# EliteControl by Arrowhead — user reviews > 28 indexed App Store user reviews of EliteControl by Arrowhead by Arrowhead Alarm Products Ltd, rated 2.00/5 from 1 ratings. - Source: https://appshunter.io/ios/app/elitecontrol-by-arrowhead/id971956696/reviews - App overview in markdown: https://appshunter.io/ios/app/elitecontrol-by-arrowhead/id971956696.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 1 · 1★ 0 ## Newest reviews (8 of 28) ### 2/5 — Please fix the app *2024-06-21* It has been a few weeks now. The app won’t open up. I changed to a new phone, still the same thing. It closes itself within a second ### 2/5 — They do not keep up with app updates *2024-06-12* We’ve had this installed for 3 years. The app consistently stops working. I’ve just tried uninstalling it and reinstalling it to try to get it to work (as this has “fixed” the connectivity issues in the past), and the app keeps crashing during the authentication process. Super frustrating. ### 2/5 — Slow and unresponsive *2022-01-05* Even with a 4G or with-fi connection and fibre connecting alarm panel I find issues arming from the app. I don’t know if it is in the process (exit delay?) of arming or the app just hasn’t recognised I’ve pressed arm. Much the same can can be said for disarming. I generally only use as a last resort to check but don’t feel confident if it is armed when I try arm it. ### 3/5 — Losing labels *2020-10-30* Hi, we have the latest app, it seems that we are often losing the labels on the sensors and controls. It is a bit frustrating as you have to remember which control does what function. Is there anything we can do so the labels remain permanent? ### 3/5 — Updates *2020-06-18* Thanks for the fast update a few days ago. The previous update had broken iOS connection for my iPhone X. The main reason I bought this system is that you integrate garage door into the app. Brilliant!! Now for some suggestions: First, when I am away from home, I can only connect via mobile data. Wifi only seems to work at home. Odd. Am I doing something wrong? Second, can we label the various triggers so that the history function makes sense? I know I can label the sensors to see what’s happening, but in history I can only see reference to “area 01 armed with pendant 040” or “output 04 ON by user 070”. Can we label these elements so that the history makes sense? Finally, can we make the app accessible to all SmartHome systems. Thanks Brian **Developer response:** Hi, This is AAP! Glad to hear that your application is working okay after the update. For the connectivity problem, Please check your wifi router's firewall settings. If you are not familiar with it, Please call us so our technician can help you. And I forwarded your suggestions to our development team! Thanks for using our Arrowhead Alarm products. Have a good day! ### 1/5 — No notifications *2020-06-15* I am not getting notifications sent to my phone, when sensors are activated. **Developer response:** Hi, This is AAP! We apologies with your inconvenience with our alarm product. Can you try "Reset Notification" from site setting? If that does not solve your problem, as our technical support team can help you, Please call us. Sorry again for your inconvenience. Have a nice day! ### 1/5 — Updated app crashes *2020-06-13* Updated app crashes on opening, fix this, I didn’t pay $50 for an app that crashes. Useless. **Developer response:** Hi, This is AAP! We are so sorry for your inconvenience with our mobile application. As our developer is working hard on the problem to fix it, Please allow some time. Thanks for your understanding. Have a good day. ### 3/5 — IP Module *2019-05-11* I love Crow alarms and the ip module this app works with is designed to use the PSTN output so control and notifications are available to the end users mobile phone. It does this once you follow the setup process. It’s a little slow to respond to input but it does notify your phone if an alarm event happens reliably. It’s obviously not the best solution and hopefully there will be a new platform/solution in the pipeline. For now if you have a Crow alarm the ip module and App work OK to provide remote use and notifications via a mobile phone. ## Most critical reviews (10 lowest-rated) ### 1/5 — Unusable *2024-09-04* This App was last updated 3 yrs ago (as of Sep 2024), like other comments here I find it crashes all the time even after a fresh install. The developers aren’t keeping up with iOS update leading to a very unstable app which is highly frustrating! Do not rely on this app to be able to control your security system remotely. ### 1/5 — App crashes and won’t open *2024-06-27* These guys seriously need to update the app. Blinks open for a second and then just crashes. Re started phone. Still crashes. No updates, etc. ### 1/5 — Suren *2024-05-08* Hi I thought I was the only one having issues with not being able to open my Elite control app- until I saw the previous query left 1 year ago. This does not bode well for the future of this app for three reasons that I see: 1) The last update was done three years ago; 2) There has been no transparent response to a legitimate query posted 1 year ago; 3) I have tried communicating through your chat function, with no success. Should a fairly reputed Apple brand continue hosting an app that does not deliver? To Apple: you are judged by the friends you keep. ### 1/5 — App keeps crashing *2024-04-21* Recent update causes crashing on app open. That makes the app useless. Please fix it asap. ### 1/5 — Closes when trying to open *2024-04-19* App does not work. Will not open. ### 1/5 — Date/Time adjustment *2021-10-23* Very disappointed to have paid a lot of money for this app , only to find the date is 2005 and time is wrong but there appear to be no updates to remedy this, and no ability to change it on my phone. ### 1/5 — App and alarm *2020-11-10* The app and the alarm are the worst I’ve ever had, I have nothing but problems and have done since the day it was installed. It’s always going off line and needs a hard reset at least every two months, it’s totally unreliable. I hate it with vengeance ### 1/5 — Unreliable *2020-09-08* The Arrow mobile app is completely unreliable, some times it connects and works fine, but most of the time it fails to connect. I’ve found power cycling the alarm (inc. disconnecting the battery) helps for a month and then it stops responding again! The alarm installer hasn’t been able find a problem and believes its the mobile app. ### 1/5 — Still pathetic!! *2020-07-27* New update is no different apart from being more intuitive to use. Still has the same issues as before, very temperamental!!! Worst app and product I have ever used. Total garbage. Over 3 years and they still can’t have a solid working app, appalling! ### 1/5 — Latest app is not responding to touch *2020-06-15* Recent upgrade has made the app faulty. All the options on the main screen are dimmed and do not respond to touch. This is so on my iPhone 8 Plus as well as on my wife's iPhone 6s. The app had blue background and was working fine for both of us until a couple of weeks back, i.e. before the recent updates. PLEASE FIX URGENTLY since this upgrade has made the app useless and we are no longer able to control the security system remotely. Many thanks **Developer response:** Hi, This is AAP! We apologies with your inconvenience with our new application. As our technical support team can help you, Please contact us. Sorry again for your inconvenience. Have a nice day! ## Most praised reviews (10 highest-rated) ### 5/5 — Great product *2021-01-26* I really love this app and the alarm system, no problems at all. It would be cool however to have the panic option on the app itself, as this would then double as a personal alarm while your home.. just a thought. But overall an awesome product!! ### 5/5 — Team ‘Elite’ *2020-06-19* We had a pretty poor electrical company perform the install of our Elite products. To Adam and the Elite team, thanks for all of your support and answering all the questions our electrical installer failed to do. Your patience with us is appreciated. **Developer response:** Hello, This is AAP. Thanks for using our Arrowhead Alarm products! We are so good to hear that you've liked our services. I will pass your message to our team. Have a good day! ### 5/5 — Finally an update *2020-06-17* I was surprised when I saw there was an update to the app, and thought I must be seeing things. The new interface is much cleaner, modern and actually scales resolution properly in iPhone X and up phones. The app is actually decent to use now, I wouldn’t bother reading reviews done prior to this as the old interface was truely horrible. The only feature I’d like to see is the ability to either modify or disable the siren sound when the alarm has been armed, disarmed or triggered **Developer response:** Hi, This is AAP! Thanks for using our Arrowhead Alarm products. We are so good to hear that you've liked our updated application. And we will discuss about about the siren sound suggestion with our development team. Thanks for your feature suggestion and Have a nice day! ### 5/5 — Latest update fixed it *2020-06-15* The latest update fixed the problem and I can now monitor my property again. Thanks for the speedy fix 👍🏻 **Developer response:** Hi, This is AAP! I apologies about your inconvenience with our application. Our developer is working hard on the problem to fix it, So please allow us some time. Thanks for your understanding! Have a good day :) --- Hi, This is AAP! We are really good to hear that your problem got fixed with our latest update. Thanks for using our Arrowhead Alarm Products. Have a good day. ### 4/5 — Alarmed *2020-09-18* Got this alarm solution when we renovated the house. East to control and manage and the app make remote administration a breeze. Arm, disarm or open the garage. There is an issue whether the App fires an alarm at least 2 x per day. “Panel offline!” The smart panel in the house says “communicating”. Very annoying when the app alarm goes off at 11:30pm at night. A bug? ### 4/5 — Update *2020-07-06* Great to see an update after sick a long wait, would be really good to see this app supported in the like last of Apple home, Alexa or google home. ### 3/5 — Cannot open App *2024-03-23* For the last month I’ve been unable to use the App as it would open and then when I tried to arm or disarm it would close down. When trying to open again it wouldn’t open. I since deleted and reinstalled the app with latest version and I can’t get past the MAC address and serial number entry page, it again closes down when pressing the enter button. I currently have IOS Version 17.3.1 Rgds Tony ### 3/5 — Unable to access from iPhone now *2022-08-09* Hi there, could you please tell me how I can get access to our system from my iPhone. When I updated my phone it never transferred over and all details to the alarm were lost, and now we are unable to turn the alarm off before we enter our property. We love our alarm and it’s so loud that our neighbours always check our property if the alarm is set off but unfortunately we can not access it while we are away. We were also never given an instruction booklet by our electrician so unable to do this manually. Thanks, Megan Cardwell ### 3/5 — When will the app be able to use on Apple watch *2021-07-09* When can the app be able to used on Apple Watch **Developer response:** Hi, This is AAP! We want to apology about your inconvenience with our application. Our development team has updated the app today so you will get notified about new update soon! If the problem persists, Please call us. Sorry again and have a lovely day. ### 3/5 — App works well but… *2021-06-22* The app works well and it’s great that I can arm and disarm from remote location. It would be great if the app supports smart Home devices such as Google Assistance or IFTTT so that we can control it in a smarter way. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*