# Elsevier eLibrary Reader — user reviews > 58 indexed App Store user reviews of Elsevier eLibrary Reader by Elsevier (Singapore) Pte Ltd, rated 1.00/5 from 79 ratings. - Source: https://appshunter.io/ios/app/elsevier-elibrary-reader/id893996694/reviews - App overview in markdown: https://appshunter.io/ios/app/elsevier-elibrary-reader/id893996694.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 79 ## Newest reviews (20 of 58) ### 1/5 — Unable to log in *2022-02-11, version 5.5* Bad designed website. Downloaded the app on my phone and it keeps telling me I have the wrong info. Logged in from my laptop to make sure it was correct and it was… Please fix this bug! ### 1/5 — Scam *2021-06-05, version 5.5* Elsevier is a scam. Charging students way too much money for the convenience of online books but can’t even have an app that’s compatible! Ridiculous ### 1/5 — Unable to login *2021-05-24, version 5.5* I am unable to login. I am able to login on the website. ### 1/5 — Credentials not being accepted *2021-05-22, version 5.5* Can only log in through web browser. ### 1/5 — Horrible app *2021-03-25, version 5.5* Can’t log in. Such waste of my time!!! ### 1/5 — This App does not work *2021-02-11, version 5.5* I’m having the same issue. It won’t allow me to login. ### 1/5 — Can’t login *2020-06-23, version 5.5* I try everything and I can’t login in this app it said my credentials are not found, fix it please ### 1/5 — Why *2020-01-16, version 5.5* Still can’t use it to login and I guess that has been a problem for like a few years. ### 1/5 — Terrible, waste of time *2017-03-12, version 5.2.1* Every time I try to login on the app it says "invalid" but the website always lets me in with the same user ID and password. Why is no one working to fix this? I tried again after trying two months ago, still the same issue. Don't waste your time. ### 1/5 — Phishing scam?? *2017-01-18, version 5.2.1* This app almost seems like a phishing scam.... it's not the one from the website directly. Beware!!!!! ### 1/5 — Try this *2016-12-10, version 5.2.1* I found another app called BOOKSHELF. It worked. ### 1/5 — Horrible *2016-11-17, version 5.2.1* This app is useless it won't let you log in. FIX IT ### 1/5 — Can't log in! *2016-11-10, version 5.2.1* It took Evolve all semester to get my class the ebook and now their app won't even let me log in! ### 1/5 — 0 star if I could. *2016-11-01, version 5.2.1* Piece of crap. It wont let you login and there is no sign in options to help you resolve the issue. It's pointless. ### 1/5 — Waste of space *2016-10-30, version 5.2.1* I paid $990 for my books to carry around with me so I got this app to have them always. Little did I know this app wouldn't let me log in when I need them most. Can't imagine what's taking so long to fix this issue seeing that the same review has been posted by tons of people for quite some time. If it would be possible to rate it 0 stars, I would have given it 0 stars. Thanks for nothing guys! Awful app. ### 1/5 — Still CRAP *2016-09-20, version 5.2.1* Just like everyone else I can't login although I have an active account. 😡 ### 1/5 — APAC REGION ONLY?! *2016-09-17, version 5.2.1* Couldn't log in like everyone else. I contacted customer service, had to constantly check in for 2-3 weeks to ensure progress was made. They'll ask you to change your password and to give them time to sync things on their end. If the desktop site works worldwide, why is the mobile app limited? ### 1/5 — Don't bother *2016-09-11, version 5.2.1* Like everyone else, the app is useless because you can't log into it. ### 1/5 — Can't log in! *2016-09-10, version 5.2.1* App will not let me log in!! ### 1/5 — Can't Login *2016-09-06, version 5.2.1* Just like everyone else I cannot login even though I have an account. Writing a review to hopefully bring notice to this seeing as I spent $500+ on their resources for nursing school. ## Most critical reviews (10 lowest-rated) ### 1/5 — Not allowing you to log in *2023-07-26, version 5.5* Terrible app. Can’t login to my account on this app and only can use it on browser. How is it possible that developers don’t care? It’s like Elsevier wants to purposely insult its customers!!! ### 1/5 — Apple should remove this app *2023-07-10, version 5.5* What a scam by Elsevier. Dinosaur fossil company still running on its legacy business connections. The (dis)functionality of this app is a metal for Elsevier’s future (or lack thereof) ### 1/5 — Garbage *2023-06-13, version 5.5* Can’t sign into any of the apps. Pure trash. ### 1/5 — Login Fails *2023-05-25, version 5.5* You haven’t fixed this simple login failure yet? Cannot log into Ap. Have to use website to access book. Pretty embarrassing for a major publisher. ### 1/5 — Recent review *2022-11-02, version 5.5* Absolutely horribly constructed app that fails completely. 1 star out of 5 ### 1/5 — Absolutely frustrating *2022-09-05, version 5.5* Frustrating to the max. ### 1/5 — ??? Come on guys *2022-08-30, version 5.5* Apps and electronically learning are being used more prominently and it seems like you guys are falling behind. To offer online books with a textbook, then give people an app that won’t even let you log in. I’m sure you guys knew about this when you released this app. Fixing this can benefit your customers and make your product better to use, meaning more customers and more referrals from them. It’s 2022 and the same complaint has been made for 6 YEARS!!!!! do better ### 1/5 — Awful *2022-08-23, version 5.5* Downloaded this app to be able to have access on my phone and have it read the books to me while driving and it continues to tell me my login credentials are wrong but I use those same credentials to login on the website. ### 1/5 — Failed Log In credentials *2022-08-18, version 5.5* I just logged in on the web with the correct log in and then came to the app and it keeps telling me my credentials are invalid. There must be a bug in the app. ### 1/5 — Please fix asap *2022-03-24, version 5.5* Paid a bunch of money for these books and can’t even login from my phone to use my study tools conveniently!!! I have to login through the web because none of my login credentials will work on this stupid app!!!! Please fix ASAP!!!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-11.*