# elGrocer: UAE Grocery Delivery — Food & Pharmacies Delivery > On-demand online grocery and pharmacy delivery from over 600 UAE stores. (iPhone/iPad app by El Grocer.) - Source: https://appshunter.io/ios/app/elgrocer-uae-grocery-delivery/id1040399641 (this page in markdown: same URL + `.md`) - Developer: [El Grocer](https://appshunter.io/developer/1040399640) - Category: Food & Drink, Shopping - Price: Free - Rating: 4.10/5 from 338 App Store ratings · 162 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 127 MB - Languages: American English - Released: 2015-11-06 - Data updated: 2026-08-13 - Monetization: free with in-app purchases - User reviews in markdown: https://appshunter.io/ios/app/elgrocer-uae-grocery-delivery/id1040399641/reviews.md ## What is elGrocer? So Good So Fast So Easy! Get AED 20 off on your first order when you use the code BIGDEAL elGrocer by Smiles offers you a more convenient on-demand online grocery shopping experience. Save time and money by avoiding long queues and traffic jams and get your weekly groceries delivered to your door. WE HAVE IT ALL: - Discounts – Save more with weekly offers and exclusive coupons. - Variety – From Supermarkets and Coops to Pharmacies and Specialty Stores. - Payment – Easy payment methods and pay later option with Tabby. - Convenient Delivery – Enjoy same day fast delivery or scheduled delivery. - Recipes – Explore our recipes and meal prep ideas, and get all ingredients with one tap. - Smiles Market – Free delivery and Smiles points cashback on every order. - Shopping List – Copy and paste your entire shopping list to add all of the products to your cart in one go. Your favorite stores at your fingertips: We have brought together a great selection of over 600 stores from your favorite local Coops - supermarkets - bakeries - butcheries - pharmacies and more in one place. From Union Coop and Sharjah Coop to Aswaaq and VIVA and many more! Huge varieties for high-quality lovers: Find everything you need from fresh fruits & vegetables and meats to frozen foods, snacks, beverages and medicine. Better yet, if you’re super selective about the products you choose for your kids, you’ll find lots of healthier choices and organic options. The options are endless and the possibilities are endless! Smiles Market: Your one stop shop for unlimited FREE delivery and Smiles points cashback on every order! Try our very own store where everything you see is guaranteed in stock and if not, your order is on us. (We accept the challenge). More value deals you love: Because affordable is the new trendy, you’ll find weekly offers & discounted products, promocodes and flash sales to claim with one tap. You can use promocode FIRST3 for free delivery on your first 3 orders. Enjoy grocery shopping without elHassle! ## Key features - On-demand grocery delivery - Wide store selection (600+) - Weekly offers and coupons - Recipe integration for meal prep - Same-day or scheduled delivery - Pay later option with Tabby ## What do users think of elGrocer? Overall sentiment: negative **Pros** - 🚀 Fast delivery - 👍 Efficient and reliable service - 👍 Good customer service - 👍 User-friendly app - 👍 Convenient grocery shopping **Cons** - 🐛 Frequent order issues (missing items, late delivery, wrong items) - 🔍 Limited product selection - 💰 Higher prices compared to physical stores - 🤖 Poor communication and unresponsive customer support - 🕰️ Unreliable delivery times **Commonly reported bugs** - App crashes and freezes - Inaccurate order information and delivery status updates **Most requested features** - Improve product availability and inventory tracking - Enhance communication with customers about order status - Offer more competitive pricing - Provide better customer support channels ## Recent user reviews (10 of 162) All indexed reviews: https://appshunter.io/ios/app/elgrocer-uae-grocery-delivery/id1040399641/reviews.md ### 1/5 — Order never been delivered, but in the app status updated to delivered *2025-07-19, version 7.2.0* Unfortunately the online chat staff didn’t want to cancel the order and process a refund, I got scammed by the application. ### 1/5 — Total RIP OFF *2024-07-07, version 7.0.0* If any item is not available - DO NOT FALL IN TRAP - CANCEL WHOLE ORDER. They use a trick: offer discount on certain minimum amount and then “Ups! some item turns out unavailable”. Order amount drops below eligible for discount amount and they cancel discount for whole order, even for items that are available! So instead of compensation for listing unavailable items online, they cancel discount and you end up buying things at original price! And their prices are higher than Carrefour, Lulu etc. ### 5/5 — Top Notch groceries app *2024-06-12, version 7.0.0* amazing customer service and amazing fast delivery. they are very helpful and always keen to resolve and satisfy the customer needs. i would recommend this app for anyone who wants to order groceries that will arrive in no time. ### 1/5 — Poor Customer Service *2024-05-27, version 7.0.0* They take so long to respond ### 1/5 — Charged me full amount *2024-05-22, version 7.0.0* Please avoid using this app and instead use Talabat and Deliveroo. They might offer coupons with 50% discounts (capped at 20), but it's a scam. I ordered items from a store using the coupon, but on the day of delivery, I was charged the original amount. The customer service is terrible, with no option to talk to someone directly; you'll have to use a slow and unhelpful live chat. Don't get scammed by these small companies that offer fake discounts and then charge you the whole amount, they know you can’t do anything after you received the products and they charged you for it. ### 3/5 — Limited selection *2024-04-15, version 7.0.0* Only had a few shops to choose from and those shops are the most expensive, so i’ve deleted the app ### 1/5 — Worst application and delivery *2024-04-09, version 7.0.0* Most of the time they won’t have the items as displayed! You cancel the non-available items, they debit twice, only to refund one after a long wait! The delivery is never on scheduled time! Compared to other apps this platform is zero!! ### 1/5 — Worst Service! *2024-04-06, version 7.0.0* An absolute failure!! Away from the delays in delivering, orders get canceled on their own “system errors!!” Without notifying the customer that’d be waiting for essential items. Another incident is NOT DELIVERING and or delivering to WRONG ADDRESS!! Then it takes two days looking into it “investigating” while customer is suffering because of their teams mistake!! On a fair note the customer service chat employees are professional and attendant to chats however they’re not empowered to take any corrective actions ### 1/5 — Bad Service *2024-03-10, version 6.8.5* The app is usually not updated properly with the items and their prices. The orders are almost always late and not delivered within the stated estimated delivery time. The service is very slow, the other grocery delivery apps are more efficient and faster. The customer service is also slow and most of the time cant help with the order because its with the store. The app also accepts orders regardless if the store can fulfill the order or not which is a bit deceiving. ### 2/5 — سلع اغلئ من المحل والبرامج الاخرئ *2023-11-14, version 6.8.0* المنتجات والسلع المعروضه اغلئ من الموجود فالمحل بالاضافه لقيمه التوصيل مقارنة ب انستاشوب وديليفرو بالنسبه للبقالات ## Frequently asked questions about elGrocer ### What is elGrocer? elGrocer is an on-demand online grocery and pharmacy delivery service in the UAE. It allows users to shop from over 600 stores, including supermarkets, coops, pharmacies, and specialty shops, and have their orders delivered to their doorstep. ### What are the key features of elGrocer? Key features include a wide variety of stores, weekly discounts and coupons, recipe integration for meal planning, convenient delivery options (same-day or scheduled), and a pay later option with Tabby. It also offers a 'Smiles Market' with free delivery and cashback. ### How much does elGrocer cost? The app itself is free to download and use. While there are no upfront costs to use the service, customers pay for the groceries and delivery fees. The app offers discounts and promotions to help save money on orders. ### What kind of products can I buy on elGrocer? You can find a vast selection of products, including fresh fruits and vegetables, meats, frozen foods, snacks, beverages, and medicines. The app also highlights healthier choices and organic options for those seeking specific dietary needs. ### Can I schedule my grocery delivery? Yes, elGrocer offers convenient delivery options. You can choose same-day fast delivery or opt for a scheduled delivery that fits your personal timetable, ensuring you receive your groceries when it's most convenient for you. ## Version history (last 5 releases) ### 7.2.1 — 2025-12-22 elGrocer’s new more intuitive way to shop helps you: - Improved navigation with clearer categories and subcategories. - Highlighted limited-time store discounts so you can spot deals faster. - Easier control of delivery time slots directly from the store page. - More efficient handling of out-of-stock items. - Bug fixes and performance improvements. ### 7.2.0 — 2025-07-07 elGrocer’s new more intuitive way to shop helps you: - Find exactly what you need faster with tailored categories and specific subcategories. - Spot the best deals upfront with limited time discounts from each store highlighted saving you time and money. - Manage your delivery time slots by changing them effortlessly from the store page for more control and flexibility. ### 7.1.0 — 2025-06-25 elGrocer’s new more intuitive way to shop helps you: - Find exactly what you need faster with tailored categories and specific subcategories. - Spot the best deals upfront with limited time discounts from each store highlighted saving you time and money. - Manage your delivery time slots by changing them effortlessly from the store page for more control and flexibility. ### 7.0.9 — 2025-05-29 elGrocer’s new more intuitive way to shop helps you: - Find exactly what you need faster with tailored categories and specific subcategories. - Spot the best deals upfront with limited time discounts from each store highlighted saving you time and money. - Manage your delivery time slots by changing them effortlessly from the store page for more control and flexibility. ### 7.0.8 — 2025-04-24 elGrocer’s new more intuitive way to shop helps you: - Find exactly what you need faster with tailored categories and specific subcategories. - Spot the best deals upfront with limited time discounts from each store highlighted saving you time and money. - Manage your delivery time slots by changing them effortlessly from the store page for more control and flexibility. ## Apps similar to elGrocer | App | Rating | Price | Category | | --- | --- | --- | --- | | [talabat: Food, grocery & more](https://appshunter.io/ios/app/talabat-food-grocery-and-more/id451001072) | 4.5 (333,906) | Free | Food & Drink | | [Shipt: Order Grocery Delivery](https://appshunter.io/ios/app/shipt-order-grocery-delivery/id971888874) | 4.9 (134,984) | Free | Food & Drink | | [Uber Eats: Food & Groceries](https://appshunter.io/ios/app/uber-eats-food-and-groceries/id1058959277) | 4.8 (10,629,822) | Free | Food & Drink | | [Gopuff - Grocery Delivery](https://appshunter.io/ios/app/gopuff-grocery-delivery/id722804810) | 4.8 (256,702) | Free | Food & Drink | | [Zomato: Food Delivery & Dining](https://appshunter.io/ios/app/zomato-food-delivery-and-dining/id434613896) | 4.7 (134,688) | Free | Food & Drink | | [DoorDash: Food, Grocery, More](https://appshunter.io/ios/app/doordash-food-grocery-more/id719972451) | 4.8 (22,881,414) | Free | Food & Drink | ## Related topics [uae grocery](https://appshunter.io/ios/topics/uae-grocery) · [waitrose uae grocery delivery](https://appshunter.io/ios/topics/waitrose-uae-grocery-delivery) · [inam](https://appshunter.io/ios/topics/inam) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-13.*