# Ember Casino WV — user reviews > 94 indexed App Store user reviews of Ember Casino WV by Gamewise, LLC, rated 2.34/5 from 175 ratings. - Source: https://appshunter.io/ios/app/ember-casino-wv/id1670211134/reviews - App overview in markdown: https://appshunter.io/ios/app/ember-casino-wv/id1670211134.md - Rating breakdown: 5★ 31 · 4★ 4 · 3★ 7 · 2★ 10 · 1★ 84 ## What do users think of Ember Casino WV? Overall sentiment: negative **Pros** - 👍 Simple and easy deposit process - 🎮 Good variety of game options - 💰 Responsive customer service (when helpful) - 📱 User-friendly interface design **Cons** - 💸 Extremely difficult withdrawal process - 🚫 Restrictive withdrawal policies and card limitations - ⏱️ Withdrawal delays lasting days or weeks - 🎰 Unfair bonus wagering requirements (10x or higher) - 🔐 Excessive identity verification demands - 🎲 Suspected rigged or unfair payout rates - 🐛 Frequent app crashes and technical glitches - ❌ Account restrictions and suspensions without clear explanation - 💳 Asymmetric deposit/withdrawal payment methods - 🚫 Bonus funds locked and inaccessible - 😤 Poor customer support responsiveness - 🎪 Misleading promotional advertising - ⚠️ Stacking bonus requirements across deposits **Commonly reported bugs** - App crashes during gameplay - Games fail to load or freeze mid-play - Server disconnections causing loss of winnings - Free spins not loading or crediting properly - Identity verification errors blocking access - Geolocation detection failures - Withdrawal requests showing $0.00 available balance - Bonus funds not displaying correctly - Games timing out and kicking users out - Progressive jackpot losses during crashes **Most requested features** - Instant or faster withdrawal processing - Multiple withdrawal payment method options - Clearer and more transparent bonus terms - Better game selection and variety - Loyalty rewards program improvements - Real-time win notifications and history - Lower or more reasonable wagering requirements ## Newest reviews (15 of 94) ### 2/5 — Disappointed *2026-05-11, version 25.9.2* I have invested a lot of money in this app never won anything guess you gotta be a high roller to win anything ### 1/5 — Horrible *2026-03-06, version 25.9.2* Save your time and money don’t even bother with their deposit bonus. The 10 X play through requirement is nearly impossible to gain anything from stick with FanDuel, Fanatics, Bet Rivers Hollywood Casino if you don’t wanna blatantly get robbed! And they’ll tell you “oh it was in the fine print” while they just took all your money! Borderline scam! ### 1/5 — Horrible my withdraw still on hold *2026-02-19, version 25.9.2* Don’t waste your time downloading this app. I don’t know why I downloaded it because I wanted to sign up bonus. If you try to do withdrawal, it doesn’t come to your car instantly they review it and it takes days. Download bet MGM or FanDuel they come instantly to your debit card ### 1/5 — Black Hole *2026-02-01, version 25.9.2* Horrible, absolutely horrible payout, or lack there of. They payouts but it just isn’t ever you. Don’t waste ur money, ### 1/5 — Horrible casino app *2026-01-27, version 25.9.2* I should’ve listed to the reviews, the play through on the deposit match is horrendous you can withdraw any funds for winnings or even your deposit. Definitely stick to FanDuel , or other apps that let you withdraw with no play through ### 1/5 — This app is trash *2026-01-26, version 25.9.2* My grandfathers did not fight for America for their granddaughter to be denied the freedom to play roulette on her phone ### 1/5 — Stay away *2025-12-19, version 25.9.1* They make it easy to deposit with applepay but don’t allow you to remove your money via applepay creating a tortorous chain of transactions. This is not okay. Betly you need to make it right with me. ### 1/5 — Took money less than 5 mins *2025-12-08, version 25.6.1* Worst casino ever.Cancelled bonus and got zero dollars in account now good Rico case. ### 2/5 — Slot *2025-11-16, version 25.6.1* Just like every other online gambling game makes u think you are winning at first then after adding money 2-3 times u cant even hit a bonus ### 1/5 — Trash *2025-11-14, version 25.6.1* This app is trash, customer support is even more trash. Never got new customer promo. Download if you just want to funnel money in from your bank account and never win. Absolute garbage ### 1/5 — Even if you win, they tier their deposit match last and will not release any funds initially *2025-10-16, version 25.6.1* Good ui? New player so no feedback on dailies or promo. But I had to waste several hundred won dollars and still never got the capacity to pull my money out. It seems like they prioritize your bonus money last, so even 300+$ in I can’t pull the $25 deposit bonus, even with good luck. ### 1/5 — Doesn’t even let you withdraw the money you deposited *2025-09-17, version 25.6.0* DO NOT DEPOSIT MONEY ON THIS APP, I won 700+ on a game show on crazy time , i called and asked customer support why i couldn’t withdraw and they told me i had bonuses that i had to spend in order to get my money out , meaning even then if i met the bonus requirement , i still would’ve lost out on my 700$, 70$ deposit got me that and i couldn’t even take it out …. THIS APP IS A SCAM IF YOU PUT MONEY IN HERE YOU WILL NEVER SEE IT BACK. ### 1/5 — Keep your money *2025-09-16, version 25.6.0* This is the worse casino app that I’ve seen yet. It should be illegal to operate the way they are doing. You will not win. You will watch your deposit disappear. The deposit match that they’re offering is a joke. You can’t cash it out and you can only use it on select games. Very sketchy and disappointing. ### 1/5 — Scam Bonus offer *2025-09-01, version 24.121.17* Can’t withdraw any winning unless you wager 10x what you deposit. Basically a guaranteed loss of money. Didn’t realize this until after I made a deposit. Sorry excuse of a casino ### 1/5 — HORRIBLE *2025-08-09, version 24.121.17* helped my husband make his account everything went ok then i went to make me one and it said i needed to verify my identity remind you i have 4-5 casino apps never had a problem with them !! so i send over my IDENTIFICATION CARD SOCIAL SECURITY CARD.. ok they reviewed it my account starts to work then i notice they wait where is my bonus sign up so i emailed them then they start this shish well we need to verify you’re account!! ummm excuse me you already did that !!! now they saying they want bank statements and bills in my name nahhhh im ok something don’t sound right there sounds kinda scheme to me !!! do not recommending getting the app ## Most critical reviews (10 lowest-rated) ### 1/5 — New platform *2026-08-08, version 25.12.2* This new Ember platform is horrible. I don’t even want to do the 3 free spins daily because it freezes when I try to load it. Today I tried to get the 2pm free spins and it wouldn’t let me log in at all. Betly was way better. ### 1/5 — Games glitch bonuses don’t work! *2026-07-30, version 25.12.2* Has to be the worst payouts in history!Games don’t load and zero playback!Zero free play!No way this site is regulated! ### 1/5 — Terrible app *2026-07-29, version 25.12.2* Freezes every single time on the Home Screen, I can’t even play a game. Not a great first impression. ### 1/5 — HORRIBLE *2026-07-27, version 25.12.2* If I could rate this app a negative score I would. I had no problems depositing money but as soon as I submitted for a withdrawal I had sent a bunch of documents. Which I sent every document asked for and my withdraw requests have been sitting in “ waiting” status for a week now. Every time I call or email customer support I’m told it’s under review and that’s been over a week. ### 1/5 — Downhill *2026-07-23, version 25.12.2* I’ve been with Betly for years now. It use to be an amazing online platform until they started doing updates. Now? It’s a waste of time and money. I’ve tried giving the benefit of the doubt, but it doesn’t matter how much you play, when you play, etc. you will lose every single time. I’m sad to say, but my time with Betly is done. ### 1/5 — App is glitchy *2026-06-06, version 25.9.2* Constantly locks you out and makes you change password, have had nothing but trouble out of it compared to literally all the other gambling apps, so I deleted it awhile ago. Will try it again but I doubt it’s got any better. Plus it takes a week to get any customer support help. ### 1/5 — Better off burning your money *2026-05-24* This app is absolutely atrocious and should be investigated by the lottery commission. Horrible connection issues yet they only seem to happen when I bonus hits. Always says WiFi lost connection yet WiFi is off and disconnected on my phone. Withdraws are the slowest of all the mobile casino apps and they weirdly restrict you from withdrawing to the same method you deposit. I’ve given this app multiple tries and they continue to disappoint again and again while also violating state law. ### 1/5 — The biggest joke *2026-05-17, version 25.9.2* Don’t waste your money with them ### 1/5 — Don’t get this app *2026-04-01, version 25.9.2* It’s a very poor excuse for a casino app. I signed into my account and played the bonus spins. I played them through until I was able to withdraw money. I didn’t have my card attached to my account, so I went to add my card and it was declined. I spoke to customer support and was told I couldn’t add the card because I had removed it at one point. Don’t remember doing that, but anyways I added another card and made a deposit. I had to play that through before withdrawing. I got my withdrawal balance up to $167.27. I went to withdraw it and my card wasn’t supported for withdrawals. By this time I was really upset. I told the customer support person I was going to have to borrow money to fund my other card, so I could make another deposit. Just to be clear, my money goes all to the account where the card that didn’t support the withdrawal is on. Well after that, they put a restriction on my account and I was told that the “Responsible Gaming team” has to review my account because of concerns they had. I’m sorry but I don’t gamble very often and when I do, I don’t bet but just $20. This is so ridiculous. I’ve spoken to this customer support person every day and I’m told the same thing every day - “your account is being reviewed and you’ll receive an email when the review is completed. It’s been 5 days now. What kind of review takes this long? I’ve never had a problem with Drafting, Golden Nuggets, or FanDuel. Don’t trust this app!! ### 1/5 — Cannot Withdraw Winnings *2026-03-19, version 25.9.2* I’ve been going back and forth for 2 weeks trying to withdraw the money I “won” on this app. I get a generic error message and customer service has no explanation. They’ve “escalated” the issue, but I haven’t heard anything in days. ## Most praised reviews (10 highest-rated) ### 5/5 — Great site *2026-05-20, version 25.9.2* I love this app I’ve deleted my other gambling sites and only use this one. ### 5/5 — The new updates helped! *2026-03-20, version 25.9.2* Honestly haven’t had any problems. Deposit is simple and easy. To withdraw you have to use a card you’ve deposited with. Other than that there’s a good bit of game options, promotions are just like all the other apps. People just love to find ways to complain. ### 5/5 — Customer service e *2026-02-10, version 25.9.2* I want to say thanks to customer service. I had an issue with a bonus and they got me sorted out as a courtesy. They didnt have to but they did and it made my day. Thanks for love. I also enjoy the app so far. No shady gimmicks trying to withdraw or anything. ### 5/5 — No Issues - Customer Service was great! *2025-07-22, version 24.121.17* I have been using Betly occasionally for over six months and have encountered zero issues with the games, deposits, withdrawal process, etc. Not long after getting the app, I had updated my last name on my Driver’s License & my account was flagged. I was (understandably) asked to provide further documentation re: change in identification. I spoke with customer service & provided necessary documentation- they reviewed it and resolved the issue quickly. Also, I must add- the terms and conditions for promotional deposit matches are stated *very* clearly (& are 100% in-line with other online casino offers). ### 5/5 — Betly *2025-03-29, version 0.151.01* Love this app keep doing everything you are doing thanks I have fun every time I’m playing win or loose ### 5/5 — Betly *2025-01-11, version 0.151.01* Never had any withdrawal problems great app can’t beat it. ### 5/5 — Good Stuff *2024-11-28, version 0.151.01* people just get mad cause they lose money like at any other casino. its a good app, just like any other. good promos too! ### 5/5 — Great App! *2023-12-22* I have enjoyed playing on Betly WV. I read a review a few minutes ago that was very negative. I have to disagree - I have cashed out over 2000 dollars since September and have never had one issue with any withdraw. It’s a great app with a wonderful variety of games! ### 3/5 — Worst Customer Service *2024-08-25, version 0.149.01* Games are reasonable, the selection is much less than that of the other gambling apps. so I rate the gaming a 3. Customer service is a zero. absolutely the worst gambling app available in West Virginia. Probably best to stay away from it if you want to actually cash out your money. They hold your money for a minimum of three days, sometimes five or more days. Last month I had to file a complaint with the Lottery Commission in WV, to get my payout. I spoke with online support multiple times, who was absolutely no help. I spoke with my casino host who was absolutely no help. this company cares nothing about the customer, that’s obvious they need to go back to Delaware or wherever they came from ### 2/5 — Daily promo is a lie *2026-05-13, version 25.9.2* I enjoyed it for a few weeks until recently they stopped giving me the free spins trying to say each time that i was too late. a minute hadn’t even passed, like i have alarms on my phone for this. Never had an issue until now. but hey they entered me into some sweepstakes i’ll never win so all good right? no. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*