# Emaar One — user reviews > 248 indexed App Store user reviews of Emaar One by Emaar Technologies, rated 4.60/5 from 1,651 ratings. - Source: https://appshunter.io/ios/app/emaar-one/id1445056033/reviews - App overview in markdown: https://appshunter.io/ios/app/emaar-one/id1445056033.md - Rating breakdown: 5★ 1,427 · 4★ 78 · 3★ 23 · 2★ 21 · 1★ 102 ## What do users think of Emaar One? Overall sentiment: negative **Pros** - 💯 Excellent service - 🔒 Robust security features - 💳 Convenient payment options - 🛠️ Helpful community management tools **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow and unresponsive app - 🔍 Unreliable login and authentication - 🗓️ Issues with date and time-related features - 🤖 Poor customer support and communication **Commonly reported bugs** - Login credentials disappearing after updates - Payment gateway issues and incorrect charges - Inability to update profile information - Booking services that never show up **Most requested features** - Integrate Apple Pay for payments - Provide desktop website version - Allow residents to submit feedback and complaints - Improve amenity booking functionality ## Newest reviews (17 of 248) ### 2/5 — Good app, poor service *2026-07-30, version 6.4.6* Been waiting 6 months for technical issue to be resolved. Support says it will be solved in a few days and disappears. Frustrating ### 3/5 — Action needs to be permanent *2026-07-07, version 6.3.4* If I have to keep reporting the same issue is it really resolved ? ### 1/5 — Visitors pass *2026-06-25* I own my apartment, you do not have the right to control the visitors except through assurance of granting access. I set the time when they leave you don’t even if they are sleeping over or if I want to give an access to a family member for months. This is illegal and you must fix the app so it supports the residents and not disturbs them. **Developer response:** Dear customer, we appreciate you raising this concern. Please share further information at [emaarone-support@emaar.ae] so we can thoroughly investigate and find a solution. ### 1/5 — Emaar One app *2026-06-25, version 6.3.4* Always crushing, not user friendly, slow ### 1/5 — Slow, unreliable *2026-06-13, version 6.3.4* The app keeps crashing, no responses, unreliable in general. ### 3/5 — Useful app but .. *2026-06-09, version 6.3.4* as for june 2026 the app a has been updated with a new interface. However i find the old interface was better and more user friendly. also the AI integrated is not very smart … ### 1/5 — Confusing *2026-06-08, version 6.3.4* Always service charges don’t match my accounts ### 1/5 — Bad *2026-06-04, version 6.3.4* Sluggish and constant crashing app ### 1/5 — Extremely Disappointed With Emaar one App Service & Lack of Response Regarding Serious Hygiene Compl *2026-05-28, version 6.3.4* As an apartment owner, I am truly disappointed with the Emaar One app service and management response. Since last Tuesday, I have been continuously sending complaints regarding a serious neighbor disturbance issue, but still I have not received any phone call, email, message, or proper response. The neighbor’s pet is urinating onto my balcony, causing a strong smell and serious hygiene issue. Because of this, I cannot properly use my balcony anymore. I also informed the Creek Edge Tower 1 security team, but they only informed the neighbor and no proper action has been taken. Today I sent my second reminder, but still there has been no response or follow-up from Emaar management. As a resident and apartment owner, I am truly disappointed with this poor service and lack of support regarding such an important hygiene and health concern. ### 1/5 — Communication *2026-05-23, version 6.3.4* Unable to contact a person when you have a problem ### 1/5 — Very poor service *2026-05-21* The customer service and accounts team is the worst I have come actoss. Deapite mKingnpayment, the app will continue relecting outstanding. Pathetic. Keep writing emails. No response from accounts and finance. Horrible exoerience **Developer response:** Dear Valued Customer, we’re sorry that your experience did not meet expectations. To help us investigate and resolve the matter, kindly share more details with us at [emaarone-support@emaar.ae]. ### 3/5 — App works fine until it updates! *2026-05-18, version 6.3.2* App works well for the most part but everytime there is an app update, your data gets deleted and you have to re-register which requires resubmitting all your documents. It is hugely frustrating and for that reason doesn’t score higher than 3 stars. ### 1/5 — What have you done? *2026-05-17, version 6.3.2* You put into app time to update it leads person to Apple Store and here is no optionfor update it says open when you click it it opens app with the screen again time to update,are you joking to people? Cant enter the app at all? Why you breaking down everything whenever you try to improve? ### 1/5 — Buggy mess *2026-05-13, version 6.3.2* I cant reach support! Because the app is bugged, Everytime i try to raise a service request it keeps on asking me to update my details and nothing changes, tried 10 times and nothing changes! 0 stars if possible! Maybe if i share my number here i would hear from emaar?? Terrible experience ### 1/5 — Designer/ CX is really bad *2026-05-08, version 6.3.1* Generally a good idea to have a self service app. BUT: the design/ CX is so incredibly bad that it becomes almost impossible to use this app. You can clearly see that it has been both build around the demands of the internal Emaar service teams and of course marketing (most of the app’s real estate is used for sales/ marketing). It has not at all been design around the needs of a user. I would hope that Emaar fixes this one day. ### 1/5 — Service charges *2026-04-10, version 6.2.99* Even current service due is within a month or two of outstanding considered as rental dispute and unnecessary additional RDC fees loaded on the outstanding current dues. This needs to be urgently looked into by Emaar and reversed back to the landlord. Further Property online portal on Dubai Rest shows blocked. This is draconian and unacceptable. The process needs to be relooked to ensure long term landlords with excellent payment records like myself do not fall under defaulter categories and every payment reasonable delay of a month or two should not be considered a rental dispute case. A delay is not a dispute. There could be various reasons why a service fee payment is delayed. A gentle reminder would help instead of direct RDCs. ### 2/5 — Misleading reporting via EMAAR One *2026-04-06, version 6.2.99* The EMAAR One app is well-designed and has strong potential. However, there is a clear gap between what is reported in the system and what actually happens on-site. Service requests are often marked as “completed” without any real work being done by EMAAR. This creates a false impression of efficiency, while in reality issues remain unresolved. It seems that office staff may lack the resources, authority, or technical capability to properly handle requests. This gap between system updates and actual service delivery needs to be addressed. ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible end user experience *2026-08-21, version 6.4.8* Have to login every time you open the app, app takes forever to download, to get from tab to tab. There’s always stagnations! The categories don’t make sense. Nor can You add or select one that is relevant . Terminology is archaic.Impossible to navigate efficiently. Worst app! For the service fees, we’re paying you think the app could be developed better. It’s 2026. Use AI tp Help develop an efficient platform ### 1/5 — Water Pipe Damage *2026-08-08, version 6.4.8* Emaar Finishing Quality Errors ### 1/5 — Advance Payment Not Working *2026-08-04, version 6.4.7* I have been trying for several days to make an advance payment using EMAAR One. It keeps loading on the final page and never completes the transaction. I’ve reported the issue with screenshots but EMAAR says the issue has been fixed. Clearly, it hasn’t. I’ve tried different devices and reinstalled the app to no avail. ### 1/5 — Terrible end user experience *2026-07-29, version 6.4.6* The categories don’t make sense. Impossible to navigate efficiently. Worst app! ### 1/5 — Collects personal data *2026-07-27, version 6.4.6* Application is collecting, processing and storing personal data without any explanation and notification. Personal data potentially is being used for ads and selling purposes ### 1/5 — Slow, full of bugs and keeps crashing *2026-07-26* Even after the latest update v6.4.6, the app crashes often, certain menus do not load properly, and sometimes the place I occupy does not even show up. I have higher expectations from such a well established developer with so many properties. **Developer response:** We are sorry for any inconvenience caused and want to emphasize that your feedback is of utmost importance to us. we are always working on improving your experience. Thank you! ### 1/5 — Payment gateway issue *2026-07-26* Hi I’ve tried multiple times over the past few weeks but your payment gateway doesn’t work. Please rectify this immediately. Thank you. **Developer response:** We're sorry to hear about your experience and truly appreciate your feedback. We are constantly working to improve our services and would like to understand your concern better. Could you send us more information over to [emaarone-support@emaar.ae] so we can help? Thank you. ### 1/5 — Everything is bad about Emaar *2026-07-23, version 6.4.4* The service gone down with Emaar since 2024 this is including the communication too, ur staff are very bad even in the office in manzil mall , I already sold one of my properties with Emaar and trying to get rid of second one ### 1/5 — Not sure why there is an app *2026-07-22, version 6.4.4* Doesn’t work! ### 1/5 — Emaar One App *2026-07-19, version 6.4.4* - very slow - can’t delete notification messages - some items not clear how to request ( example how to ad a car to my property for easy access ) - does not show how much credit I paid towards annual service charge ## Most praised reviews (10 highest-rated) ### 5/5 — Perfect *2026-08-07, version 6.4.7* Best App and easy to use ### 5/5 — Very good *2026-08-02* William **Developer response:** Thank you for your positive feedback on our app! We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to continuing to provide you with top-notch service. ### 5/5 — Excellent app *2026-07-23* Makes handling your real estate and maintenance easier and more reliable. Customer support and follow ups are great to make sure satisfaction. Well done Emaar **Developer response:** Thank you for your positive feedback on our app! We're thrilled to hear that you had a great experience. Your support means a lot to us, and we look forward to continuing to provide you with top-notch service. ### 5/5 — Emaar owner *2026-02-19, version 6.2.93* After payment from Emaar one I would suggest it shiuld immediately reflect the Molak and all other channels of payments to avoid confusion. I also would like to receive the same for DXB hills earlier rather then always being sent later as Seperate emails. ### 5/5 — Amazing *2026-02-10, version 6.2.92* This is by far one of the best apps in the world from payments to community management everthing on a click of the button kudos to the developers ### 5/5 — Fantastic *2026-02-03, version 6.2.92* Been trying to pay on other cards so many days I have just done it on Revolut and it took seconds and I got the best rate ### 5/5 — Emaar Customer happiness Centre *2025-12-31, version 6.2.90* Met Mr Mohammed Makki in service department. He is very very supportive. I got best service from him. Thanks ### 5/5 — Notifications *2025-07-28, version 6.2.80* Please send notifications for payments ### 5/5 — Mr Redhead *2025-04-23, version 6.2.73* Excellent service from Springs Souk office ; Mr Prashant was very helpful - talked me through the App … a quick service ! ### 5/5 — Amazing Emaar One! *2025-01-29, version 6.2.71* I am hugely impressed by Emaar One. It is simply the best app I have used! It has all the information that I need to look after my villa and keep up to date with the Springs Community. I have just used the app to pay my community charge by credit card. The whole process took less than two minutes and was very smooth and straightforward. Thank you for this superb service!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*