn’t work ### 2/5 — Still needs lots of improvements *2023-03-29* I’m still using the app and only because it’s semi convenient for making payments. My vehicle loan shows a different monthly payment due every single month. And they still haven’t made it convenient to make a loan payment. I would dump this app completely if I were closer to an Elga. **Developer response:** Holly, thank you so much for your suggestions! We have passed them along to our User Experience team! ### 3/5 — I keep having issues. *2022-04-29* I keep having to delete the app and reinstall it due to the fact it’s saying no such file. ### 1/5 — App *2022-04-15, version 4.39.174* This app isn’t good unable to get on the mobile app! This mobile app didn’t have many stars when I started I knew it was going to give me problems ### 3/5 — Always having to delete the app *2022-02-27* I always have to delete the app an re download it for it to be the updated version an it’s kinda annoying other then that love it -iPhone XR ### 3/5 — Face ID *2021-12-17* Face ID doesn’t work for some reason. One of these recent updates ruined it somehow. Have to type in credentials every time. ### 1/5 — cant login *2021-07-02, version 4.39.174* cannot login cant check my balance ever since the new update ### 2/5 — Horrible mobile deposit *2021-05-06* What is the point of mobile deposits if you can’t make a mobile deposit??? What I don’t understand is why there is such A small line on the check and such a big amount of words to fit on that line. *ELGA CU Mobile deposit only* there’s absolutely no way I can fit this on the line and make it look clearly. None of them work and it saying that’s the only thing that I get wrong. Making me want to throw my phone through a window. Please fix this!! The checks we receive are all from ELGA as well. ### 1/5 — Deletes password *2021-04-21, version 4.39.174* 04/21/21 update: every update deletes your information and you have to login all over again. The Chase bank app doesn’t forget you login during updates. The developers for this app are terrible. Pure garbage! It deleted my password and doesn’t recognize my login. What’s the point of saving the data when it wipes it every time with an update. I’m not excited about ELGA. This was a useless update! It goes along with the crappy service. ## Most critical reviews (10 lowest-rated) ### 1/5 — Amazing bank, EXTREMELY slow app. *2025-09-07, version 4.41.131* Amazing bank! This app though? Slower than my grandma. You’re better off driving to the bank and asking how much you have in your account vs using this app. ### 1/5 — App is terrible *2025-09-03, version 4.41.131* Takes forever to load if it does wind up loading. This is the WORST APP I’ve ever had to deal with. ### 1/5 — App going to be the reason I switch *2025-08-29, version 4.41.131* Love ELGA. Love the people in the holly branch. Hate the app. Always has bugs, incredibly slow, and always down over the weekend. Fix the app or I’ll be forced to switch to Dort ### 1/5 — Loading simulator *2025-08-05* Always a gamble on whether or not it’ll log you in and load. Even then, if you make it into the app, every option you select is another gamble if it’ll load or force you to give up and close the app. **Developer response:** Thank you for sharing your feedback. We’re working on a new digital banking platform that will improve reliability and introduce features to make managing your money easier. ### 1/5 — Apps a joke *2025-07-30, version 4.41.131* Half the time I can’t even log into my own freaking bank account. ### 1/5 — New system *2025-07-30, version 4.41.131* I do not like the. New. Log in system. A. S much a I use the. Bank old system this new system takes too long to log in. Ve Ty dissatisfied. ### 1/5 — Be nice if it worked *2025-07-25, version 4.41.131* Always down ### 1/5 — App barely loads *2025-07-08, version 4.41.131* Takes atleast a minute ti get in and that’s if it loads in the first place ### 1/5 — O think it’s time for an upgrade. *2024-10-04, version 4.41.113* I’ve had to delete and redownload 4 times this week. Frustrating. ### 1/5 — Lost funds not 1 X but twice *2024-04-02* This bank has lost so much money. There words, “it’s like it’s in cyberspace somewhere”. Well paying all bills and receiving confirmation from twelve companies only to find the following month the bank account is empty of funds and Elga can’t answer where the money went. Provide confirmation it didn’t mean a thing. This is outrageous that they knew their app didn’t work and lost money for many. Once through their ATM and they said we are aware and will take care of it when you get back from vacation. Then when we came home from vacation they said, “we don’t know what you are talking about”. It’s easy to look the other way and no one is accountable. Be careful giving them any money. ## Most praised reviews (10 highest-rated) ### 5/5 — So convenient *2021-05-05* I love that I can make transfers and payments anywhere without having to visit a branch! **Developer response:** Thank you for your feedback! ### 5/5 — love the chat feature! *2021-05-01, version 4.39.174* love the app and all the new features coming out ### 5/5 — Bank statements *2021-04-20* We should have a choice to get bank statements off our app also . ### 5/5 — Love this app! *2019-11-13* Super easy to use, I love having the ability to use my Face ID to log in, and being able to see my quick balance without logging in. **Developer response:** Thank you for your review! ### 5/5 — Not bad *2018-06-25, version 4.2.2541* I don’t see the issue anyone else here has. If you are good with technology, you will be fine with this app. If you are not good, don’t leave a bad review because you aren’t good with technology. ### 5/5 — Works well for me *2016-08-05, version 3.11.236* Just noticed the bad reviews but I've never had a problem. Accounting has been accurate, mobile deposit works well, doesn't crash for me. ### 5/5 — New app *2015-10-29, version 3.10.220* Great job!!! Love the fingerprint login...it's almost like instant access. Love the photo deposit too!! I may never have to go to a brick building again...I'll miss you guys 😜! ### 4/5 — Redesign request *2024-10-19* It’s a good app, it just needs a redesign. I saw a few months back you were going to give it an update but suddenly those posts disappeared? ### 4/5 — Login *2020-12-12* I would give it 5 stars if I could get the Face ID to work. I’ve went in and followed directions but the Face ID Authentication switch I swipe to right says show face then it oks it and says it worked. Then the switch moves back to off every time ### 3/5 — Face ID *2023-01-19* Great app but I cannot get the Face ID to work. I slide the radio button to allow it, it says successful, then turns back to off. That’s the only reason I don’t use it as much as I used to. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*