# Embrace Pet Insurance — MyEmbrace Customer App > Mobile app for managing pet insurance policies, claims, and coverage. (iPhone/iPad app by Embrace Pet Insurance Agency, LLC.) - Source: https://appshunter.io/ios/app/embrace-pet-insurance/id1446529885 (this page in markdown: same URL + `.md`) - Developer: [Embrace Pet Insurance Agency, LLC](https://appshunter.io/developer/1502299441) - Category: Lifestyle, Finance - Price: Free - Rating: 4.80/5 from 46,079 App Store ratings · 352 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 44 MB - Languages: American English - Released: 2019-03-14 - Data updated: 2026-08-31 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/embrace-pet-insurance/id1446529885/reviews.md ## What is Embrace Pet Insurance? Your pet’s health doesn’t wait––and now, neither do you. With the Embrace Pet Insurance app, everything you need to manage your policy is right at your fingertips. From filing claims in minutes to tracking reimbursements in real time, staying on top of your pet’s care has never been simpler. Track coverage & remaining limits: Know exactly what’s covered, what you’ve used, and what remains. Submit claims with ease: Snap a photo or upload documents directly from your phone. No paperwork, no hassle. Monitor claim status in real time: Stay updated every step of the way, from submission to reimbursement. Add pets or adjust your plan: Life changes––your coverage can too. Update your policy whenever it works for you. Access policy documents anytime: Download, review, and share forms without printing or scanning. Update billing & account details easily: Make changes quickly and securely, all in one place. Get help when you need it: Reach support by phone or email directly from the app. Built for busy pet Whether you’re at the vet, at home, or on the go, the Embrace app makes managing your pet insurance simple, fast, and stress-free––so you can focus on what matters most. Not a policyholder? Get a free quote at http://www.embracepetinsurance.com in minutes. ## Key features - File claims with photos/documents - Track claim status and reimbursements - Monitor coverage and remaining limits - Add pets or adjust policy - Access policy documents - Update billing and account details - Direct customer support access ## What do users think of Embrace Pet Insurance? Overall sentiment: mixed **Pros** - 🚀 Easy to submit claims - 👍 Friendly and responsive customer service - 🚀 Quick claim processing and reimbursement - 👍 Comprehensive coverage and preventative care options **Cons** - 🐛 Buggy and slow app - 🔍 Difficulty uploading documents - ❌ Denying claims for questionable pre-existing conditions - 🤔 Confusing policy terms and limitations **Commonly reported bugs** - App crashes when trying to submit claims - Login issues and inability to access account - Syncing problems between app and website **Most requested features** - Allow PDF uploads instead of just photos - Improve app performance and stability - Provide more transparency on claim decisions - Enable profile editing from the app ## Recent user reviews (10 of 352) All indexed reviews: https://appshunter.io/ios/app/embrace-pet-insurance/id1446529885/reviews.md ### 4/5 — Unable to update my pets info or photos since last update *2026-08-21, version 2.0.6* This app has been very good and convenient, but without the ability to update your pets’ information, it kind of defeats the purpose… ### 4/5 — Submitting a bill *2026-08-18, version 2.0.6* Submitting a bill is very user friendly ; no problem to get the money for the claim ! ### 1/5 — App is garbage! *2026-08-12, version 2.0.6* Once upon a time, I could easily file claims for my pets in the app. The process was so quick and easy. Now, neither the app nor the website work. The app won’t even show my pets! All claims have to be emailed, and it takes at least a week for them to even acknowledge receiving it. This has been the case for months. They clearly have no intention of fixing the app, yet they continually push out useless updates. Garbage! ### 1/5 — Horrible App *2026-08-11, version 2.0.6* No matter how many updates they do to the app, it still does not work. None of my pets ever show on the app. I cannot submit claims using the app since my pets never show. This has been going on for a couple of months now. And when I contact customer support, all I get in response is that they are working the problem. Yet the app keeps getting updated and the problem still exists. ### 1/5 — Unable to load claims *2026-08-10, version 2.0.6* This app has not loaded or accepted claims since late June 2026. A once easy QUICK process, I am now tasked with submitting claims via email for a chronically ill pet. I was always a huge fan of Embrace and the support of insurance for our last 5 pets. I have no idea what is happening with the Embrace app and can only say what a shame the service has become. I expressed my concern to the company and have been asked to submit claims by email. ### 1/5 — Bad app *2026-08-09, version 2.0.5* Fix your app and website asap! I cannot submit claims and technical support says they don’t see an issue. App says technical difficulties and then the webpage says my dog doesn’t exist. I can’t submit my claims anymore and it’s so frustrating ### 3/5 — App does not actually allow Face ID or 2FA *2026-08-07, version 2.0.5* Unfortunately, despite having Face ID turned on, and both my cellphone number AND email in the account, the app will not text me the security code, nor will it utilize Face ID to login. It will send the 2FA code by email, eventually. ### 5/5 — Helpful and Prompt *2026-08-07, version 2.0.5* We’ve been clients of Embrace for around four years now, and this is our first major claim. Claim was for the initial vet visit for tibia and fibula fracture of our kitty. Happy to say, the claim was submitted and within five days we had our deductible acknowledged, and a check was sent. A good outcome so far. Next, we submit the claim for surgery, which was seven times the expense of the initial visit.. hoping for a good outcome there as well. I’m just grateful I can say now that we have pet insurance with Embrace! Thank you! ### 1/5 — Technical difficulties *2026-07-31, version 2.0.5* Been trying to file a claim for days. Ap has ‘technical difficulties’. Website won’t upload correctly. Keeps saying no pet covered. It’s for wellness and is covered immediately. Thankfully , I’m still within my cancellation window and that’s what I’ll be doing. Very disappointed. ### 1/5 — App is broken *2026-07-30, version 2.0.5* The app has been broken for months. I called customer service and they said it was fine on their end so they didn't see the problem. I have deleted and redownloaded the app and checked the web browser. None of it works. I would like to see my pets policies and information. ## Frequently asked questions about Embrace Pet Insurance ### What can I do with the Embrace Pet Insurance app? The app allows you to manage your Embrace Pet Insurance policy from your mobile device. You can submit claims by uploading photos or documents, track the status of your claims and reimbursements in real-time, monitor your coverage limits, and access your policy documents. It also enables you to add pets, adjust your plan, and update billing information. ### How do I submit a claim through the app? Submitting a claim is simple: just snap a photo of your invoice or upload existing documents directly from your phone within the app. This eliminates the need for paperwork and makes the process hassle-free. ### Is there a cost to use the Embrace Pet Insurance app? The Embrace Pet Insurance app is free to download and use for policyholders. There are no additional charges for managing your policy or submitting claims through the app. ### Can I make changes to my pet insurance policy using the app? Yes, you can add new pets to your policy or make adjustments to your existing coverage directly through the app. This feature allows your pet insurance to adapt as your life and your pet's needs change. ### What if I need help with my policy or a claim? The app provides direct access to customer support. You can reach out for assistance by phone or email directly from within the application, ensuring you get the help you need quickly. ## Version history (last 5 releases) ### 2.0.6 — 2026-08-10 New! You can now add a pet and reduce coverage directly in the app. We've also made bug fixes and performance improvements to enhance your experience. ### 2.0.5 — 2026-07-16 Improvements to login reliability to create a smoother, more accurate login experience for customers. ### 2.0.4 — 2026-06-12 Bug fixes and performance improvements, plus updated information to help you add a pet to your policy. ### v2.0.3 — 2026-04-30 Bug fixes and improvements to the send documents functionality. ### v2.0.2 — 2026-04-09 Bug fixes and improvements for a more reliable experience. ## Apps similar to Embrace Pet Insurance | App | Rating | Price | Category | | --- | --- | --- | --- | | [The Pack by Zoetis](https://appshunter.io/ios/app/the-pack-by-zoetis/id1633459819) | 4.9 (9,290) | Free | Lifestyle | | [Ollie - Human Grade Dog Food](https://appshunter.io/ios/app/ollie-human-grade-dog-food/id1614301164) | 4.9 (21,541) | Free | Lifestyle | | [Embark Vet](https://appshunter.io/ios/app/embark-vet/id6739717915) | 4.9 (1,629) | Free | Lifestyle | | [Sniffspot - Private Dog Parks](https://appshunter.io/ios/app/sniffspot-private-dog-parks/id1437699295) | 4.9 (23,238) | Free | Lifestyle | | [ByteTag](https://appshunter.io/ios/app/bytetag/id1634260065) | 4.8 (9,371) | Free | Lifestyle | | [Furbo - smartest pet camera](https://appshunter.io/ios/app/furbo-smartest-pet-camera/id999707163) | 4.8 (5,449) | Free | Lifestyle | ## Related topics [pet insurance pumpkin](https://appshunter.io/ios/topics/pet-insurance-pumpkin) · [embrace pet insurance](https://appshunter.io/ios/topics/embrace-pet-insurance) · [embrace](https://appshunter.io/ios/topics/embrace) · [ombrace](https://appshunter.io/ios/topics/ombrace) · [embrace pet](https://appshunter.io/ios/topics/embrace-pet) · [rainwalk pet insurance](https://appshunter.io/ios/topics/rainwalk-pet-insurance) · [embrace mobile](https://appshunter.io/ios/topics/embrace-mobile) · [aspca pet insurance](https://appshunter.io/ios/topics/aspca-pet-insurance) · [petsbest insurance](https://appshunter.io/ios/topics/petsbest-insurance) · [mbraced](https://appshunter.io/ios/topics/mbraced) · [pet cloud akc](https://appshunter.io/ios/topics/pet-cloud-akc) · [pet insurance](https://appshunter.io/ios/topics/pet-insurance) · [lemonade pet insurance](https://appshunter.io/ios/topics/lemonade-pet-insurance) · [metlife pet insurance](https://appshunter.io/ios/topics/metlife-pet-insurance) · [spot pet insurance](https://appshunter.io/ios/topics/spot-pet-insurance) · [fetch pet insurance](https://appshunter.io/ios/topics/fetch-pet-insurance) · [pets best pet health insurance](https://appshunter.io/ios/topics/pets-best-pet-health-insurance) · [feather insurance](https://appshunter.io/ios/topics/feather-insurance) · [petgpt](https://appshunter.io/ios/topics/petgpt) · [kanguro pet insurance](https://appshunter.io/ios/topics/kanguro-pet-insurance) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*