# Emerald — Smart Home Devices > Smart home app for energy monitoring, climate control, and safety device management. (iPhone/iPad app by EMERALD PLANET ENVIRONMENTAL PTY LTD.) - Source: https://appshunter.io/ios/app/emerald/id1561759351 (this page in markdown: same URL + `.md`) - Developer: [EMERALD PLANET ENVIRONMENTAL PTY LTD](https://appshunter.io/developer/1526454239) - Category: Lifestyle - Price: Free - Rating: 1.00/5 from 2 App Store ratings · 106 written reviews indexed - Age rating: 4+ - Requires: iOS 15.0 · 110 MB - Languages: American English - Released: 2021-05-20 - Data updated: 2026-09-01 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/emerald/id1561759351/reviews.md ## What is Emerald? The Emerald app is a complete solution to creating a smart, sustainable and safe home. Use the Electricity Advisor to keep track of your home’s electricity usage in real-time, create an electricity budget to stay on top of your bills and protect your loved ones and your home from fire with the SafeLink along with other great products! AC LINK Turn your air-con into a smart air-con with Emerald AC Link. Whether you’re at work, on vacation or enjoying a walk, easily control the climate of your home with AC Link and the Emerald app. Access the complete functionality of your air-con via your smartphone. - Adjust mode and fan settings - Set schedules and timers ELECTRICITY ADVISOR The Emerald app works in conjunction with the Electricity Advisor to track your energy consumption via your Smart Meter. Once the Electricity Advisor is installed, you will be able to monitor your energy usage right from your fingertips! - Visually track and measure how energy is being used. - Get Weekly Reports to view and compare your weekly energy usage. - View Energy Savings Tips to help you save on your bills. LIVELINK LiveLink Wi-Fi Gateway works in addition to your Electricity Advisor allowing you to monitor your electricity usage even when you are away from home. Upgrade Bluetooth to Wi-Fi connectivity 24/7 monitoring and visibility React in real-time, even if you’re not home Adjust your habits and save money SAFELINK The SafeLink is a gateway between the Emerald app and your interconnected Emerald smoke alarms, which allows you to view the real-time status of your alarms via your phone. - Protect your family by having full control of your smoke alarms. - Ensure your alarms are working with frequent testing at the touch of a button. - Get notified in case of an emergency. - Full alarm event history. - Link quick-dial contacts in case of a fire. - Humidity and temperature sensors. UPCOMING PRODUCTS We are currently developing a number of Smart Intelligence devices that will assist you in your energy saving journey! Keep an eye out in the coming months for our latest products that will work in conjunction with the Emerald app. https://emeraldhome.com.au/ ## Key features - Real-time electricity usage tracking - Electricity budgeting - Smart air-con control - Remote climate adjustment - Smoke alarm monitoring - Emergency notifications ## What do users think of Emerald? Overall sentiment: negative **Pros** - 👍 Real-time electricity consumption monitoring - 💰 Helps identify cost-saving opportunities - 📊 Basic functionality works for tracking usage - 🆓 Free or subsidized installation - ➕ Add household members feature available **Cons** - 🐛 Frequent app crashes and freezes - 📡 Bluetooth connectivity issues and limited range - 🔌 High battery drain on mobile devices - ⏱️ Slow data syncing and connection times - 🔐 Persistent login and authentication problems - ❌ Smart Actions unreliable or non-functional - ⚙️ Limited tariff structure options (only peak/off-peak) - 🚫 No WiFi connectivity option - 📉 Data not updating or syncing properly - 😤 Poor customer support and unresponsive help - 🔧 Inability to manually adjust settings - 🎨 Poor UI/UX design and tiny text - 📱 Incompatible with iPad and multi-device usage - 💥 App crashes when accessing specific features **Commonly reported bugs** - App crashes on startup or when opening specific features - Smart Actions stop working after updates - Bluetooth connection drops frequently - Data not syncing or updating after certain dates - Login failures and forced logouts - OTP (One-Time Password) delivery delays - Energy consumption data showing incorrect values - Heat pump controls showing disconnected when device is connected - Livelink setup stuck on 'configuring' screen - App crashes when selecting Electricity Adviser - Temperature adjustment feature removed after update - Smart Actions button unclickable - Electricity Advisor won't open or display data - App hangs and becomes unresponsive - Bluetooth not visible to device despite being paired - Data fetching stopped after July 31, 2025 - Reverse cycle AC controller library missing - App loses product data after reinstall - iOS 17 compatibility issues **Most requested features** - Support for 3-tier and multi-tier tariff structures - WiFi connectivity instead of Bluetooth only - Advanced smart actions with conditional triggers - Ability to set mode (boost/silent) in smart actions - Scheduled automation based on water temperature/capacity - API access for third-party integrations - Temperature adjustment controls for heat pump - Solar panel production monitoring - Larger, more readable text and improved UI - Per-second or 10-minute granularity reporting - Server-side smart action processing - Support for free electricity periods (solar sponge plans) - Ability to change peak/off-peak times manually - Battery replacement notifications - Dark mode and improved visual design - Monthly power usage tracking in kWh - Grid export monitoring for solar users - Thermostat temperature scheduling - Better graph visualization with clear day delineation ## Recent user reviews (10 of 106) All indexed reviews: https://appshunter.io/ios/app/emerald/id1561759351/reviews.md ### 1/5 — No custom rate options… *2026-08-03* This app is amazing if your on a standard plan, but if you have NO OPTIONS to update the plan type and times if your retailer offers something different. This makes this product and app inaccurate for the very thing your trying to measure. If your serious about giving people insights into electrical usage you would update this feature. I first raised this issue with customer care 1-2 years ago, moved to power shop who provided daily usage data so I didn’t worry about it, changed to AGL which has a very different setup and nothings changed in Emerald the 12 months I was away. Poor form guys…. **Developer response:** Hi, Thanks for reaching out. Our tariff times are updated based off the latest available tariff structures in your area. If this is not accurate for you, you may be on a recessed structure which is not available in our app. Please Contact us here if you would like to find out more information: https://emeraldhome.com.au/contact-us/ ### 3/5 — Great app, but needs better support for 3/4-tier EV Tariff structures *2026-06-29* I really love using this app to track my home energy costs! However, I encountered an issue when trying to update my electricity rates. My current electricity provider (OVO Energy in Victoria) uses a dedicated EV plan which splits the day into 4 intervals (Super Off-Peak, Off-Peak daytime, Peak, Peak and Off-Peak evening). When I select "Peak/Off Peak" or "Custom" in the app, it only provides 2 text fields (Peak and Off-Peak), which makes it impossible for me to accurately enter my 3 or 4 different tier rates (such as the $0.05 Super Off-Peak and $0.28 Shoulder rates). It would be amazing if the development team could add a "Shoulder" rate field or allow users to add custom time slots manually. This would make the cost calculations much more accurate for EV owners. Thank you for the great work and looking forward to future updates! ### 2/5 — Use the app as last option *2026-02-03, version 2.7.0* Months of feedback and nothing really solved or improved. Update, not gonna send feedbacks anymore considering you even closed the ticket as resolved while…. ### 1/5 — The app doesn’t work for solar panels *2026-01-26, version 2.7.0* The app doesn’t show the production of electricity by solar panels, Bluetooth doesn’t connect well, even close to the device. ### 1/5 — Smart actions don’t work *2026-01-14, version 2.7.0* The smart actions to turn on and off the heat pump are unreliable. Ive set the unit to heat during the day and shut off when off peak power ends. I’ve just noticed the heat pump has ignored all smart actions for the past couple of weeks and its been heating at night. Useless. The support is some useless AI that send you to equally useless support articles. Dont buy if you want something smart. It does heat the water though. This is not a tech company. Do not expect good tech. ### 3/5 — Smart Actions stopped working *2026-01-09, version 2.7.0* I had smart action setup to utilise my free electricity time from 11am to 2pm. It was fine until probably new update. I don’t check the app regularly and today suddenly I realise that the heat pump was turned off since last 3 days. I tried to re setup smart action but still no luck. Did not trigger at all. Pretty frustrated with this new update ### 3/5 — Useless device *2025-11-09, version 2.6.8* The app seems fine to me but using Bluetooth to connect to the device seems silly especially it is outside the house. The app can’t maintain the connection for an obvious reason with Bluetooth limited range. This device does not allow me to view the power consumption from anywhere anytime. Update — I feel unfair to give 1 star for the app review when the issue is actually with the device Bluetooth connectivity so I changed the review to 3 star. Update Nov 2025 Couple of annoying things - inability to change peak/off peaks times period in the app. It was hard coded. Inability to change battery. ( which are regular AA ) ### 4/5 — Great products backed with a basic app. *2025-10-02, version 2.6.7* Started with the heat pump and jumped in with the electricity adviser and livelink, the app is basic but has everything you need and generally works well. My one big Wishlist is third party control to create automations. Good job team excited to see what more you can do ### 3/5 — Smart actions, could be smarter *2025-09-12, version 2.6.5* I use this with my emerald heat pump hot water system. One of the issues i have with it is that I can’t do any kind of scheduled action on it. Ideally i’d like to have an automation that does something like this. When hot water capacity is below 40% put the system in boost mode, and turn off the boost mode when it’s at 80%. This is to be an active automation for whole day during weekdays and during weekends it should only be active during mornings. If this kind of functionality gets added and works perfect, this app would be a lot more useful! ### 3/5 — Please provide an API *2025-08-13* Hi Emerald. Your app is useful for tracking how things are going while out of home. However, there is a number of problems that makes it frustrating as a cold shower at times. Looks like the “smart actions” rely on my handheld device status, this is, that if my phone is off or in low power mode the system will not trigger an action such as turning on the water heat-pump at the time of the day I wanted it to do it. Please consider taking steps to perform these task within your servers remotely or **even better**, publish an API for your appliances so they can be directly controlled within the local network. Really, if I end up having to get a cheap programmer to control your smart device to be able to have hot showers every day it would be bad. ## Frequently asked questions about Emerald ### What does the Emerald app do? The Emerald app is a comprehensive solution for managing smart home devices. It allows you to monitor your home's electricity usage in real-time, control your air conditioning remotely, and manage interconnected smoke alarms for enhanced safety. ### What are the key features of the Emerald app? Key features include an Electricity Advisor for tracking energy consumption and setting budgets, AC Link for smart control of air conditioners, and SafeLink for monitoring smoke alarms and receiving emergency notifications. It also offers humidity and temperature sensors. ### Is the Emerald app free to use? Based on the provided information, the Emerald app is free to download and use. There are no mentions of subscription fees or in-app purchases for the core functionality. ### What devices are compatible with the Emerald app? The app works with specific Emerald devices such as the Electricity Advisor, AC Link, LiveLink Wi-Fi Gateway, and SafeLink, which connects to Emerald smoke alarms. It aims to integrate with future Emerald smart intelligence devices. ### How can the Emerald app help me save money? The app helps you save money by providing real-time electricity usage data through the Electricity Advisor, allowing you to identify energy-wasting habits. You can also set electricity budgets and use energy-saving tips provided within the app. ## Version history (last 5 releases) ### 2.7.4 — 2026-08-25 - Electricity Advisor: Bug fix for incorrect data presented on electricity consumption pie chart for selected time periods. - AC Link: Improvements in device onboarding. - General: General app improvements. ### 2.7.3 — 2026-06-24 - “Setup Without Remote” option has been removed to maintain our high performance standards for Australian systems. If using connectivity around this - This update includes general bugfixes and under-the-hood optimisations to improve overall app responsiveness and device connectivity. ### 2.7.2 — 2026-03-12 - Improved AC Link Setup: Faster, more reliable pairing. - Multi-Device Provisioning: Set up multiple AC Link units consecutively without restarting. - Optimal Positioning Guides: New diagrams ensure perfect line-of-sight for maximum performance. - Localised Retailer Selection: Tailored energy retailer lists for Australian and New Zealand users. ### 2.7.1 — 2026-03-10 - Improved AC Link Setup: Faster, more reliable pairing. - Multi-Device Provisioning: Set up multiple AC Link units consecutively without restarting. - Optimal Positioning Guides: New diagrams ensure perfect line-of-sight for maximum performance. - Localised Retailer Selection: Tailored energy retailer lists for Australian and New Zealand users. These updates make managing your smart home easier than ever. ### 2.7.0 — 2025-12-18 We’ve significantly improved how you manage Smart Actions, giving you more control with the ability to swipe left to delete or press and hold to remove multiple actions at once. To boost reliability, Smart Actions will now have the ability to automatically retry five minutes after a failure caused by disconnection through a toggle in Smart Action settings. Additionally, we have introduced a more comprehensive LiveLink setup experience designed to guide you through configuration with greater ease. ## Apps similar to Emerald | App | Rating | Price | Category | | --- | --- | --- | --- | | [More to Explore](https://appshunter.io/ios/app/more-to-explore/id1271585895) | — | Free | Lifestyle | | [Your Library App](https://appshunter.io/ios/app/your-library-app/id1540975312) | — | Free | Lifestyle | | [Powerpal](https://appshunter.io/ios/app/powerpal/id1373552942) | 4.6 (24) | Free | Lifestyle | | [Holman Home](https://appshunter.io/ios/app/holman-home/id1478888720) | 1.0 (1) | Free | Lifestyle | | [WiseList](https://appshunter.io/ios/app/wiselist/id1454099261) | 2.6 (10) | Free | Lifestyle | ## More apps by EMERALD PLANET ENVIRONMENTAL PTY LTD - [Emerald Installer](https://appshunter.io/ios/app/emerald-installer/id1564906925) All apps by EMERALD PLANET ENVIRONMENTAL PTY LTD: https://appshunter.io/developer/1526454239 ## Related topics [enera](https://appshunter.io/ios/topics/enera) · [emerald](https://appshunter.io/ios/topics/emerald) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*