# Embers Credit Union — user reviews > 29 indexed App Store user reviews of Embers Credit Union by Embers Credit Union, rated 4.80/5 from 3,486 ratings. - Source: https://appshunter.io/ios/app/embers-credit-union/id1454035350/reviews - App overview in markdown: https://appshunter.io/ios/app/embers-credit-union/id1454035350.md - Rating breakdown: 5★ 3,073 · 4★ 261 · 3★ 56 · 2★ 27 · 1★ 69 ## What do users think of Embers Credit Union? Overall sentiment: positive **Pros** - 👍 Convenient deposit - 👍 Great online banking services - 👍 Helpful and knowledgeable staff - 👍 Good customer service - 👍 Love the app **Cons** - 🐛 App stopped working for older devices - 🐛 New update requires newer iOS version **Commonly reported bugs** - Calling the Wells location is difficult - New app is worse than the previous one **Most requested features** - Add and delete payee on the same page - Help with Zelle setup ## Newest reviews (9 of 29) ### 5/5 — I love my credit Union *2024-12-21* Enough said ### 5/5 — Great online banking services *2024-12-09, version 3.18.0* Embers offers great service with their online banking app. ### 5/5 — Payee updates *2023-01-06, version 2.48.0* Please create the option to add and delete a payee on the very same page. It doesn’t make sense how the delete function is in a completely different option ### 5/5 — Help with Zelle *2022-09-09, version 2.45.0* I’m not sure how to set up Zelle with this bank? Like my aunt sent me money so I went to the link and it said press enroll and then had me choose my bank. Then when I chose my bank it said to go to the app and click on “send money with Zelle” there’s nothing on my bank account that says that? I’m just confused and if anybody knows how to do it please help. Also it’s a minors account so that might be why? Idk. ### 5/5 — LOVE *2021-04-07, version 2.28.0* I was so concerned when our local credit union was going to merge with Embers, and my one of my biggest concerns was the mobile app. Needless to say, I’ve been BLOWN AWAY! It’s so easy to use. And when I have a question about anything, I can message through the app, and someone gets back to me within an hour or 2–sometimes much quicker! I’m so happy with this app—they’ve outdone themselves on this one! Thank you! ### 5/5 — Terrible App *2020-12-22, version 2.24.0* The app that Delta county credit union originally had was way better and more helpful. Actually thinking of changing banks with all these new problems and issues at hand. Been a member for sometime now. I hope things get better bc we don’t want to leave . Thank you Tyler K ### 5/5 — Love this place *2020-05-11, version 2.18.0* Always pleasant to deal with, tellers are the best! Fast and easy going through the drive through. Thanks for being there. ### 5/5 — Mike Quayle *2020-03-17, version 2.16.1* We appreciate how helpful they are when I need some help!!! ### 5/5 — New app. The old app was much more user friendly *2020-03-06* Th ## Most critical reviews (10 lowest-rated) ### 1/5 — IOS Versions Supported *2026-05-31, version 3.28.0* You need to retain support for old Apple devices. Your update today means I can no longer use the app. ### 1/5 — Dumb *2026-05-29, version 3.28.0* The fact that we’re being forced to use a new app that didn’t work with older phones is ridiculous. I keep my card locked and now I have no access to my money for the weekend. Why force us to update when its literally not an option for some of us. ### 1/5 — Can’t update the app without buying a new phone *2024-10-05, version 3.5.0* New update requires iOS 16, which my phone can’t get. So the only way I can regain access to my online banking is to purchase a new phone. ### 1/5 — Stopped working for iPhone 7? *2024-03-22, version 3.5.0* Says it will not support my version of iOS anymore. Meaning is can just choosing not to? My phone works perfectly fine no need to buy a new phone this isn’t right. ### 1/5 — Calling the wells location *2020-12-23, version 2.24.0* I have tried calling the wells location 5 different times and have not been able to get through. I wait on hold until it forces you to leave a voicemail then hang up. (My 5 tries were all regarding different issues and weeks apart) This is very frustrating and making me consider transferring my funds to a different credit union. I never once had this problem when it was Delta County Credit Union! Sincerely John ### 1/5 — Ugh *2020-03-25, version 2.16.1* This app is... in every possible way worse than the previous one. ### 3/5 — Update *2026-05-26, version 3.17.0* My I8 phone will not accept latest update. Will embers reimburse the cost of a new phone so customers are able to manage their accounts?!?! ### 3/5 — I love my credit Union but.. *2026-02-08, version 3.30.2* App crashes like your finances are being attacked, the branches may have hired affiliates of a pair of bank robbers in 1984 from Kent County.. others have been displeased while Ive felt strain myself but I’ve hung in there with them and finally got my first loan on Groundhog Day this year.. after 3 years or so.. ### 4/5 — Customer service *2025-04-05, version 3.21.0* Using a credit union is great, but their customer service leave something to be desired… ### 4/5 — Love the app- EZ Improvement *2020-10-16, version 2.23.0* The Embers Credit Union app has always worked well for me. I enjoy the messaging system and the accessibility of transfers between accounts. One east improvement that I would make to the app would be in regards go mobile deposits. The capture button for mobile deposits should be closer to the bottom of the screen of any smart phone, as opposed to in the middle of the screen. This improvement will make it faster for members to click the capture button while only using one hand, making on-the-go deposits much easier. ## Most praised reviews (10 highest-rated) ### 5/5 — Embers Credit Union *2026-08-22, version 3.37.0* Embers Credit Union App is simple to use and the intuitive interface allows you to easily complete transactions. ### 5/5 — Life long member *2026-08-09, version 3.36.0* You really can’t beat it. Done. ### 5/5 — Account security *2026-07-22, version 3.36.0* Embers security is wonderfully frustrating. Seriously, I use debit cards frequently for two accounts and periodically transpose numbers. When I have entered an incorrect pin twice my account is inaccessible. There is more thing to say that I appreciate about Ember, this will have to do… . ### 5/5 — Great app *2026-05-04, version 3.33.0* Great for families and people with many accounts and loans. Easy to transfer money around! ### 5/5 — Best App ever *2026-04-22, version 3.33.0* Extremely user friendly and effective! Would recommend to anyone. ### 5/5 — Very nice! *2026-02-26, version 3.30.2* Easy to use. Run my personal and business accounts from one login. Deposit checks from my phone. 👍 ### 5/5 — App is working well. The message system is clunky as there are two places to look *2026-01-25, version 3.30.2* Thanks ### 5/5 — Deposit *2025-09-12, version 3.27.0* very convenient ### 5/5 — Embers Credit Union *2025-02-01, version 3.19.1* Embers Credit Union App is simple to use and the staff at Embers are very helpful and knowledgeable. ### 5/5 — Embers rocks *2025-01-04, version 3.18.0* It is good to do business with a credit union that cares and is very helpful ✌️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*