# Emburse Professional — user reviews > 187 indexed App Store user reviews of Emburse Professional by Emburse, Inc., rated 4.60/5 from 12,627 ratings. - Source: https://appshunter.io/ios/app/emburse-professional/id518112027/reviews - App overview in markdown: https://appshunter.io/ios/app/emburse-professional/id518112027.md - Rating breakdown: 5★ 10,025 · 4★ 1,514 · 3★ 442 · 2★ 161 · 1★ 485 ## What do users think of Emburse Professional? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🚀 Convenient for capturing receipts - 🚀 Streamlined expense reporting - 🚀 Automated workflow - 🚀 Syncs well between mobile and web - 👍 Helpful customer service **Cons** - 🐛 Unreliable receipt syncing - 🐛 Buggy and crashes frequently - 🐛 Poor auto-fill accuracy - 🐛 Clunky and unintuitive user interface - 🐛 Slow performance - 🐛 Missing key features like multi-receipt upload **Commonly reported bugs** - Receipts not syncing properly - Frequent app crashes - Issues with currency conversion and tax calculations - Expense reports not populating correctly **Most requested features** - Improve auto-fill accuracy - Allow multi-receipt upload - Add more customization options - Improve notification system - Streamline expense report submission process ## Newest reviews (20 of 187) ### 3/5 — Talk to text bug *2026-08-11, version 2026.3.2* Hopefully this bug has already been reported, but when using talk to text on an iPhone, all text dictated duplicates so it appears twice and then you need to manually erase. Very frustrating! ### 3/5 — Overall just OK *2026-07-08, version 2026.2.2* To start with the multi-factor authentication has letters and numbers in the 6 digit code? Seriously and it doesn’t matter if you use upper or lower case on the letters. Talk about overkill. In general it’s just kind of chunky. Previous expense systems used were much easier to use. Functions fine you just won’t enjoy the ride. ### 2/5 — It use to be good *2026-04-06, version 2026.0.4* When it was certify it was much better but even when it first switched to “professional” it was fine. This newest update is the biggest piece of trash and has completely ruined the QOL of the app. Now it automatically uses ai to scan your receipt which usually means you have to change just about every category and the date always seems to be 1 day off. Not to mention the constant “sorry it appears you’re offline”which makes you delete your receipt and close the app just to reopen it and do it again, but hey you’re magically online again. The worst bug of all is when you take a picture of the receipt fill out the categories save it and then it says cannot display image. Rant over… ### 2/5 — So unnecessarily difficult to use *2026-04-02, version 2026.0.4* This app feels like it was designed by someone who has never actually entered data into a phone before. They have never typed names and numbers, never selected from a drop-down menu, never needed to advance to the next screen. There’s just no way that someone who has used a smartphone in the last 18 years would make the app work the way it does; so clunky and slow, so much jerking in and out of fields and up and down on the screen, with such huge delays between pressing a button and having it register. It feels like a beta app from 15+ years ago. ### 1/5 — Update bug *2026-03-30, version 2026.0.3* With the last update my app will not work ### 1/5 — Latest update sucks *2026-03-27, version 2026.0.3* They have recently updated the app with some stupid new looks. The cost? Completely useless. Receipts don’t sync. Harder to use. Someone needs to lose their job over this! ### 2/5 — New “AI” update *2026-03-26, version 2026.0.3* I used to love this app and be able to do my expenses in about 4 mins. This new update is the worst! It’s slower, taking pictures is harder and the fake ai enters in wrong info and the wrong dates. Please fix. ### 1/5 — new update *2026-03-25, version 2026.0.3* I was happy with the app until the recent update about a week ago, now everything is harder, Not Awesome ### 1/5 — Zero stars *2026-03-24, version 2026.0.3* This new update is absolute TRASH! Super hard to use and organized in a clunky way. What do users do often? Create new expenses in the mobile ap. What do they never do? Create a new report in the ap. Why are they near each other? Seriously disappointed and it’s hard enough to use I likely won’t. ### 1/5 — Most recent update is the WORST! *2026-03-23, version 2026.0.3* Before this recent update, I had little to no issues with submitting expenses. The A.I. assistant constantly “autocorrects” what I type; there’s no way to turn it off either! It’s so annoying to deal with now! ### 1/5 — New design is an insult *2026-03-20, version 2026.0.3* The new design is an insult to its users. ### 1/5 — Terrible quality *2025-11-26, version 715* Extremely slow and buggy. My manager kicked a report back to me to edit and it took 30 minutes for it to return to my drafts. And then Emburse wouldn’t allow me to delete an expense off of the report so I had to recreate the entire report just to have that particular receipt not on the report. Unacceptable for a “professional” service and I dread expensing things because of it ### 3/5 — It’s fine *2025-11-25* Generally speaking, the service is easy to use. Of course it’s 1000 times easier than filling out a spreadsheet every month. The auto capture feature is OK. At times I find that even with a JPEG upload it will cut out information that is required so I end up having to move the crop bars so that all of the receipt is visible. The auto fill has gotten slower. If it wasn’t for the fact that I have probably started driving I would have just typed the information in myself. It would be great if you all would add an option to add receipts from inside of the expense report draft as I work through my drafts I will often find that I am missing a receipt, and I have to leave the draft and go back to receipt receipts to upload it. It was streamline the process if I could just tap add receipt and snap a photo of the receipt they go straight into my. ### 1/5 — Confusing & Redundant *2025-11-22, version 715* App is unnecessarily difficult to use and makes you enter the same things over and over. Fills me with rage every time I am forced to use it. ### 2/5 — Clunky interface, worse with new camera settings *2025-11-17, version 715* I was disappointed when the company changed to this app. It’s much harder to use in the prior one we had. Lately they’ve added this automated camera function that can potentially insert the data into the expense report however it takes over the camera with blue flashing rectangles that are annoying and obnoxious and make it harder to use. There is no setting to turn that new function off. ### 1/5 — Bugs bugs *2025-09-30, version 715* Can’t upload. scan doesn’t work. Fix ### 2/5 — Slow *2025-09-04, version 3.2.1* It works. It’s simple enough. But it is so painstakingly slow on the app and on the computer. Infuriatingly slow to do anything ### 1/5 — Currency *2025-08-12, version 3.2.1* The currency is defaulting to USD and I’m unable to change it. Makes the app completely useless. ### 2/5 — Professional? *2025-06-03, version 3.2.1* The previous version had a clean icon neatly labeled Emburse. This version? Why change the label on the icon? Was this developer ego or something? Please go back to simple and precise: Emburse. ### 1/5 — Poor UI *2025-05-28, version 3.2.1* No access to file app in iOS. Will only work if access is given to photos/camera. Do the app designers not use their own app? ## Most critical reviews (10 lowest-rated) ### 1/5 — If it ain’t broke don’t fix it *2026-08-16, version 2026.3.2* App used to be usable, then they updated it. I guess that’s just how everything works nowadays ### 1/5 — It’s broken! And useless at this time! *2026-08-14, version 2026.3.2* When I use the company login, it takes me to the Web UI and it never brings me back to the app UI so I’m just stuck in the web UI unable to actually use the app and it’s feature features ### 1/5 — Mobile App wants me to download the Mobile App. *2026-08-06, version 2026.3.2* Title says it all, when using the mobile app, it constantly asks me to install the app….which leads to opening the app again…to ask me to download the mobile app. ### 1/5 — Garbage app *2026-07-26, version 2026.3.1* A garbage app. No quality control at all. ### 1/5 — Tons of work to link receipt to auto imported card expense *2026-07-22, version 2026.3.0* Using the app i could not get the receipt image uploaded to the autogenerated expense fr my company card. Looks like the photo file size was too big for Emburse. I don’t know. Please make this easy. ### 1/5 — AI integration done tremendously bad *2026-06-01* Literally the worst AI integration I have seen, in any app, ever. Populates fields with wrong info, scans dates wrong if you are in Europe, “tech add-ons” that do nothing apart from leading to more work. Worst thing to happen to my business travel so far, by a MILE! Certify was so much better, what a pity they were acquired by you folks! ### 1/5 — It used to work *2026-05-30, version 2026.2.1* At one point I really enjoyed using the app. It used to make managing expenses and submitting reports fast and straightforward. Not anymore, there is now layer after layer of complexity and the “AI” (not actually AI) has more control than the user. Simplicity is what made this app better than the rest, and it is gone now. I do not recommend using the app. ### 1/5 — Horrible update *2026-04-22, version 2026.1.0* The update with their AI and new interface is just awful. Doesn’t save correctly, constantly generates wrong date and numbers. AI doesn’t save time, it wastes my time. Fix it ### 1/5 — Offline?! *2026-03-31, version 2026.0.3* App keeps going offline and the only difference is I’m on WiFi now. I should be 2 times faster than on cell data only so WHY offline?!? I had to uninstall and reinstall to fix it. This app was so much better when it was called “Certify”. ### 1/5 — Latest app update is not good *2026-03-30, version 2026.0.3* This used to be a very easy to use app that only took 30 seconds to enter and expense. I do not like how the scroll list appear now. Also when scrolling it is not very responsive intake several tabs to get it to recognize your tap. I feel like the app is not as intuitive anymore either. ## Most praised reviews (10 highest-rated) ### 5/5 — Ok *2021-09-09, version 2.3.0* Ok ### 5/5 — Easy to use *2021-08-29* Wow this is easier than I thought using the auto fill is amazing I never thought it would be able to do that just by taking a picture of the bill…… the only thing I would change would be adding multiple peoples names and not needing to use her last name you don’t necessarily are able to get 20 people’s last names when you’re with them ### 5/5 — President *2021-08-22, version 2.3.0* I’ve been using Certify for approximately eight years and from the beginning I’ve loved how easy it is to process my expense reports. ### 5/5 — So user friendly and efficient! *2020-06-10, version 2.3.0* By far, one of the best, and most intuitive tools that I use for work.. ### 5/5 — Easiest Expense Solution *2020-06-10* By far the easiest solution on the market. I can do everything from the mobile app, add expenses, submit, approve expenses. With the receipt capture I no longer bring home piles of receipts because they are already electronically and they are in my report. Certify also customized a few fields for my company to make tracking expenses easier. With this app I never need to use my laptop to submit or review expenses. Truly a mobile experience. I also use the app for booking travel from the app, it provides everything in one easy to use app. ### 5/5 — Senior Account Manager *2020-04-11, version 2.2.1* I’ve completed expense reports for over 40 years and the Certify platform is the most simplistic and accurate I have ever used. Loading receipts and other expenses couldn’t be any easier. I would recommend to anyone looking for a better way to manage expenses ### 5/5 — Best app out there *2020-04-10, version 2.2.1* Certify is the best expense recording and processing app I’ve used and I’ve used many through different companies and ones I’ve tried for home businesses as well. It’s easy, clear and allows different methods for data entry and modifications so that it doesn’t lock you into working in only one way. I’d use it again anytime. ### 5/5 — Never forget another reimbursement *2020-03-11, version 2.2.1* I love the Certify app on my phone. In a store, before leaving a restaurant, from an e-mail receipt - it only takes a flash to enter into the mobile app. No more need to worry about lost or just forgotten receipts! Hope our company never changes! ### 5/5 — Easy Peezy *2020-03-10, version 2.2.1* I’ve worked at a couple of large corporations and always dreaded expense time. This was because it took so long. This app is fantastic. Only down side is if you have a bill with more than one page to upload as a receipt. Would fully recommend ### 5/5 — Works great. *2020-03-10, version 2.2.1* I never have any trouble out of the system. It’s strait forward, easy to use and simple to use. These other reviews seem like they are used to someone else doing everything for them. It’s a new day this is a great platform and has saved our company a great deal of time and money. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*