# eMAG: Cumpărături online — user reviews > 463 indexed App Store user reviews of eMAG by eMAG International, rated 4.70/5 from 3,886 ratings. - Source: https://appshunter.io/ios/app/emag-cumparaturi-online/id935571974/reviews - App overview in markdown: https://appshunter.io/ios/app/emag-cumparaturi-online/id935571974.md - Rating breakdown: 5★ 3,371 · 4★ 241 · 3★ 75 · 2★ 39 · 1★ 160 ## What do users think of eMAG? Overall sentiment: mixed **Pros** - 👍 Easy to use - 🚀 Fast delivery - 💯 Excellent service - 🛒 Wide product selection - 💳 Convenient payment options **Cons** - 🐛 Buggy app performance - 🕰️ Delayed delivery times - 💲 Expensive shipping costs - 🤖 Poor customer support - 🚫 Inability to leave negative reviews **Commonly reported bugs** - App crashes on launch - Captcha issues for logged-in users - Incorrect order details displayed - Inability to delete account - Syncing issues between app and website **Most requested features** - Dark mode option - Improved search functionality - Ability to track order status - Multi-language support - Better integration with mobile wallets ## Newest reviews (10 of 463) ### 1/5 — Livrare *2026-04-02, version 3.59.0* Foarte prost pe partea de livrare și asistență ### 1/5 — 50 lei app scam *2026-03-29, version 3.58.0* They do not provide any voucher for app installation ### 2/5 — No English language option unusable for non-Romanian speakers *2026-03-28, version 3.58.0* I downloaded this app expecting an international language option, but there is no English interface or support. As a customer who doesn’t read Romanian, I can’t access basic features, settings, or help. This makes the app effectively unusable and prevents me from shopping or managing my orders. Please add English (or other common languages) and improve accessibility for non-Romanian speakers. Also, stop directing customers to Facebook for support we don’t use Facebook to contact companies(I don’t have Facebook at all at least). Until these changes are made, I can’t recommend this app. ### 3/5 — Language options *2026-03-15, version 3.57.0* Please add English in the app. Thank you! ### 1/5 — nesimtiti maxim. merge lent. *2026-03-13, version 3.57.0* se misca ca un 486 pe iphone mai vechi veti primit o steluta la infinit pana cand activati Apple Pay cand scrii o recenzie negativa unui produs, iti cauta tot felul de motive sa iti intarzie sau sa iti refuze publicarea recenziei - m#*€ ma, aici nu puteti sa ma cenzurati! suntem in anul 2025 si emag nu stie apple pay dureaza cateva zile sa aprobe un comentariu sau recenzie. nu poti lasa recenzie daca produsul a venit defect! NU functioneaza lista de comenzi cand conexiunea se face prin PROXY (Setari wifi suportate de iOS…) ### 4/5 — Please add English *2026-03-11, version 3.57.0* Great platform to buy… but where is English? ### 2/5 — VPN *2026-03-08, version 3.56.2* Doesn’t work while being connected to VPN. “Trafic obișnuit de mare” and the validation doesn’t work. Do you not like safe connections? And about the prices: 90% of the products are totally overpriced, compared to other companies in Romania but especially compared, for example, Amazon. Often it’s way cheaper to order on Amazon and just wait 1 week until the product arrives from abroad…. And, why no costumer service over phone???? ### 1/5 — Wallet budget *2026-03-02, version 3.56.1* Basic rule - if you grant a benefit to a customer, is 10 times worst to cancel it, that never giving that in the first place. I have my income in Eur, on my PFA, and in general I like using the standard budget from wallet, the 4k ron, for buying with installments, always paying on time, or reimburse in advance… but I wanted to buy a product that was above the 4k limit, so I’ve used heyblu scoring… that rejected my application, since my income is not standard probably… so they decided to cut all the budget I had in Wallet… to make things worst, Support bot decided that I have no right to complain or even ask for a human agent… I’ll change my 1 star rating only after this process is adjusted. ### 1/5 — Niste jogodii! *2026-02-27* Dupa o comanda plasatã si anulataãt de catre livrator, rambursarea a durat aprox. 60 de zile de la data comezii si asta doar dupa o reclamatie in prealabil la ANPC. Comunicarea electronicã cu personalul este defectuasã. Client de mai bine de 10 ani, astazi hotãrât sã-mi inchid contul de client dar: „ surprizã“ Emag nu are o astfel de optiune pe site sau in aplicatie . GDPR-ul unde este? Cred ca va urma o a doua sesizare la ANPC **Developer response:** Buna, Raul! Ne pare rau sa auzim asta. Ne dorim sa verificam situatia intampinata. Cand ai cateva momente disponibile, lasa-ne un mesaj in privat pe pagina noastra oficiala de Facebook - https://www.facebook.com/eMAG.ro, te rugam. Ajutam cu drag! ✍️ ### 4/5 — Good app *2026-02-23* It’s a good up but it often feels a bit heavy. After you searched for something, you might want to edit that, but you can’t, you have to write everything again. **Developer response:** Hey! Please leave us a private message on our official eMAG Facebook page - https://www.facebook.com/eMAG.ro whenever you need help! We are always present and willing to offer solutions. We are waiting for you! 🙏 ## Most critical reviews (10 lowest-rated) ### 1/5 — App de doi bani *2026-08-14* De cate ori il utilizez, de atatea ori imi arata „Trafic neobisnuit de mare“ si pierd minute in sir cu tot felul de autentificari idioate **Developer response:** Salutare! Pentru a verifica punctual situatia descrisa, te asteptam cu un mesaj privat, pe pagina noastra oficiala de Facebook. Ajutorul este la un click distata. ### 1/5 — Buggy *2026-08-02, version 3.67.2* This app is very buggy i tried to make a account i put my phone number sends me a code then signs me out I tried to sign in again and then it asked me for a phone number again so i put it again and it says in use ### 1/5 — One star *2026-07-19, version 3.66.0* When I try to login it’s saying that it’s invalid so now I can’t order anymore ### 1/5 — Neserioși *2026-07-09, version 3.65.0* Am comandat 2 lucruri cu livrare acasă și le-au livrat la same day Collection unde codul nu a mers. ### 1/5 — Neserios *2026-07-08, version 3.65.0* Zero ### 1/5 — E ultima comandă *2026-06-11* Ultima comandă a fost un eșec total, în poză era un produs iar la livrare era cu totul altceva! **Developer response:** Salutare! Vrem sa verificam cele intamplate, astfel ca scrie-ne, te rugam, un mesaj privat pe pagina noastra oficiala de Facebook- https://www.facebook.com/eMAG.ro. Suntem intotdeauna aproape sa oferim sprijinul de care ai nevoie! 🤗 ### 1/5 — Neacceptabil *2026-06-05, version 3.62.0* Am intrat in contul de eMag să-mi schimb numarul de telefon pentru cel vechi a expirat. Aplicația a acceptat numărul nou, dar nu l-a șters pe cel vecho. Ca f sm facut o comanda, SameDay nu a văzut decat numaru de telefon vechi, la care nu mai am acces. Prin urmare, SameDay mi-a trimis PINul la un număr de telefon inexistent. Am cerut ajutor la eMag, iar ei au trimis mesaj la SameDay să-mi trimită PINul pe email. Agentul e-Mag nu a putut sa șteargă numărul vechi de telefon, si mi-a spus să trimit un e-mail la o adresa de emag. And am trimis acel email, am primit un răspuns automat ca voi soluționa problema în maxim 30 zile. Cine are timp să aștepte 30 de zile sa i se actualizeze datele din cont ca să poată primi o comandă? eMag avea inainte un customer suport mult mai funcțional și eficient! Ce s-a intamplat? In momentul de față, fara PIN nu-mi pot ridica comanda de la easy box! Pachetul se va întoarce la furnizor. Toți pierd! Pierd timp! Pierd bani! Pierd clienți ! ### 1/5 — Privacy Cancer *2026-06-05, version 3.62.0* E mai rea decat Facebook la tracking si profiling. Nici macar nu e functionala daca ai activa protectia Privacy Pro de la Disconnect ### 1/5 — Eliminați groaznica voastră predictive/corective typing! *2026-05-29, version 3.62.0* Folosesc Gboard in iOS cu auto selecție română și engleză și funcționează perfect in oricare altă aplicație, dar eMag își impune propria și groaznica implementare de predicție și autocorecție. Deși este o aplicație pentru România schimba totul în engleză! Și chiar și asta o face mult mai prost decât sistemul! Scoateți asta și aplicația devine decentă. ### 1/5 — No updates to order, still showing pending 10 days later *2026-05-24* Made my first order with eMag. It said it would arrive by the 19th. It is the 25th and I’ve had no response or update from the site. Have reached out to eMag and they said they were having a technical problem with the site and would hear back soon but that was back on the 19th and have not heard anything from them. **Developer response:** Hello! We're really sorry to hear about your experience! So we can look into this as quickly as possible and get you a proper update, could you please send us a private message on our official Facebook page? 📩 Once we receive your message, we'll check the status of your order and do our best to help you get this resolved as soon as possible. ## Most praised reviews (10 highest-rated) ### 5/5 — Este ok *2026-08-15, version 3.68.1* Nici o problemă întâmpinată până acum Deci nota 10 ### 5/5 — Excellent *2026-08-11, version 3.68.0* Folosesc eMag demult și sunt foarte impresionată de profesionalismul lor. Pe lângă asta găsesc atâtea produse la un preț mai bun decât la magazine. ### 5/5 — Cumpărături online *2026-08-02, version 3.67.2* Cu EMag cumpărăturile sunt ușor de făcut.Am găsit absolut tot ceea am avut nevoie ### 5/5 — Hallo *2026-07-09* Gut 👍 ### 5/5 — Nice *2026-05-13* Good app ### 5/5 — Top *2026-05-12* Top ### 5/5 — Salut *2026-03-09, version 3.56.2* Recomand eMAG 10 ### 5/5 — Recomand cu încredere *2026-03-04, version 3.56.2* De departe cea mai bună aplicație ### 5/5 — Great app for me *2026-03-04, version 3.56.1* I have always found it super easy to use, from finding the things I was looking for, to choosing the payment and delivery methods. I like that you can quickly select the products that are delivered by emag, usually the next day. ### 5/5 — Good fast service *2026-03-02* Good fast service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*