# Emagine Theatres — user reviews > 178 indexed App Store user reviews of Emagine Theatres by Emagine Entertainment, rated 4.70/5 from 10,287 ratings. - Source: https://appshunter.io/ios/app/emagine-theatres/id447923263/reviews - App overview in markdown: https://appshunter.io/ios/app/emagine-theatres/id447923263.md - Rating breakdown: 5★ 8,830 · 4★ 621 · 3★ 209 · 2★ 119 · 1★ 508 ## What do users think of Emagine Theatres? Overall sentiment: negative **Pros** - 🚀 Quick and easy ticket purchasing - 👍 Convenient mobile experience - 🔒 Secure transactions **Cons** - 🐛 Frequent app crashes and bugs - ⚠️ Inconsistent app performance - 🤔 Confusing user interface - 🔍 Difficulty accessing purchase history - 🤷‍♂️ Rewards program issues **Commonly reported bugs** - Ticket purchases not showing up in app - Login and account issues - Unreliable app loading and functionality **Most requested features** - Ability to save payment information - In-app food/concession ordering - Improved notification settings - Better integration between app and website ## Newest reviews (20 of 178) ### 2/5 — I love Emagine but… *2026-08-06, version 7.1.15* For the last week, every time I try to open the app to look at showtimes, it’s stuck on the intro screen. The app is in dire need of an update it seems. ### 3/5 — STOP ASKING ME TO TURN ON THE NOTIFICATIONS EACH TIME I OPEN THE APP *2026-07-14, version 7.1.15* I mean please. Stop asking, I don’t want notifications and it’s a movie! I know what time I picked and when it is. I don’t need anymore pop ups. ### 3/5 — App not loading *2026-06-24, version 7.1.15* Been a couple of weeks now ### 2/5 — Does not work properly *2026-06-20, version 7.1.15* Every time I try to make a purchase it just freezes and I’m unable to do anything. Tried to close it and open it again, nope. Tried to restart it, nope. The only thing that works is deleting the app and downloading it again, ugh ### 2/5 — Why can’t I book tickets?! *2026-06-08, version 7.1.15* Multiple recent attempts to book tickets via the app have failed. I click on an available seat, and I get a pop-up saying “who’s in seat xyz”. I have to use my laptop, login to my account, and reserve THE SAME SEATS I WAS TRYING TO on the app. Please fix this! Between this and the sudden very large service fee, I can go to a theater closer to my home and save money!! ### 1/5 — Why so bad *2026-05-27, version 7.1.15* The app doesn’t load. It doesn’t connect my phone to the points and account so I never get the rewards. Forces me back to the website which is also problematic. It’s 2026. We have pictures of Pluto. Figure it out. 👎 ### 2/5 — Serious issue *2026-05-19, version 7.1.15* Ok so overall, this app is great, but there is a serious issue that is literally preventing me from ordering tickets. If I try to get tickets for an R rated movie after 6 PM, it brings up two text prompts: one to inform you that the movie is rated R, and another that explains the curfew policy. The button to continue to pick seats is beneath these prompts but you can’t scroll down to select it, nor can you even back out of the page. So you’re essentially stuck on this policy page with no way out. Please fix it so I can actually buy tickets online and go to your awesome theaters. ### 1/5 — Fix the ticket add feature *2026-05-03, version 7.1.15* I use this app and miss the convenience of being able to add tickets to the Apple Wallet. Since I am paying a rather high convenience fee to pick my seats, I would like for the usage of the app to be, well, Convenient. I don’t think that’s asking too much. ### 2/5 — Tickets not downloading to Apple wallet *2026-04-29, version 7.1.15* Usually love this app but not working now ### 1/5 — App is down *2026-04-28, version 7.1.15* I downloaded this app and it never loaded. My internet is not having problems, this app is. Deleted from phone. Twice ### 1/5 — TRASH APP *2026-04-25, version 7.1.15* The absolute worst app that I have on my phone as of right now. There is a consistent loading icon on my screen, and it is not allowing me to select my seats. I am in a time crunch and trying to purchase tickets before they are sold out or before, I lose good seats and the website and application are both working horribly. ### 2/5 — Terrible app *2026-04-25, version 7.1.15* Always have issues adding my ticket purchases to my Apple wallet. And upcoming releases aren’t always shown unlike the AMC app which is much better and user friendly ### 2/5 — Apple Wallet Fail *2026-04-24, version 7.1.15* Please fix this :( 23APR26 the Add to Apple Wallet feature was nice… but today just cycles into eternity without ever completing the add ### 2/5 — Does Not show times more than a week out *2026-04-23, version 7.1.15* The app does not load all times or dates. I had to go to the website to find and book future shows more than 5 days out ### 2/5 — App stopped synching with the website *2026-04-04, version 7.1.15* Last few times I’ve purchased tickets online logged into my account they don’t show up in the app. No tickets and not in the purchase history either. I’ve restarted and logged out and back into the app and still nothing. Not a huge deal because the tickets are in my email. It’s just more convenient to have them in them in the app. ### 1/5 — App Crashes *2026-04-02, version 7.1.15* App crashes when trying to book with Platinum Reward tickets ever since the new iOS update ### 1/5 — Bad app *2026-03-31, version 7.1.15* This app isn’t working!! You can’t by tickets on the app after 7pm because the app freezes ### 1/5 — DOA *2026-03-24, version 7.1.15* It won’t open. Stuck trying to open over and over. Useless at this point. ### 1/5 — Broken app *2026-03-07, version 7.1.15* App stuck at loading screen ### 1/5 — Will not load *2026-02-07, version 7.1.13* Useless. Will not load ## Most critical reviews (10 lowest-rated) ### 1/5 — Great Theaters terrible app *2026-08-10, version 7.1.15* The website and the app aren’t connected. So if you purchase tickets from the website the app says… what are you talking about? You don’t have any tickets? And I often have to delete the app and reinstall it, just to get it to open. ### 1/5 — Stop asking me to turn off notifications *2026-08-07, version 7.1.15* I don’t need notifications from my movie theatre app every time I open it. I’ve turned it off on purpose. It wasn’t an accident. Quit asking ### 1/5 — DO NOT PURCHASE THROUGH THIS APP *2026-07-31, version 7.1.15* The app works great. But there is a service charge using it that is outrageous!!!!!! I went to the theatre and spent $45 on 4 tickets (2 adults, 2 children). The app tried charging me $52 because it had a $7 “service fee”. That’s nearly 20% just to use their app!!!!!!!!! Just use that app to check times and availability. Then purchase in person or over the phone and save your hard earned cash. ### 1/5 — Won’t launch *2026-07-19, version 7.1.15* Downloaded twice. Each time I try to open the app just keeps repeating the intro screen animation. Terrible. ### 1/5 — Broken *2026-07-10, version 7.1.15* The app will not open, it gets stuck on an endless loading animation. When it used to load properly, it would not link tickets purchased on the same account through the website to the app. ### 1/5 — Terrible app *2026-07-07, version 7.1.15* Never loads, forever crashing & linking your account is pointless if it’s showing no tickets have been purchased when they have been ### 1/5 — Reserve your tickets? Jk *2026-06-16, version 7.1.15* You are not holding tickets they are selling them while you are trying to check out. Trash. ### 1/5 — I can’t even open the app *2026-06-10, version 7.1.15* It just leaves me on a loading screen and I’ve reinstalled it so many times I’ve restarted my phone and reloaded the app multiple times and it doesn’t work ### 1/5 — App is not functioning after installing *2026-06-09, version 7.1.15* App is not functioning after installing ### 1/5 — Won’t work on new iOS *2026-05-28, version 7.1.15* Will not work on new iOS for Apple phones. ## Most praised reviews (10 highest-rated) ### 5/5 — No Hassle *2022-10-23, version 6.11.21* Quick, Fast, and Painless purchasing tickets online. Walk right in and snag the snacks without issue. This is how movie going should be. ### 5/5 — ! *2022-07-13, version 6.11.21* Bought my ticket ahead of arriving and forgot my card. The theater doesn’t accept Apple Pay and the order feature on the app is not working. Just a blank screen 😒 ### 5/5 — Easy to Use with a Simple Dashboard *2022-07-09* I logged in after downloading but was worried after reading a couple bad reviews and to my surprise it was way better than those older reviews. Dashboard easy to use, I can order tickets and select seats beforehand and I Love the Rewards. I hate AMC theatres, most are old and outdated, plus overpriced tickets and concessions for a less than average experience. Lets go Emagine!! ### 5/5 — AMAZING *2022-07-08, version 6.11.21* EMAGINE THANK YOU!! Emagine’s apps is absolutely amazing I was trying to watch a movie and Emagine’s website wasn’t working but when I went to the app it worked it was amazing my plans for my movie was almost ruined but thanks to emagines app it worked. ### 5/5 — Fast and convenient *2022-06-26* Okay, so I will never use the site again. The app is so instant..never have to choose location. When you select a movie currently in theaters, it showcases all showtimes at all locations, separated with title and divide lines. Connect a credit/debit card to instantly FedEx express your way through the checkout process, and it’s literally all done and set in seconds. So convenient and fast. Makes me wish I had this app sooner! ### 5/5 — Platinum *2022-04-13, version 6.11.20* The experience in filtering and choosing theatre and Seats to watch is great and friendly and accessible on phone. I enjoy being platinum member and using my redeemed bar codes for free tickets 😍 ### 5/5 — The Best Movie Experience in Greater Detroit Hands Downs!! *2022-02-26, version 6.11.19* I’ve been to many other movies theaters in the Greater Detroit area and Emagine are hands down the best. Their prices are cheaper and their recliner seating is far more comfortable. I can’t believe the prices the competition is charging for a sub par experience. Emagine sets the highest standard and beats it every time. ### 5/5 — About the App *2022-02-05, version 6.11.19* The app works great now to buy your seats before the movie the only thing they should fix is being able to watch the trailer for the movie on the app. ### 5/5 — Beautiful place *2021-11-22, version 6.11.13* It was the first back since the change management. We love it. Definitely we will come back. Hopefully people will appreciate the nice place and not trashing it. The security guard (police man) was so helpful and friendly. Please keep him and everyone safe. Thanks for keeping the place so clean. ### 5/5 — Piece of garbage *2021-07-17, version 6.1.7* I have purchased tickets through the Apps and although my credit card was charged, the tickets didn’t post on my upcoming movies. Without proof of purchase, I had to checkin with someone to the theater to fet in. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*