# Emirates NBD — user reviews > 51 indexed App Store user reviews of Emirates NBD by EMIRATES NBD Bank (P.J.S.C), rated 4.54/5 from 10,140 ratings. - Source: https://appshunter.io/ios/app/emirates-nbd/id505092748/reviews - App overview in markdown: https://appshunter.io/ios/app/emirates-nbd/id505092748.md - Rating breakdown: 5★ 7,982 · 4★ 1,036 · 3★ 361 · 2★ 145 · 1★ 616 ## What do users think of Emirates NBD? Overall sentiment: negative **Pros** - 🚀 User-friendly - 🔒 Secure banking - 💡 Great app features **Cons** - 🐛 Crashes and bugs - ⚠️ Complicated security features - 🕰️ Slow performance - 🤖 Poor customer service **Commonly reported bugs** - App crashes during SmartPass activation - Issues with international transfers - Problems updating Emirates ID - Frequent app updates required **Most requested features** - Ability to view credit card balance - Categorize transactions - Easier password/account management - Improved app stability ## Newest reviews (13 of 51) ### 2/5 — App is nice but security is to complicated *2023-04-23* I like the design and convenience. But one you need something more that check you balance… you have to remember many many passwords, smart pins, secret questions… it’s way to complicated. And if you got a mistake… they lock all this special features for 15 days🤦‍♂️ the app is good until that particular moment when you need something more than just checking a balance **Developer response:** Hi John, thank you for sharing your feedback. We would like to know more about your experience. Please send us your details with relevant screenshots to mobilebankingdev@emiratesnbd.com from your Email ID registered with the bank so we can address it right away. ### 2/5 — Very basic app *2022-12-09, version 4.7.8* If you are using this app for basic banking like check balance, transfer and paying bills, it would be a very good app. I tried many other services but they did not work or even no one even contacted me. Emirates NBD is way behind digital services. Example: apply for supplementry card, once you subit, nothing happens and there is no way to know what should happen next. **Developer response:** Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further regarding Mobile / Online banking, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 2 working days. ### 3/5 — Transfers bug *2022-07-21, version 4.7.6* App always asks for ‘city’ in the destination bank screen for international transfer. Even if you select from a previous transfer. The search never finds my bank. This only started occurring some months ago and can only use a laptop for transfers, for some reason this bug is only on mobile devices. Please either fix the bank search engine or recognize previous information entered. Thanks. **Developer response:** Hi , thank you for reaching out to us. Kindly try to enter the country, bank name and city only and click search or you can use online banking in the meantime. For further concerns, please send your details at mobilebankingdev@emiratesnbd.com from your registered Email ID so we can support you right away. ### 2/5 — App crashing after update *2021-05-16, version 4.6.2* The app crashes every time I try to make a transaction right after the summary confirmation page. This started after the last update. Please fix the issue ### 2/5 — Crashes and limitations *2021-05-04, version 4.5.13* During the registration process the app 1. Crashes when you paste the password from the clipboard, a major issue for people who are using password managers 2. Limits the password to 14 characters only. I want to set a longer password , what is wrong with that? 3. Limits the address field to 25 characters which is barely enough to write UAE’s addresses. 4. Had to reinstall several times since after remembering my email it refused to log me in giving a network error. Worked after reinstalling. Edit: lowering the rating for unnecessary action that was requested from me in developer reply to this review. You have all the necessary details in this review, nothing additional should be required, pass it to your dev team, they know what to do. **Developer response:** Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further on this, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day. ### 4/5 — Can’t update. *2020-12-02, version 4.5.8* Today I tried to update my NBD app installed in my iPad but could not , message appear .. connect to WiFi although I was connected to internet by SIM card ! I deleted the app and tried to down load it again but the message appeared again ( connect to WiFi ) I don’t know what to do now ? **Developer response:** Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further on this, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day. ### 2/5 — Not cool *2020-08-09, version 4.5.2* A message was sent that system update will be on the 7th from 2 am till 11 pm. We are on the 8th now and no one can access their account ,not thru the app or the atm . I can’t use the card for my appointment... we have to use our card with the world situation. This needs to be fixed asap 9th August :still can’t use my account or app ### 3/5 — Too many updates *2019-09-30, version 4.4.2* I’m beginning to think ENBD has a data usage tie-up with local internet providers. Inevitably when I need to log on in an urgency, an upgrade is required usually with no change at all! The app is pretty much had the same functionality and flaws for over 4 years! ### 1/5 — Frustrating frequent updates *2019-09-06, version 4.4.1* I don’t understand why the app needs to be updated so frequently. Almost one in five times I open the app it’s says update to proceed. It defeats the purpose of using app if it cannot be instant. I might as well taken same time to open laptop, login to my account than update app and use it. Is app updating just to collect customer data in name of updates? ### 2/5 — Difficult to apply for smart pass *2019-08-27, version 4.4.0* Extremely difficult Once I click apply now it takes me to a page with all the tips on how to apply there is no other button to start applying Just to mention that after writing the reviewer when I tried submitting with a nick name which is asked by the bank it took me 28 attempts to find a nick name Good strategy by bank to discourage clients to write any reviews ### 1/5 — Not user friendly *2019-08-26, version 4.4.0* I have had to reinstall this app several times in the past 6 months because is stopped working. After this last install and activating the smart pass associated with the app I found out that they bank will not allow certain transactions using the app for 24hrs for security reason. Smart pass the app that will soon be mandatory for all bank customers to use make mobile banking inconvenient for 24hrs. Thanks for the heads up EmiratesNBD. Oh and this 24hr hold also affects Online Nanking as well. The solution I was told to transfer the money I needed to transfer was to go to a branch or atm. That defeats the purpose of the convenience of mobile banking. ### 1/5 — Forced download of app a real drag *2019-08-07, version 4.3.9* Choice is trusting your customers to decide if they want to download a new app on their phone or allowing them to opt out. Forcing customers to download an app to access their hard earned money is the quickest way to lose credibility and destroy a brand image. Emirates NBD went from having the. best online user experience to being a 4th rare company that I’m embarked to belong to. Just because you have the power to force yourself and your will on someone doesn’t mean you should. I’m so embarrassed to carry these cards and use this bank after being treated this way. Unfortunate our days together are numbered. Congratulations, I downloaded your stupid app!!!! **Developer response:** Thank you for your feedback. In line with global best practices we have introduced Smart Pass which is a strong 2 factor authentication against SIM Swap & SMS vulnerabilities. Smart Pass is now mandatory and can be activated by downloading our mobile app. After smart pass activation you can choose to continue transacting using mobile app or desktop. If you face any trouble in activation please write to us at mobilebanking@emiratesnbd.com Thanks, Emirates NBD Mobile Banking Team ### 1/5 — Set location service to Always? Really? *2019-05-24, version 4.3.3* First of all you say bug fixes and UI improvements on your change history. No mention to location services. And you make it mandatory to share my location with you? Nah, I’ll pass. I prefer my privacy. Also fix more important stuff like the feedback section, it’s not working (says enter a valid email address, even though there’s already an address) ## Most critical reviews (10 lowest-rated) ### 1/5 — New Emirates I’d cannot upload *2021-11-12, version 4.6.8* You need to update the application because the new emirates id is different like photo and other detail is printed in different place so when we try to upload emirates I’d it’s rejected because new id id different then older so you need to update app as per new emirates id print. ### 1/5 — Very slow!! *2021-05-21, version 4.6.4* I have been using this app for 2 years now and over the past couple of months it became very slow. Especially when doing transfers / checking balance / credit card statements etc. My phone is IPhone 11 so it’s definitely the app and not my hardware. Pls fix. ### 1/5 — Example of a bank that doesn’t care about customers *2021-03-04, version 4.5.12* I have been a customer of enbd for more than 8 years , however in the only time i raised a complaint, i was treated in the worst way possible . - Customer service use the technique of telling you that they will put you on hold and they hung up in your face , this “accident “ happened during the past 3 calls consecutively - i tried talking to a supervisor 2 weeks ago and the same thing happened with a twist, “ we will call you back “ was the second disaster . Not only no one called in 2 weeks , but also I reached out twice and they offered me a call back with the supervisor in charge of my case. - until now the complaint is open since 2020 and it became clear after multiple calls that mo one in customer service cares about customer -Just a note that the complaint is about a miscommunication coming from their side about a charge coming on my account monthly and I didn’t ask a waiver of the fee. ### 1/5 — Poorly designed and painful to use *2021-02-01, version 4.5.12* App takes forever to launch indicating very poor design. User interface is clunky and non intuitive. Constantly shows messages or alerts even if there are none. The only thing worse than the app is the website which is even slower to load and is even less logically arranged than the app. Both feel like the developers expect the user to learn the “language” of the bank so finding functionality is a painful exercise. I use other banks and frankly their technology will is better. **Developer response:** Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further on this, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day. ### 1/5 — Credit Card review *2020-12-07, version 4.5.8* You can only see your total outstanding and minimum payment in the card. But if you want to see your current balance there is no option. Ebru month I have to call call center to learn the amount. What’s good of an app if I have to call customer service for simple balance information. ### 1/5 — Worse Customer Service Ever *2020-11-17, version 4.5.7* I visited two different branches and sent six emails to different email addresses given by Emirates NBD employees (if I can even call them like that, since it looks like no one has a clue how to give proper information and do their job) and I still didn’t receive a single answer, even tho it’s been more than three weeks. Not to mention my calls to Collections department and Customer service, where they say that they raised a request and someone will give me a call back within two to three days - not a single call back I got regarding my request! This is also ongoing for three weeks now. Train your employees to give a proper customer service, like this you’ll keep loosing customers, because other banks are doing a much better job when a question is asked and a proper answer is given. ### 1/5 — Worst than ever *2020-09-26, version 4.5.4* By far this is worst banking experience that I have ver had. The idea behind the app banking is smart. But it’s seems that it’s wrongly managed. I had lost my debit card and request a replacement. Despite that they charge me twice. It’s been almost 2 months and no card received. Now the attempt to charge me once again is ongoing. But instead I transfer my balance and I’m closing this account. Chatting with a human will take from 3 to 6 days to get them respond. If you will try to call to talk to someone that’s another story. Guess what there is no one to talk to. By far the worst Customer service ever **Developer response:** Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further regarding Online / Mobile banking, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day. ### 1/5 — Network and time out issues *2020-08-04, version 4.5.1* This app used to be great from a functionality perspective and ease of use. Of late, it times out and loses network connections and kicks the user out in the middle of performing tasks. Network connection and stability is good for all other apps so it is not a network issue at the phone level. ### 1/5 — “Credit Card Activation” doesn’t work *2020-07-08, version 4.5* I received new credit cards from ENBD & tried to activate with App but when I tried to select option to activate card, it signed me off. I tried to re-install App again & again but same issue. I called even bank helpline, several times, but they suggested me to re-install App every time. App needs improvements. ### 1/5 — Does not allow me to reset my password ! *2020-05-11, version 4.4.6* The app does not have smooth features like the Liv. App for banking ! If emirates nbd and liv. Is same then they should hire the app developer from Liv. Banking app as it’s truely amazing to use it ! This app does not even allow me to register again if I forgot my password or want to create a new account ! It remembers my device and asked me to continue my application form where I don’t want to continue and open a new account through the app ! ## Most praised reviews (10 highest-rated) ### 5/5 — Best experience *2021-12-07, version 4.7* One of the most user friendly banking app, enjoying the experience ### 5/5 — The updated version takes really long time to transfer money between my own accounts *2021-03-27, version 4.5.13* The updated version takes really long time to process the transfer between my own accounts **Developer response:** Thank you for your feedback and taking time to write to us with regards to your concern. To assist you further on this, kindly send in your details to mobilebankingdev@emiratesnbd.com from your registered email id with us. We assure you a response within 1 working day. ### 5/5 — Keep crashing *2021-01-15, version 4.5.11* Tried to install on different devices. Either get stuck and need to relogin or crash. ### 5/5 — Best App. *2020-12-19, version 4.5.9* One of the most secured yet easiest banking App. It has become very slow. Plus I can’t use it on multiple devises. ### 5/5 — Great app *2020-10-17, version 4.5.5* Great user interface. It’s intuitive, fast and beautiful. Has lots of key functions. It’s everything I need for banking use. ### 5/5 — App is hanging on ipad *2020-09-21, version 4.5.4* The app hangs on ipad after sometime. This happened to my friend as well who has an ipad. Please check ### 5/5 — Best Banking Application *2019-07-09, version 4.3.7* Thank you for this fully featured application Logging in on multiple devices could be made easier ### 5/5 — Excellent useful always you can trust *2019-05-08, version 4.3.2* Always with you in any where any time ready to do your job ### 5/5 — Adding an option *2019-03-29, version 4.3.2* Dear your app is good but missing one feature if you add it, it will make it much easier for the users. Add a feature to share or to copy the account number with the IBAN. I hope you will add it in the next update. ### 5/5 — Crash on smart pass activation *2019-03-09, version 4.3.1* App is crashing on re-enter Pin screen when I try to active smart pass. Overall great work. Thanks to providing us great app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*