# Emerald Chat - Meet New People — user reviews > 64 indexed App Store user reviews of Emerald Chat by Connected Software, Inc., rated 3.60/5 from 259 ratings. - Source: https://appshunter.io/ios/app/emerald-chat-meet-new-people/id6449822829/reviews - App overview in markdown: https://appshunter.io/ios/app/emerald-chat-meet-new-people/id6449822829.md - Rating breakdown: 5★ 148 · 4★ 12 · 3★ 14 · 2★ 19 · 1★ 66 ## What do users think of Emerald Chat? Overall sentiment: negative **Pros** - 🚀 Fast app - 👍 Great interface - 💡 Potential to grow into something more **Cons** - 🐛 Buggy and glitchy - 🔒 Difficult to delete account - 💰 Paywall for basic features - 🤖 Inconsistent chat functionality - 🤔 Confusing navigation and settings **Commonly reported bugs** - Messages not sending - Infinite loading when finding matches - Subscription issues and inability to cancel - Login problems and account bugs **Most requested features** - Add push notifications - Allow deleting messages - Improve profile customization - Make app free to use like website ## Newest reviews (15 of 64) ### 1/5 — Terrible and predatory *2025-08-11* The app works awfully and gives a gold subscription that doesn’t work and is more than the website. Avoid at all costs. **Developer response:** Sorry to hear about your experience. It sounds like you encountered a bug. We’d like to assist you. Please email us at support@emeraldchat.com ### 2/5 — Each update breaks the app more and more *2025-07-11* I’ve been on this app for about 5 months or so, with each update it makes using the app excruciating. They recently updated the searching for random chat feature, where 5 people will pop up you can choose from. It doesn’t work. It doesn’t even connect you with people, completely freezes the app. I just got back on here after 3 months away & even private messaging is broken now. When I try to send a message, it deletes it every single time. Only way to fix this temporary is by closing the app and reopening. You will need to do this EVERY SINGLE TIME you need to text. These features & bugs really set the app back & it really feels like the devs just want mobile users of eme to suffer. **Developer response:** Hello, sorry to hear about that experience you are having. Please try the web version for now. We have new exciting updates upcoming that will address the issues. ### 2/5 — i like the site, but the app doesn’t work well *2025-07-11* it takes a really long time to load users to find, and for some reason it randomly opens calls from other people? **Developer response:** Sorry to hear about your experience. We are working to solve these issue for you in upcoming releases. ### 1/5 — Horribly Glitchy and annoying. *2025-07-02, version 3.0.0* I don’t know how you guys manage to make this app worse with every update but it just gets glitchier and worse with every update that rolls out. Messages barely send, you have to reload the app every 5 seconds to get anything to load, blocking people barely functions, every single message you try to send gets blocked but other people can talk about rape and they are fine. Absolutely horrible and ridiculous. ### 1/5 — horrible *2025-05-27, version 2.0.3* it’s nothing like the website it’s absolutely horrible ### 1/5 — Slow+Awful *2025-05-27, version 2.0.3* Like chat roulette but you pay to have ppl send you d pics. UI is trash and slow, I saw messages from people who weren’t even in my DMs but somehow they came through ### 2/5 — Everything changed *2025-05-25* After I went to check into the website after not being in it for a bit, and then getting the app finally, I opened it and don't like how so much was changed. It's more difficult to navigate, and harder to search up users, and view other profiles. Also the chat engine to find other's with similar interests, is also more different and difficult to use. I hope it gets more updates and development to be easier to use. **Developer response:** Thank you for your feedback. We would be happy to hear more details about your experience and how you’d like to see those items improved. We are here to listen at support@emeraldchat.com ### 1/5 — It doesn’t work *2025-05-15* I was liking the web version so I bought a paid sub. They then updated the UI on the browser version in a way that is harder to navigate so I downloaded the app. Finding people to text simply doesn’t work, it either infinitely loads or shows you a hundred profiles in rapid succession that don’t fit search criteria. And honestly most frustrating of all is the GIANT banner to buy a higher tier membership that never leaves the top of the screen. Like why would i buy a membership just to be constantly told to but more?? **Developer response:** Sorry to hear about your experience. Did you know that the web version still allows the old version to be used? For the app issue, it seems like a problem with your account, and if you email into us, we can fix it for you support@emeraldchat.com - This issue can happen due to issues with your network when connecting. A short email to support will solve it for you. ### 1/5 — App has potential but ultimately fails *2025-05-11* Constant bugs. Can’t even load a chat. Infinite loading when trying to find a chat. Then they ask you every time to pay for the app. Why would I pay for an app that doesn’t work. And Devs don’t leave some half asssed response about sending yo ha screenshot. You know what’s wrong. Fix it. **Developer response:** We would like to help you. It seems that your account might have an issue. Please email us support@emeraldchat.com and we can sort out the issue. It’s likely that something got blocked on your network and we can help you out. ### 2/5 — finding people doesn’t work *2025-04-27* When I try to look for people to chat with it just loads eternally. I can only use the web browser on my phone to chat with people and if we add each other then I can start chatting with them through DMs on the app. This kind of defeats the purpose of downloading an app though if I can’t even use the main function of it. **Developer response:** Sorry to hear about the error you are experiencing. Can you email a screenshot to support@emeraldchat.com and we can assist? ### 1/5 — Abo Abzocke *2025-02-07* Man Upgrade sein Gold Abo in Platinum und nichts passiert, außer das man mehr bezahlt für eine nicht erbrachte Leistung. Finger weg von der App. **Developer response:** Hello, please email our support team support@emeraldchat.com and we can assist you with the upgrade. It looks like your upgrade did not stay in place. We can help you. ### 3/5 — The wait time for being checked *2025-01-03, version 2.0.1* So the app itself isn’t bad, I would definitely recommend the website more. But the main issue I have is getting your pfp checked. It’s takes a while, so just to test it I changed my username almost 40 ish time before one of my pfp got checked, I understand why it takes long, but it take an ungodly amount of time to get it checked and ready for use. ### 1/5 — Filters dont work *2024-12-23, version 1.9.3* Paid for premium but Ut filters don’t work at all. Not a single filter works ### 1/5 — Can’t delete accounts *2024-12-19* It’s not possible to delete accounts made with apple or google sign in. It requires a password but none is ever set or given. Breaks App Store rules **Developer response:** We can help you with this issue. It is possible to reset your password to delete your account by this method. Please email us and we can assist you support@emeraldchat.com ### 2/5 — login problems *2024-12-05, version 1.9.3* its not letting me login at all, its fine on the website but on app i tired logging in thru google and it just says failed login (wrong response) ## Most critical reviews (10 lowest-rated) ### 1/5 — Send don’t work *2025-12-12* You can’t send messages 95% of the time. you can type it and press send and it only disappears or it will send 2x and then halfway thru a conversation if you can get that far it stops working again… LAME **Developer response:** It sounds like there is a problem with your account. Please email into support@emeraldchat.com for assistance to solve this issue. ### 1/5 — Website was Bad, App is Worse *2025-10-26* I got the app thinking it would be a bit better, I was wrong. The way it is setup is very faulty, messages don't send, actually meeting real people on there is difficult. Would rate zero stars if I could, honestly. **Developer response:** Sorry to hear about your experience. We release updates regularly and would love to prioritize the issues you personally experienced. Please reach out to us with specifics of the faults you experienced to support@emeraldchat.com ### 1/5 — Typing *2025-10-21* Half the time when I try and type something it just doesn’t go through or at least I can’t see the messages that I’m trying to send. **Developer response:** Please email us at support@emeraldchat.com so we can help you solve that issue. ### 1/5 — Nothing *2025-10-17, version 3.0.1* Nothing a good experience so far. Haven’t connected with any women. ### 1/5 — Literally a scam *2025-10-01* DO NOT purchase the plans, they don’t give you anything, they unlock an option for you to toggle, but it doesn’t change anything. Also they intentionally make the process to delete your account buggy and shotty just so you can’t delete your profile and they can keep collecting data connected to your phone. **Developer response:** Sorry to hear about your experience. It does sound like you experienced a technical issue. We are here to help in those cases, please reach out to us at support@emeraldchat.com and we can help to solve the issue you might experience. Keep in mind that we don’t intentionally make it difficult to delete and we don’t collect data from your phone. Our privacy policy goes into more specifics. ### 1/5 — Can’t send messages in app *2025-09-28* Messages won’t send in the app 90% of the time making it basically unusable. **Developer response:** Sorry to hear that you are experiencing this issue. If you email us at support@emeraldchat.com we can help solve this issue for you. Looking forward to helping you! ### 1/5 — Utterly useless *2025-09-16, version 3.0.1* Messages don’t go through most of the time. The karma system is useless. Censoring is absurd. Just terrible experience all around ### 1/5 — Scam *2025-08-30, version 3.0.1* Purchased subscription to enable filter. Doesn’t work. Purchase karma to put me into higher bracket. Doesn’t work. Will be issuing refund and delete and then reporting as scam to Apple ### 1/5 — Just use the web version *2025-08-29* The app is barely functional. The web version is better in every way and isn’t broken. **Developer response:** Sorry about your experience with the app. We are improving it and it will be better in the future. ### 1/5 — Make it like the website! *2025-08-18* I hate the app and the new update on the site. They should’ve kept it how it was! The pop ups are annoying also. Ome tv is way better just for usability purposes. Should’ve kept the app the way the old site was. People can’t just leave well enough alone. **Developer response:** Sorry to hear about your experience. We are working to improve and make it better. ## Most praised reviews (10 highest-rated) ### 5/5 — Profile pic *2026-01-27* I can’t change it and just stays the same **Developer response:** Please email us for assistance. Support@emeraldchat.com we can help you. ### 5/5 — Improvement *2025-05-04, version 2.0.3* Notification sometimes works. Sometimes friend list temporary disappear and also chat list. Can’t delete messages ### 5/5 — W *2024-12-06* W app all around just make it so text chat is also in video chat **Developer response:** Thank you for your review. We really appreciate it. We are working on updates and will fit your feedback for a text chat option alongside the video chat option in the future. ### 5/5 — Everyone on here is pretty nice. Conversations are pretty good overall seems like a pretty good app *2024-12-04* Everyone should download this app it functions good it doesn’t lag and all the conversations are pretty nice **Developer response:** Thank you so much for your review! We are really happy that you enjoy the app and the functions and conversations. We are working to add even more functions in the future as well and hope you will enjoy them too. ### 5/5 — Good app *2024-11-30* I enjoy the app and some features **Developer response:** I’m really glad that you are enjoying the app! We are working so hard to improve it each day, and are glad that those efforts have made an enjoyable experience for you. ### 5/5 — Good *2024-10-17, version 1.9.0* I like the app a lot for talking to people , the choosing interests is good, the app is a lil clunky tho could be smoother ### 5/5 — Great *2024-09-14, version 1.7* People complain but it’s better than nothing ### 5/5 — Next Omegle *2024-06-22, version 1.2* Been using Emerald for months now and it’s been pretty solid. The people who complain about having to pay just want to talk to specific people in certain areas and at that point they should just be using Tinder or Bumble. Emerald also has a great interface making it super easy to access certain areas of the site. I highly recommend this app if you’re just looking to chat with people and have great conversations. You’re not forced to pay to use the platform if anyones concerned. You do have to purchase memberships to talk with specific genders and or people in certain areas of the world which is fine but those who are against it are looking for something other than genuine conversations and like I mentioned before, Tinder & other dating apps fulfill that role. Really excited to see this place grow into something more. Big props to the Emerald team for making a great place to communicate after the shutdown of Omegle. ### 4/5 — About creeps *2025-02-12* I like this app but they’re is lots of horny creeps were old men and stuff so yea I will Ive this a 4/10 = 9/10 **Developer response:** Thank you for your feedback. We hope that you can use the casual filter to get different types of matches to improve your experience. Email us if you have any questions about using the casual filter, we are happy to help! ### 4/5 — Great app *2025-02-10* The app is great and all, only complaint I have is no push notifications. **Developer response:** Thank you for your review! We have push notifications planned for an upcoming release. These push notifications should be ready within weeks in the app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*