# EMERGENCY Operator — user reviews > 240 indexed App Store user reviews of EMERGENCY Operator by Sixteen Tons Entertainment GmbH, rated 4.60/5 from 922 ratings. - Source: https://appshunter.io/ios/app/emergency-operator/id1532199343/reviews - App overview in markdown: https://appshunter.io/ios/app/emergency-operator/id1532199343.md - Rating breakdown: 5★ 724 · 4★ 98 · 3★ 40 · 2★ 19 · 1★ 41 ## What do users think of EMERGENCY Operator? Overall sentiment: neutral **Pros** - 🚀 Great game - 👍 Realistic map and locations - 🚒 Enjoyable emergency dispatch simulation - 💡 Potential for updates and improvements **Cons** - 🐛 Unrealistic vehicle routing - 🕰️ Slow progression and upgrade process - 💰 Expensive in-app purchases - 📺 Too many intrusive ads **Commonly reported bugs** - Crashes and loading issues after updates - Inability to relocate buildings - Incorrect or missing reward distribution - Syncing issues across devices **Most requested features** - Ability to delete account and start over - More emergency types and scenarios - Multiplayer or cooperative gameplay - Localization for more languages - Improved vehicle and station placement ## Newest reviews (16 of 240) ### 3/5 — 良いのですが *2026-08-25* 日本語版が欲しいですね ### 4/5 — Update *2026-08-08, version 1.9.270* They should add that you can go in any vehicle inside ### 4/5 — Needs new features *2026-05-01, version 1.9.270* I love this game and have been playing for a well over a year now. However there hasn’t really been any new features. Also to continue building more stations seems pointless now because I can’t dispatch my units to calls when I have so many stations, a huge service area, and so many calls. I think there needs to be a way after maxing out the level of a station that the station then automatically dispatches needed units to the closest calls so when you have a large area of maxed out stations it’s self sufficient so I can continue building more elsewhere. I also think that there needs to be more events and ways to make multiplayer more fun to help with player retention. I overall love the game and just feel new features need to be added more frequently to help keep players active on the game. ### 2/5 — Fun game *2026-04-26, version 1.9.270* I think it’s a good game, wish the rewards were higher and you can get more of the badges faster without having to spend money. ### 4/5 — Game is great, call volume is stressful. *2026-04-06, version 1.9.270* The call volume is absolutely ridiculous. I can’t keep up. I know some people like that fast paced stress, though, so I have a compromise. A system that controls how often calls appear and that pays more for having more calls. It’s a good way for people to calm down and deal with slower pace, while still having that faster pace that some enjoy. Plus, having higher rewards for faster calls means you reward more for playing higher difficulties. This will probably never be seen, but if you can do this, do it. Thank you. Much love. <3 ### 3/5 — Bien mais… *2026-02-19* Le jeux ont bien, le très gros problème, c’est le système de ticket, c’est déjà très rare d’un avoir un, il en existe 4… Et sont presque indispensables pour tout (Amélioration des casernes, achat de véhicules, amélioration des véhicules…). Même en achetant le plus gros passe VIP que le jeux propose, vous n’avez pas assez de ticket pour ce que le jeux demande. On n’avance pas assez vite, la progression est trop longue, et le jeux fini par être désinstallé… Je vous conseille de rectifié vite le tir. **Developer response:** Sorry to hear about your problem. There are several ways to get certificates. Via the login bonus, the priority challenge, as rewards for achievements, as mission rewards, as rewards for daily and weekly tasks and as league rewards. Feel free to always contact our support by mail to emop@world-of-emergency.com if you have questions or need help ### 5/5 — My uncle is a BCFD firefighter and I love this *2025-10-16, version 1.8.269* My uncle is a Baltimore city firefighter, I find it cool but doing what he does is great but I can’t do it, with this game I can! ### 3/5 — Delete account *2025-09-13, version 1.7.267* Please add a option to delete account immediately so if we make a VERY bad mistake we can still play without waiting 30days (from experience ) ### 5/5 — I love this game a lot *2025-09-03* I love the game that you guys made. When is the next update for this game? **Developer response:** Thank you for your feedback. An update is coming soon. ### 5/5 — Très bon jeu, mais perfectible *2025-08-31* C’est un très bon jeu, juste il manque les appels, ou on peut interagir directement avec, un autre jeu l’a fait mais est payant… heureusement. Bref super bon jeu mais perfectible **Developer response:** Thank you for your feedback ### 2/5 — Unrealistic *2025-07-20, version 1.7.267* While I find this.a fun game, it is completely unrealistic. I was a dispatcher for more than 20 years and I don’t think that I ever dispatched 9 units to a call for service, yet in this game, that happens frequently. ### 5/5 — Parfait *2025-07-07* On peut choisir beaucoup de choses sur où on veut être … en plus la progression est assez rapide. Bref un bon jeux ### 4/5 — Bug *2025-06-04, version 1.6.261* There's a bug when the ads appear and finish to watch it, the sound and music in the game being silenced even tho it's on at the the setting ### 3/5 — Fun Game! *2025-02-22, version 1.6.261* Fun game but seems like a lot of emergencies come in at once, and I am playing on the latest version as of 2/2025. It would be awesome to play multiplayer with friends and see their stations and allow for mutual aid as well. ### 5/5 — 10/10 *2025-02-21, version 1.6.261* So good but we need more EMHQ games for mobile ### 2/5 — Ads *2025-02-16, version 1.6.261* To many ads hard to get coupons would be a 4/12 possibly a 5 star game ## Most critical reviews (10 lowest-rated) ### 1/5 — Terrible *2026-04-09, version 1.9.270* Dumb game. So slow and silly. DO NOT recommended. Omg ### 1/5 — 추천ㄴ *2025-08-12* 하는방법이 너무 어려워요 **Developer response:** Hi, if you need help, you can always contact our support by mail to emop@world-of-emergency.com ### 1/5 — No Chinese *2025-04-22, version 1.6.261* 沒有中文 ### 1/5 — Leider zu langweilig *2025-03-07, version 1.6.261* Ich hatte mir mehr erhofft von der App, die Icons wandern über die Map, und man wartet die Zeit ab, mehr ist es nicht. App ist wieder gelöscht worden ( leider muss einen 1 Stern geben) ### 1/5 — 你告诉我中文在那？ *2025-02-09, version 1.6.261* 你告诉我 中文在那 一共9个语言 ### 1/5 — Bug *2025-01-18, version 1.6.261* Cuando hago el tutorial no me aparece la emergencia ### 1/5 — Bugueada *2024-12-22, version 1.6.261* Cambié de ciudad pero las misiones no, por lo q ya no puedo jugar porq directamente no hay misiones… ### 1/5 — 日本語まだですか？ *2024-10-26* 日本軍対応って書いてるけど対応しとらん、新しいゲームだからまだ対応してないって言ってるけどそれなら対応するまで書くなよ、対応してから日本語対応って書いてください分かりにくいです。あと最初のチュートリアルですが何を求めてるのかわからないですしっかり説明をください **Developer response:** Sorry to hear about your problem. Please contact our support by mail to emop@world-of-emergency.com ### 1/5 — Türkce dil destegi gelsin *2024-10-22, version 1.6.261* Dil destek ### 1/5 — Tracking *2024-07-21, version 1.5.259* Won’t allow you to play the game without allowing then to track you even after refusing ALL vendor traces ## Most praised reviews (10 highest-rated) ### 5/5 — Add *2026-07-19, version 1.9.270* Can pls add more cars ### 5/5 — I love this game so much thanks for making this game *2026-07-09, version 1.9.270* This game is amazing. Also, when is the next update for this game? Also please add different sirens to this game ### 5/5 — Good Game *2026-06-16* It’s been 4 months since last update, Game Need Good update, new Units, More Cities. ### 5/5 — They should add the same feature as EMERGENCY *2026-06-01, version 1.9.270* Additional features,vehicle control for players they use 1 or change to another one or in another mission it’s the same ### 5/5 — 面白い *2026-04-11* 見やすくてよくできてる。あとは日本語字幕を導入してほしい。 ### 5/5 — They should add the same feature as EMERGENCY *2026-03-31, version 1.9.270* Additional features ### 5/5 — 활동 *2026-03-01* 활동 ### 5/5 — I love this game so much thanks for making this game *2026-02-04, version 1.8.269* This game is amazing. Also, when is the next update for this game? ### 5/5 — I love this game a lot *2025-10-25, version 1.8.269* I love the game that you guys made. When is the next update for this game? ### 5/5 — The best emergency dispatch game *2025-10-22, version 1.8.269* Yo this is the best emergency dispatch game I have ever played, I hope the developer will update more new features, service vehicles and missions but can your developer update the map, the map look like its from 2017, anyway your game is so peak --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*